162,720 IT Technician jobs in the United States

Description & RequirementsShape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with MANTECH!MANTECH seeks a motivated and customer-oriented Network Support Technician to join our team at the Puget Sound Naval Shipyard in Bremerton, Washington. This is an on-site position.Become an integral part of a diverse team while working at an industry-leading organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.Responsibilities include, but are not limited to:Maintain, install, and troubleshoot fiber and copper network infrastructureInterconnect network infrastructure within a Data Center environmentInstall, patch, and connect fiber and copper patch panels across buildings and network equipmentSupport LAN/WAN operations by installing wireless access points, RFID readers, switches, servers, and distribution systemsPerform Wi-Fi and RFID signal testing and coverage surveys to ensure network performanceApply systems analysis techniques to determine hardware, software, and system specifications in collaboration with end-usersWork with an integrated team of government and contractor personnel on various complex projectsOccasionally work non-standard hours to support mission-critical operationsMust have a valid US Passport and be willing to travel both within and outside the United States (up to 25%)Minimum Qualifications:1+ years of Data Center Management, Infrastructure Management, or Network Support experience4+ years of demonstrated experience with Terminating, repairing, and testing Multimode and Single-Mode fiber optics, Testing and repairing CAT5E and CAT6 copper, Installing OSP and ISP fiber in manholes and building telecommunication closets, and Administration of switches, servers, distros, and media convertersFamiliarity with building codes and procedures for installing copper and fiber in various locations such as overheads, raised floors, trailers, and temporary building sitesPreferred Qualifications:Experience with redline drawings for buildings and manhole systemsProficiency in network infrastructure documentationAbility to create, read, and update blueprints and CAD drawingsAbility to adapt to changing project requirements and work environmentsCertifications in network infrastructure or related fieldsClearance Requirements:Must be a U.S. Citizen and able to obtain and maintain an active Secret clearancePhysical Requirements:Must be able to lift materials up to 60 lbsKneeling, stooping, bending, and climbing laddersMust be able to work in challenging environments with fall protection training (e.g., tight spaces, under desks, or in manholes)Candidate must have the ability to accurately distinguish colors, hear, and accurately comprehend telephone conversations, radio traffic, and annunciated alarmsThe projected compensation range for this position is $63,700.00-$105,800.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@ and provide your name and contact information.

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.

The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.

Responsibilities:

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
  
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
  
• Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
  
• Assist in testing, applying, and maintaining server configurations and related security patches.
  
• Assist in maintaining and checking the health of systems and backups to include restore testing.
  
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
  
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
  
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
  
• Provide inventory support and input to the provided inventory system for the customer.
  
• Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
  
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
  
• Conduct or provide new equipment deployments and/or requested deployment support.
  
• Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
  
• Analyzes functional business requirements and design specifications for functional activities.
  
• Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
  
• Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
  
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
  
• Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
  

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  
• Associate Degree or equivalent experience.
  
• 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
  
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  
• General knowledge network products and systems.
  
• Experience in a rapid paced, time sensitive, high-quality environment.
  
• Must have excellent team skills and collaboration skills.
  
• Attention to detail and follow-through.
  
• Ability to work with minimal supervision.
  
• Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
  
• Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
  
• If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
  

• Prior experience of IT support in an Enterprise environment (10,000+ end-users).
  
• Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  
• Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
  
• Experience evaluating system performance results and recommending improvements or optimizations.
  
• Experience performing IT hardware repairs and installing replacement parts.
  
• Experience planning and leading technology assignments and projects.
  
• Prior hands-on experience with the setup, configuration and administration of servers and backups.
  
• Experience functioning as a technical expert across multiple project assignments.
  
• ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
  

• Effectively communicate with customers, stakeholders, and technical specialists.
  
• This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
  

• Letter of interest
• Resume
• Professional references (one must be from your most recent supervisor)
• Official transcripts required within 3 weeks of hire date (if applicable)

• Job Description

• You focus and center your work around giving a high level of service.
• You are empathetic, responding to any situation with compassion and curiosity.
• You are driven by your own internal integrity as well as that of the agency.
• You have a justice and equity mind-set.
• You feel that everyone deserves dignity and respect.
• You consistently pay attention to details.
• You collaborate well in a diverse and cross-functional workplace

• Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, for diagnosing and resolving hardware and software issues.
• Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary.
• Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking.
• Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
• User Account Management: Modify and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication.
• Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections.
• Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge-base articles.
• IT Policies and Compliance: Enforce company IT policies and procedures and ensure compliance with relevant regulations, such as data protection and privacy laws.
• Onboarding Logistics: Manage and lead onboarding and IT training for new hires and offboarding logistics for retrieving equipment.
• A/V Support: Manage and support local A/V Operations.
• Meeting and Event Support: Manage IT requirements for all staff meetings and events, including setup and troubleshooting of audio-visual equipment.
• After Hours Support: Participate in an on-call rotation schedule for IT support and monitoring/ alerting activities, which involve after-office hours and weekends.
• Site IT Operations and Maintenance: Set up workstations for new or transferred employees, upkeep of conference room equipment, managing ticket queue, and performing network checks.
• Continuous Improvement: Stay updated with the latest technologies, trends and advancements. Propose and implement improvements to enhance the agency's IT infrastructure and support services.
• Other duties as assigned

• At least 3 years of experience in a customer-facing IT support function.
• Bachelor's or Associate's degree in a related field or completion of IT trainings certifications
• Strong familiarity with MacOS, Windows, iOS and Android operating systems and devices.
• Strong experience and knowledge in troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices.
• Proven experience in IT support
• Strong knowledge of PC and Mac laptops, smartphones, network management, and phone systems.
• Excellent troubleshooting skills and the ability to resolve technical issues promptly.
• Experience with password management, software applications, and vendor management.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Commitment to maintaining confidentiality and security of sensitive information.
• Comfortable and culturally competent in working with LGBTQ communities
• Able to work 4 days onsite and 1 day flexible/remote, depending on needs
• Have on-call availability for urgent IT issues.
• Able to travel to SFCHC's San Francisco work locations
• Must obtain TB clearance (within past 12 months) and complete background check upon hire.
• Current with vaccinations, including proof of latest Covid-19 vaccine and seasonal flu.

• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience in IT support, preferably in a healthcare or community service-based setting
• Fluency in English, Competency in a second language.
• Experience working in an FQHC or other type of Community Health Center.

• Competitive compensation
• Comprehensive health, vision, and dental insurance
• Company sponsored life, and long-term disability insurance
• Generous paid time off including paid holidays
• Company-sponsored retirement plan
• Opportunities for professional growth and development

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Philadelphia, PA.

The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.

The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.

The job duties of the NST are as follows:

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
• Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
• Assist in testing, applying, and maintaining server configurations and related security patches
• Assist in maintaining and checking the health of systems and backups to include restore testing
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
• Provide inventory support and input to the provided inventory system for the customer
• Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
• Conduct or provide new equipment deployments and/or requested deployment support
• Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
• Analyzes functional business requirements and design specifications for functional activities
• Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
• Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
• Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware

Required Clearance: Public Trust (#publictrust) (#clearable)

Required Qualifications:

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
• Associate Degree or equivalent experience
• 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
• General knowledge network products and systems
• Experience in a rapid paced, time sensitive, high-quality environment
• Must have excellent team skills and collaboration skills
• Attention to detail and follow-through
• Ability to work with minimal supervision
• Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
• Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails

Desired Qualifications:

• Prior experience of IT support in an Enterprise environment (10,000+ end-users)
• Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Ability to apply a comprehensive knowledge across key tasks and high impact assignments
• Experience evaluating system performance results and recommending improvements or optimizations
• Experience performing IT hardware repairs and installing replacement parts
• Experience planning and leading technology assignments and projects
• Prior hands-on experience with the setup, configuration and administration of servers and backups
• Experience functioning as a technical expert across multiple project assignments
• ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

Physical and/or mental qualifications, if applicable:

• Effectively communicate with customers, stakeholders, and technical specialists
• This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

Our Network Support Technician's earn between $68,000 - $70,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Temporary (Fixed Term)

Location: King Of Prussia, Pennsylvania

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Candidates must reside within 50 miles of Anchorage, Alaska $2,500 Hiring Bonus! GCI's Network Support Technician III will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquiries, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and third party call centers.

Essential Duties And Responsibilities At All Levels:

• Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner.
• Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.

Competencies:

• Accountability- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• Basic Principles - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees the Basic Principles.
• Collaboration - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• Ability to interact with a wide variety of business, operations, and technical staff.
• Communication- Conveys thoughts and expresses ideas appropriately and professionally.
• Demonstrated good verbal and written communication skills.
• Ability to explain technical activities to customers.
• Compliance - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
• Customer Focus - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills.
• Reliability - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• Results - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
• Demonstrated administrative and organizational skills.
• Ability to accurately document procedures and technical processes.
• Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment.
• General understanding of Information Technology.
• Safety & Security - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
• Knowledge and operating skills in mainstream operating systems.

Additional Job Requirements:

This is a high-level position within the Network Support team. Work with minimal supervision performing increasingly more complex tasks, completing assignments on time. Provide first level customer support; assist with the resolution of technical and service trouble reporting issues. Function as the customer advocate ensuring all technical problems and issues are resolved or escalated in a timely manner. Communicate all maintenance and installation activities that may impact services provided to customers to detect, act on, and track all problems. Support and mentor junior technicians.

Essential Duties:

• Tier I Support: First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support.
• Tier II Support: First point of contact for escalation. Provide guidance and instructions to Tier I support to diagnose and resolve. Take ownership of incidents where subject matter expertise and experience is required for diagnosis. High percentage of resolving break / fix events, troubleshooting, software installations, and hardware repair. Ability to solve known issues, escalate new issues to Tier III. Mentor and support junior technicians.
• Tier III Support: Troubleshooting, configuration, administrator, and an expert in one or more of the technologies that include the repair of server, network, infrastructure, email, file shares, and other network infrastructure issues. Functions as a subject matter expert (SME), for solving difficult issues, mentor junior technicians and support management.

Additional Competencies:

• Outstanding verbal and written communication skills.
• Exceptional customer service skills.
• Ability to work independently and as a member of a team.
• Knowledge and operating skills in legacy and mainstream operating systems.
• Strong understanding of Information Technology.
• Advanced technical skills to support platforms and the complexity of customer networks.
• Video conferencing technology and wireless access point troubleshooting experience is preferred.

Minimum Qualifications:

• Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Minimum of four (4) years of combined work experience in customer service, helpdesk, LAN/WAN Networking, Telecommunications.
• Preferred:
• Associate degree in telecommunications, computer science, electronics or relevant field.
• Experience/knowledge of LAN / WAN Networking.
• Microsoft, ITIL, CompTIA, Cisco certifications.
• Telecommunications experience.
• Other telecom industry or job specific certifications.

Driving Requirements:

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

Physical Requirements and Working Conditions:

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.
• Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client.
• The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

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