47,938 IT Coordinator jobs in the United States

• Answers the Help Desk telephone and emails for the team;

• Inputs Campus Technology work orders and assigns them to the proper staff;

• Coordinates Ticket completion by the Computer Support Technicians and other staff;

• Provides users with basic instructions on common technical questions;

• Maintains basic user documentation;

• Communicates positively across inter-departmental lines; and

• Performs other related duties as assigned and specific to area of responsibility.

• Familiar with Microsoft Windows computers including some Microsoft Office applications including Word, Excel, and Outlook.

• Ability to connect personal devices to wireless networks.

• Excellent Verbal Communication, Organization, Time Management, Reporting Skills, Scheduling, Administrative Writing Skills

• Must enjoy interacting with a diverse group of people from all backgrounds and age groups.

• Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the staff team.

• Possess a strong work ethic and initiative.

• Ability to multi-task, pay attention to detail, and be a team player.

• Bachelor's Degree or equivalent

• Valid driver's license

• Successful completion of background check, MVR, and credit check may be required.

• Some Supervisory responsibility

• Reports to the Help Desk Manager

• None

• Yes

• Physically able to sit and stand for long periods of time,

• Able to use computer and move about office to interact with other staff members,

• Able to attend meetings on site,

• While performing the duties of this job, the employee is regularly required to talk and hear.

Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to 4:00 pm IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thursday).

Note1: 35 hour workweek.

Note2: Candidates will be required to come onsite for fingerprinting prior to start.

All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the Client procedures and system will be provided.

SUMMARY:

The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:
• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on Client mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for Client business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

Acts as focal point through which the organization will route all system problems as they relate to computer hardware, software, and telecom. The Help Desk Coordinator is responsible (with input from users) for assigning the call priority and resolving as many calls as possible. The Help Desk Coordinator will assign the call to the appropriate resource and follow-through as necessary to assure the call is picked up and resolved expeditiously. The Help Desk Coordinator coordinates a variety of tasks based on interrelationships of various hardware systems, operating systems and software applications to ensure efficient resolution of issues as well as security and integrity of data. Requires an A.A.S. degree in information systems or business related field, five years related experience or a combination of education and experience. B.A. or B.S. preferred. Ability to demonstrate and apply knowledge on a variety of information systems operations. Must be able to maintain high levels of confidentiality, use tact and diplomacy in interacting with all customers and employees. To perform this job successfully, an individual must be able to perform each job specific standard satisfactorily.

Help Desk Coordinator Intermediate

*** This position requires an active Secret clearance ***

Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation and resolution steps as well as resolve fewer complex problems immediately, while more complex problems are assigned to senior level support.

Compensation & Benefits:

Pay commensurate with experience. $26.00-$27.00/per hour

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Help Desk Coordinator Intermediate Responsibilities Include:

• Assists trouble tickets opened by users on the Helpdesk site, the Contractor shall review all information for accuracy and coordinate with the user for any additional information required.
• Assists users with CAC pin resets.
• Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance.
• Assists with installation of terminals and associated hardware.
• Supports functional users in troubleshooting computer related problems. Polite, patient, and customer focused assistance is a must. Notify users of modified input data/format requirements.
• Adheres to regulations concerning Computer Operations.
• Installs software on PCs SOC operating systems and upgrades, as well as installation and update of COTS software packages including the Microsoft Office Suite.
• Use trouble ticket software (Remedy or other method as mutually agreed upon by COR and Project Manager) to document and maintain all user trouble calls. A Remedy ticket number shall be updated in the Helpdesk ticket for reference.
• Processes all in/Out processing documents. This includes Special Access Authorization Requests (SAARs). Reviews all documentation for accuracy and work with the user for any required information.
• Assists users with completing required Cyber Awareness training when user does not have access to the network.
• Active SECRET clearance
• Must be a US Citizen
• Performs other job-related duties as assigned.

Help Desk Coordinator Intermediate Experience, Education, Skills, Abilities requested:

• Two (2) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician. Two (2) years' experience with: PC Network, Windows OS, and Active Directory. One (1) year experience working with web-based ticket submission Shall be DoD 8570 certified at the IA T Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, which includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP
• Must pass pre-employment qualifications of Cherokee Federal
• Active SECRET clearance
• Must be a US Citizen
• 100% Onsite
• M-F days

Company Information:

Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNSS is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

#CherokeeFederal #LI-TL1

List similar searchable job titles

• Help Desk Team Lead
• Service Desk Coordinator
• IT Support Coordinator
• Technical Support Coordinator
• Customer Service Coordinator

List Keywords

• Incident management
• Service coordination
• Ticket tracking
• Escalation management
• Process improvement

All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

• Answer and triage incoming IT Help Desk support phone calls, ServiceNow tickets, respond to Microsoft Teams chats, emails and provide computer technical support and IT troubleshooting to Faculty, Staff, Students and others. At times there is high call volume and heavy walk-up traffic to support.
  
• Listen to client's IT support needs, ask questions, gather information, perform troubleshooting, prioritize, research, solve, triage, escalate and record all steps in ServiceNow.
  
• Perform account management, administration and support within Active Directory, Microsoft Entra, Exchange, and M365, including Outlook, Office, OneDrive, Teams and SharePoint.
  
• Perform ad-hoc client training and consultation for computer hardware, software, networking and general IT support needs.
  
• Provide computer support utilizing advanced technical knowledge of PCs, Macs and mobile devices.
  
• Support incident, knowledge, major incident and the IT Change Control process by creating and sending end-user communications utilizing expert communication skills, responding to technical issues and creating/updating technical knowledge base articles for internal and client needs for operations or projects.
  
• Attend and participate in required meetings and trainings, both online and in-person.
  
• Assisting in the hiring, supervision, and training of student staff including account set up, creating and updating student staff documentation for up to 20 student staff.
  
• Imaging and asset management including inventorying, checking out and cleaning IT equipment.
  

• In-depth knowledge and experience with current Windows and Mac Operating Systems, mobile devices; iOS, Android, ITIL/ITSM principles, remote desktop software, VPN, MFA, telephony, network printing, audio visual and enterprise computing environments helpful.
  
• Proficient in supporting the Microsoft 365 (M365) product suite.
  
• Supporting email configuration and usage, knowledgeable on SPAM/phishing detection, prevention and remediation.
  
• Proven technical aptitude and expertise, analytical skills, troubleshooting, problem solving and expert customer support experience.
  
• Requires a positive attitude, reassuring demeanor, high level of reliability and dependability and top-notch customer service skills.
  
• Must be able to take direction, work well independently and collaboratively within a team, motivated as a self-starter and want to learn and share knowledge with others.
  
• Excellent verbal and written communication skills and able to communicate effectively with all clients, regardless of their technical ability.
  
• Experienced in multi-tasking, demonstrating excellent judgement, attention to detail and follow through skills.
  
• Multi-lingual would be a plus.
  

• High School diploma (Bachelor's degree preferred) and 4 years of related work experience, ideally working in a technical/IT related field or a customer service Help Desk.
  
• Experience supporting, updating and troubleshooting Windows 10/11 OS, latest macOS, iPhones, iPads and Android mobile devices.
  
• Experience performing support in M365 administration in Entra (Azure) and AD on premises including account management, password resets, assigning permissions and disabling accounts.
  
• Experience in supporting, configuring and setting up M365 applications including Outlook, Office (Word, Excel, PowerPoint), OneDrive, Teams, SharePoint.
  
• Experience with viruses, malware detection, remediation and removal and identifying phishing, SPAM, spoofing and ransomware.
  
• Experience with supporting and troubleshooting hardware, software applications, and networking connectivity issues including wired and wireless connections.
  
• Experience working with IT Help Desk and a customer service ITSM ticketing system, i.e. ServiceNow.
  
• Experience installing and upgrading software, computer hardware, printers and peripherals.
  

• Shared five-person office space at the IT Help Desk.
  
• Ability to work in-person 5 days a week in a professional environment.
  
• Work Schedule: Monday - Friday 7:30am - 3:30pm.
  
• Performing desktop support, travelling outside in various weather elements to accomplish technical support tickets may be needed. Limited off campus travel required.
  
• Lifting computer equipment up to 25 pounds.
  
• Sitting for long periods of time on the phone and standing at the walk-up counter or carrying equipment to faculty and staff offices on campus.
  
• Required to be available for occasional after-hours support for colleagues and clients (outside of standard work hours) for resolution and troubleshooting IT issues.
  
• At times, the use of a personal cell phone for work will be required.
  

WHO ARE WE?

PEG, LLC is in its twenty-seventh year being a diverse energy efficiency, engineering, environmental and management consulting firm operating principally in the Eastern and Central United States.

As a leader in Home Energy Ratings, a winner of multiple Energy Star Awards, and a standout in the construction industry, PEG has provided Home Energy Ratings for over 250,000 homes. We strive to continually improve building energy efficiency and therefore, the quality of homes and life in the communities that we service.

Please visit our website at to learn more about PEG!

WHO ARE YOU?

PEG, LLC is seeking a motivated, career-driven, and customer-oriented Help Desk Support Coordinator to join the PEG Team. In this role, you will provide exceptional support to PEG Team Members, vendors, and clients, while building an exciting and rewarding career. The ideal candidate will be detail-oriented, well-organized, and self-motivated, capable of managing multiple projects simultaneously with limited oversight.

As part of the Automation Team, the Help Desk Support Coordinator will thrive in a fast-paced, dynamic environment. The position requires staying current on new technology, software updates, and evolving automation processes to ensure efficient operations. The coordinator will manage Help Desk requests, troubleshoot system and software issues, and collaborate with the Automation Team on updates and enhancements. They will also manage mobile device support, assist with vendor services, and analyze automation needs to improve operational efficiency.

Key responsibilities include cross-departmental support, administrative tasks, and maintaining confidentiality. Excellent communication skills are crucial for interacting with diverse teams and various management levels. Ongoing professional development is essential to stay up-to-date with industry trends and technology advancements.

THE ROLE

Job Location:

This position is based in our main office in Fairfax, VA.

Essential Functions:

• Oversee the timely completion of Help Desk support requests, ensuring resolution steps are documented to help prevent future issues.
• Work with PEG staff in person, virtually, via email, or by phone to maintain automated technology systems and troubleshoot issues as they arise.
• Perform necessary maintenance on existing software to ensure optimal performance.
• Create test cases, debug software issues, and assist with implementing software enhancements or updates.
• Collaborate with the Automation Team to fully understand each software update and clearly communicate the details to internal employees and external clients.
• Help coordinate and maintain existing automation processes within the organization.
• Analyze company and user needs to develop potential solutions through automation.
• Regularly evaluate automation processes to identify opportunities for increased efficiency and reduced operational time.
• Manage mobile devices, including issuing devices to new hires, replacing or exchanging devices through insurance, updating records in the MDM Portal and Sortly, and troubleshooting issues with field employees.
• Help plan, coordinate, and consult with vendors regarding purchases, product services, and support for mobile devices.
• Update and maintain Company Technology Equipment Policies for all field personnel.
• Work with IT Contractors and PEG Operations to troubleshoot system and network issues, including diagnosing and solving hardware or software problems.
• Support project deadlines by cross-training in multiple departments and assisting with tasks as needed.
• Provide assistance to the Administrative Support Team by answering phone calls and performing other administrative duties such as handling mail, processing documents, maintaining filing systems, etc.
• Handle sensitive information with discretion and confidentiality.
• Stay up to date with professional and technical knowledge by attending educational workshops, reading professional publications, and expanding personal networks.

• Associate Degree in Computer Science, Information Technology, or equivalent work experience is required
• 1 -2 years of professional experience working in a Help Desk Support Role
• Strong experience with modern Windows-based systems
• Strong knowledge of troubleshooting Microsoft Office Suite, Office 365 Administration, Software Licensing, OneDrive for Business, and SharePoint
• Demonstrated ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.)
• Familiarity with IT technologies such as networking, security, backup and recovery, and VPN
• Experience with providing support using and maintaining largescale software systems and/or databases is preferred
• Working experience with Mobile Device Management Platforms preferred

• Strong time management skills and the ability to establish reasonable and attainable deadlines for resolution
• Must have strong interpersonal skills necessary to work in a dynamic and fast-paced environment
• Ability to prioritize and manage several milestones and projects efficiently
• Must be able to work independently, proactively, and handle multiple support requests at once to address employees' needs as efficiently as possible.
• Must be solution-oriented with efficient problem-solving skills
• Strong oral and written communications skills required

• Respond to user inquiries and provide technical support via phone, email, or in-person.
• Assist users in resolving hardware, software, and network-related issues.
• Walk users through problem-solving processes and provide step-by-step solutions
• Diagnose and troubleshoot technical issues reported by end-users.
• Escalate complex problems to the appropriate IT support teams for resolution.
• Perform root cause analysis and implement solutions to prevent recurring issues.
• Maintain accurate records of user issues, solutions provided, and other relevant information.
• Create and update knowledge base articles to facilitate self-help for end-users.
• Install, configure, and update software applications and operating systems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Conduct routine checks and maintenance tasks to ensure system stability and security.
• Provide basic training to end-users on using hardware and software applications.
• Create and deliver user guides and tutorials for common issues.
• Collaborate with other IT support teams and departments to resolve complex issues.
• Participate in meetings and contribute to the improvement of IT processes.

• Proven experience as an IT Help Desk Support or similar role.
• Knowledge of computer hardware, software, and troubleshooting techniques.
• Strong communication and customer service skills.
• Familiarity with help desk software and remote desktop tools.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Bilingual in Korean and English

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy
• HSA (Health Savings Accounts) per company policy

Location: Trenton, NJ - Hybrid Duration: 12 months

Job description: Full-time professional work experience as a break/fix desktop support representative. This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet.