2,644 Communication jobs in the United States

**Overview**
**Design. Disrupt. Repeat.**
Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We're passionate about creating solutions that are impactful, practical, and scalable while meeting our clients' ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.
**Contributions**
**Key Responsibilities:**
+ Assist with client's evolving brand by:
+ Developing and communicating an experience-based brand presence that inspires and incites action.
+ Executing the brand across all channels of communications to include business materials, presentations, reports, sponsorships, websites, social media, office environments, events, merchandise, advertising, literature, and electronic communications.
+ Assist with the management of brand elements (color, logo, iconography, voice, tagline, etc.) and assets (images, graphic files, artwork for packaging, etc.).
+ Driving consistency across all touch points - "living the brand" internally by driving brand engagement and governing compliance (brand guidelines).
+ Work associated to help create development and implementation of comprehensive Communications plan to align with client goals and objectives. This consists of:
+ Conceiving, writing/creating and delivering compelling content specific to target audiences that reinforces value propositions and brand positioning (e.g., graphic design and "storyfication").
+ Capturing, creating, and distributing content via the most effective channels (e.g., social media, email, print, events, blogs) - the right media mix.
+ Ensuring an integrated approach across all touch points to create a consistent client experience.
+ Collaborate on intranet content updates and other digital tools ensuring proper maintenance and development.
+ Provide reporting as requested.
+ Conduct competitive research and benchmarking of client initiatives. Remain informed of industry trends and communicate relevant updates and recommendations to client.
+ Drives event management opportunities for client.
+ Lead communication needs such as newsletter creation, communication for special projects, initiatives, and press releases.
+ Communicates and collaborates with client to drive effectiveness of initiatives.
+ Partners with client on special projects to drive value-added service and initiatives.
+ Provides communications guidance to executive level leadership.
**Qualifications**
**Qualifications:**
+ Bachelor's Degree
+ 5+ years professional work experience in Public Affairs, Public Relations, Communications, or Marketing.
+ 5+ years professional work experience leading teams of various sizes.
+ 2+ years professional work experience managing various social media pages.
+ 2+ years professional experience providing subject matter expertise in communications to executive level leadership.
+ Strong interpersonal, written and communication skills.
+ Highly focused planning and project management skills.
+ Strong winning mindset, resourceful in overcoming obstacles, and a driven individual.
+ Current with digital tools and technology (e.g., DSLR camera, Google analytics, graphics experience, Social Media) with high learning agility.
+ Excellent team building and collaboration skills with cross-functional teams.
+ Strong presentation and problem solving skills.
**Preferred:**
+ Previous federal government experience
+ Action-oriented
+ Project Management
+ Attention to detail
+ Creative
+ Nimble
+ Interpersonal savvy
**About** **steampunk**
**Identity Statement**
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a **Change Agent** in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our **Human-Centered delivery methodology** , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an **employee owned company** , we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit .
_We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program._
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**Job Location** _US-VA-McLean_
**Posted Date** _1 month ago_ _(8/29/ :01 PM)_
**_Job ID_** _6677_
**_Clearance Requirement_** _Public Trust_

Description
We are looking for a skilled Communication Specialist to join our team in Houston, Texas. In this contract role, you will play a key role in creating and executing communication strategies that align with business goals. The position requires a proactive individual who can craft compelling messages, collaborate effectively, and deliver impactful results using strong writing, research, and project management skills.
Responsibilities:
- Develop and implement communication plans to support organizational objectives.
- Write, edit, and refine messaging tailored to various audiences and platforms.
- Conduct market research and analyze data to inform strategic decisions.
- Collaborate with internal teams and stakeholders to identify communication needs and solutions.
- Monitor and measure the effectiveness of communication initiatives using performance metrics.
- Manage multiple projects simultaneously, ensuring timely and quality execution.
- Create presentations and materials to support campaigns and initiatives.
- Foster strong relationships with clients and team members through effective communication and support.
- Uphold established processes and best practices to maintain consistency and quality.
- Adapt to dynamic environments and shifting priorities while maintaining high performance.
Requirements - Bachelor's degree in Journalism, Communications, Marketing, Public Relations, or a related field.
- At least 3 years of relevant experience, with exposure to multiple disciplines preferred.
- Exceptional writing, editing, and verbal communication skills.
- Strong project management abilities with a focus on organization and execution.
- Proven ability to conduct market research and leverage analytics to drive strategy.
- Customer-focused mindset with the ability to adapt to client needs.
- Creative problem-solving skills and the ability to think strategically.
- Proficiency in tools such as Microsoft Office and other communication platforms. Innovation starts with people.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
We are looking for a talented Communication Specialist to join our team in Plymouth Meeting, Pennsylvania. This position is ideal for someone who excels in developing clear, engaging, and accurate content. The role requires strong attention to detail and the ability to effectively manage multiple projects while delivering high-quality results. Industry experience in the benefits administration, HR communications, or actuarial communications is required. This position is 5 days per week in office.
Responsibilities:
- Collaborate with internal teams to revise and maintain employee benefit materials for client funds
- Ensure all documentation accurately reflects the specific benefit offerings of each client, including complex structures
- Audit and update plan content to ensure compliance with regulations and clarity for employees
- Draft and edit compelling content for monthly health initiative newsletters
- Develop and refine open enrollment materials, ensuring they are user-friendly and consistent
- Organize and optimize the company's letter library to streamline communication processes
Requirements - Bachelor's degree in Communications, English, Marketing, or a related discipline.
- Minimum of 3 years of experience in writing or content development with a focus on detail and quality.
- Background in benefits or actuarial communications is highly desirable.
- Strong attention to detail and ability to simultaneously manage multiple priorities.
- Proficiency in tailoring messaging to specific audiences with clarity and precision.
- Familiarity with Microsoft Office Suite and content management systems.
- Experience in HR or benefits administration is a plus. Innovation starts with people.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Position Title: Communication Engineer

Posting Number: P

Employer: State

Salary Range: $90,000 - $105,000

FTE: 1.00

Preferred Qualifications:

• Degree preferably in Information Technology, Electrical Engineering, or a closely related field

• Cisco Certified Network Associate ( CCNA )

• Experience in:

• Using Cisco products: Unified Communications Manager ( UCM ), Webex Cloud, Unity, Contact Center eXpress, Revolution (Syn-Apps) paging, and PhoneView

• Supporting the Microsoft Teams Telephony

• IP Telephony, writing RFPs, bid specifications, would be considered valuable skills to possess

• Centrex for life-safety analog lines

• Project management skills and experience working in a team-oriented, collaborative environment are desirable

Job Summary:
Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.
Essential Responsibilities:
+ Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
+ Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
+ Receives and routes incoming calls to appropriate stations.
+ Pages medical center personnel.
+ Responds to callers inquiries concerning patient condition and other requests for information.
+ Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
+ Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
+ Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
+ Performs other related duties as required.
+ Supervisory Responsibilities: This job has no supervisory responsibilities.
Basic Qualifications:
Experience
+ Minimum one (1) year of multi-line telephone experience.
+ Per the National Agreement, current KP Coalition employees have this experience requirement waived.
Education
+ High School Diploma/GED.
License, Certification, Registration
+ N/A
Additional Requirements:
+ Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
+ Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
+ Must be willing to work in a Labor Management Partnership environment.
+ Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
+ Must pass typing test of 25WPM.
Preferred Qualifications:
+ N/A
COMPANY: KAISER
TITLE: Communication Operator
LOCATION: Richmond, California
REQNUMBER:
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

**Primary City/State:**
Mesa, Arizona
**Department Name:**
Call Ctr-CAS-Corp
**Work Shift:**
Day
**Job Category:**
Marketing and Communications
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
_Our Communication team is a small team who work various shifts that run a 24/7operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful_
**Work Location** : **Banner Health Corp Mesa (525 W Brown Rd)**
**Training Location: Banner Health Corp Mesa (525 W Brown Rd)**
Shift Details:
**Fulltime | 40 Hours/Week**
**Shift times available: Hours:** 9:30a-6p, rotating working every other weekend
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities.
CORE FUNCTIONS
1. Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization's central call center using computer based emergency procedures and group pages. Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
2. Understands and appropriately utilizes all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures including evacuation/relocation procedures of department staff and functions. Must understand and be able to assist in setting up emergency communications at each facility in the event of communication failure. Must be able to page codes, notify emergency personnel, process calls and associated functions via phone and hand held microphones using downtime procedures including hard copy code procedures, directories, personnel lists and on call schedules.
3. Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines.
4. Uses the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community at large. Locates database information quickly and process calls accurately utilizing computer based directories, web based and database on-call schedules, physician/staff rosters, patient databases, organization's intranet, and other available resources.
5. Functions as an answering service for numerous on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians. Contacts designated on-call personnel and relays accurate, time critical information prior to connecting them to the caller in a prompt manner as set forth by each on-call group/physician. Follows detailed instructions established by each group/physician and shows initiative and problem solving skills when having difficulty reaching active on-call staff. Maintains accurate on-call documentation on appropriate log sheet as set forth by each group/physician.
6. Proactively and continuously identifies opportunities to improve processes and enhance database information. Presents findings and recommendations to management.
7. Works closely with all departments, staff and customers at several facilities to ensure efficient operations. Customers include patients, employees, volunteers, departments, physicians, organizational entities, external vendors and the community at large.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Reading, writing and math skills.
Must possess good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly with incoming callers. Must possess basis computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must be able to learn and apply department procedures to react quickly to emergency situations, as well as process calls within defined standards. Must possess the ability to work cohesively in a team environment.
PREFERRED QUALIFICATIONS
Previous telephone/customer service experience highly desirable.
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans ( organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy ( Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**Primary City/State:**
Mesa, Arizona
**Department Name:**
Call Ctr-CAS-Corp
**Work Shift:**
Day
**Job Category:**
Marketing and Communications
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
_Our Communication team is a small team who work various shifts that run a 24/7operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful._
**Work Location** : **Banner Health Corp Mesa (525 W Brown Rd)**
**Training Location: Banner Health Corp Mesa (525 W Brown Rd)**
Shift Details:
**Fulltime | 40 Hours/Week**
**Shift times available: Hours:** 9:30a-6p , rotating working every other weekend
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities.
CORE FUNCTIONS
1. Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization's central call center using computer based emergency procedures and group pages. Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
2. Understands and appropriately utilizes all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures including evacuation/relocation procedures of department staff and functions. Must understand and be able to assist in setting up emergency communications at each facility in the event of communication failure. Must be able to page codes, notify emergency personnel, process calls and associated functions via phone and hand held microphones using downtime procedures including hard copy code procedures, directories, personnel lists and on call schedules.
3. Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines.
4. Uses the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community at large. Locates database information quickly and process calls accurately utilizing computer based directories, web based and database on-call schedules, physician/staff rosters, patient databases, organization's intranet, and other available resources.
5. Functions as an answering service for numerous on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians. Contacts designated on-call personnel and relays accurate, time critical information prior to connecting them to the caller in a prompt manner as set forth by each on-call group/physician. Follows detailed instructions established by each group/physician and shows initiative and problem solving skills when having difficulty reaching active on-call staff. Maintains accurate on-call documentation on appropriate log sheet as set forth by each group/physician.
6. Proactively and continuously identifies opportunities to improve processes and enhance database information. Presents findings and recommendations to management.
7. Works closely with all departments, staff and customers at several facilities to ensure efficient operations. Customers include patients, employees, volunteers, departments, physicians, organizational entities, external vendors and the community at large.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Reading, writing and math skills.
Must possess good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly with incoming callers. Must possess basis computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must be able to learn and apply department procedures to react quickly to emergency situations, as well as process calls within defined standards. Must possess the ability to work cohesively in a team environment.
PREFERRED QUALIFICATIONS
Previous telephone/customer service experience highly desirable.
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans ( organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy ( Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**Primary City/State:**
Mesa, Arizona
**Department Name:**
Call Ctr-CAS-Corp
**Work Shift:**
Evening
**Job Category:**
Marketing and Communications
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
_Our Communication team is a small team who work various shifts that run a 24/7operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful._
**Work Location** : **Banner Health Corp Mesa (525 W Brown Rd)**
**Training Location: Banner Health Corp Mesa (525 W Brown Rd)**
Shift Details:
**Fulltime | 40 Hours/Week**
**Shift times available: Hours:** 2:30p-11p, rotating working every other weekend
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities.
CORE FUNCTIONS
1. Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization's central call center using computer based emergency procedures and group pages. Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
2. Understands and appropriately utilizes all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures including evacuation/relocation procedures of department staff and functions. Must understand and be able to assist in setting up emergency communications at each facility in the event of communication failure. Must be able to page codes, notify emergency personnel, process calls and associated functions via phone and hand held microphones using downtime procedures including hard copy code procedures, directories, personnel lists and on call schedules.
3. Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines.
4. Uses the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community at large. Locates database information quickly and process calls accurately utilizing computer based directories, web based and database on-call schedules, physician/staff rosters, patient databases, organization's intranet, and other available resources.
5. Functions as an answering service for numerous on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians. Contacts designated on-call personnel and relays accurate, time critical information prior to connecting them to the caller in a prompt manner as set forth by each on-call group/physician. Follows detailed instructions established by each group/physician and shows initiative and problem solving skills when having difficulty reaching active on-call staff. Maintains accurate on-call documentation on appropriate log sheet as set forth by each group/physician.
6. Proactively and continuously identifies opportunities to improve processes and enhance database information. Presents findings and recommendations to management.
7. Works closely with all departments, staff and customers at several facilities to ensure efficient operations. Customers include patients, employees, volunteers, departments, physicians, organizational entities, external vendors and the community at large.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Reading, writing and math skills.
Must possess good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly with incoming callers. Must possess basis computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must be able to learn and apply department procedures to react quickly to emergency situations, as well as process calls within defined standards. Must possess the ability to work cohesively in a team environment.
PREFERRED QUALIFICATIONS
Previous telephone/customer service experience highly desirable.
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans ( organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy ( Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**Primary City/State:**
Phoenix, Arizona
**Department Name:**
Call Ctr-CAS-Corp
**Work Shift:**
Day
**Job Category:**
Marketing and Communications
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
_Our Communication team is a small team who work various shifts that run a 24/7operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful._
**Work Location** : **Banner Health Corp Phoenix (1441 N 12th St)**
**Training Location:Banner Health Corp Mesa (525 W Brown Rd)**
Shift Details:
**Fulltime | 40 Hours/Week**
**Shift times available: Hours:** 6a-2:30p, rotating working every other weekend
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities.
CORE FUNCTIONS
1. Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization's central call center using computer based emergency procedures and group pages. Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
2. Understands and appropriately utilizes all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures including evacuation/relocation procedures of department staff and functions. Must understand and be able to assist in setting up emergency communications at each facility in the event of communication failure. Must be able to page codes, notify emergency personnel, process calls and associated functions via phone and hand held microphones using downtime procedures including hard copy code procedures, directories, personnel lists and on call schedules.
3. Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines.
4. Uses the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community at large. Locates database information quickly and process calls accurately utilizing computer based directories, web based and database on-call schedules, physician/staff rosters, patient databases, organization's intranet, and other available resources.
5. Functions as an answering service for numerous on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians. Contacts designated on-call personnel and relays accurate, time critical information prior to connecting them to the caller in a prompt manner as set forth by each on-call group/physician. Follows detailed instructions established by each group/physician and shows initiative and problem solving skills when having difficulty reaching active on-call staff. Maintains accurate on-call documentation on appropriate log sheet as set forth by each group/physician.
6. Proactively and continuously identifies opportunities to improve processes and enhance database information. Presents findings and recommendations to management.
7. Works closely with all departments, staff and customers at several facilities to ensure efficient operations. Customers include patients, employees, volunteers, departments, physicians, organizational entities, external vendors and the community at large.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Reading, writing and math skills.
Must possess good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly with incoming callers. Must possess basis computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must be able to learn and apply department procedures to react quickly to emergency situations, as well as process calls within defined standards. Must possess the ability to work cohesively in a team environment.
PREFERRED QUALIFICATIONS
Previous telephone/customer service experience highly desirable.
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans ( organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy ( Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability