128,365 Guest Services jobs in the United States

Responsible for providing accurate, timely information to guests about Hotel policies, services and amenities, ensuring optimum guest service and satisfaction.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Some college courses in Hotel Management preferred. Previous guest service experience preferred.

SPECIAL QUALIFICATIONS:

Must possess excellent communication and organizational skills. Previous Hotel/Motel experience preferred. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.

Provides directions to guests/team members within the hospital system, and the Orlando area.

Essential Functions

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Attends in services/meetings as required.
• Completes all mandatory education.
• Assume the responsibility for professional growth and development
• Other duties as assigned.

Education/Training

• High School diploma or equivalent.

Licensure/Certification

• None.

Experience

• Two (2) years of experience in a customer service setting.

The Guest Service Manager is responsible for overseeing the front desk and guest services operations to ensure exceptional guest experiences from arrival to departure. This role includes supervising front office staff, handling guest concerns, managing room inventory, and coordinating with other departments to meet guest needs efficiently. The Guest Service Manager sets service standards, leads by example, and ensures all team members deliver friendly, responsive, and professional service in line with brand expectations and hotel policies.

Essential Duties and Responsibilities

• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
• Perform Front Desk duties as needed.
• Exceed Guest expectations by providing exemplary service.
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
• Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Ensure all brand standards and initiatives are implemented and followed.
• Perform a variety of administrative tasks including monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Supervisory Responsibilities

Directly supervises associates in the Front Office Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Requirements

Education and/or Experience

One to three years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

Physical Demands

The associate must be able to occasionally lift and/or move up to 50 pounds.

Work Environment

While performing the duties of this Job, the associate is occasionally exposed to outside weather conditions, dust and chemicals. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.

Why Join Indus Hospitality Group?

At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.

We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.

Come grow with us at Indus Hospitality Group!

Posted 2 days ago

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!

1. Utilize up-selling strategies to promote hotel services and amenities to boost occupancy and profitability in the hotel
2. Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
3. Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
4. Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner

1. Have superb communication skills, management skills, and multitasking skills
2. Prior hospitality experience of 3 years is required for this position
3. This role requires a strong emphasis on putting the guest first and providing exceptional customer service

$16 - $19 hourly

Holiday Inn College Drive is a 140-room full-service hotel on the College Drive I-10 corridor.

We offer a full bar and restaurant, huge onsite gym and pool facilities, plus a concierge bar on our top floor.

We routinely offer 5-star service and amenities for our guests and patrons. Look us up for your next group stay or corporate event!

Job Type

Full-time

Description

At MCC, we are not just another hotel. We are a culture and a closely knit team. We believe in respect for our customers and our employees, in openness and honesty, and more importantly, no drama! This is why many of our employees have been on the team for 5, 10, 15 even over 20 years!

There is no other hotel and conference center like the Maritime Conference Center for employee retention, providing a positive workplace experience, and where customer come back again and again! Over 80% of our customer base is repeat business.

If hospitality is in your blood, you are in the right place. But we have only two catches to land your next best job ever - you must like to have fun and you have hotel front desk experience. We want the best of the best for our customers and our team. Is that you?

Requirements

RESERVATIONS AND FRONT DESK

• Pre-block guest rooms based on available floors.
• Assist with sales/upkeep of the retail outlet
• Deliver VIP Welcome Amenities to guest rooms.
• Check guests in and out and assign proper credentials
• Check to make sure all financial data, customer information data, and proper forms of

Description

At MCC, we are not just another hotel. We are a culture and a closely knit team. We believe in respect for our customers and our employees, in openness and honesty, and more importantly, no drama! This is why many of our employees have been on the team for 5, 10, 15 even over 20 years!

There is no other hotel and conference center like the Maritime Conference Center for employee retention, providing a positive workplace experience, and where customers come back again and again! Over 80% of our customer base is repeat business.

If hospitality is in your blood, you are in the right place. But we have only two catches to land your next best job ever - you must like to have fun and you have hotel front desk experience. We want the best of the best for our customers and our team. Is that you?

Requirements

RESERVATIONS AND FRONT DESK

• Pre-block guest rooms based on available floors.
• Assist with sales/upkeep of the retail outlet
• Deliver VIP Welcome Amenities to guest rooms.
• Check guests in and out and assign proper credentials
• Check to make sure all financial data, customer information data, and proper forms of

Hotel Vance speaks to our intersection of inspiration and ideation; creativity and ambition. Short for "Advance", Hotel Vance invites innovation and stimulates productivity. Located inside of Portland's Broadway Tower building, the 180 room lifestyle hotel features 4,000 sq. feet of flexible innovative meeting space, a game room, fitness center, and a soon to be opened destination restaurant. We are looking for an enthusiastic, service focused and team oriented individual to serve our guests.

Here is what you will be doing each day: As our guest service agent, you are the face of the hotel. You will welcome and register guests, provide excellent hospitality, build lasting relationships and close out guest accounts upon completion of their stay. This role requires individuals who are driven to make personal connections, have a spirit to serve, a keen eye for detail and can communicate effectively. We do require that you can be available a variety of shifts, which will include weekends. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. Equal opportunity employer/protected veterans/individuals with disabilities.