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Help Desk Technician

Murphy Company, the Best Choice in Mechanical construction since 1907, is hiring an IT Help Desk Technician for our Thornton, CO office.

Job Information

Job Title - Help Desk Technician

Reports To - IT Operations Manager

Location - Thornton, CO

About Murphy Company

Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.

We Are Looking For Someone Like You

As a Help Desk Technician, you will be a vital member of Murphy’s IT team. You will be responsible for providing fast and useful technical assistance in operating computers and phone systems. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and work toward a solution.

Your Day-to-Day at Murphy Company

• Supporting, monitoring, testing, and troubleshooting hardware, software, and IT issues
• Ensuring all information systems are operated, maintained, and disposed of per compliance directives
• Ensure all users have the appropriate security clearance, and authorization, and need to know, and are aware of their security responsibilities
• Support the management and technical team by being an organizational bridge of communication and specifications

Bring Your A-Game!

Our ideal candidate should possess the following traits:

• Proficient in tools of communication (Word, Excel, PowerPoint, Outlook, etc.)
• Ability to support, monitor, test, and troubleshoot hardware and software
• Proficient in Windows operating systems
• Proficient with IOS devices
• Strong problem-solving and analytical skills
• Ability to quickly learn new technologies and concepts
• Excellent communication skills that include listening, verbal, and written skills

What We Will Bring to the Table

• A collaborative, family-friendly work environment
• Knowledge and expertise that has helped us grow and thrive for the last 112 years
• Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.
• A personal time off plan that rivals our competitors

Key Responsibilities:

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications:

• Strong proficiency with Windows operating systems.
• Excellent communication and interpersonal skills.
• Experience running Windows updates and PowerShell scripts.
• Demonstrated expertise in printer troubleshooting.
• Previous help desk or technical support experience a plus.
• This position is onsite only; no remote work available.

Key Responsibilities:

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications:

• Strong proficiency with Windows operating systems.
• Excellent communication and interpersonal skills.
• Experience running Windows updates and PowerShell scripts.
• Demonstrated expertise in printer troubleshooting.
• Previous help desk or technical support experience a plus.
• This position is onsite only; no remote work available.

Key Responsibilities:

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications:

• Strong proficiency with Windows operating systems.
• Excellent communication and interpersonal skills.
• Experience running Windows updates and PowerShell scripts.
• Demonstrated expertise in printer troubleshooting.
• Previous help desk or technical support experience a plus.
• This position is onsite only; no remote work available.

Key Responsibilities:

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications:

• Strong proficiency with Windows operating systems.
• Excellent communication and interpersonal skills.
• Experience running Windows updates and PowerShell scripts.
• Demonstrated expertise in printer troubleshooting.
• Previous help desk or technical support experience a plus.
• This position is onsite only; no remote work available.

Key Responsibilities:

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications:

• Strong proficiency with Windows operating systems.
• Excellent communication and interpersonal skills.
• Experience running Windows updates and PowerShell scripts.
• Demonstrated expertise in printer troubleshooting.
• Previous help desk or technical support experience a plus.
• This position is onsite only; no remote work available.

Key Responsibilities:

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications:

• Strong proficiency with Windows operating systems.
• Excellent communication and interpersonal skills.
• Experience running Windows updates and PowerShell scripts.
• Demonstrated expertise in printer troubleshooting.
• Previous help desk or technical support experience a plus.
• This position is onsite only; no remote work available.

Key Responsibilities:

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications:

• Strong proficiency with Windows operating systems.
• Excellent communication and interpersonal skills.
• Experience running Windows updates and PowerShell scripts.
• Demonstrated expertise in printer troubleshooting.
• Previous help desk or technical support experience a plus.
• This position is onsite only; no remote work available.