Customer service roles in the US are pivotal in ensuring 196,116 Customer jobs in the United States
Customer Account Management
98213 Everett, Washington
Fortive Corporation
Posted 7 days ago
Job Viewed
Job Description
Gordian ( is the leader in facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting, Gordian's solutions also include proprietary RSMeans data and Facility Intelligence Solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality.
Gordian is looking for an Account Manager based out in Fremont or Richmond, Virginia, who demonstrates professionalism, construction knowledge and delivers results through their expertise while using Gordian's extraordinary construction data and software. Primary responsibility for Gordian Account Managers is to provide support, training, for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area.
JOC is a procurement method and construction process that helps federal, state and local governments, schools, hospitals, higher education institutions and others maximize efficiency, optimize cost savings, and increase construction quality.
**Primary Responsibilities:**
+ Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
+ Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
+ Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as create and review detailed construction line item proposals
+ Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
+ Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
**Qualifications:**
+ Bachelor's Degree in Engineering, Architecture, Construction Management, or a related field, or comparable work experience
+ 5+ years of construction procurement, construction management, or general contracting related experience in both facilities and road construction preferred
+ Extensive knowledge and experience in commercial public construction operations, pricing and contracting, including scope development and estimating/price proposal development
+ High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects in development and in the field simultaneously
+ Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
+ Proficient with Microsoft Office products, including Word, Excel, ability to develop and generate custom tracking documents and reports
+ Background in construction documentation and administration preferred, but not required
+ Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements
+ The ability to travel 50-70% within assigned geographic area
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Gordian**
Gordian is the world's leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian's offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Pay Range**
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
Gordian is looking for an Account Manager based out in Fremont or Richmond, Virginia, who demonstrates professionalism, construction knowledge and delivers results through their expertise while using Gordian's extraordinary construction data and software. Primary responsibility for Gordian Account Managers is to provide support, training, for products and services centered around Job Order Contracting (JOC) for clients in a specific geographic area.
JOC is a procurement method and construction process that helps federal, state and local governments, schools, hospitals, higher education institutions and others maximize efficiency, optimize cost savings, and increase construction quality.
**Primary Responsibilities:**
+ Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
+ Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
+ Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as create and review detailed construction line item proposals
+ Ability to train contractors in Gordian software, client procedure and assist in client contract bidding
+ Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
**Qualifications:**
+ Bachelor's Degree in Engineering, Architecture, Construction Management, or a related field, or comparable work experience
+ 5+ years of construction procurement, construction management, or general contracting related experience in both facilities and road construction preferred
+ Extensive knowledge and experience in commercial public construction operations, pricing and contracting, including scope development and estimating/price proposal development
+ High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects in development and in the field simultaneously
+ Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
+ Proficient with Microsoft Office products, including Word, Excel, ability to develop and generate custom tracking documents and reports
+ Background in construction documentation and administration preferred, but not required
+ Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements
+ The ability to travel 50-70% within assigned geographic area
**Fortive Corporation Overview**
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Gordian**
Gordian is the world's leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian's offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian's solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Pay Range**
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
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0
Director, Customer Account Management
33332 Southwest Ranches, Florida
UKG (Ultimate Kronos Group)
Posted 13 days ago
Job Viewed
Job Description
**Company Overview**
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
**About the team:**
UKG is seeking a Director of Sales for our Customer Base Midmarket sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive.
**About the role:**
As the Director, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base (500 to 1,500 employees) across all verticals. Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team of sales executives and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the VP, CB Sales.
**Responsibilities:**
- Meet and exceed revenue targets.
- Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.
- Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.
- Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews
- Maintain key customer relationships and develop and implement strategies for sales
- Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing
- Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.
- Fosters peer collaboration across sales team to enhance the performance of everyone.
- Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.
**About You:**
**Basic Qualifications:**
- 5+ years managing a diverse team in sales, presales, or similar organizations
- Minimum of 5 years selling to C level executives
**Preferred Qualifications:**
- Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives.
- Proven success working within a highly matrixed organization and establishing strong relationships across all functions.
- Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.
- Consistently exceeded quota and team goals.
- Strong negotiation, written and verbal communication skills.
- Experience leading high-performing Sales teams within the Mid-Market space.
- Bachelor's degree or equivalent
- Ability to travel 50%
**Where we're going:**
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster ( participates in E-Verify. View the E-Verify posters here ( .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email .
**Pay Transparency:**
The base salary range for this position is $125,000.00 to $155,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
**About the team:**
UKG is seeking a Director of Sales for our Customer Base Midmarket sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive.
**About the role:**
As the Director, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base (500 to 1,500 employees) across all verticals. Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team of sales executives and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the VP, CB Sales.
**Responsibilities:**
- Meet and exceed revenue targets.
- Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.
- Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.
- Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews
- Maintain key customer relationships and develop and implement strategies for sales
- Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing
- Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.
- Fosters peer collaboration across sales team to enhance the performance of everyone.
- Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.
**About You:**
**Basic Qualifications:**
- 5+ years managing a diverse team in sales, presales, or similar organizations
- Minimum of 5 years selling to C level executives
**Preferred Qualifications:**
- Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives.
- Proven success working within a highly matrixed organization and establishing strong relationships across all functions.
- Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.
- Consistently exceeded quota and team goals.
- Strong negotiation, written and verbal communication skills.
- Experience leading high-performing Sales teams within the Mid-Market space.
- Bachelor's degree or equivalent
- Ability to travel 50%
**Where we're going:**
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster ( participates in E-Verify. View the E-Verify posters here ( .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email .
**Pay Transparency:**
The base salary range for this position is $125,000.00 to $155,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
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1
Customer Account Management Rep (Onsite)
03906 North Berwick, Maine
Raytheon Technologies Corporation
Posted today
Job Viewed
Job Description
Managing strategic customer service projects for the business unit (e.g. Quote Automation, Invoice Automation) Work alongside Operations, Engineering and Quality to support and protect On-Time Delivery OTD Establishing DIEN Mapping and maintaining Management, Account, Business, Processing, Customer Service, Supply Chain, Retail
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2
Customer Account Management Rep (Onsite)
03906 North Berwick, Maine
Maine Staffing
Posted today
Job Viewed
Job Description
Customer Account Manager (P3)
Pratt & Whitney's North Berwick Repair Operations (NBRO), located on North Berwick, ME campus, is a vital repair facility employing approximately 2,300 skilled professionals. We specialize in supporting overhaul and repair for both military and commercial engine product lines, including Geared Turbo Fan (GTF) and legacy engine components, as well as various military parts. Serving a global customer base, NBRO is proud to be a trusted partner in the aviation and defense industry. We are currently seeking a Customer Account Manager (P3) to join our team, reporting to the Customer Service Manager. In this role, you will be the primary point of contact for both internal and external customers, representing our organization and delivering outstanding customer service on a daily basis.
Key Responsibilities:
- Managing strategic customer service projects for the business unit (e.g. Quote Automation, Invoice Automation)
- Working alongside Operations, Engineering and Quality to support and protect On-Time Delivery "OTD"
- Establishing DIEN Mapping and maintaining tables
- Inducting customer units into the repair process
- Ensuring purchase order requirements are flowed down to sales order
- Acknowledging orders and quoting
- Supporting assigned commercial and military customers
- Executing and managing commercial and military contractual requirements
- Effectively processing units to maintain customer service levels and mitigate turnaround time penalties
- Determining validity of warranty claims
- Creating weekly and ad hoc status reports
- Responding to internal and external customer inquiries such as status updates, capability requests, and price justification
- Working effectively with internal customers such as shop personnel, Program Managers, Field Service Representatives
- Processing misdirected/non-product units
- Adhering to import and export compliance regulations
- Up to 10% travel may be required annually.
Qualifications You Must Have:
- Advanced degree and 3+ years of experience in business-to-business sales, customer account management, marketing, service counter/center, fleet management, purchasing or supply chain management or general aftermarket MRO aerospace industry experience; OR
- Bachelor's degree and 5+ years of relevant industry experience; OR
- Associate's degree or Technical Training (A&P/AMT) and 7+ years of relevant industry experience; OR
- High School diploma and 9+ years of relevant industry experience.
Qualifications We Prefer:
- Degree in STEM field; Engineering, Supply Chain or Business fields preferred
- 3+ years of experience in aerospace, aftermarket or aviation industry
- Experience with supplier management or in a B2B client facing role ideally within a manufacturing environment
- Experience with SAP quoting, order creation and order management modules
- Experienced in determining export classification of technology in accordance with the ITAR and EAR
- Technical knowledge of turbine engine part repair process and quality standards
- Project management experience and ability to prioritize work in a fast-paced environment
- Understanding of lean manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, and RCCA)
- Experience with Solumina G8 MES, SAP ERP, Power BI and MS Office Suite
- Ability to communicate at all levels of the organization and influence leadership, peers, and cross-functional teams
This role is:
- Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.
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3
Customer Account Management Rep (Onsite)
03906 North Berwick, Maine
Pratt & Whitney
Posted today
Job Viewed
Job Description
Managing strategic customer service projects for the business unit (e.g. Quote Automation, Invoice Automation) Work alongside Operations, Engineering and Quality to support and protect On-Time Delivery OTD Establishing DIEN Mapping and maintaining Management, Account, Business, Processing, Customer Service, Supply Chain, Retail
View Now
4
Customer Account Management Rep (Onsite)
03906 North Berwick, Maine
Raytheon
Posted today
Job Viewed
Job Description
Customer Account Manager (P3)
Pratt & Whitney is working to once again transform the future of flightdesigning, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.
Come ready to explore and you'll find a place where your talent takes flightbeyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Are you ready to go beyond?
Pratt & Whitney's North Berwick Repair Operations (NBRO), located on North Berwick, ME campus, is a vital repair facility employing approximately 2,300 skilled professionals. We specialize in supporting overhaul and repair for both Military and Commercial engine product lines, including Geared Turbo Fan (GTF) and Legacy engine components, as well as various Military parts. Serving a global customer base, NBRO is proud to be a trusted partner in the aviation and defense industry.
We are currently seeking a Customer Account Manager (P3) to join our team, reporting to the Customer Service Manager. In this role, you will be the primary point of contact for both internal and external customers, representing our organization and delivering outstanding customer service on a daily basis.
Key Responsibilities- Managing strategic customer service projects for the business unit (e.g. Quote Automation, Invoice Automation)
- Work alongside Operations, Engineering and Quality to support and protect On-Time Delivery "OTD"
- Establishing DIEN Mapping and maintaining tables
- Inducting customer units into the repair process
- Ensuring purchase order requirements are flowed down to sales order
- Acknowledging orders and Quoting
- Supporting assigned commercial and military customers
- Executing and managing commercial and military contractual requirements
- Effectively processing units to maintain customer service levels and mitigate turnaround time penalties
- Determining validity of warranty claims
- Creating weekly and ad hoc status reports
- Responding to internal and external customer inquiries such as status updates, capability requests, and price justification
- Working effectively with internal customers such as shop personnel, Program Managers, Field Service Representatives
- Processing misdirected/non-product units
- Adhering to import and export compliance regulations
- Up to 10% travel may be required annually.
- Advanced degree and 3+ years of experience in business-to-business sales, customer account management, marketing, service counter/center, fleet management, purchasing or supply chain management or general Aftermarket MRO Aerospace industry experience; OR Bachelor's degree and 5+ years of relevant industry experience; OR Associate's degree or Technical Training (A&P/AMT) and 7+ years of relevant industry experience; OR High School diploma and 9+ years of relevant industry experience.
- Degree in STEM field; Engineering, Supply Chain or Business fields preferred
- 3+ years of experience in Aerospace, Aftermarket or Aviation industry
- Experience with supplier management or in a B2B client facing role ideally within a manufacturing environment
- Experience with SAP quoting, order creation and order management modules
- Experienced in determining export classification of technology in accordance with the ITAR and EAR
- Technical knowledge of turbine engine part repair process and quality standards
- Project management experience and ability to prioritize work in a fast-paced environment.
- Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, and RCCA).
- Experience with Solumina G8 MES, SAP ERP, Power BI and MS Office Suite.
- Ability to communicate at all levels of the organization and influence leadership, peers, and cross-functional teams
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
View Now
5
Customer Account Management Rep (Onsite)
03906 North Berwick, Maine
RTX Corporation
Posted 8 days ago
Job Viewed
Job Description
**Date Posted:**
**Country:**
United States of America
**Location:**
PW105: North Berwick Wells Road, Route 9, North Berwick, ME, 03906 USA
**Position Role Type:**
Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
**Security Clearance:**
None/Not Required
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. **So, calling all curious.**
Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. **Are you ready to go beyond?**
**What You Will Do:**
**Pratt & Whitney's North Berwick Repair Operations (NBRO),** located on North Berwick, ME campus, is a vital repair facility employing approximately 2,300 skilled professionals. We specialize in supporting overhaul and repair for both Military and Commercial engine product lines, including Geared Turbo Fan (GTF) and Legacy engine components, as well as various Military parts. Serving a global customer base, NBRO is proud to be a trusted partner in the aviation and defense industry.
We are currently seeking a **Customer Account Manager (P3)** to join our team, reporting to the Customer Service Manager. In this role, you will be the primary point of contact for both internal and external customers, representing our organization and delivering outstanding customer service on a daily basis.
**Key Responsibilities:**
+ Managing strategic customer service projects for the business unit (e.g. Quote Automation, Invoice Automation)
+ Work alongside Operations, Engineering and Quality to support and protect On-Time Delivery "OTD"
+ Establishing DIEN Mapping and maintaining tables
+ Inducting customer units into the repair process
+ Ensuring purchase order requirements are flowed down to sales order
+ Acknowledging orders and Quoting
+ Supporting assigned commercial and military customers
+ Executing and managing commercial and military contractual requirements
+ Effectively processing units to maintain customer service levels and mitigate turnaround time penalties
+ Determining validity of warranty claims
+ Creating weekly and ad hoc status reports
+ Responding to internal and external customer inquiries such as status updates, capability requests, and price justification
+ Working effectively with internal customers such as shop personnel, Program Managers, Field Service Representatives
+ Processing misdirected/non-product units
+ Adhering to import and export compliance regulations
+ Up to 10% travel may be required annually.
**Qualifications You Must Have:**
+ Advanced degree and 3+ years of experience in business-to-business sales, customer account management, marketing, service counter/center, fleet management, purchasing or supply chain management or general Aftermarket MRO Aerospace industry experience; **OR** Bachelor's degree and 5+ years of relevant industry experience; **OR** Associate's degree or Technical Training (A&P/AMT) and 7+ years of relevant industry experience; **OR** High School diploma and 9+ years of relevant industry experience.
**Qualifications We Prefer:**
+ Degree in STEM field; Engineering, Supply Chain or Business fields preferred
+ 3+ years of experience in Aerospace, Aftermarket or Aviation industry
+ Experience with supplier management or in a B2B client facing role ideally within a manufacturing environment
+ Experience with SAP quoting, order creation and order management modules
+ Experienced in determining export classification of technology in accordance with the ITAR and EAR
+ Technical knowledge of turbine engine part repair process and quality standards
+ Project management experience and ability to prioritize work in a fast-paced environment.
+ Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, and RCCA).
+ Experience with Solumina G8 MES, SAP ERP, Power BI and MS Office Suite.
+ Ability to communicate at all levels of the organization and influence leadership, peers, and cross-functional teams
**What's My Role Type:**
In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment.
**This role is:**
+ **Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
**Learn More and Apply Today!**
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
**Country:**
United States of America
**Location:**
PW105: North Berwick Wells Road, Route 9, North Berwick, ME, 03906 USA
**Position Role Type:**
Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
**Security Clearance:**
None/Not Required
Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. **So, calling all curious.**
Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.
At Pratt & Whitney, the difference you make is on display every day. Just look up. **Are you ready to go beyond?**
**What You Will Do:**
**Pratt & Whitney's North Berwick Repair Operations (NBRO),** located on North Berwick, ME campus, is a vital repair facility employing approximately 2,300 skilled professionals. We specialize in supporting overhaul and repair for both Military and Commercial engine product lines, including Geared Turbo Fan (GTF) and Legacy engine components, as well as various Military parts. Serving a global customer base, NBRO is proud to be a trusted partner in the aviation and defense industry.
We are currently seeking a **Customer Account Manager (P3)** to join our team, reporting to the Customer Service Manager. In this role, you will be the primary point of contact for both internal and external customers, representing our organization and delivering outstanding customer service on a daily basis.
**Key Responsibilities:**
+ Managing strategic customer service projects for the business unit (e.g. Quote Automation, Invoice Automation)
+ Work alongside Operations, Engineering and Quality to support and protect On-Time Delivery "OTD"
+ Establishing DIEN Mapping and maintaining tables
+ Inducting customer units into the repair process
+ Ensuring purchase order requirements are flowed down to sales order
+ Acknowledging orders and Quoting
+ Supporting assigned commercial and military customers
+ Executing and managing commercial and military contractual requirements
+ Effectively processing units to maintain customer service levels and mitigate turnaround time penalties
+ Determining validity of warranty claims
+ Creating weekly and ad hoc status reports
+ Responding to internal and external customer inquiries such as status updates, capability requests, and price justification
+ Working effectively with internal customers such as shop personnel, Program Managers, Field Service Representatives
+ Processing misdirected/non-product units
+ Adhering to import and export compliance regulations
+ Up to 10% travel may be required annually.
**Qualifications You Must Have:**
+ Advanced degree and 3+ years of experience in business-to-business sales, customer account management, marketing, service counter/center, fleet management, purchasing or supply chain management or general Aftermarket MRO Aerospace industry experience; **OR** Bachelor's degree and 5+ years of relevant industry experience; **OR** Associate's degree or Technical Training (A&P/AMT) and 7+ years of relevant industry experience; **OR** High School diploma and 9+ years of relevant industry experience.
**Qualifications We Prefer:**
+ Degree in STEM field; Engineering, Supply Chain or Business fields preferred
+ 3+ years of experience in Aerospace, Aftermarket or Aviation industry
+ Experience with supplier management or in a B2B client facing role ideally within a manufacturing environment
+ Experience with SAP quoting, order creation and order management modules
+ Experienced in determining export classification of technology in accordance with the ITAR and EAR
+ Technical knowledge of turbine engine part repair process and quality standards
+ Project management experience and ability to prioritize work in a fast-paced environment.
+ Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, and RCCA).
+ Experience with Solumina G8 MES, SAP ERP, Power BI and MS Office Suite.
+ Ability to communicate at all levels of the organization and influence leadership, peers, and cross-functional teams
**What's My Role Type:**
In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment.
**This role is:**
+ **Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
**Learn More and Apply Today!**
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
View Now
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6
Manager, Customer Success Account Management (CSAM)
58103 Fargo, North Dakota
Microsoft Corporation
Posted today
Job Viewed
Job Description
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
As a **Manager, Customer Success Account Management (CSAM)** you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development delivering on customer cloud health and adoption, cloud service management, customer relationship management, and customer success leadership. This is an exciting role that will help fuel customer success through your leadership with customers, and the teams that you empower!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end-to-end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business through customer engagement, strong business and team management, and by leading a team through a coach, model, care framework to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Customer Engagement: You will build strategic customer relationships that delivery value and proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success Leadership: You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Cross-Team Collaboration: You will develop a team culture by partnering effectively across Microsoft for a 'One Microsoft' experience, identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
+ Team Leadership: You will develop high-performing teams with execution discipline, focused on providing clear expectations and continuous growth opportunities, creating the capability needed to drive exceptional customer outcomes and achieve business results.
+ Business Management: You will run strong business management rhythms and governance to ensure predictable business outcomes and will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ You will achieve success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
+ Other **:** Embody our Culture ( and Values ( Qualifications (RQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 3+ years of experience in people management.
**Other Requirements:**
+ Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.
**Preferred Qualifications (PQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 5+ years relevant work experience within customer industry.
+ 3+ years people management experience.
+ 3+ years experience managing a consumption portfolio. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.
Customer Success Account Mgmt M4 - The typical base pay range for this role across the U.S. is USD $106,400 - $03,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 137,600 - 222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and process offers for this role until October 1, 2025
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
As a **Manager, Customer Success Account Management (CSAM)** you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development delivering on customer cloud health and adoption, cloud service management, customer relationship management, and customer success leadership. This is an exciting role that will help fuel customer success through your leadership with customers, and the teams that you empower!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end-to-end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business through customer engagement, strong business and team management, and by leading a team through a coach, model, care framework to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Customer Engagement: You will build strategic customer relationships that delivery value and proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success Leadership: You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Cross-Team Collaboration: You will develop a team culture by partnering effectively across Microsoft for a 'One Microsoft' experience, identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
+ Team Leadership: You will develop high-performing teams with execution discipline, focused on providing clear expectations and continuous growth opportunities, creating the capability needed to drive exceptional customer outcomes and achieve business results.
+ Business Management: You will run strong business management rhythms and governance to ensure predictable business outcomes and will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ You will achieve success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
+ Other **:** Embody our Culture ( and Values ( Qualifications (RQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 3+ years of experience in people management.
**Other Requirements:**
+ Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.
**Preferred Qualifications (PQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 5+ years relevant work experience within customer industry.
+ 3+ years people management experience.
+ 3+ years experience managing a consumption portfolio. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.
Customer Success Account Mgmt M4 - The typical base pay range for this role across the U.S. is USD $106,400 - $03,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 137,600 - 222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and process offers for this role until October 1, 2025
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
View Now
7
Manager, Customer Success Account Management (CSAM)
75219 Dallas, Texas
Microsoft Corporation
Posted today
Job Viewed
Job Description
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
As a **Manager, Customer Success Account Management (CSAM)** you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development delivering on customer cloud health and adoption, cloud service management, customer relationship management, and customer success leadership. This is an exciting role that will help fuel customer success through your leadership with customers, and the teams that you empower!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end-to-end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business through customer engagement, strong business and team management, and by leading a team through a coach, model, care framework to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Customer Engagement: You will build strategic customer relationships that delivery value and proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success Leadership: You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Cross-Team Collaboration: You will develop a team culture by partnering effectively across Microsoft for a 'One Microsoft' experience, identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
+ Team Leadership: You will develop high-performing teams with execution discipline, focused on providing clear expectations and continuous growth opportunities, creating the capability needed to drive exceptional customer outcomes and achieve business results.
+ Business Management: You will run strong business management rhythms and governance to ensure predictable business outcomes and will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ You will achieve success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
+ Other **:** Embody our Culture ( and Values ( Qualifications (RQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 3+ years of experience in people management.
**Other Requirements:**
+ Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.
**Preferred Qualifications (PQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 5+ years relevant work experience within customer industry.
+ 3+ years people management experience.
+ 3+ years experience managing a consumption portfolio. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.
Customer Success Account Mgmt M4 - The typical base pay range for this role across the U.S. is USD $106,400 - $03,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 137,600 - 222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and process offers for this role until October 1, 2025
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
As a **Manager, Customer Success Account Management (CSAM)** you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development delivering on customer cloud health and adoption, cloud service management, customer relationship management, and customer success leadership. This is an exciting role that will help fuel customer success through your leadership with customers, and the teams that you empower!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end-to-end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business through customer engagement, strong business and team management, and by leading a team through a coach, model, care framework to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Customer Engagement: You will build strategic customer relationships that delivery value and proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success Leadership: You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Cross-Team Collaboration: You will develop a team culture by partnering effectively across Microsoft for a 'One Microsoft' experience, identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
+ Team Leadership: You will develop high-performing teams with execution discipline, focused on providing clear expectations and continuous growth opportunities, creating the capability needed to drive exceptional customer outcomes and achieve business results.
+ Business Management: You will run strong business management rhythms and governance to ensure predictable business outcomes and will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ You will achieve success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
+ Other **:** Embody our Culture ( and Values ( Qualifications (RQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 3+ years of experience in people management.
**Other Requirements:**
+ Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.
**Preferred Qualifications (PQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 5+ years relevant work experience within customer industry.
+ 3+ years people management experience.
+ 3+ years experience managing a consumption portfolio. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.
Customer Success Account Mgmt M4 - The typical base pay range for this role across the U.S. is USD $106,400 - $03,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 137,600 - 222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and process offers for this role until October 1, 2025
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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8
Manager, Customer Success Account Management (CSAM)
28230 Charlotte, North Carolina
Microsoft Corporation
Posted today
Job Viewed
Job Description
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
As a **Manager, Customer Success Account Management (CSAM)** you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development delivering on customer cloud health and adoption, cloud service management, customer relationship management, and customer success leadership. This is an exciting role that will help fuel customer success through your leadership with customers, and the teams that you empower!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end-to-end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business through customer engagement, strong business and team management, and by leading a team through a coach, model, care framework to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Customer Engagement: You will build strategic customer relationships that delivery value and proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success Leadership: You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Cross-Team Collaboration: You will develop a team culture by partnering effectively across Microsoft for a 'One Microsoft' experience, identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
+ Team Leadership: You will develop high-performing teams with execution discipline, focused on providing clear expectations and continuous growth opportunities, creating the capability needed to drive exceptional customer outcomes and achieve business results.
+ Business Management: You will run strong business management rhythms and governance to ensure predictable business outcomes and will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ You will achieve success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
+ Other **:** Embody our Culture ( and Values ( Qualifications (RQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 3+ years of experience in people management.
**Other Requirements:**
+ Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.
**Preferred Qualifications (PQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 5+ years relevant work experience within customer industry.
+ 3+ years people management experience.
+ 3+ years experience managing a consumption portfolio. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.
Customer Success Account Mgmt M4 - The typical base pay range for this role across the U.S. is USD $106,400 - $03,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 137,600 - 222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and process offers for this role until October 1, 2025
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
As a **Manager, Customer Success Account Management (CSAM)** you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development delivering on customer cloud health and adoption, cloud service management, customer relationship management, and customer success leadership. This is an exciting role that will help fuel customer success through your leadership with customers, and the teams that you empower!
This role has direct people management responsibility for CSAM's, has overall accountability for their team's end-to-end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business through customer engagement, strong business and team management, and by leading a team through a coach, model, care framework to drive strong customer outcomes aligned to their top priorities. This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Customer Engagement: You will build strategic customer relationships that delivery value and proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts.
+ Customer Success Leadership: You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
+ Cross-Team Collaboration: You will develop a team culture by partnering effectively across Microsoft for a 'One Microsoft' experience, identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.
+ Team Leadership: You will develop high-performing teams with execution discipline, focused on providing clear expectations and continuous growth opportunities, creating the capability needed to drive exceptional customer outcomes and achieve business results.
+ Business Management: You will run strong business management rhythms and governance to ensure predictable business outcomes and will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
+ You will achieve success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
+ Other **:** Embody our Culture ( and Values ( Qualifications (RQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 3+ years of experience in people management.
**Other Requirements:**
+ Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.
**Preferred Qualifications (PQs)**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience.
+ 5+ years relevant work experience within customer industry.
+ 3+ years people management experience.
+ 3+ years experience managing a consumption portfolio. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.
Customer Success Account Mgmt M4 - The typical base pay range for this role across the U.S. is USD $106,400 - $03,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 137,600 - 222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications and process offers for this role until October 1, 2025
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
View Now
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