4,978 Digital jobs in the United States

Requisition 38907: B5 Digital & Technology Strategy Lead

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Position Summary

The Technology and Digital Strategy Lead is a critical leadership role within Norfolk Southern's technology organization, reporting to the AVP, Technology and Digital Strategy. This role is designed for a highly strategic thinker with strong execution skills, responsible for shaping and driving key digital and technology initiatives.

We are seeking candidates with a management consulting background (e.g., McKinsey, BCG, Bain, Deloitte, Accenture, or similar firms) who have advised Fortune 500 companies on technology strategy, digital transformation, and IT operating models. The ideal candidate will have deep expertise in both business and technology, with a track record of influencing senior leaders and executing strategic programs in complex, matrixed environments

Responsibilities

Technology Strategy & Digital Transformation:

• Develop and execute enterprise-wide technology and digital strategies, ensuring alignment with business goals and operational priorities
• Partner with business and IT leaders to define roadmaps, drive consensus, and translate strategic objectives into actionable initiatives.
• Define priorities and sequencing for cloud adoption, infrastructure modernization, AI/automation, and other strategic technology investments.
• Shape the future-state product and platforms oriented operating model, including governance structures, sourcing strategies, and capability development.

Emerging Technology & Innovation:

• Identify and evaluate emerging technology trends (e.g., AI, cloud, IoT, data analytics) and develop strategies to enhance operational efficiency and customer experience.
• Partner with innovation and business teams to pilot and scale digital initiatives.
• Build relationships with external technology partners, startups, and academia to explore co-innovation opportunities.

Program and Change Management:

• Provide strategic oversight for large-scale technology programs, ensuring they deliver measurable business impact
• Implement best-in-class program governance, ensuring clear accountability, risk management, and measurable business outcomes.
• Support change management efforts to drive adoption of new technologies and ways of working across the organization

Executive Communication: Prepare and present recommendations, business cases, and technology strategies to senior business and technology executives

Qualifications

• Education: Bachelor's degree in Information Technology, Business Administration, or a related field required; MBA or Master's in Computer Science, Information Technology, or a related field preferred.
• Experience: 5-10+ years of experience, with at least 3+ years in management consulting (e.g., McKinsey, BCG, Bain, Deloitte, Accenture, etc.) focused on technology strategy and digital transformations.
• Strong track record of working with CIOs, CTOs, and business leaders to define and implement enterprise technology strategies.
• Expertise in IT operating models, enterprise architecture, cloud transformation, AI/automation, and digital innovation.
• Experience managing cross-functional teams and large-scale transformation programs.
• Deep understanding of emerging technologies and their impact on business models and operations.
• Proven ability to influence and collaborate at the executive level.

Skills Preferred

• Experience in the transportation, logistics, or B2B industrial sectors is a plus.
• Strong analytical, problem-solving, and executive communication skills.
• Ability to navigate ambiguity and drive structured problem-solving in complex environments.
• In-depth knowledge of the technology landscape and experience navigating large, matrixed environments.

Work Conditions

Environment: Hybrid on-site and remote work per week.

Shift Work: No

On-Call: No

Weekend Work: No

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.

Overview

Job Title: Digital Technology Architect and ServiceNow Developer

Location: Oshkosh, WI

Hybrid: must work 3 days a week at one of the following sites: Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA

Zip Code: 54902

Duration: Direct Hire

Pay Rate: $120K-130K (DOE)

US Citizenship: US CITIZEN ONLY!

Start Date: Immediate

Requirement:

• strong knowledge of web technologies including REST/SOAP APIs, HTML and Javascript
• strong service now development skills
• experience with ITSM/ITOM

Preference:

• ServiceNow certifications such as certified application developer, implementation specialist
• Familiarity with ITIL and enterprise service management frameworks

• First call with HM
• Second virtual panel interviews
• Two virtual meetings with upper management

* As a ServiceNow Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our ServiceNow platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

* Additional responsibilities include driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as the Client leadership traits.

• This position follows Client Corporation's hybrid work model, with three days in-office and two days remote each week.
• The preferred location for this role is at our Global Headquarters in Client, WI, with relocation assistance available for candidates who are not local.
• However, we are also open to candidates based out of the following U.S. office locations:

• Frederick, MD
• McConnellsburg, PA
• Hagerstown, MD

• Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
• Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
• Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI.
• Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and API standards.
• Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
• Function as an agent for change in the process optimization and strategic planning for technology and business innovation.

• Five (5) or more years of ServiceNow development or implementation experience
• ITIL, COBIT, financial planning, budgeting, business acumen
• Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking

• Bachelor's degree in Computer Science, Information Technology or related field
• 7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi
• Proven experience leading ServiceNow Implementations and custom development
• Knowledge of ITIL, DevOps, and Agile Methodologies
• Experience in AI/ML driven automation and self service solutions

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Overview

Job Title: Digital Technology Architect and ServiceNow Developer

Location: Oshkosh, WI

Hybrid: must work 3 days a week at one of the following sites: Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA

Zip Code: 54902

Duration: Direct Hire

Pay Rate: $120K-130K (DOE)

US Citizenship: US CITIZEN ONLY!

Start Date: Immediate

Requirement:

• strong knowledge of web technologies including REST/SOAP APIs, HTML and Javascript
• strong service now development skills
• experience with ITSM/ITOM

Preference:

• ServiceNow certifications such as certified application developer, implementation specialist
• Familiarity with ITIL and enterprise service management frameworks

• First call with HM
• Second virtual panel interviews
• Two virtual meetings with upper management

* As a ServiceNow Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our ServiceNow platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

* Additional responsibilities include driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as the Client leadership traits.

• This position follows Client Corporation's hybrid work model, with three days in-office and two days remote each week.
• The preferred location for this role is at our Global Headquarters in Client, WI, with relocation assistance available for candidates who are not local.
• However, we are also open to candidates based out of the following U.S. office locations:

• Frederick, MD
• McConnellsburg, PA
• Hagerstown, MD

• Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
• Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
• Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI.
• Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and API standards.
• Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
• Function as an agent for change in the process optimization and strategic planning for technology and business innovation.

• Five (5) or more years of ServiceNow development or implementation experience
• ITIL, COBIT, financial planning, budgeting, business acumen
• Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking

• Bachelor's degree in Computer Science, Information Technology or related field
• 7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi
• Proven experience leading ServiceNow Implementations and custom development
• Knowledge of ITIL, DevOps, and Agile Methodologies
• Experience in AI/ML driven automation and self service solutions

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Overview

Job Title: Digital Technology Architect and ServiceNow Developer

Location: Oshkosh, WI. Hybrid - must work 3 days a week at one of the following sites: Oshkosh, WI; Hagerstown, MD; McConnellsburg, PA. Zip Code: 54902. Duration: Direct Hire. Pay Rate: $120K-$130K (DOE). US Citizens Only.

Start Date: Immediate.

Note: This role may require relocation assistance based on location and candidate needs.

• Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
• Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
• Apply advanced knowledge of ServiceNow modules like ITAM and ITOM to drive best practices and efficiencies.
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Follow SDLC or Agile methodologies to ensure on-time, within-budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and security standards compliance.
• Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI.
• Consult with business partners on best practices for integrating across systems through REST, SOAP, JSON, and API standards.
• Work with cross-functional stakeholders to educate, present, and showcase design impacts and innovation.
• Act as an agent for change in process optimization and strategic planning for technology and business innovation.

• Five (5) or more years of ServiceNow development or implementation experience.
• ITIL, COBIT, financial planning, budgeting, business acumen.
• Strong written and verbal communication, customer service, stakeholder alignment, problem solving, critical thinking, leadership, coaching, delegation, and design thinking.

• Bachelor’s degree in Computer Science, Information Technology or related field.
• 7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi.
• Proven experience leading ServiceNow implementations and custom development.
• Knowledge of ITIL, DevOps, and Agile methodologies.
• Experience in AI/ML driven automation and self-service solutions.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Overview

Join to apply for the Digital Technology Architect role at Jobs via Dice .

Software Guidance & Assistance, Inc. (SGA) is seeking a Digital Technology Architect - ServiceNow for a direct hire opportunity with one of our premier clients located in Oshkosh, WI or McConnellsburg, PA or Hagerstown, MD. Hybrid role.

As a ServiceNow Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of the ServiceNow platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

• Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
• Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
• Apply advanced knowledge of ServiceNow modules (e.g., ITAM, ITOM) to drive best practices and efficiencies.
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Utilize SDLC or Agile methodologies to ensure on-time, within-budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and workstreams to drive business process optimization and ROI.
• Consult with business partners on best practices for integrating across systems through REST, SOAP, JSON, and API standards.
• Educate, present, and showcase design impacts and innovation to cross-functional stakeholders and business leads.
• Function as an agent for change in process optimization and strategic planning for technology and business innovation.

• Five (5) or more years of ServiceNow development or implementation experience
• ITIL, COBIT, financial planning, budgeting, business acumen
• Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking

• Bachelor's degree in Computer Science, Information Technology or related field
• 7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi
• Proven experience leading ServiceNow implementations and custom development
• Knowledge of ITIL, DevOps, and Agile Methodologies
• Experience in AI/ML driven automation and self-service solutions

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants to more than 1,000 engagements. We are committed to equal opportunity and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Equal Opportunity Employer statements apply.

Additional job details: location options include Oshkosh, WI; salary range likely listed per role details; opportunities in related Digital Technology roles.

Overview

Software Guidance & Assistance, Inc., (SGA), is searching for a Digital Technology Architect-ServiceNow for a direct hire opportunity with one of our premier clients located in Oshkosh, WI or McConnellsburg, PA or Hagerstown, MD. Hybrid role. As a ServiceNow Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our ServiceNow platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

• Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
• Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
• Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI.
• Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and API standards
• Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
• Function as an agent for change in the process optimization and strategic planning for technology and business innovation

• Five (5) or more years of ServiceNow development or implementation experience
• ITIL, COBIT, financial planning, budgeting, business acumen
• Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking

• Bachelors degree in Computer Science, Information Technology or related field
• 7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi
• Proven experience leading ServiceNow Implementations and custom development
• Knowledge of ITIL, DevOps, and Agile Methodologies
• Experience in AI/ML driven automation and self service solutions

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

• Seniority level – Mid-Senior level
• Employment type – Full-time
• Job function – Other
• Industries – IT Services and IT Consulting

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Overview

Lead IT Recruiter at Software Guidance & Assistance, Inc. (SGA, Inc.) is seeking a Digital Technology Architect - ServiceNow for a direct hire opportunity with a premier client. Location options: Oshkosh, WI or McConnellsburg, PA or Hagerstown, MD. Hybrid role.

• Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
• Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
• Provide advanced knowledge of ServiceNow modules (e.g., ITAM, ITOM) to drive best practices and efficiencies.
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Apply SDLC or Agile methodologies to ensure on-time, within-budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and workstreams to drive business process optimization and ROI.
• Consult with business partners on best practices integrating across systems via REST, SOAP, JSON, and APIs standards.
• Educate, present, and showcase design impacts and innovation to cross-functional stakeholders and business leads.
• Act as an agent for change in process optimization and strategic planning for technology and business innovation.

• Five (5) or more years of ServiceNow development or implementation experience.
• ITIL, COBIT, financial planning, budgeting, business acumen.
• Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking.

• Bachelor's degree in Computer Science, Information Technology or related field.
• 7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi.
• Proven experience leading ServiceNow implementations and custom development.
• Knowledge of ITIL, DevOps, and Agile methodologies.
• Experience in AI/ML driven automation and self-service solutions.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission is to solve big IT problems with a personal, boutique approach. Each year, we match consultants to hundreds of engagements. Our core values are customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do, and find your passion at work. Visit us at

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

Mid-Senior level

Full-time

Other

IT Services and IT Consulting

Software Guidance & Assistance, Inc., (SGA), is searching for a Digital Technology Architect-ServiceNow for a direct hire opportunity with one of our premier clients located in Oshkosh, WI or McConnellsburg, PA or Hagerstown, MD. Hybrid role

As a ServiceNow Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our ServiceNow platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

• Additional responsibilities include driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as the client's leadership traits.
• Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
• Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
• Advanced knowledge of ServiceNow modules like ITAM, ITOM to drive best practices and efficiencies
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Advanced experience with SDLC or Agile methodologies, ensuring on-time, within-budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and workstreams within the ecosystem to drive business process optimization and ROI
• Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards
• Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
• Function as an agent for change in the process optimization and strategic planning for technology and business innovation

• Five (5) or more years of ServiceNow development or implementation experience
• ITIL, COBIT, financial planning, budgeting, business acumen
• Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking

• Bachelors degree in Computer Science, Information Technology or related field
• 7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integrations platforms like Boomi
• Proven experience leading ServiceNow Implementations and custom development
• Knowledge of ITIL, DevOps, and Agile Methodologies
• Experience in AI/ML driven automation and self service solutions

Responsibilities and Duties:
• Lead the architectural design and implementation of new systems and technology upgrades
• Collaborate with cross-functional teams to define and implement technical solutions
• Provide technical guidance and mentorship to development teams
• Conduct code reviews and ensure adherence to architectural best practices
• Evaluate and recommend new technology solutions to support business objectives
• Define and document application architecture standards and best practices
• Lead and participate in architectural discussions and decisions
• Stay current with industry trends and best practices in application architecture

Qualifications:
• Bachelor's degree in Computer Science or related field
• 10 years of experience in application architecture, design, and development
• Expertise in Spring Boot, Python, Angular, Vue, React, or similar technologies
• Proficiency in cloud technologies such as AWS or Azure
• Strong understanding of design patterns and architectural principles
• Experience with modern software development methodologies (Agile and DevOps)
• Excellent communication and leadership skills
• Experience in leading and mentoring development teams
• Ability to prioritize and manage multiple projects simultaneously
• Strong problem-solving and critical thinking abilities