30,516 Customer Service jobs in the United States

The Company Specialises in ;

- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.

- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.

- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.

- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.

- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.

- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.

- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills

- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).

- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.

- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.

- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer

- Competitive salary + quarterly performance bonus.

- Comprehensive health, dental, and vision insurance.

- Structured onboarding and ongoing training programs.

- Friendly, growth‑oriented work environment with clear career pathways.

The Company Specialises in ;

- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.

- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.

- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.

- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.

- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.

- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.

- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills

- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).

- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.

- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.

- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer

- Competitive salary + quarterly performance bonus.

- Comprehensive health, dental, and vision insurance.

- Structured onboarding and ongoing training programs.

- Friendly, growth‑oriented work environment with clear career pathways.

The Company Specialises in ; 
- Inbound & Outbound Communication – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- Order & Shipment Support – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- Problem Resolution – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- Account Management – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- Process Improvement – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- Performance Metrics – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- Team Collaboration – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- Experience: 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- Technical: Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- Language: Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- Soft Skills: Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways

At The Alias Group, we specialize in building outsourced inside-sales and customer support teams that help businesses grow and succeed. We take pride in delivering exceptional service that strengthens client relationships. We are currently seeking a Remote Customer Service Representative to join our dynamic team and assist clients and customers through various digital communication channels.

Key Responsibilities:

• Provide friendly, professional, and timely assistance to customers via live chat, email, and other digital channels.
• Accurately assess customer needs and offer effective solutions or escalate issues to the appropriate team.
• Stay up-to-date with company products, services, and policies to ensure accurate and helpful support.
• Manage multiple customer conversations simultaneously while ensuring attention to detail and maintaining empathy.
• Work closely with team members and management to enhance overall customer satisfaction and support processes.
• Record all customer interactions, feedback, and resolutions in the company’s CRM system.
• Contribute to the improvement of customer service by identifying recurring issues and suggesting process improvements.

Required Skills and Qualifications:

• High school diploma or equivalent (Associate or Bachelor’s degree preferred).
• Proven experience in customer service, live chat support, or help desk roles.
• Strong written communication skills with the ability to multitask efficiently.
• Tech-savvy with a quick learning ability for new systems, tools, and software.
• Excellent problem-solving skills and a customer-first mindset.
• Ability to work independently in a remote setting and manage tasks effectively.
• Comfortable handling multiple digital conversations in a fast-paced environment.

Compensation & Benefits:

• 100% remote position with flexible work hours.
• Paid training and ongoing opportunities for professional development.
• A supportive, collaborative team culture.
• Opportunities for career growth and advancement.
• Health insurance
• Paid time off (PTO)
• Retirement savings plans 401k
• Training and development programs

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

Customer Service Representative – ENVEIL

ENVEIL is a leading innovator in secure data solutions and privacy-enhancing technologies. We believe in delivering exceptional support and seamless experiences for every client interaction. As we continue to expand our customer base, we are seeking a dedicated and empathetic Customer Service Representative to ensure every customer receives outstanding service aligned with ENVEIL’s mission of trust, excellence, and innovation.

The Customer Service Representative will serve as the primary point of contact between ENVEIL and its clients. This role involves resolving product inquiries, troubleshooting issues, and providing proactive assistance to enhance customer satisfaction. The ideal candidate is personable, detail-oriented, and able to communicate clearly in a fast-paced, remote environment.

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
• Resolve product- or service-related concerns with courtesy and efficiency.
• Troubleshoot common technical issues and provide clear, step-by-step solutions.
• Document all interactions, resolutions, and follow-ups in the CRM system.
• Process customer orders, returns, and account updates accurately.
• Collaborate with technical and sales teams to escalate and resolve complex issues.
• Maintain up-to-date product knowledge to communicate effectively with customers.
• Follow up with customers post-resolution to confirm satisfaction and build long-term loyalty.
• Identify recurring issues and share insights to improve processes and product performance.
• Participate in training sessions to enhance service quality and personal skill growth.

We are seeking a dedicated and motivated Customer Service Representative to join our team where you will play a vital role in ensuring customer satisfaction and resolving issues through effective communication. Our ideal candidate has strong problem-solving skills and the ability to manage multiple tasks efficiently in a fast-paced environment. If you are passionate about helping customers and have experience in the marketing industry, we encourage you to apply.

Responsibilities
Provide exceptional customer service via phone, email, and social media platforms.
Resolve customer inquiries and complaints promptly and professionally.
Utilize CRM software to track and manage customer interactions and feedback.
Assist in troubleshooting technical issues and provide appropriate solutions.
Maintain knowledge of our products and services to effectively address customer needs.
Collaborate with other departments to improve customer service processes and outcomes.
Manage multiple accounts and tasks while maintaining high attention to detail.
Support sales efforts by identifying opportunities and promoting products effectively.

Benefits
Paid Time Off and Holidays with Generous Company Discounts annually given.
Life Insurance
Employee Wellness and 401k plans.

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.