6 Hospitality & Tourism jobs in Columbus

_***This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Remote (US only)***_
This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As the Manager of Portfolio Strategy, you will provide analytic support to the managed hotels in the US, Canada, CALA and French Polynesia, as well as the Key Partner team. Reporting to the Director of Portfolio Strategy Analytics, you will provide analytical support to hotel level and above property Marketing leaders.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Ensure understanding between Enterprise and hotel marketing activity, providing guidance to a portfolio of hotels to improve commercial performance.
+ Participate in onboarding hotel marketing leaders.
+ Support Director of Portfolio Strategy with the proactive creation of Commercial, AVP, regional, and Ownership engagements and presentations.
**How you will collaborate with others:**
+ Collaborate with hotel teams and the Hotel Level Marketing team to identify areas of opportunity to grow and report on digital performance for an identified portfolio of hotels.
+ Coordinating closely with internal analytics leads, delivering impactful performance storytelling.
+ Support hotel marketing leaders through training opportunities, new tools, best practices sharing, and annual marketing summit/forum.
**What projects you will take ownership of:**
+ Support critical initiatives supporting America's Marketing Objectives that deliver value to the portfolio of hotels.
+ Support in the development of annual strategic marketing plans and budget planning guidance.
+ Support in the performance measurement for hotels.
+ Lead other Ad-Hoc projects (as applicable).
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Five (5) years of professional work experience
+ One (1) year of experience supporting a marketing function
+ Analytical expertise and proficient in data analysis
+ Experience shaping insights to tell a story
**It would be useful if you have:**
+ Experience operating in Adobe Analytics or Google Analytics
+ Experience in hospitality or at a marketing agency
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $0,000- 110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Manager, Hotel Level Marketing - Portfolio Strategy Analytics_
**Location:** _null_
**Requisition ID:** _COR015CE_
**EOE/AA/Disabled/Veterans**

Our client is seeking a dynamic and results-oriented Operations Manager to oversee the day-to-day operations of their upscale boutique hotel located in the vibrant heart of Columbus, Ohio, US . This hands-on role demands a leader passionate about delivering exceptional guest experiences and driving operational efficiency across all hotel departments, including Front Desk, Housekeeping, Food & Beverage, and Maintenance. The ideal candidate will possess a strong understanding of hotel management principles, excellent leadership skills, and a proven ability to motivate a diverse team to achieve the highest standards of service and hospitality.

Key responsibilities include:

• Managing and coordinating all hotel operational departments to ensure seamless service delivery and guest satisfaction.
• Developing and implementing operational policies and procedures to optimize efficiency and maintain brand standards.
• Overseeing staffing, scheduling, training, and performance management of hotel employees.
• Monitoring departmental budgets, controlling expenses, and identifying opportunities for cost savings.
• Ensuring compliance with all health, safety, and sanitation regulations.
• Maintaining high standards of cleanliness, maintenance, and presentation throughout the property.
• Handling guest inquiries, complaints, and special requests promptly and professionally.
• Collaborating with the General Manager on strategic planning, revenue management, and marketing initiatives.
• Conducting regular property inspections to identify and address any operational deficiencies.
• Building and fostering strong relationships with guests, staff, and local vendors.
• Implementing and monitoring quality assurance programs to enhance the guest experience.
• Managing inventory and procurement for operational supplies.
• Staying current with industry trends and best practices in hotel operations.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
• Minimum of 5 years of progressive experience in hotel operations management, preferably in a boutique or luxury segment.
• Proven track record of successfully managing multiple hotel departments.
• Strong understanding of budgeting, financial reporting, and operational KPIs.
• Excellent leadership, team-building, and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in hotel management software (PMS) and point-of-sale (POS) systems.
• Knowledge of health, safety, and sanitation regulations.
• A passion for delivering outstanding customer service and creating memorable guest experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays as required by the demands of the hospitality industry.

This is an exciting opportunity to lead operations at a distinctive property and contribute to the success of a growing boutique hotel brand. If you are a dedicated hospitality professional with a commitment to excellence, we encourage you to apply.

Our client is seeking a dynamic and experienced Luxury Hotel Experience Manager to oversee and elevate guest satisfaction for their premier hospitality properties. This is a fully remote position, allowing you to leverage your expertise from anywhere. You will be instrumental in crafting unforgettable guest journeys, from pre-arrival communication to post-stay follow-up. Your primary focus will be on developing and implementing innovative service standards that exceed expectations and foster loyalty. This role requires a deep understanding of luxury hospitality trends, exceptional communication skills, and a proactive approach to problem-solving. You will work closely with on-site management teams (virtually) to ensure seamless execution of service protocols and to identify areas for continuous improvement. Responsibilities include developing bespoke guest engagement strategies, managing online reputation and guest feedback platforms, training remote and on-site staff on service excellence, and analyzing guest data to inform service enhancements. The ideal candidate will have a proven track record in high-end hotel management or guest relations, with a keen eye for detail and a passion for creating memorable experiences. You must be adept at using various digital communication and management tools to maintain strong relationships with stakeholders across different time zones. A Bachelor's degree in Hospitality Management or a related field is preferred. If you are a visionary leader with a commitment to unparalleled service, we encourage you to apply for this exciting remote opportunity in **Columbus, Ohio, US**.

Our client, a renowned hospitality group, is seeking an experienced and detail-oriented Senior Hotel Operations Manager to oversee the daily operations of their flagship property in Columbus, Ohio, US . This leadership role is pivotal in ensuring exceptional guest experiences, efficient operational management, and the achievement of financial targets. The ideal candidate will possess a deep understanding of all hotel departments, from front desk and housekeeping to food & beverage and events, coupled with strong leadership and problem-solving skills.

Key Responsibilities:

• Direct and supervise all hotel departments, ensuring seamless coordination and service delivery.
• Implement and maintain high standards of guest service, addressing any issues promptly and professionally.
• Manage operational budgets, controlling costs while maximizing revenue opportunities.
• Oversee staff recruitment, training, scheduling, and performance management across all departments.
• Ensure compliance with all health, safety, and sanitation regulations and policies.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Monitor key performance indicators (KPIs) for occupancy, revenue, and guest feedback, implementing corrective actions as needed.
• Liaise with department heads to ensure efficient resource allocation and inventory management.
• Foster a positive and productive work environment, promoting teamwork and professional development.
• Conduct regular inspections of hotel facilities to ensure cleanliness, maintenance, and presentation standards are met.
• Develop and execute strategies for F&B outlets, event services, and other revenue centers.
• Represent the hotel in community events and build strong local relationships.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive management experience in hotel operations.
• Proven track record of success in managing multiple hotel departments.
• In-depth knowledge of hotel operations, including front desk, housekeeping, F&B, and banquets.
• Strong financial acumen and experience with P&L management, budgeting, and forecasting.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in Property Management Systems (PMS) and other hotel operational software.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the hospitality industry.
• Strong problem-solving and decision-making abilities.
• Commitment to delivering outstanding guest service and operational excellence.

This is a fantastic opportunity for a seasoned hospitality professional to lead a dedicated team and make a significant impact on the success of our client's esteemed hotel in Columbus . Our client is dedicated to providing memorable experiences for every guest.

Our client, a renowned hospitality group, is actively seeking a dynamic and experienced Senior Hotel Operations Manager to oversee operations at a flagship property in Columbus, Ohio, US . This pivotal on-site role is crucial for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability. The Senior Hotel Operations Manager will be responsible for leading and managing all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Maintenance, to deliver exceptional guest experiences. You will play a key role in strategic planning, budgeting, forecasting, and implementing operational policies and procedures that align with the brand's commitment to excellence.

We are looking for a results-oriented leader with a proven ability to manage diverse teams, foster a positive work environment, and drive continuous improvement. Responsibilities include optimizing departmental performance, managing labor costs, ensuring compliance with health and safety regulations, and enhancing revenue streams. The ideal candidate will possess strong analytical skills, exceptional problem-solving capabilities, and a deep understanding of the hospitality industry's best practices. You will also be responsible for guest relations, handling complex issues, and ensuring swift and satisfactory resolutions. This role demands a high level of professionalism, impeccable communication skills, and the ability to motivate and inspire staff to achieve operational goals. Contribute your expertise to a leading organization and shape memorable guest experiences. This is an exciting opportunity for a dedicated hospitality professional to make a significant impact.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hotel operations management.
• Demonstrated success in managing multiple hotel departments and driving operational excellence.
• Strong financial acumen, including P&L management and budgeting.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and other hotel operational software.
• Proven ability to handle guest issues with professionalism and empathy.