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Technical Support
Posted 15 days ago
Job Viewed
Job Description
We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our vast customer base. This technician must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must. A background in IT support or engineering is also required. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.
Technical Support Duties and Responsibilities- Able to demonstrate leadership skills and take ownership of customer issues reported
- Commitment, focus, and follow-through needed to see problems through to resolution
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
- Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
- Great written communication skills needed to prepare accurate, clear, and timely reports
- Commitment to documenting knowledge in the form of knowledge base tech notes and articles
- BS degree in Information Technology, Computer Science, or similar
- Significant work experience in technical support, IT support, or as a technical engineer
- Working knowledge of Unix/Linux systems, utilities, and scripting
- Aptitude for problem-solving
- Excellent client-facing/customer service skills
- Excellent written and verbal communication skills
- Ability to focus and follow-through to resolution of issues
- Ability to diffuse tension and work the issue at hand
Company Details
Technical support
Posted 17 days ago
Job Viewed
Job Description
We're looking for a reliable and tech-savvy Technical Support Specialist to join our team. In this role, you'll be the first point of contact for customers and internal staff seeking assistance with software, hardware, or network-related issues. You’ll troubleshoot problems, provide clear solutions, and escalate complex issues when needed. A strong customer service mindset, solid communication skills, and a good understanding of common technical systems are essential.
Daily tasks include responding to support tickets, assisting users via phone or chat, documenting issues, and working closely with other IT staff to resolve technical challenges. You’ll also help with system setups, software installations, and routine maintenance tasks.
The ideal candidate is patient, detail-oriented, and eager to help others solve problems. Experience with Windows and macOS environments, basic networking knowledge, and familiarity with ticketing systems (like Zendesk or Freshdesk) is a plus.
This is a great opportunity for someone looking to grow in the IT field while gaining hands-on experience with real-world support issues.
Company Details
Technical Support
Posted 24 days ago
Job Viewed
Job Description
We are seeking a detail-oriented and customer-focused Remote Technical Support Specialist to join our team. In this role, you will be the first point of contact for customers experiencing technical issues, providing timely solutions, guidance, and troubleshooting across a variety of hardware, software, and network systems. You will play a key role in ensuring customer satisfaction by delivering excellent technical assistance and clear communication.
Key Responsibilities- Provide technical support via phone, email, chat, or ticketing systems.
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
- Walk customers through step-by-step solutions in an easy-to-understand manner.
- Document issues, resolutions, and customer interactions in the support system.
- Escalate complex problems to higher-level support or engineering teams when necessary.
- Assist in setting up, configuring, and maintaining customer accounts or systems.
- Stay updated on company products, services, and industry technology trends.
- Deliver excellent customer service with patience, empathy, and professionalism.
- Proven experience in a technical support or help desk role (remote experience preferred).
- Strong knowledge of operating systems (Windows, macOS, Linux) and mobile platforms.
- Familiarity with networking, cloud applications, and troubleshooting tools.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and work independently in a remote environment.
- Strong problem-solving and critical-thinking skills.
- High-speed internet connection and reliable home office setup.
- Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira, ServiceNow).
- Knowledge of remote desktop applications and support tools.
- Basic understanding of IT security practices.
- Certifications such as CompTIA A+, Network+, or similar are a plus.
- Flexible remote work environment.
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and training.
- Supportive and collaborative team culture.
Company Details
Technical Support
Posted 28 days ago
Job Viewed
Job Description
We are currently seeking a dedicated Technical Support professional to join PHOTAVIA, a leading company in the media production industry. As a Technical Support specialist, you will play a crucial role in providing technical assistance to our clients and ensuring smooth operations of our products and services. You will have the opportunity to work on exciting projects and contribute to the success of our innovative solutions. This position is vital in maintaining customer satisfaction and optimizing our technical support processes.
As a Technical Support team member at PHOTAVIA, you will be involved in troubleshooting technical issues, resolving customer queries, and offering timely solutions. Your role will be instrumental in enhancing the overall customer experience and building strong relationships with our clients. This is an excellent opportunity for individuals interested in technical support roles within the media production industry, with a focus on providing exceptional customer service and technical expertise.
Responsibilities:- Provide technical assistance and support to customers via phone, email, or chat.
- Troubleshoot and resolve technical issues related to PHOTAVIA products and services.
- Document and track customer issues to ensure timely resolution and customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Assist in testing new product features and updates to ensure quality and functionality.
- Deliver product training and guidance to customers on technical aspects and best practices.
- Contribute to the development of knowledge base articles and support documentation.
- Participate in continuous learning and training to stay updated on technical advancements.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication skills and ability to explain technical information clearly to non-technical users.
- Customer-oriented mindset with a focus on providing high-quality technical support.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and strong problem-solving skills.
- Experience in customer service or technical support roles is a plus.
- Knowledge of media production technologies and software is desirable.
- Proficiency in using help desk software and customer support tools.
Company Details
Technical Support
Posted today
Job Viewed
Job Description
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
Technical Support
Posted today
Job Viewed
Job Description
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
Technical Support
Posted 6 days ago
Job Viewed
Job Description
Are you ready to launch your career in IT? TEKsystems is seeking a motivated and customer-focused individual with 0-2 years of experience to join our team as a Technical Support Specialist. This is a fantastic opportunity to gain hands-on experience, grow your technical skills, and make an impact in a fast-paced environment.
About the Role
As a Technical Support Specialist, you'll be responsible for resolving technical issues, supporting end-users, and contributing to the success of our IT operations. You'll receive training, work with experienced professionals, and be part of a team that values collaboration, innovation, and service excellence.
Responsibilities Include:
+ Troubleshooting hardware, software, and network issues via phone, email, and in-person support
+ Logging and tracking support tickets in Salesforce and escalating as needed
+ Providing timely and effective solutions to internal and external customers
+ Collaborating with team members to improve systems and processes
+ Assisting with product testing and documentation
+ Meeting performance goals across chat, phone, and email support channels
Qualifications:
+ A+ certification or equivalent knowledge preferred
+ Basic understanding of networking concepts
+ Strong communication and problem-solving skills
+ Ability to work independently and as part of a team
+ Customer service mindset with attention to detail
Apply Today If you're ready to take the next step in your IT career, we want to hear from you. Submit your application and start your journey with TEKsystems.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wappingers Falls,NY.
Application Deadline
This position is anticipated to close on Oct 3, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Technical Support Engineer
Posted 14 days ago
Job Viewed
Job Description
Our customers trust Accenture because of our high-quality products. We’re looking for a technical support engineer to join our team: a skilled professional who can identify and troubleshoot the issues customers may encounter. This role will respond to internal and external software and hardware challenges and aid in developing a knowledge base for other engineers and technical staff to draw on in the future. This person will take charge of fixes, debugging, and upgrades, and continue to develop their technical skills to better serve the needs of the company and its customers.
Objectives of this role- Ensure operational excellence
- Meet targets for response time and customer satisfaction
- Continually improve knowledge of industry
- Help create and maintain knowledge database
- Explain technical concepts to stakeholders
- Develop ideas to improve on product offerings
- Excellent programming skills
- Ability to troubleshoot complex problems
- Experience with industry-standard tech
- Strong lateral-thinking skills
- Ability to work independently
- Capacity to identify underlying issues if unclear
Company Details
Remote Technical Support
Posted 22 days ago
Job Viewed
Job Description
We are seeking a dedicated and resourceful Remote Technical Support specialist to join our dynamic team. In this role, you will serve as a vital point of contact for our customers, guiding them through technical issues related to our products and services. As a fully remote position, you will have the flexibility to work from your own space while contributing to a collaborative team environment. Your primary responsibility will be to assist customers via various communication channels including email, chat, and phone, ensuring their technical queries are resolved efficiently and effectively. You will need to demonstrate strong problem-solving skills and a deep understanding of our product suite, enabling you to provide accurate solutions in a timely manner. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others overcome technical challenges. Your ability to communicate technical information in a clear and friendly manner will be key to providing exceptional customer experiences. If you are looking to make an impact from the comfort of your home, join us in delivering outstanding support to our valued clients.
Responsibilities- Assist customers with technical inquiries and issues via email, chat, and phone.
- Diagnose and troubleshoot hardware and software problems.
- Guide users through step-by-step solutions while ensuring they understand the process.
- Document technical issues and solutions in the support ticket system for future reference.
- Collaborate with other technical teams to escalate and resolve more complex issues.
- Provide feedback to product teams on common issues and suggest improvements.
- Stay updated on product features, enhancements, and best practices to provide the best support.
- Proven experience in a technical support role or customer service position.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with support ticket systems and remote support tools.
- Problem-solving skills with a strong attention to detail.
- Patience and empathy in customer interaction, ensuring a positive experience.
Company Details
Technical Support Executive
Posted 28 days ago
Job Viewed
Job Description
We are looking for a motivated and tech-savvy Technical Support Executive to join our customer success team. You will serve as the first point of contact for clients experiencing technical issues, ensuring their problems are resolved efficiently and with excellent service.
This role requires a mix of technical knowledge, problem-solving skills, and customer service expertise to assist users via email, phone, chat, or ticketing systems.
Key Responsibilities:- Respond promptly to customer queries via live chat, phone, or email
- Troubleshoot software, hardware, or network issues with step-by-step guidance
- Escalate complex problems to relevant internal teams when needed
- Document technical issues and customer interactions in the support system (e.g., Zendesk, Freshdesk, Salesforce)
- Assist with onboarding new users and providing product training if required
- Maintain high customer satisfaction by delivering timely and accurate support
- Provide feedback to development/product teams about recurring issues or feature requests.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 1–3 years of experience in a technical support or helpdesk role
- Strong problem-solving and communication skills
- Knowledge of Windows/macOS, networking basics, and common troubleshooting tools
- Familiarity with CRM or helpdesk software (e.g., Zendesk, Jira, HubSpot)
- Ability to explain technical concepts in a simple and user-friendly way
- Patience, empathy, and a customer-first mindset.
- Flexible Shifts & Rotational Schedule
- Competitive Pay + Overtime/Shift Allowances
- Paid Training & Certification Support
- Wellness Programs & Mental Health Days
- Paid Time Off, Sick Leave, and Holidays
- Career Growth & Internal Mobility Opportunities.