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System Support Engineer Level I
Posted today
Job Viewed
Job Description
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us.
Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.
**JOB SUMMARY: **
The System Support Engineer Level I (SSE I) is a member of the BD Global Technical Support center of excellence, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and remote troubleshooting for internal and external customers. This position serves as a front line intake mechanism for technical inquiries and is dedicated to providing customer support service on the operation and repair of automated diagnostic instrumentation produced and sold by BD Life Sciences.
**Responsibilities:**
+ Delivers comprehensive technical support through telephone, chat, and email channels, troubleshooting instrument issues ranging from basic to moderate complexity with minimal supervision while maintaining detailed documentation in the service management system.
+ Maintains consistent follow-up on ongoing service interactions, ensures timely resolution of customer problems, and escalates complex issues appropriately to System Support Engineer Level II while coordinating with advanced specialists.
+ Leverages cutting-edge technical solutions including merged reality and remote system access to efficiently diagnose and resolve customer issues, while also handling necessary part orders to facilitate repairs.
+ Actively promotes and maintains a culture of privacy and security in accordance with HIPAA and GDPR requirements, particularly when handling protected health information (PHI).
+ Consistently maintains a professional image through all communications and behaviors, participates in on-call rotations to support extended hours, and focuses on achieving high customer satisfaction by building confidence in BD products and services.
**Minimum Requirements:**
+ Must demonstrate excellent technical writing abilities, typing proficiency, and the capability to manage complex technical conversations across multiple channels (telephone, chat, and email) while maintaining superior customer service standards.
+ Should possess a working knowledge of electronics, electro-mechanical devices, and experience with basic test equipment. Additionally, must be proficient in PC assembly, upgrades, repairs, and networking troubleshooting.
+ Working knowledge of medical devices and equipment, Laboratory Information Systems (LIS), and database management is highly desired, demonstrating specialized technical aptitude in healthcare technology environments.
+ Must demonstrate the ability to handle various customer inquiries simultaneously, adapt to a changing business environment, and work effectively with moderate supervision while maintaining organization and prioritization skills.
+ Should exhibit strong customer focus and solution-oriented mindset, with demonstrated interpersonal skills and passion for providing exceptional service while working collaboratively as part of a technical support team.
**Preferred Requirements:**
+ Basic level of experience in the usage and/or troubleshooting and repair of relevant equipment (medical devices; electronic systems)
+ Lab or Field Service experience inFlow Cytometry, immunology, immuno-oncology, molecular and cellularbiologyor related biologic field highly preferred.
+ Flow Cytometry, cell-sorting knowledge preferred
+ Associate degree, required preferably in Electronics/Computers/Biomedical Engineering, Bachelor's Degree (Biology/Science emphasis) preferred.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
**Why Join Us?**
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
#earlycareer
Required Skills
Optional Skills
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**Primary Work Location**
USA CA - Milpitas 155
**Additional Locations**
**Work Shift**
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You ( .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
**Salary Range Information**
$30.00 - $49.40 USD Hourly
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Principal System Support Engineer I
Posted 2 days ago
Job Viewed
Job Description
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
**Principal System Support Engineer I** (DSI R&D Services Group)
The Principal Systems Support Engineer must be committed to customer satisfaction, with the ability to follow instructions and demonstrate excellent inter-personal skills. Being a team player is essential since this position interfaces daily with coworkers and internal stakeholders, as well as various interdisciplinary functional areas within the organization. This position is based at the Roche Santa Clara facility with some onsite training and work performed at the Roche Pleasanton facility.
Working under general supervision, the Principal Systems Support Engineer is responsible for onsite and remote support of networked Roche systems and vendor equipment at Roche facilities (Santa Clara, Pleasanton and Tucson). This position is responsible for coordinating the triage, troubleshooting and resolution of issues/errors with digital pathology algorithms developed by Roche Tissue Diagnostics. Other responsibilities include local and remote IT and/or networking support for lab equipment, documentation of instrument service and support activities, creation and/or revision of instrument parameter media, and maintenance of instrument/IT -related tools and equipment.
**The Opportunity:**
+ Coordinate and triage onsite/remote service calls with communication and actions documented accurately and in a timely manner in applicable software tool(s) according to approved procedures and communicate status to the service requestor.
+ Attend and contribute updates during team huddles and other meetings to
+ update Team Leads and/or stakeholder groups on action items and to escalate issues as needed.
+ Work closely with Systems and/or Software Development subject matter experts (SMEs) to learn Roche instrumentation, software and networking functionality including troubleshooting knowledge.
+ Analyze alternative approaches to creatively solve problems and/or develop new perspectives on existing solutions under general guidance by SMEs.
+ Apply technical expertise and knowledge to successfully complete more challenging assignments and serve as SME to advise/mentor other System Support Engineers.
+ Interface with high level technical support to obtain additional technical expertise and guidance for troubleshooting difficult or recurring issues, e.g., Global Customer Support (GCS)
+ Build effective stakeholder relationships in a professional manner through solution-oriented communications and service.
+ Comply with safety policies, practices and procedures at all times. Maintain safe work habits and practices following all Roche safety requirements.
+ Provide IT hardware and networking support for R&D and training labs at Roche facilities.
**Who You Are:**
**(Required)**
+ Bachelor's degree in engineering, software development, computer science, information technology (IT) with a focus on cloud computing/DevOps or related field
+ 8+ years relevant work experience in a GMP/ISO regulated environment providing IVD instrument and/or IT and networking service within R&D, hospital or clinical laboratories with technical knowledge/skills and proven record of accomplishments.
+ Knowledge and troubleshooting experience for AWS cloud & microservices based software applications, kubernetes environment, Splunk, Grafana/Loki.
+ Programming knowledge using Python or shell scripting or similar.
+ Experience in project management/task management (e.g., Jira, Monday.com)
**Travel Requirements:**
Onsite support at the Roche Santa Clara and Pleasanton facilities with some flexibility for remote support once fully trained
External travel of 0-25% is possible based on business needs
Relocation benefits are not available for this job posting.
The expected salary range for this position based on the primary location of California is $89,200 to $165,600. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits ( we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants ( .
Principal System Specification Support Engineer
Posted 4 days ago
Job Viewed
Job Description
RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: Polygraph
TRAVEL: Yes, 10% of the Time
Description
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Microelectronics Center (NGMC) ( is seeking a Principal System Specification Support Engineer.
What You’ll Get to Do:
Program/System Level role, part of Requirements team within Directorate of Engineering
• Plan and execute requirements management across the program lifecycle, including major program milestones / reviews (e.g., SRR, SFR, SDR, PDR, CDR, SVR, TRR, peer reviews, Pre-test reviews, Post Test Reviews, Pre-Ship reviews, Etc.)
• Ensure vertical and horizontal requirements integration and traceability throughout the product teams and program life cycle, collaborating across multiple segments and IPTs, developing an extremely complex system that incorporates mature and emerging technologies
• Support management of risk and opportunity and the production of core requirements-related engineering work products and track the work products and associated program dependencies in the program schedule
This position will serve on-site in Redondo Beach, CA OR the greater Baltimore, MD area.
This position is contingent upon acquiring and maintaining the necessary US Government security clearance per customers’ requirements.
Basic Qualifications :
-
Bachelor's degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university and 5 years of experience with Bachelor's degree, 3 years of experience with Master's degree, 0 years of experience with PhD
-
Demonstrated experience defining and/or managing requirements of large-scale systems
-
Experience analyzing system and subsystem performance at various lifecycle stages
-
Requirements development from conceptualization to verification
-
Demonstrated experience with Systems Development Lifecycle with a focus on SRR to CDR
-
Experience in systems development, integration, and/or test
-
Experience coordinating with various team members across subsystems during the development process
-
This position requires the applicant to be a U.S. citizen
-
Current active DoD Secret Clearance with the ability to obtain and maintain a TS/SCI clearance and a polygraph prior to start.
Preferred Qualifications:
-
Active TS/SCI clearance and Polygraph
-
Professional certifications, such as INCOSE CSEP/ESEP
-
Experience with Continuous Integration/Continuous Deployment
-
Understanding of Hardware and Software testing methodologies
-
Experience with MBSE and Requirements management tools, such as Cameo and DOORS
-
Knowledge and experience with Material Review Board, Process Configuration Board, Configuration Control Board and Failure Review Board processes, proposing/defending and implementing Change Notices
-
Familiarity with Project & Task Management tools: Jira or Confluence
-
Familiarity with some subset of specialty engineering tools, such as: MATLAB or COMSOL (MODSIM); Docker, Kubernetes, Visual Studio, Python (SW Engineering); Elasticsearch, Grafana, Tableau (Data and visualization); or Cadence Virtuoso, Keysight ADWS, ANSYS HFSS (Hardware Design); Cadence Assura or Siemens Calebre (Hardware verification)
Primary Level Salary Range: $110,300.00 - $165,500.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Principal System Specification Support Engineer
Posted 2 days ago
Job Viewed
Job Description
CLEARANCE TYPE: Polygraph
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Microelectronics Center (NGMC) ( is seeking a **Principal System Specification Support Engineer.**
**What You'll Get to Do:**
Program/System Level role, part of Requirements team within Directorate of Engineering
- Plan and execute requirements management across the program lifecycle, including major program milestones / reviews (e.g., SRR, SFR, SDR, PDR, CDR, SVR, TRR, peer reviews, Pre-test reviews, Post Test Reviews, Pre-Ship reviews, Etc.)
- Ensure vertical and horizontal requirements integration and traceability throughout the product teams and program life cycle, collaborating across multiple segments and IPTs, developing an extremely complex system that incorporates mature and emerging technologies
- Support management of risk and opportunity and the production of core requirements-related engineering work products and track the work products and associated program dependencies in the program schedule
**This position will serve on-site in Redondo Beach, CA OR the greater Baltimore, MD area.**
**This position is contingent upon acquiring and maintaining the necessary US Government security clearance per customers' requirements.**
**Basic Qualifications** **:**
+ Bachelor's degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university and 5 years of experience with Bachelor's degree, 3 years of experience with Master's degree, 0 years of experience with PhD
+ Demonstrated experience defining and/or managing requirements of large-scale systems
+ Experience analyzing system and subsystem performance at various lifecycle stages
+ Requirements development from conceptualization to verification
+ Demonstrated experience with Systems Development Lifecycle with a focus on SRR to CDR
+ Experience in systems development, integration, and/or test
+ Experience coordinating with various team members across subsystems during the development process
+ This position requires the applicant to be a U.S. citizen
+ Current active DoD Secret Clearance with the ability to obtain and maintain a TS/SCI clearance and a polygraph prior to start.
**Preferred Qualifications:**
+ Active TS/SCI clearance and Polygraph
+ Professional certifications, such as INCOSE CSEP/ESEP
+ Experience with Continuous Integration/Continuous Deployment
+ Understanding of Hardware and Software testing methodologies
+ Experience with MBSE and Requirements management tools, such as Cameo and DOORS
+ Knowledge and experience with Material Review Board, Process Configuration Board, Configuration Control Board and Failure Review Board processes, proposing/defending and implementing Change Notices
+ Familiarity with Project & Task Management tools: Jira or Confluence
+ Familiarity with some subset of specialty engineering tools, such as: MATLAB or COMSOL (MODSIM); Docker, Kubernetes, Visual Studio, Python (SW Engineering); Elasticsearch, Grafana, Tableau (Data and visualization); or Cadence Virtuoso, Keysight ADWS, ANSYS HFSS (Hardware Design); Cadence Assura or Siemens Calebre (Hardware verification)
Primary Level Salary Range: $110,300.00 - $165,500.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Principal System Specification Support Engineer
Posted 2 days ago
Job Viewed
Job Description
CLEARANCE TYPE: Polygraph
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Microelectronics Center (NGMC) ( is seeking a **Principal System Specification Support Engineer.**
**What You'll Get to Do:**
Program/System Level role, part of Requirements team within Directorate of Engineering
- Plan and execute requirements management across the program lifecycle, including major program milestones / reviews (e.g., SRR, SFR, SDR, PDR, CDR, SVR, TRR, peer reviews, Pre-test reviews, Post Test Reviews, Pre-Ship reviews, Etc.)
- Ensure vertical and horizontal requirements integration and traceability throughout the product teams and program life cycle, collaborating across multiple segments and IPTs, developing an extremely complex system that incorporates mature and emerging technologies
- Support management of risk and opportunity and the production of core requirements-related engineering work products and track the work products and associated program dependencies in the program schedule
**This position will serve on-site in Redondo Beach, CA OR the greater Baltimore, MD area.**
**This position is contingent upon acquiring and maintaining the necessary US Government security clearance per customers' requirements.**
**Basic Qualifications** **:**
+ Bachelor's degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university and 5 years of experience with Bachelor's degree, 3 years of experience with Master's degree, 0 years of experience with PhD
+ Demonstrated experience defining and/or managing requirements of large-scale systems
+ Experience analyzing system and subsystem performance at various lifecycle stages
+ Requirements development from conceptualization to verification
+ Demonstrated experience with Systems Development Lifecycle with a focus on SRR to CDR
+ Experience in systems development, integration, and/or test
+ Experience coordinating with various team members across subsystems during the development process
+ This position requires the applicant to be a U.S. citizen
+ Current active DoD Secret Clearance with the ability to obtain and maintain a TS/SCI clearance and a polygraph prior to start.
**Preferred Qualifications:**
+ Active TS/SCI clearance and Polygraph
+ Professional certifications, such as INCOSE CSEP/ESEP
+ Experience with Continuous Integration/Continuous Deployment
+ Understanding of Hardware and Software testing methodologies
+ Experience with MBSE and Requirements management tools, such as Cameo and DOORS
+ Knowledge and experience with Material Review Board, Process Configuration Board, Configuration Control Board and Failure Review Board processes, proposing/defending and implementing Change Notices
+ Familiarity with Project & Task Management tools: Jira or Confluence
+ Familiarity with some subset of specialty engineering tools, such as: MATLAB or COMSOL (MODSIM); Docker, Kubernetes, Visual Studio, Python (SW Engineering); Elasticsearch, Grafana, Tableau (Data and visualization); or Cadence Virtuoso, Keysight ADWS, ANSYS HFSS (Hardware Design); Cadence Assura or Siemens Calebre (Hardware verification)
Primary Level Salary Range: $110,300.00 - $165,500.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Technical Support Engineer
Posted 24 days ago
Job Viewed
Job Description
Our customers trust Accenture because of our high-quality products. We’re looking for a technical support engineer to join our team: a skilled professional who can identify and troubleshoot the issues customers may encounter. This role will respond to internal and external software and hardware challenges and aid in developing a knowledge base for other engineers and technical staff to draw on in the future. This person will take charge of fixes, debugging, and upgrades, and continue to develop their technical skills to better serve the needs of the company and its customers.
Objectives of this role- Ensure operational excellence
- Meet targets for response time and customer satisfaction
- Continually improve knowledge of industry
- Help create and maintain knowledge database
- Explain technical concepts to stakeholders
- Develop ideas to improve on product offerings
- Excellent programming skills
- Ability to troubleshoot complex problems
- Experience with industry-standard tech
- Strong lateral-thinking skills
- Ability to work independently
- Capacity to identify underlying issues if unclear
Company Details
Technical Support Engineer
Posted today
Job Viewed
Job Description
Apptium a TD SYNNEX company is looking for a Technical Support Engineer. The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with his/her specialty knowledge.
What You'll Do
- Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors.
- Effectively manage customer escalations associated with complex problems reported in software Apptium products to ensure that end result is high level of customer satisfaction.
- Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.
- Root cause analysis on the issues reported by customers by analyzing the diagnostics available, such as the product logs, source code, network logs, server utilization and DB reports to provide RCA and solutions for issues related to product purchases & activation, billing discrepancies and life cycle management.
- Validate product bug fixes to ensure regression-free solution and product functioning per specifications.
- Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.
- Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.
- Collaborate with R&D and other internal stakeholders during product problem resolution cycle.
- Define and report on product supportability and readiness issue during the product life cycle.
- Assist in the scheduling of team resources. Identify continuous improvement activities that will enable effective and efficient technical support to our customers. Provide after-hours coverage as needed. Lead in team training for new products or product releases and develop technical papers.
- Demonstrate initiative in acquiring expertise in one or more product families within or across product lines on multiple platforms, along with supporting technologies. Develop product experience by installing, testing and using software Apptium products and attending formal and informal classes.
What We're Looking For
- Bachelor's Degree or higher in fields such as Computer Science, Computer Engineering or equivalent professional experience.
- 1-3 years of relevant experience preferred.
- Strong coding experience, preferably in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux preferred.
- Knowledge on cloud infra structure - AWS or GCP or Azure.
- Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring.
- Strong communication skills.
- Aptitude for complex technical problem solving.
WHAT'S IN IT FOR YOU?
- Competitive Salary and Compensation
- Annual Bonus Based on Personal Performance
- Medical, Dental, and Vision Insurance
- Retirement Plan
- 3 Weeks of Paid Time Off Every Year
- UNLIMITED Sick Time
- Paid Holidays
- Fun Fit Fridays and More Initiatives Promoting Employee Health and Wellness
- Collaborative Work Environment
- Employee Referral Program
Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, veteran status, or any other characteristics protected by law. Apptium participates in the E-Verify program.
Key Skills
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company
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Technical Support Engineer
Posted today
Job Viewed
Job Description
Apptium a TD SYNNEX company is looking for a Technical Support Engineer. The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with his/her specialty knowledge.
What You'll Do
- Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors.
- Effectively manage customer escalations associated with complex problems reported in software Apptium products to ensure that end result is high level of customer satisfaction.
- Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.
- Root cause analysis on the issues reported by customers by analyzing the diagnostics available, such as the product logs, source code, network logs, server utilization and DB reports to provide RCA and solutions for issues related to product purchases & activation, billing discrepancies and life cycle management.
- Validate product bug fixes to ensure regression-free solution and product functioning per specifications.
- Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.
- Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.
- Collaborate with R&D and other internal stakeholders during product problem resolution cycle.
- Define and report on product supportability and readiness issue during the product life cycle.
- Assist in the scheduling of team resources. Identify continuous improvement activities that will enable effective and efficient technical support to our customers. Provide after-hours coverage as needed. Lead in team training for new products or product releases and develop technical papers.
- Demonstrate initiative in acquiring expertise in one or more product families within or across product lines on multiple platforms, along with supporting technologies. Develop product experience by installing, testing and using software Apptium products and attending formal and informal classes.
What We're Looking For
- Bachelor's Degree or higher in fields such as Computer Science, Computer Engineering or equivalent professional experience.
- 1-3 years of relevant experience preferred.
- Strong coding experience, preferably in Java or GoLang, knowledge of SQL and relational databases, experience with diverse operating systems, Linux preferred.
- Knowledge on cloud infra structure - AWS or GCP or Azure.
- Experience in JIRA or equivalent ticket management system, Confluence or equivalent document management system, Logs and server monitoring.
- Strong communication skills.
- Aptitude for complex technical problem solving.
WHAT'S IN IT FOR YOU?
- Competitive Salary and Compensation
- Annual Bonus Based on Personal Performance
- Medical, Dental, and Vision Insurance
- Retirement Plan
- 3 Weeks of Paid Time Off Every Year
- UNLIMITED Sick Time
- Paid Holidays
- Fun Fit Fridays and More Initiatives Promoting Employee Health and Wellness
- Collaborative Work Environment
- Employee Referral Program
Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, veteran status, or any other characteristics protected by law. Apptium participates in the E-Verify program.
Key Skills
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company
Technical Support Engineer
Posted today
Job Viewed
Job Description
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You’ll Do:
You’ll visit customers’ homes, solve problems, and introduce them to smart home tech.
- Install and service DISH equipment and smart home products in customers’ homes
- Teach customers how to use their tech and offer additional services when helpful
- Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
- Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
- Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
- Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms
- Clear, step-by-step guidance for installations and service
- Smart home tech knowledge to support and educate customers
- Best practices created by our most experienced techs
Skills, Experience and Requirements
What You’ll Need:
- Valid Driver’s License : Clean record required
- Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
- Physical Ability :
- Climb ladders (up to 40 ft)
- Lift up to 70 lbs
- Must meet and maintain 335 lb weight limit
- Customer Focus : Build trust and create a great experience
- Problem-Solving : Tackle a variety of challenges on the spot
- Determination : Work in tight spaces and all kinds of weather
- Adaptability : Handle changes and unexpected tasks with ease
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $20.25/Hour
Technical Support Engineer
Posted today
Job Viewed
Job Description
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You’ll Do:
You’ll visit customers’ homes, solve problems, and introduce them to smart home tech.
- Install and service DISH equipment and smart home products in customers’ homes
- Teach customers how to use their tech and offer additional services when helpful
- Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
- Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
- Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
- Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms
- Clear, step-by-step guidance for installations and service
- Smart home tech knowledge to support and educate customers
- Best practices created by our most experienced techs
Skills, Experience and Requirements
What You’ll Need:
- Valid Driver’s License : Clean record required
- Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
- Physical Ability :
- Climb ladders (up to 40 ft)
- Lift up to 70 lbs
- Must meet and maintain 335 lb weight limit
- Customer Focus : Build trust and create a great experience
- Problem-Solving : Tackle a variety of challenges on the spot
- Determination : Work in tight spaces and all kinds of weather
- Adaptability : Handle changes and unexpected tasks with ease
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $20.50/Hour