818 Customer Service jobs in Cleveland

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth, and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative mostly referred to as a "Visual Communications Specialist", you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person, and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients.

The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn, and has the ability to build relationships. Great listening skills, documentation, and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

Overview: Waterway is hiring Customer Service Associates at our Bainbridge, Pepper Pike, and Hudson locations! Join our Team - Every day is an opportunity to Shine! Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied.It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!Compensation: Average is $19 per hour (base pay + sales bonuses).Schedule:Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.Locations: Bainbridge - 7010 Aurora Rd, Aurora, OH 44202. Pepper Pike - 30299 Chagrin Blvd, Pepper Pike, OH 44124Hudson - 5611 Darrow Rd, Hudson, OH 44236Other locations across Cleveland available.What else you'll enjoy:People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.Work Culture -Fun and active. Friendly team focused culture. Supportive managers and peers.Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.Flexible Scheduling - variable schedules built around your availability.Perks and Discounts - free carwashes plus fuel and retail store discountsTuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.Advancement and Cross Training -highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members! Qualifications: What you need:Be friendly and engaging! A positive attitude and a will to succeed!No experience required. Experience in customer service, retail, or sales preferred.Minimum Requirements:Current and valid drivers’ license;Professional demeanor, behavior, and appearance in accordance with company policy;Ability to perform all essential functions safely without endangering oneself or others;Ability to comply with local/State health code requirements for soda fountain and food service/sales; andMeet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).Ability to complete all required trainings/certifications required to perform any of the required functions. Responsibilities: What You'll Do - The Details:Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.Car Washes – identify customer needs and present complimentary solutions.Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.Other FunctionsPerform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.Perform various transactional functions to meet customer demand and store staffing needs.Various other functions as identified and directed by management. Physical Requirements: Work Environment/Physical DemandsEnvironmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.Cognitive – perform arithmetic calculations and operate data entry devices.Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays. EEO Statement: If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department ( ). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If you're self-motivated, ready to win, and looking for a career with unlimited growth potential, we want YOU on our team! At Home Genius Exteriors, we don't just hire employees we build champions. Our Inside Sales Reps are the powerhouse behind our marketing department, driving success by connecting with potential clients and setting our sales team up for victory. This is your chance to turn leads into winning results.

What You'll Do:

• Be the first point of contact: Answer inbound calls with confidence and professionalism.
• Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big wins.
• Keep it moving: Organize and document every interaction in our CRM like a pro.
• Level up your skills: Take what you learn in our paid training program and turn it into unstoppable success.
• Make an impact: Create positive experiences for every potential customer while crushing your goals.

What We're Looking For:

• A winning attitude: Positive, coachable, and ready to hustle.
• Fearless communicators: You've got the gift of gab and know how to connect with anyone.
• Natural problem-solvers: Quick on your feet and always two steps ahead.
• Driven self-starters: You don't need someone looking over your shoulder you bring the fire every day.
• Passionate learners: Always striving to improve and take on new challenges.

Why You'll Love It Here:

• Uncapped earning potential with weekly pay: $17.50/hour + bonuses and commissions the more you hustle, the more you earn!
• Paid training: We'll teach you everything you need to dominate.
• Exclusive rewards: Performance-based incentives like bonuses, luxury dinners, and exciting outings.
• Career growth: This is your launchpad our top leaders started here!
• Tech advantage: Stay ahead with cutting-edge tools like laptops and tablets.
• Full benefits: Medical insurance after 30 days + a flexible schedule.

Schedule:

• Full-time, in-office
• 8 AM5 PM or 11 AM8 PM, including weekends.

Ready to WIN with us? If you're ready to turn your hustle into success and grow with a company that rewards your ambition, apply now! This is more than a job it's your next big move.

Location: Brooklyn, OH

Max Pay Rate: $17.50/hour

Contract | Schedule: Tuesday Saturday, 8:00 AM 4:30 PM

Overview: We are seeking a Customer Service Representative (CSR) to join our team in Brooklyn, OH. This role will support customers, business partners, and drivers to ensure smooth operations and exceptional service delivery.

( - Essential Functions) Provides timely and courteous responses to internal and external customer questions. Communicates with clients, sales staff, and production concerning order status and tracking results. Respond to client inquiries regarding j Customer Service Representative, Customer Service, Service Manager, Representative, Manufacturing, Retail

• Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
• Develops and maintains knowledge of Moenproducts and procedures to accurately aid consumers in a timely manner.
• Navigates multiple databases across multiple systems to provide the quickest response to the consumer.
• Delivers a consumer experience that helps to drive unsolicited, positive "word of mouth" advertisement for Moen.
• Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy.
• Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department.
• Performs other duties and/or special assignments as needed.

• High School diploma or equivalent
• Experience in a customer service position is required, call center experience is preferred.
• Excellent professional verbal and written communication skills are required. Bi-lingual in French or Spanish are a plus.
• Proficient PC skills, including the ability to navigate multiple screens and systems. Experience with Microsoft Teams a plus.
• Incumbent must meet internet speed requirements and have a safe and secure workspace.
• Must be able to thrive in a work environment that mandates low mobility and high observation.
• Must be available for training October 6, 2025 - October 31, 2025.
• Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary.

• 100% Remote Position
• Diverse, inclusive, and welcoming culture with Employee Resource Groups
• Self-led career development program with rewarding pay increases
• Annual merit increases and company bonus opportunities
• Medical, dental, and vision coverage from day one
• Paid time off from day one
• Tuition Reimbursement
• 401(k) with company match up to 3%
• Profit Sharing

• All your information will be confidential according to EEO guidelines.

• The salary range for this position is $3,900 - 41,420 with a typical starting pay of 35,500

FASTSIGNS # is hiring for a Customer Service Representative to join our team!

Benefits/Perks:

• Competitive Pay
• Paid Vacation and Holidays
• Performance Bonus
• Ongoing Training Opportunities

A Successful FASTSIGNS Customer Service Representative Will:

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
• Work with customers in numerous ways such as email, telephone, in-person and at their place of business
• Build long-lasting relationships by turning prospects into long term clients.

Ideal Qualifications for FASTSIGNS Customer Service Representative:

• 2-3 years of retail or counter sales experience preferred
• High school diploma or equivalent
• Outgoing, responsive, eager to learn and has the ability to build relationships
• Great listening and organization skills
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)
• Ability to work under pressure to output high volume, high-quality work

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

Compensation: $18.00 - $20.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

Overview:

Waterway is hiring Customer Service Associates at our Parma location! Join our Team - Every day is an opportunity to Shine!

Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!

You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!

Compensation: Average is $18 per hour (base pay + sales bonuses).

Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Location: Waterway Parma - 7200 Brookpark Rd. Cleveland, OH 44129. Other locations across Cleveland available.

What else you'll enjoy:

• People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
• Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.
• Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
• Flexible Scheduling - variable schedules built around your availability.
• Perks and Discounts - free carwashes plus fuel and retail store discounts
• Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.
• Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members!

What you need:

• Be friendly and engaging! A positive attitude and a will to succeed!
• No experience required. Experience in customer service, retail, or sales preferred.

Minimum Requirements:

• Current and valid drivers license;
• Professional demeanor, behavior, and appearance in accordance with company policy;
• Ability to perform all essential functions safely without endangering oneself or others;
• Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

What You'll Do - The Details:

• Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
  • Car Washes identify customer needs and present complimentary solutions.
  • Clean Car Club memberships identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
  • Additional purchase options enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
  • Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
  • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
• Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

Other Functions

• Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
• Perform various transactional functions to meet customer demand and store staffing needs.
• Various other functions as identified and directed by management.

Work Environment/Physical Demands

• Environmental may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
• Physical periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
• Vision and Hearing Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
• Language must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
• Cognitive perform arithmetic calculations and operate data entry devices.
• Attendance maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department ( ). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

Overview: Waterway is hiring Customer Service Associates at our Bainbridge, Pepper Pike, and Hudson locations! Join our Team - Every day is an opportunity to Shine! Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied.It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!Compensation: Average is $19 per hour (base pay + sales bonuses).Schedule:Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.Locations: Bainbridge - 7010 Aurora Rd, Aurora, OH 44202. Pepper Pike - 30299 Chagrin Blvd, Pepper Pike, OH 44124Hudson - 5611 Darrow Rd, Hudson, OH 44236Other locations across Cleveland available.What else you'll enjoy:People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.Work Culture -Fun and active. Friendly team focused culture. Supportive managers and peers.Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.Flexible Scheduling - variable schedules built around your availability.Perks and Discounts - free carwashes plus fuel and retail store discountsTuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.Advancement and Cross Training -highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members! Qualifications: What you need:Be friendly and engaging! A positive attitude and a will to succeed!No experience required. Experience in customer service, retail, or sales preferred.Minimum Requirements:Current and valid drivers’ license;Professional demeanor, behavior, and appearance in accordance with company policy;Ability to perform all essential functions safely without endangering oneself or others;Ability to comply with local/State health code requirements for soda fountain and food service/sales; andMeet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).Ability to complete all required trainings/certifications required to perform any of the required functions. Responsibilities: What You'll Do - The Details:Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.Car Washes – identify customer needs and present complimentary solutions.Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.Other FunctionsPerform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.Perform various transactional functions to meet customer demand and store staffing needs.Various other functions as identified and directed by management. Physical Requirements: Work Environment/Physical DemandsEnvironmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.Cognitive – perform arithmetic calculations and operate data entry devices.Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays. EEO Statement: If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department ( ). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.