10,789 Telecom jobs in the United States

*Job Description*
This Telecom Engineer will join a team of 2 others who support our client. They will be responsible for troubleshooting anything telecommunications related for the organization. They will must have experience with Cisco voice products such as UCCX, Jabber, and on perm systems, the whole Cisco collaboration suite. They will take tickets 10-15 tickets per day via ServiceNow. Troubleshooting issues with PBX ( (hunt Group, call forwarding, setting up general scheduling) At any given time there are 50+ tickets in the back log that must be serviced and resolved. Issues may include tier one troubleshooting, Sip and trunk protocols. They will work with 3rd party vendors with eFax, Cisco, Momentum, and others.
This engineer must have great communication skills and customer service experience as they may be working with nurses, radiologist, and or doctors. In addition to troubleshooting issues, they may be included in projects such as new builds. Our client is averaging 1 new build a month currently. They will help to support setting up the cloud platform for that site. Also, decommissioning old devices, if a clinic is going through an upgrade, this engineer may need to go onsite and decommission old hardware. The organization will pay for the travel. This is less than 2% of the role.
*Skills*
Voip, Telecom, Cisco call manager, Telephony, uccx, pbx, Telecommunication, Troubleshooting, servicenow, Sip, trunking
*Experience Level*
Intermediate to Expert Level
*Pay and Benefits*
The pay range for this position is $30.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*Job Description*
This Telecom Engineer will join a team of 2 others who support our client. They will be responsible for troubleshooting anything telecommunications related for the organization. They will must have experience with Cisco voice products such as UCCX, Jabber, and on perm systems, the whole Cisco collaboration suite. They will take tickets 10-15 tickets per day via ServiceNow. Troubleshooting issues with PBX ( (hunt Group, call forwarding, setting up general scheduling) At any given time there are 50+ tickets in the back log that must be serviced and resolved. Issues may include tier one troubleshooting, Sip and trunk protocols. They will work with 3rd party vendors with eFax, Cisco, Momentum, and others.
This engineer must have great communication skills and customer service experience as they may be working with nurses, radiologist, and or doctors. In addition to troubleshooting issues, they may be included in projects such as new builds. Our client is averaging 1 new build a month currently. They will help to support setting up the cloud platform for that site. Also, decommissioning old devices, if a clinic is going through an upgrade, this engineer may need to go onsite and decommission old hardware. The organization will pay for the travel. This is less than 2% of the role.
*Skills*
Voip, Telecom, Cisco call manager, Telephony, uccx, pbx, Telecommunication, Troubleshooting, servicenow, Sip, trunking
*Experience Level*
Intermediate to Expert Level
*Pay and Benefits*
The pay range for this position is $30.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*Job Description*
This Telecom Engineer will join a team of 2 others who support our client. They will be responsible for troubleshooting anything telecommunications related for the organization. They will must have experience with Cisco voice products such as UCCX, Jabber, and on perm systems, the whole Cisco collaboration suite. They will take tickets 10-15 tickets per day via ServiceNow. Troubleshooting issues with PBX ( (hunt Group, call forwarding, setting up general scheduling) At any given time there are 50+ tickets in the back log that must be serviced and resolved. Issues may include tier one troubleshooting, Sip and trunk protocols. They will work with 3rd party vendors with eFax, Cisco, Momentum, and others.
This engineer must have great communication skills and customer service experience as they may be working with nurses, radiologist, and or doctors. In addition to troubleshooting issues, they may be included in projects such as new builds. Our client is averaging 1 new build a month currently. They will help to support setting up the cloud platform for that site. Also, decommissioning old devices, if a clinic is going through an upgrade, this engineer may need to go onsite and decommission old hardware. The organization will pay for the travel. This is less than 2% of the role.
*Skills*
Voip, Telecom, Cisco call manager, Telephony, uccx, pbx, Telecommunication, Troubleshooting, servicenow, Sip, trunking
*Experience Level*
Intermediate to Expert Level
*Pay and Benefits*
The pay range for this position is $30.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*Job Description*
This Telecom Engineer will join a team of 2 others who support our client. They will be responsible for troubleshooting anything telecommunications related for the organization. They will must have experience with Cisco voice products such as UCCX, Jabber, and on perm systems, the whole Cisco collaboration suite. They will take tickets 10-15 tickets per day via ServiceNow. Troubleshooting issues with PBX ( (hunt Group, call forwarding, setting up general scheduling) At any given time there are 50+ tickets in the back log that must be serviced and resolved. Issues may include tier one troubleshooting, Sip and trunk protocols. They will work with 3rd party vendors with eFax, Cisco, Momentum, and others.
This engineer must have great communication skills and customer service experience as they may be working with nurses, radiologist, and or doctors. In addition to troubleshooting issues, they may be included in projects such as new builds. Our client is averaging 1 new build a month currently. They will help to support setting up the cloud platform for that site. Also, decommissioning old devices, if a clinic is going through an upgrade, this engineer may need to go onsite and decommission old hardware. The organization will pay for the travel. This is less than 2% of the role.
*Skills*
Voip, Telecom, Cisco call manager, Telephony, uccx, pbx, Telecommunication, Troubleshooting, servicenow, Sip, trunking
*Experience Level*
Intermediate to Expert Level
*Pay and Benefits*
The pay range for this position is $30.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• Plan, design, implement, and provide ongoing support of Telecom solutions of high complexity (core telephony, collaboration, and contact center) to fulfill business needs for performance and cost benefits.

• Provide second-level technical support to clients and to technical teams within Mariner Finance to resolve telecom issues and to support the implementation of new solutions.

• Provide operational and technical support for conference room technology - including video conferencing hardware platforms. Responsible for maintaining systems, driving functional upgrades and enhancements, and engage with users and other support teams as needed for support issues.

• Willingly share and accept ideas within team structure to build solid solutions and ensure effective troubleshooting of issues.

• Ensure full compliance of Mariner's Key Controls and Technical Service Requirements for all Telecom architecture, designs, and implementations both past and present.

• Assist with testing and QA functions to ensure that projects are securely delivered and fulfill expectations.

• Build and maintain relationships with teams and third parties on Telecom development or support issues.

• Ensure all changes go through appropriate review, change control, and acceptance before implementation.

• Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe.

• Work with the Information Security team to ensure solutions deployed meet Mariner's security requirements and provides technical assistance for investigation and analysis of security alerts.

• Recommend and assist in development of solutions and build out of plans to effectively gain buy-in from all participants.

• Assist with development and streamlining processes to further improve delivery of Telecom services.

• Document issues and solutions, create job aids to be used by both Support Teams and/or End Users.

• Handles problems that are difficult and sometimes complex.

• Complete projects, prioritize tasks, and provide frequent progress reports with limited direction from team leads and management based on company needs.

• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

• Minimum of five (5) years of Telecom management experience and deep expertise in Telecom solutions including troubleshooting and implementation within cloud-based solutions (Ring Central).

• Experience supporting complex contact center environment consisting of items such as call prioritization, advanced routing, IVR, Dialer, API Integration, call recording and call reporting elements.

• Advanced knowledge in Telecom operations support (PBX, IVR, Carrier Ops, Call Processing, Network Management).

• Previous Telecom design and development experience.

• Experience with all aspects of high-availability fault-tolerant architectures.

• Ability to explain complex ideas and concepts to both a technical and nontechnical audience in English both verbally and in writing.

• Experience developing technical diagrams with tools such as Microsoft Visio.

• Experience with and strong knowledge of various video conferencing platforms (RingCentral, Zoom, Teams, etc.) and technology for conference rooms for collaboration (Poly, etc.).

• Strong skillset with scripting languages, such as Python, Java/JavaScript or similar.

• Strong ability to work in a fast-paced environment.

• Strong ability to multitask, change direction, effectively prioritize, and meet deadlines.

• Ability to work with little to no supervision and be able to independently determine tasks to complete on a daily basis.

• Ability to occasionally adjust work schedule to meet business need (standard is forty (40) hour week with occasional after-hours and weekend requirements).

• Strong interpersonal and customer service skills with the ability to work effectively with both local and remote staff, teammates, managers, and senior business leaders.

• Bachelor's degree in a related field.

• ITIL Certification

• Experience with PCI compliant or ISO-2700x environments.

• Experience with RingCentral & NICE.

• Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
• Vision Insurance
• Dental Insurance
• Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
• Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
• 401(k) and Company Matching Contributions
• Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
• 11 Paid Holidays
• FMLA
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Referral Incentives
• Education Assistance Program
• Complimentary FIMC Membership Plan
• Access to industry-specific training programs
• Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact for additional information.

Job Title: Telecom EngineerJob Description

We are seeking a highly motivated and experienced Electrical Engineer with a Professional Engineer (PE) license. The candidate should have a strong background in Substation Electrical Substation and telecommunications functions to support the design and integration of power distribution and telecom network infrastructure. This role involves working closely with cross-functional teams to deliver high-quality, code-compliant, and cost-effective engineering solutions for critical infrastructure projects.

Responsibilities

• Develop engineering and construction work packages, BOM, and documentation for new installations, upgrades, and maintenance projects, including fiber optics, SCADA, RTU, and LAN/WAN systems.

• Prepare and review substation and telecom construction drawings such as one-line diagrams, schematics, front views, and wiring diagrams.

• Design, mark-up and oversee detailed engineering drawings, specifications, and calculations.

• Redesign electrical and physical drawings/documentation using engineering software like AutoCAD, Bluebeam, and other design tools.

• Prepare and review substation construction drawings such as electrical arrangements, plan and section views, grounding, cable, and conduit drawings.

• Review and conduct studies such as lightning protection, grounding, and equipment replacement and repair for substations.

• Conduct studies such as battery sizing, AC and DC station service sizing, voltage drop, and CT saturation.

• Coordinate with clients, internal/external teams, contractors, vendors, and regulatory agencies for successful project execution.

• Conduct site surveys and inspections to assess existing infrastructure, including feasibility studies, risk analyses, and identify engineering requirements.

• Maintain accurate records of client files and design modifications.

• Manage and design multiple projects simultaneously.

• Ensure compliance with ANSI, NESC, NEC, IEEE, and utility-specific standards.

• Provide technical leadership and mentorship to junior engineers or other team members.

Essential Skills

• Bachelor’s degree in electrical engineering from an ABET-accredited program or a related field.

• Active Professional Engineer (PE) license required.

• Minimum 5 years of experience in utilities working with substations and telecom engineering.

• Proficiency with AutoCAD, Bluebeam, or similar tools.

Additional Skills & Qualifications

• Knowledge of fiber optic routing, splicing, and design.

• Familiarity with utility permitting and regulatory compliance.

Work Environment

The office is an engineering office environment that is quiet in nature. Engineers will share an office with another engineer. The dress code is business casual, and there is a laid-back feel in the office. Teamwork is highly encouraged and happens frequently.

Pay and Benefits

The pay range for this position is $62.50 - $86.54/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 26, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.

• Voice Infrastructure Management:
  Design, configure, and maintain Cisco voice technologies, including CUCM, Unity Connection, Webex, gateways (VG310, ISR), and IP phones.
• Call Flow Engineering:
  Develop and manage voice routing, dial plans, and call flows to ensure consistent performance across all enterprise sites.
• Project Deployment & Collaboration:
  Partner with project managers and field technicians to execute deployments and migrations, such as Avaya-to-Cisco transitions.
• Incident & Problem Management:
  Troubleshoot and resolve incidents and service requests related to SME, CUCM, CMS, CUC, SRST, Analog, and SBC setups.
• Change Control & Governance:
  Actively participate in CAB (Change Approval Board) reviews and adhere to enterprise-level change control protocols.
• Documentation:
  Create and maintain comprehensive technical documentation, including system configurations, call flow diagrams, and implementation guides.
• Design & Job Package Development:
  Interpret and produce technical designs and job packages for implementation by internal and external teams.
• Implementation Support:
  Execute scheduled system changes, occasionally outside of business hours, to minimize impact to business operations.
• Vendor Management:
  Coordinate with third-party vendors, ensuring timely and quality delivery of voice solutions.
• Project Timelines:
  Deliver on project timelines and proactively identify risks, issues, and mitigation strategies.
• Cross-Platform Integration:
  Demonstrate flexibility and readiness to support additional platforms such as voice recording systems or dispatch consoles.

• Minimum 3+ years of hands-on experience in Cisco voice engineering or enterprise telecommunications.
• Strong experience with:
  
  • Cisco Unified Communications Manager (CUCM)
  • Unity Connection
  • Voice gateways (VG310, ISR)
• Deep understanding of VoIP protocols (SIP, SCCP, H.323) and QoS best practices.
• Proficiency with troubleshooting and tools such as:
  
  • Cisco Webex Control Hub
  • RTMT
  • Wireshark
  • Network monitoring platforms
• Excellent communication, collaboration, and documentation skills.

• Cisco certifications (e.g., CCNA/CCNP Collaboration or equivalent).
• Experience with Avaya-to-Cisco migrations .
• Familiarity with enterprise change control processes and CAB participation.
• Experience in utilities or energy sectors is a plus.
• Exposure to:
  
  • UCCX, UCCE, or WxCCE
  • On-prem and cloud-based E911 systems
• Certifications in Agile, ITIL, or COMPTIA are advantageous.

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Monday-Friday, 8:30-5

Hybrid/Remote

Johns Hopkins

Mt. Washington Campus

5801 Smith Ave., Davis Bldg.

Baltimore, MD 21209

This position is required to work at various Johns Hopkins locations throughout Maryland and Washington, D.C. The Network Engineer I position is responsible for the replacement of defective telephone switching equipment that our patients, clinical staff, security and administration need to keep our business functioning. This position also manages all of the Uninterrupted Power equipment for various Johns Hopkins buildings. The Network Engineer I is on-call to handle out-of-hour maintenance issues. They work with various vendors on many different types of Information Technology equipment such as servers, PC's, data switches and fiber optic cables. The position should have knowledge of Avaya PBXs and voicemail, understanding of SIP, Avaya System Manager and Session Manager, knowledge of SBC (Ribbon), knowledge of SIP endpoints, and networking knowledge.

Job Scope/Complexity: Position primarily focuses on entry level to moderately complex designs for data and voice communication systems throughout the Johns Hopkins enterprise. Job complexity includes design/engineering/installation of small to medium sized projects (multiple floors within a building to multiple buildings within a campus), troubleshooting routing and switching protocol issues, and interfacing with customers to understand needs. Typically, this job is focused on a primary Johns Hopkins campus; however this position is expected to travel throughout Maryland/DC to cover any Johns Hopkins location as required.

Job Responsibilities: The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

NETWORK ANALYSIS AND DESIGN

1. Manage small to medium sized projects and program components (protocol analysis, address space engineering, migration to new systems, scheduling, installations, product research, etc.) by following established guidelines/objectives to deliver service to customers.
2. Responsible for network planning, network infrastructure design and engineering by meeting with network team to discuss plans and alternatives of possible solutions.
3. Develop project planning documents by using established departmental guidelines to deliver successful projects.
4. Produces written reports (e.g., status reports, research results, project plans) by using standard tools to document analysis of a network infrastructure or system.
5. Provide presentations on ideas, designs, plans, and/or solutions by using standard presentation tools to communicate to a variety of audiences.

INSTALLATION AND CONFIGURATION

1. Install and configure small to medium size networks, including implementation and verification of connections to remote sites in a WAN by using established procedures and tools to deliver quality products to customers.
2. Implement changes by adhering to the change management policies and procedures for any given project. Communicate to all parties the nature, significance, and risk factors of the solution.
3. With minimal guidance and/or oversight, install, configure, and interpret results of network analyzers.

MAINTAIN AND TROUBLESHOOT

1. Maintain medium size route and switched networks (0-10,000 nodes), including verification of connections to remote sites in a WAN by following documentation provided for the solution to ensure a stable network
2. Coordinate and solve network issues that have been escalated from tier-1 personnel (Network Analyst, or Network Technician), inclusive of setting up network analyzers and interpreting results, by using standard network analysis tools to provide a successful solution to the problem.
3. Troubleshoot medium size route and switched networks, including verification of connections to remote sites in a WAN, by using standard network analysis tools to provide successful solutions to the customers.
4. Analyze and determine root cause of problems by reviewing hardware vs software, hardware vs firmware, software vs operating system, network vs applications/systems, and patterned vs non-repeatable issues to deliver solution to the problem.

TECHNICAL COLLABORATION

1. Collaborate with school, campus, or Enterprise-wide peers on assignments.
2. May mentor other staff positions such as Network Analysts, or Network Technicians by reviewing their work to give them guidance with their tasks.

Required Education: Bachelor's Degree. Additional experience may substitute for education.

Equivalency Formula: JHH: Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis

Required Experience: Three years of related experience.

Knowledge, Skills, & Abilities (KSA's):

1. Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
2. Must demonstrate strong critical thinking and analytical reasoning skills.
3. Ability to work on multiple priorities effectively.
4. Ability to prioritize conflicting demands.
5. Demonstrated track record of the ability to execute assigned project tasks within established schedule.
6. Ability to work collaboratively in a team environment.
7. Ability to communicate effectively in the service of users and colleagues in a positive manner.
8. Writes and communicates clearly and concisely.
9. Possesses sound documentation skills.
10. Ability to maintain confidentiality.
11. Demonstrated track record of exemplary customer service skills.
12. General understanding of the OSI network model, Ethernet, and TCP/IP networking.
13. General knowledge of common network monitoring and security devices.
14. General knowledge and experience implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.
15. General knowledge of Classless Internet Domain Routing (CIDR); ability to clearly explain and articulate CIDR.
16. Demonstrated ability to successfully configure network devices in an enterprise setting similar in scope,
17. size and complexity as Johns Hopkins. Examples of devices that may be configured include: routers, switches, csu/dsus, content management switches, caching devices, firewalls, wireless controllers, access points, etc.
18. General knowledge of Metro Ethernet, DWDM, optical, and related technologies.
19. General knowledge of MPLS.
20. General knowledge of QOS
21. General knowledge of different IPv4 addresses, inclusive of loopback, unicast, multicast, limited and directed broadcast.
22. Working knowledge of IPv4 and 32-bit numbers.
23. General knowledge of IPv6 and 128-bit numbers.
24. General knowledge of mainstream network troubleshooting tools such as MRTG, Cacti, SmokePing, HP Openview, Cisco Works, etc.
25. Working knowledge of routed and routing protocols; demonstrated ability to troubleshoot simple to medium complexity IPv4 routing issues.
26. Working knowledge of IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface
27. Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2), VLANs, Ethernet, and access control lists (ACLs).
28. May configure and maintain network related systems that run Windows, Linux, or Unix, as an operating system.
29. General knowledge of Layer2 technologies and ability to clearly explain and articulate Layer2 strengths and weaknesses.
30. General understanding of Cisco wireless products and services.
31. Working knowledge of technical features, functions and benefits of a controller-based wireless architecture.
32. General knowledge of how CSMA/CD functions operate.
33. Demonstrated track record of keeping abreast of current and leading edge networking and wireless
34. technologies/methodologies as related to the existing breadth and scope of products used at Hopkins
35. General knowledge of Multicast.
36. Troubleshooting basic issues focused on determining hardware vs. software, hardware vs. firmware, software vs. operating system, network vs. application/systems, and patterned vs. non-repeatable problems
37. Follows standard practices and procedures in analyzing situations involving readily identifiable problems.
38. Demonstrated ability to install, configure, operate, and troubleshoot small to intermediate-scale- route and switched networks, including implementation and verification of connections to remote sites in a WAN.
39. General knowledge of how wireless controllers work in a centralized wireless environment.
40. General knowledge of user and certificate based authentication systems.
41. General knowledge of redundant network technologies, such as HSRP, spanning tree, Vs, etc.
42. General knowledge of various load balancing technologies, such as CSM (Content Switching Modules), ACE (Application Control Engine), Advanced AP load balancing strategies, etc.
43. General understanding of wireless networking and a solid understanding of wireless LAN technologies.

41. General knowledge of networking technologies within a production data center.

Salary Range: Minimum 27.10 per visit - Maximum 47.43 per visit. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

• MS Teams and MS Teams Telephony migration.
• Five9 Contact Center.
• Proficient networking experience.
• Project Management.
• OPTIONAL: AVAYA telephony.

• Lead/Assist with the migration of Avaya Telephony to MS Teams Telephony solution.
• Expert with Avaya & MS Teams Telephony, implementations, and administration
• Expert with supporting remote telecom services to a remote work force.
• Experienced with Contact Center operations and administration.
• Experienced with IVR call flows and call routing.
• Adept and/or proficient with Networking (Routing, Firewall, etc.)
• Work with other Telecom engineers to design and implement well-integrated products.

• BS or MS in Computer Science or equivalent degree
• 8+ years of Telecom experience
• 3+ years of proven technical lead and CCaas experience
• 3 + years of proven technical lead and UCaas experience
• Proficiency in Five 9 support, Avaya & MS Teams Telephony, administration, migration
• 2 + years of proven experience with administering contact center services
• Adept and/or proficient in Networking.
• Proficient in Telecom operations, administration, and support.
• Working knowledge of Windows
• Strong communication and writing skills.
• Should be able to write reports using various reports generation tools and languages.
• Expert knowledge of Server patching (Window and Linux)
• Prior experience in the insurance industry is a plus.
• Five 9, Avaya, MS Teams certifications desirable