What Jobs are available for Hospitality in Oklahoma City?

Showing 172 Hospitality jobs in Oklahoma City

Resy Hospitality Coordinator

73163 Oklahoma City, Oklahoma American Express

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**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**WHO WE ARE:**
Resy is the American Express global dining platform. Our mission is to power the world's best restaurants, using technology to imagine the future of hospitality. We serve 6,000 restaurants globally.
Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.
We're hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.
**ABOUT THE ROLE:**
Our business is growing, and we are looking for additional Hospitality Coordinators to join our team. Working within Resy's Customer Success Org, Hospitality Coordinator's primary responsibility will be to provide outstanding front-line service and support to our Resy restaurant partners and Resy app users to ensure they are getting the most out of the Resy experience.
**_
* This person must reside in the US and be able to support EST and CST time zones
* _**
**WHAT YOU'LL DO:**
+ Answer guest inquiries via email & live chat
+ Troubleshoot any issues relating to Resy products: Resy Consumer App, ResyOS Restaurant App, Resy Restaurant Web-Dashboard & Resy.com
+ Provide top tier support to Resy customers escalating any critical issues to our SR Support Team and collaborating cross-team to resolve
+ Educating restaurant operators to raise the level of hospitality they offer through Resy technology
+ Assist the implementation team with setting new restaurant customers live on Resy
+ Offboard former restaurant customers by communicating final invoice details, scheduling official churn date and documenting feedback for review
+ Make phone calls to confirm premium reservations for the Resy Global Access concierge program
+ Working on other duties and projects as assigned
**WHO YOU ARE:**
+ Interest in working in a fast-paced hospitality-tech environment
+ Exceptional organizational skills, a keen eye for detail, a strong technological aptitude, and the ability to stay calm under pressure
+ Mastery of Microsoft Office and MacOS
+ Ability/flexibility to work global restaurant hours, including nights and weekends
+ Passion for restaurants and the hospitality industry
+ Experience working at restaurants
+ Working knowledge of reservation-management systems and restaurant operations
+ Experience supporting technology for a SaaS business
**Qualifications**
Salary Range: $20.00 to $35.82 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
**Job:** Customer Service
**Primary Location:** United States
**Schedule** Full-time
**Req ID:**
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Operations Manager - Hospitality

73102 Oklahoma City, Oklahoma $85000 Annually WhatJobs Direct

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full-time
Our client is seeking a dynamic and experienced Operations Manager to oversee the daily functioning of their premier hospitality establishment in **Oklahoma City, Oklahoma**. This is an on-site role requiring active leadership and direct involvement in all aspects of the guest experience and operational efficiency. You will be responsible for managing front-of-house and back-of-house operations, ensuring seamless service delivery and upholding the highest standards of quality and customer satisfaction. Key responsibilities include staff recruitment, training, scheduling, and performance management; inventory control and cost management; compliance with health and safety regulations; and optimizing operational workflows. You will also play a crucial role in developing and implementing strategies to enhance revenue, control expenses, and improve overall profitability. Strong leadership, problem-solving abilities, and a passion for hospitality are essential. You will act as the primary point of contact for guest inquiries and issue resolution, ensuring a positive and memorable experience for all patrons. Collaboration with department heads and executive management is vital to achieve business objectives.

Key Responsibilities:
  • Oversee daily operations of the hospitality venue, including F&B, accommodations, and events.
  • Manage and develop a team of hospitality professionals, including hiring, training, and scheduling.
  • Ensure consistent delivery of high-quality guest service and satisfaction.
  • Implement and enforce operational policies, procedures, and standards.
  • Manage inventory, control costs, and optimize resource allocation.
  • Maintain compliance with health, safety, and sanitation regulations.
  • Develop and execute strategies to drive revenue and profitability.
  • Address and resolve guest complaints and operational issues promptly and effectively.
  • Conduct regular performance reviews and provide constructive feedback to staff.
  • Collaborate with marketing and sales teams to promote services and events.

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 5 years of progressive experience in hospitality operations management. Proven leadership skills and a track record of success in managing diverse teams in a high-volume environment are required. Excellent communication, interpersonal, and problem-solving skills are essential. Familiarity with hotel management systems, POS systems, and F&B cost control measures is beneficial. This demanding role requires a hands-on approach, strong decision-making capabilities, and the ability to thrive under pressure while maintaining a focus on guest satisfaction.
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Senior Hospitality Operations Manager

73102 Oklahoma City, Oklahoma $90000 Annually WhatJobs Direct

Posted 3 days ago

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full-time
Our client is seeking an experienced and dynamic Senior Hospitality Operations Manager to lead their fully remote operations team. This is a unique opportunity to oversee and optimize hospitality services and guest experiences from a remote setting, leveraging your expertise to drive excellence across various properties. The ideal candidate will have a proven track record in hospitality management, a strong understanding of operational efficiency, and exceptional leadership capabilities. You will be responsible for developing and implementing strategies to enhance guest satisfaction, streamline operations, manage budgets, and lead a remote team of hospitality professionals. This remote-first role requires a highly organized and proactive individual passionate about delivering exceptional service. Responsibilities include:
  • Developing and implementing operational strategies to enhance guest experience and service quality across all managed properties.
  • Overseeing day-to-day operations, ensuring efficiency and adherence to brand standards, from a remote management perspective.
  • Managing budgets, controlling costs, and optimizing revenue streams.
  • Leading, motivating, and developing a remote team of hospitality staff, including front desk, housekeeping, and food & beverage teams.
  • Implementing and monitoring quality assurance programs to maintain high standards of service.
  • Developing and executing marketing and sales initiatives to drive occupancy and revenue.
  • Ensuring compliance with health, safety, and sanitation regulations.
  • Building strong relationships with vendors, suppliers, and local community partners.
  • Analyzing operational data and guest feedback to identify areas for improvement and implement corrective actions.
  • Managing property maintenance and vendor contracts.
  • Overseeing inventory management and procurement processes.
  • Developing and implementing training programs for staff to ensure continuous skill development.
  • Responding effectively to guest inquiries and resolving issues promptly.
  • Staying abreast of industry trends and best practices in hospitality management.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
  • 7+ years of progressive experience in hospitality management, with a strong focus on operations.
  • Proven experience in managing multiple properties or large-scale hotel operations.
  • Demonstrated ability to lead and manage remote teams effectively.
  • Strong understanding of P&L statements, budgeting, and financial management.
  • Excellent knowledge of hotel management systems (PMS) and other relevant software.
  • Exceptional customer service and problem-solving skills.
  • Strong communication, interpersonal, and leadership abilities.
  • Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
  • Knowledge of health, safety, and sanitation regulations.
  • Passion for the hospitality industry and delivering outstanding guest experiences.
This is an exciting opportunity for an experienced leader to shape operational excellence in the hospitality sector while enjoying the flexibility of a remote role.
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Senior Hospitality Experience Manager

73101 Oklahoma City, Oklahoma $85000 Annually WhatJobs Direct

Posted 3 days ago

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full-time
Our client, a dynamic leader in the hospitality sector, is seeking an exceptional Senior Hospitality Experience Manager to join their fully remote team. This pivotal role is responsible for elevating guest satisfaction and operational excellence across a portfolio of diverse hospitality ventures. You will be instrumental in developing and implementing innovative strategies that enhance customer loyalty, streamline service delivery, and ensure a seamless, memorable experience for every guest. Your expertise will guide the refinement of service standards, the creation of engaging customer journeys, and the proactive management of feedback channels. The ideal candidate possesses a deep understanding of the hospitality landscape, a proven track record in service innovation, and the ability to inspire and lead remote teams. You will collaborate closely with various departments to ensure brand consistency and quality, analyze guest feedback to identify areas for improvement, and develop training programs that empower frontline staff. This is an exciting opportunity to shape the future of hospitality experiences from the comfort of your home office. The successful applicant will manage cross-functional projects, oversee the implementation of new guest-facing technologies, and act as a key liaison between operations and customer relations. A passion for delivering outstanding service and a strategic mindset are essential for this position. If you are a forward-thinking hospitality professional ready to make a significant impact in a remote-first environment, we encourage you to apply. This role requires a strong sense of initiative, excellent communication skills, and the ability to thrive in a self-directed work environment. The ability to analyze complex data sets and translate them into actionable insights for service improvement is crucial. Join us in redefining hospitality excellence.
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Director of Hospitality Operations

73119 Oklahoma City, Oklahoma $120000 Annually WhatJobs Direct

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full-time
Our client, a distinguished name in the Hospitality & Tourism industry, is actively seeking a strategic and results-oriented Director of Hospitality Operations to lead their service delivery in a fully remote capacity. This senior role is pivotal in ensuring exceptional guest experiences, optimizing operational efficiency, and driving revenue growth across various hospitality ventures. The ideal candidate will possess extensive experience in hospitality management, a strong understanding of service excellence, and a proven ability to lead and motivate diverse teams.

Responsibilities:
  • Oversee and direct all aspects of hospitality operations, including service standards, guest relations, and front-of-house management.
  • Develop and implement operational strategies to enhance guest satisfaction, loyalty, and positive reviews.
  • Manage budgets, financial performance, and cost control measures for operational departments.
  • Lead, mentor, and develop a high-performing team of hospitality professionals.
  • Ensure adherence to all health, safety, and sanitation regulations and industry best practices.
  • Drive innovation in service delivery and operational processes to maintain a competitive edge.
  • Collaborate with marketing and sales teams to develop and execute strategies for increasing occupancy and revenue.
  • Oversee vendor relationships and procurement for operational supplies and services.
  • Analyze operational data and key performance indicators (KPIs) to identify trends and implement improvements.
  • Act as a key liaison between the company and its various hospitality partners and stakeholders.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
  • Minimum of 10 years of progressive experience in hospitality management, with at least 5 years in a senior leadership role.
  • Demonstrated success in improving guest satisfaction scores and operational efficiency.
  • In-depth knowledge of hotel operations, food and beverage, event management, and customer service principles.
  • Strong financial acumen and experience in budgeting and P&L management.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proven ability to build and motivate strong teams in a remote setting.
  • Experience with hospitality management software and systems.
  • Adaptability and strategic thinking to navigate the dynamic hospitality landscape.
  • Passion for delivering outstanding customer experiences.

This is a unique opportunity to lead hospitality operations from a remote position, influencing the guest experience for a renowned brand. While conceptually linked to Oklahoma City, Oklahoma, US , this role offers the flexibility of remote work. If you are a visionary leader passionate about hospitality excellence, we encourage you to apply.
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Senior Hospitality Operations Director

73101 Oklahoma City, Oklahoma $120000 Annually WhatJobs Direct

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full-time
Our client, a leading hospitality management group, is seeking an accomplished and strategic Senior Hospitality Operations Director to join their fully remote leadership team. This pivotal role is responsible for overseeing the operational excellence of multiple properties, driving profitability, and ensuring the highest standards of guest satisfaction. You will leverage your extensive experience to guide and support on-site management teams from your home office, setting the vision for exceptional service delivery.

Key responsibilities include developing and implementing operational strategies that align with company goals, optimizing resource allocation, and managing budgets to achieve financial targets. You will be instrumental in enhancing guest experiences by ensuring consistent service quality across all touchpoints. This role involves leading, mentoring, and developing regional and property-level management teams, fostering a culture of high performance and continuous improvement. You will also be responsible for monitoring industry trends, identifying new business opportunities, and ensuring compliance with all relevant regulations and company policies. The Senior Hospitality Operations Director will work closely with departments such as Sales, Marketing, and Finance to ensure a cohesive approach to business objectives.

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 10 years of progressive leadership experience in multi-unit hospitality operations. Proven success in driving operational efficiency, revenue growth, and guest satisfaction is essential. Strong financial acumen, strategic planning capabilities, and excellent communication and interpersonal skills are required for this remote position. Demonstrated experience in leading and motivating diverse teams from a distance is highly desirable. If you are a visionary leader passionate about the hospitality industry and seeking a challenging remote opportunity, we invite you to apply.
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Senior Hospitality Operations Specialist

73101 Oklahoma City, Oklahoma $85000 Annually WhatJobs Direct

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full-time
Our client, a leading hospitality management group, is seeking a highly experienced Senior Hospitality Operations Specialist to join their dynamic team. This is a fully remote position, allowing you to leverage your expertise in hospitality operations from anywhere within the US. You will play a vital role in enhancing operational efficiency, driving service excellence, and supporting the strategic goals of various properties. The ideal candidate possesses a deep understanding of hotel, resort, or F&B operations, strong analytical skills, and a proven ability to implement best practices.

Key Responsibilities:
  • Analyze operational performance across multiple hospitality properties, identifying areas for improvement and implementing strategic solutions.
  • Develop and refine operational standards, procedures, and best practices for front-of-house, back-of-house, and guest services.
  • Conduct site visits and operational audits to assess performance, ensure brand standards, and provide actionable feedback.
  • Collaborate with property-level management teams to implement operational improvements and training programs.
  • Support the development and execution of revenue management strategies and cost-control measures.
  • Oversee the implementation of new technologies and systems to enhance operational efficiency and guest experience.
  • Manage vendor relationships and ensure compliance with contracts and service level agreements.
  • Assist in the development of annual operating budgets and P&L forecasts for assigned properties.
  • Stay current with industry trends, competitor activities, and emerging technologies in the hospitality sector.
  • Prepare detailed reports on operational performance, key metrics, and strategic initiatives for senior management.
  • Provide guidance and support to property management teams on day-to-day operational challenges.
  • Lead special projects aimed at optimizing guest satisfaction, operational efficiency, or profitability.
  • Ensure compliance with all local, state, and federal regulations relevant to hospitality operations.
  • Foster a culture of service excellence and continuous improvement across all managed properties.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is a plus.
  • 7+ years of progressive experience in hospitality operations management, with a strong focus on hotels, resorts, or luxury F&B.
  • Demonstrated success in improving operational efficiency, guest satisfaction, and financial performance.
  • Expertise in hotel operations, including front desk, housekeeping, F&B, and revenue management.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data.
  • Excellent understanding of hospitality technology platforms and systems.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proven ability to work independently and manage multiple projects simultaneously in a remote environment.
  • Experience with budget development and financial analysis.
  • Knowledge of health, safety, and sanitation standards in the hospitality industry.
  • Ability to travel occasionally to properties as needed.
  • Passion for delivering exceptional guest experiences and driving operational excellence.
This remote role offers a significant opportunity to impact the success of diverse hospitality ventures.
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Remote Hospitality Revenue Manager

73101 Oklahoma City, Oklahoma $80000 Annually WhatJobs Direct

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full-time
Our client is seeking an experienced and data-driven Remote Hospitality Revenue Manager to optimize revenue generation for our portfolio of properties. This is a fully remote position, allowing you to work from anywhere within the US. You will be responsible for forecasting demand, setting room rates, and managing inventory across multiple distribution channels to maximize occupancy and revenue. Your expertise will be crucial in analyzing market trends, competitor pricing, and historical data to develop effective revenue management strategies. Key responsibilities include implementing dynamic pricing strategies, conducting regular performance analysis, and preparing detailed reports for senior management. You will collaborate with sales, marketing, and operations teams to align strategies and drive overall business objectives. The ideal candidate will possess a strong understanding of revenue management systems (RMS), channel managers, and property management systems (PMS). Proven experience in the hospitality industry, with a focus on revenue optimization, is essential. You must be highly analytical, possess excellent problem-solving skills, and have the ability to communicate complex data effectively to various stakeholders. This role requires self-discipline, excellent time management, and the ability to work independently in a remote setting. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
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Industry Sales Executive - Transportation & Hospitality

73163 Oklahoma City, Oklahoma Oracle

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**Job Description**
Are you a sales pro looking to excel in an exciting, large-scale arena? Oracle is a market leader in Cloud ERP because we connect thousands of companies with enterprise products they can trust. This is your opportunity to use your experience with ERP/ERM/CX Sales & Service/HCM to make a big splash in your career.
We're looking for an Industry Sales Executive to provide expertise in finance and budgeting solutions tied to Oracle's suite of products. Using your knowledge of ERP, HCM and CX, you'll work alongside Oracle's best sales executives to solve sophisticated customer problems and translate customer requirements into technical solutions.
By selling our software/solutions, you'll play a crucial role in driving the continued success of Oracle's Enterprise Applications in North America. If you're ready to bring your sales skills to the forefront of ERP, come and join us!
**About Oracle ERP, HCM and CX**
Oracle's outstanding suite of products-including Oracle Cloud Enterprise Resource Management (ERP), Enterprise Performance Management (EPM), and Supply Chain Management (SCM), Customer Experience in Sales and Service (CX), and Human Capital Management (HCM) -provides end-to-end solutions with mobile optimization through cloud deployments.
Oracle's ERP Cloud enables companies to streamline their business processes with financials, procurement, and project portfolio/risk management. Our EPM Cloud allows companies of any size to drive predictable performance, report with confidence, and connect their entire organization. Our SCM Cloud helps companies rapidly deploy Oracle's supply chain management functionality with minimal risk, low cost, and maximum flexibility.
Our CX Sales helps companies to improve sales productivity and creates better experiences for your buyers, while CX Service Help customers get answers faster, free your agents to handle more complex tasks, and reduce cost with self-service tools.
Oracle's HCM Cloud is a complete cloud solution that connects every human resource process-and every person-across your enterprise.
you'll do**
+ Sell business applications software/solutions to prospective and existing clients
+ Manage sales through forecasting, account resource allocation, account strategy, and planning
+ Provide insight on finance solutions linked to Oracle's product suite
+ Collaborate with sales executives to address customer challenges
+ Find technical solutions aligning with customer requirements
**What you'll bring**
+ Bachelor's degree or equivalent
+ 5+ years of ERP, EPM, SCM, CX, or HCM enterprise-level sales experience
+ A successful track record of meeting/exceeding annual sales quotas
+ The ability to penetrate accounts and meet with stakeholders within accounts at C-suite and LOB
+ Oracle knowledge and/or knowledge of Oracle's competitors
+ Strong collaborative and interpersonal skills
+ Excellent communication, negotiation, and closing skills with prospects/customers
+ The flexibility to travel as needed
**What we'll offer you**
+ A competitive salary and exciting benefits
+ Flexible and remote working options to encourage work-life balance
+ Learning and development opportunities to advance your career
+ Opportunities to make an impact in one of the world's leading cloud companies
+ Accommodations for individuals with disabilities
+ A diverse, inclusive culture that champions what makes you unique
Career Level - IC4
**Responsibilities**
Primary job duty is to sell business applications software/solutions and related services to prospective and existing customers. Manage sales through forecasting, account resource allocation, account strategy, and planning. Develop solution proposals encompassing all aspects of the application. Participate in the development, presentation and sales of a value proposition. Negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key third party influencers.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $90,000 to $185,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 45/55 - 50/50.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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Remote Senior Hospitality Experience Designer

73114 Oklahoma City, Oklahoma $85000 Annually WhatJobs Direct

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full-time
Our client is seeking a highly creative and experienced Senior Hospitality Experience Designer to join their dynamic, fully remote team. In this pivotal role, you will be responsible for conceptualizing, developing, and refining exceptional guest experiences across a diverse portfolio of hospitality brands. You will delve deep into user journeys, identifying key touchpoints and opportunities for innovation that elevate service standards and guest satisfaction. Your expertise will guide the strategic direction of all client-facing hospitality initiatives, ensuring a cohesive and memorable brand presence.

Key Responsibilities:
  • Lead the design and implementation of innovative hospitality experiences, from initial concept to final execution.
  • Conduct in-depth market research and analysis to identify emerging trends and best practices in the hospitality sector.
  • Collaborate with cross-functional teams, including marketing, operations, and technology, to ensure seamless integration of guest experience strategies.
  • Develop detailed journey maps, service blueprints, and customer personas to inform design decisions.
  • Create compelling presentations and prototypes to communicate design concepts to stakeholders at all levels.
  • Mentor and guide junior designers, fostering a culture of creativity and continuous improvement.
  • Measure and analyze the effectiveness of implemented experiences, using data to drive iterative improvements.
  • Ensure all designs align with brand guidelines and contribute to the overall strategic objectives of our client.
  • Stay abreast of advancements in hospitality technology and digital guest engagement tools.
Qualifications:
  • Bachelor's degree in Hospitality Management, Design, Marketing, or a related field. Master's degree preferred.
  • Minimum of 7 years of experience in hospitality experience design, guest services, or a related role.
  • Proven track record of successfully designing and launching guest-centric initiatives.
  • Exceptional understanding of the hospitality industry, including luxury, leisure, and business travel segments.
  • Proficiency in design thinking methodologies and user-centered design principles.
  • Strong analytical and problem-solving skills, with the ability to translate complex insights into actionable strategies.
  • Excellent communication, presentation, and interpersonal skills, with the ability to influence and inspire.
  • Experience with project management tools and agile methodologies.
  • A portfolio showcasing a range of hospitality design projects is required.
This is a fully remote position, allowing you to contribute from your preferred workspace. The opportunity to shape the future of hospitality experiences for a leading organization awaits. If you are passionate about creating unforgettable moments and driving innovation in the service industry, we encourage you to apply. Join us in delivering unparalleled guest satisfaction from Oklahoma City, Oklahoma, US .
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