Digital Voice of Customer Analyst
Posted 2 days ago
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Job Number Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type Management JOB SUMMARYThe Digital Voice of Customer (VOC) Analyst specializes in the areas of customer experience research utilizing session replay and reporting technology to identify and oversee the resolution of customer issues. The Digital VOC Analyst will proactively identify patterns and customer pain points as well as provide insights to develop customer experience improvements for the Digital organization.This position will also be a point of escalation for investigating customer pain points on and the mobile app. In addition, this role will contribute to the development of training and Knowledge Management related articles for the Customer Engagement Centers (CEC) and the Digital organization. Candidates should be adept at creating compelling presentations to communicate key findings and recommendations, and influence cross-functional stakeholders and senior management. The Digital VOC Analyst reports to the Director, VOC & Design Standards as part of the Digital Product Compliance team.A Digital Voice of Customer Analyst has the following responsibilities:Exhibits expertise about the domain being represented (/mobile app)Reviews customer feedback on an ongoing basisAnalyzes sessions to help clarify issues reported and steps to reproduce, including reviewing request/response xmls for specific data passed from the client and errors found in the responseCreates reports on a defined set of user actions in Digital Customer Experience Platform to help determine prevalence and impact of reported issues (customers affected, revenue lost, etc)Proactively analyzes alerts and other tools in Digital Customer Platform to discover issues and friction points in the digital experience not necessarily reported by customersBuilds and analyzes customer journey mapping reports to find issues within the context of the customers journey across channels (web, app, etc.)Shares customer feedback with the Digital organization in effort to improve overall digital customer experienceRegularly present VOC team results at team and department meetingsOpens issues in Service Now or JIRA to send issues to backend teams for analysis and resolutionProvides direction for coaching CEC associates regarding customer response etiquetteLiaison between CEC and Digital organizationLiaison with Glassbox Customer Success and Business Insights teams on Marriotts behalf and with company benefit in mindPossesses awareness of business practices to represent CEC within customer advocacy discussionsCANDIDATE PROFILEEducation and Experience4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management OR high school diploma or GED and 4 years experience digital marketing, SEO content management, or similar work functionMinimum of 2 years Internet experience focusing on digital customer experiencesStrong understanding of issues that affect the customer experience onlineCORE WORK ACTIVITIES & EXPECTED CONTRIBUTIONSDemonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledgeAnalyzes errors captured by diagnostic tools, (e.g., Glassbox, to uncover root cause)Use digital diagnostic tools to discover new, unreported issues and pain pointsOpens issues in JIRA to escalate anomalies for immediate analysis and resolution of root cause. Acts as an advocate of the customer.Tracks Service Now/JIRA issues to respond to requests for additional details and verification of issues/fixesTracks complaints both pre and post resolution of issuesDevelops and maintains reporting on top issuesManages escalationsManages escalated customer feedback/responds to customers when appropriateLiaison between CEC and Digital/ITProvides customer feedback to Digital management for reviewActs as a product SMEDigital Voice of Customer Platform (currently Glassbox)Develops best practicesAssists with training (digital and CEC)Manages escalationsAssists more senior associates in achieving business results by:Identifying opportunities to enhance the effectiveness of business processesDeveloping and providing training and technical guidance to less senior staff, and serving as a point-of-contact for problem resolutionTools and VendorsMaintains strong working knowledge of all Marriott internal platforms and systems, including MARSHA, CRIS, Peoplesoft, OSCAR, Empower, Service Now, Jira, Confluence, etc.Assists in training on tactical processes and best practices to fellow analysts and Digital team related to use of Digital Customer Experience PlatformProvides training and support on internal Marriott Customer Experience Center systems and toolsAdditional ResponsibilitiesAttends and participates in all relevant meetingsMaintains positive working relations with internal partner teams, vendorsManages time effectively and conducts activities in an organized mannerPerforms other reasonable duties as assigned by managerMANAGEMENT COMPETENCIESLeadershipAdaptability - Maintains performance level under pressure or when experiencing changes or challenges in the munication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Managing ExecutionBuilding and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.Building RelationshipsCoworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational CapabilityTalent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional ExpertiseApplied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.Basic Competencies - Fundamental competencies required for accomplishing basic work activities.Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.Reading Comprehension Understands written sentences and paragraphs in work related documents.Writing - Communicates effectively in writing as appropriate for the needs of the audience.This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Part-Time Focus Group Panelist (Up To $750/Week)
Posted 5 days ago
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Data Entry Clerk - Remote Work From Home Focus Group Panelist - Full Time / Part Time
Description:Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.
With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home.
We need participants on the following topics:
- Child Related (individuals with children 18 yrs or younger)
- Cell Phones (Apple, Android, or Windows.Prepaid or Contract)
- Entertainment (TV shows, movies, and video games)
- Food (If you buy fast food, casual dining, or upscale dining)
- Sports (Casual viewers and die-hard fans)
- Electronics (Tell us which devices you prefer and why)
- Pets (Animal lovers needed! Dogs, cats, and other pets)
- Automobiles (Do you own, make payments, or lease your vehicle?)
- Show up at least 10 minutes prior to discussion start time.
- Participate by completing written and oral instructions.
- Complete written survey provided for each panel.
- MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
- Must have either a smart phone with working camera or webcam on desktop/laptop.
- Must have access to a reliable internet connection
- Desire to fully participate in one or several of the above topics
- Ability to read, understand, and follow oral and written instructions.
- Data Entry Clerk experience is not necessary but helpful
- Flexibility to take part in discussions online or in-person.
- No commute needed if you choose to work from home.
- No minimum hours. You can do this part-time or full-time
- Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
- You get to review and use new products or services before they are launched to the public.
- High school diploma or its equivalent
- $75-$50 (per 1 hour session)
- 300- 750 (multi-session studies)
This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed.
If you are a data entry clerk, admin assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call centre employee or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.
Director of Social Marketing
Posted today
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Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Our Marketing team is looking for a strategic and results-driven Director of Social Marketing to lead Coinbase's online presence across multiple social platforms. We are looking for someone who will be responsible for crafting and executing strategies that engage Coinbase’s global audience, amplify our brand voice, and foster meaningful conversations about crypto and Web3. This person will lead the Social team to drive impactful campaigns, build community, and shape the narrative in one of the most exciting industries today.
What you’ll be doing:
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Own the development and execution of Coinbase’s social marketing strategy, setting clear KPIs for success, managing external vendors and internal stakeholders that best engages with two core audiences - the crypto curious and the crypto forwards
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Lead audience mapping, targeting, and paid media plans to execute on social strategy and key campaigns
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Accelerate growth in our social followings and engagement rates across all channels
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Establish rigor and best practices for how we work cross functionally with Product, Comms, Policy, and Brand to clearly articulate our point of difference
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Drive reporting and learnings through clear data-driven measurements
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Ensure the social media strategy is operationalized, including calendar ownership, budget management, reporting, and cross-functional partnerships
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Strategically coordinate with Exec Leadership Team in moments of crisis or emergency, and thoughtfully advise on urgent communications
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Manage a team of social strategists and content managers to flawlessly execute the strategy you’ve built
What we look for in you:
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12+ years of experience driving social marketing in fast-paced, highly innovative, dynamic environments, with a combination of in-house and agency experience strongly preferred
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5+ years of experience leading social marketing teams
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Clear track record of articulating strategy and gathering buy-in from stakeholders, as well as driving repeatable formats that engage
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Deep understanding of brand and social metrics, and an ability to connect them back to business objectives
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Strong analytical skills and the ability to leverage data to construct compelling narratives to influence leaders
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Ability to chart a course for team members and guide them from strategy thru execution and measurement
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Can successfully build trusting relationships with executive stakeholders, and is looked to as a trusted advisor when urgency and fast action are paramount
Nice to haves:
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Experience in Tech or Finance
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Experience in Brand Marketing/Advertising or Comms
Job #: P70948
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$253,895—$298,700 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations(at)coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com
Social Media Lead
Posted today
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What you can expect
As the Social Media Lead at Zoom, you will be responsible for developing and executing the company's organic and boosted brand social media marketing strategies. Additionally, you will be driving brand awareness through targeted campaigns and activations. This position will report to the Head of Brand & Activation.
About the Team
We are a high-impact, cross-functional team focused on building programs that connect brand and media performance to business growth. We unify brand marketing, partnerships, flagship events, social media, and paid media into one cohesive strategy-designed to drive awareness, adoption, retention and pipeline growth across the Zoom portfolio. Our work spans the full funnel of the customer lifecycle, and we stay relentlessly focused on outcomes and business impact.
Responsibilities
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Developing and implement owned and earned B2B and B2C social media strategy in support of Zoom's brand, products, partners, and campaigns.
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Planning and delivering social media campaigns and assets, including writing creative briefs and managing the review process for agency and in-house creative partners, and/or creating assets directly when needed.
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Collaborating with cross-functional teams including brand marketing, paid media, product marketing, creative, partner marketing, PR, and our C-Suite executives to develop and execute social content that drives engagement and awareness.
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Managing organic social media posting and maintain content calendars across including LinkedIn, Instagram, TikTok, Threads, Facebook, X, and Reddit.
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Overseeing paid boosted content strategy and influencer campaigns.
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Staying on top of trends, best practices, and innovations in the social media marketing space and apply learnings to help our brand deliver cutting edge social media strategies.
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Analyzing performance metrics via social management platform tools to optimize content for maximum impact.
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Building out weekly, monthly, and quarterly performance reports and ad-hoc social listening reports to share with senior leadership and cross-functional partners.
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Mentoring and coaching other social team members as needed.
What we're looking for
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Have a Bachelor's in Marketing, Communications, or other related field
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8+ years of experience in social media, ideally with a major brand.
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Have experience managing agency relationships and negotiating contracts
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Possess a good understanding of influencer marketing and how best to partner with content creators
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Have analytical, data-driven skills and experience with social media analytics tools
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Possess the ability to work in a dynamic environment and manage multiple projects simultaneously
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Have a passion for social media and keeping up with the latest trends and best practices
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Have excellent written and verbal communication skills
Salary Range or On Target Earnings:
Minimum:
$97,600.00
Maximum:
$225,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
09/17/25
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment?
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote
Senior Marketing Automation Specialist (Remote)
Posted today
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We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values inclusion, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .
The Senior Marketing Automation Specialist position at Cengage offers an outstanding opportunity to drive world-class marketing automation strategies! You will collaborate with ambitious teams in marketing, product, and technology to ensure flawless execution and optimization of automated marketing journeys within Salesforce Marketing Cloud (SFMC). Your role will be pivotal in successfully implementing campaigns that align with our business goals and improve customer engagement.
What you'll do here:
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MARKETING AUTOMATION | Strong understanding of Salesforce Marketing Cloud and its key features, including Email Studio, Journey Builder, Automation Studio, Salesforce Connector, Distributed Marketing, Mobile Studio and Audience Builder.
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EMAIL MARKETING | Proficient in email marketing standard methodologies, with a track record of managing multi-audience email campaigns globally, and substantial experience using Salesforce Marketing Cloud (SFMC).
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TECHNICAL PRODUCT SOLVING | Ability to troubleshoot system issues, implement solutions, and manage integrations of the data flow between Salesforce and Marketing Cloud.
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DETAIL ORIENTED | An eye for detail when it comes to building journeys, ensuring data accuracy, system configurations, and marketing automation are flawless.
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PROJECT MANAGEMENT & COMMUNICATION | Ability to collaborate with various collaborators, communicate technical concepts to non-technical collaborators, and the ability to manage multiple projects simultaneously.
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Explore, research, and propose new approaches to marketing automation to drive adoption.
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ANALYSIS | Monitors and analyzes marketing campaign performance, offering actionable insights for optimization.
Skills you will need here:
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3+ years of Marketing Cloud administration experience with complex journeys that include multiple decision splits based on data updates in SF, AMPScript, and multiple data sources.
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3+ years of Email Campaign Management and Delivery leadership experience with production and segmentation strategy.
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2+ years of experience in digital marketing tracking tools like Google Analytics.
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Salesforce Associate certification or higher is required.
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Marketing Cloud Administration or higher is required.
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Basic to moderate knowledge of AMPScript, SQL, and HTML.
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Understanding of CAN-SPAM, GDPR, and other data privacy regulations.
Infosec, a Cengage Group company, believes knowledge is power when fighting cybercrime. We help IT and security professionals advance their careers with skills development and certifications while empowering all employees with security awareness and privacy training to stay cyber safe at work and home. It's our mission to equip all organizations and individuals with the know-how and confidence to outsmart cybercrime. We've been named to Madison's Top Workplaces and Chicago's Best Places to Work, and pride ourselves on our employee culture.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our Total Rewards Philosophy .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$67,000.00 - $87,100.00 USD
Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.
Data Scientist, Marketing
Posted 1 day ago
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Job Description
Location:
Remote, United States
Employment Type:
FullTime
Location Type:
Remote
Department
Business Technology
Compensation:
$160.1K – $188.1K • Offers Equity
At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here ( .
Overview
We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
About the Role:
As a Marketing Data Scientist at Confluent, you will be a key player in analyzing lead funnel efficiency, marketing measurement and pipeline management. In this role, you will collaborate with Marketing, Growth, Sales & Finance stakeholders. Your focus will include data exploration, conducting in-depth analyses, and generating actionable insights to optimize and sustain healthy marketing funnel.
What You Will Do:
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Identify high-impact opportunities through data exploration, and generate strategic insights by collaborating with cross-functional teams, contributing to improvement amongst top of the funnel conversion metrics.
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Define marketing metrics to measure success, develop scalable reporting to monitor the health of our pipeline, and analyze drivers for company KPIs
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Share actionable insights and recommendations with leadership at various levels, playing a pivotal role in determining marketing campaign and pipeline strategy
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Design and execute A/B tests to measure the impact of product features and launches, providing insights that guide iterative improvements.
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Provide deep understanding of customer journey phases, from awareness to conversion with expertise in analyzing metrics like ROI, CLTV etc. to identify opportunities for growth and optimization
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Collaborate with other data scientists across our organization to share best practices, learn new analytical techniques, and champion an organizational culture where data is central to decision making
What You Will Bring:
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3+ years of experience in Data Science supporting a marketing function, preferably at a B2B SaaS company
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Strong proficiency in data manipulation, especially using SQL (3+ years of experience) and a scripting language (Python/R)
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Proficiency in data visualization and building dashboards with tools such as Tableau
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Excellent communication skills, and ability to collaborate effectively with technical and non-technical stakeholders
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Experience with marketing attribution models across a variety of channels (SEO, Paid Search, Social, etc.) and A/B testing frameworks
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Exceptional problem solving skills and detail-oriented mindset
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Bachelor or advanced degree in a quantitative discipline: computer science, engineering, statistics, economics, etc.
What Gives You an Edge:
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Familiarity with lead funnel, marketing attribution models, and marketing measurement using causal inference and other advanced analytical methods.
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Understanding of the B2B Marketing Stack, Salesforce objects
Ready to build what's next? Let’s get in motion.
Come As You Are
Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.
We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Specialist, B2B and Channel Marketing
Posted 1 day ago
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Overview
Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.
Position Summary
Reporting to the Senior Manager, B2B and Channel Marketing, you will be a key player in a team which focuses on the entire value proposition we have for our B2B audience. As Specialist, B2B and Channel Marketing, you will be an SME for the B2B audience, working closely with progression and membership marketing teams to drive engagement and progression with Candidates and members at a B2B level while driving progression of the B2B contacts overall.
Working closely with the sales team, you will also support the Senior Manager in implementing omnichannel marketing campaigns and produce marketing collateral and assets for B2B stakeholders.
Responsibilities
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Works with and assists in the creation, delivery and execution of multiple, often concurrent, integrated strategic marketing campaigns, activities and projects designed to drive certification training
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Responsible for tracking overall effectiveness of campaigns/projects, recommending appropriate adjustments (media mix and consumer targeting strategies) to improve results based on experience, data, and analytics. Uses A/B testing when appropriate
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Acts as SME within the organization for B2B segments
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Contributes to projects and campaigns and to creative and analytical brainstorming
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Ability to manage multiple projects from start to finish, meeting deadlines
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Experience in copywriting and producing content
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Collaborates with counterparts in wider marketing team to ensure best practices, sharing of insights and delivery of a positive experience for our audiences
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Stays informed on developments in the marketing discipline and within our sphere of influence: new techniques, ideas, channels, strategies, etc
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Ability to understand and translate ISC2's offerings into value-add propositions
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Participate and assist in the development and execution of GTM plans and strategies for new, current and updated offerings
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Assist in measuring effectiveness of marketing programs on an ongoing basis via input and reporting; Develop actionable, data-driven insights to inform team to enhance and create effective marketing strategies
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Conduct market, audience and competitive research to identify new industry opportunities
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Work collaboratively with the team to meet ongoing business objectives
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Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment
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Miscellaneous duties as assigned
Behavioral Competencies
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Must exhibit strong interpersonal skills and professionaldemeanorto maintain business relationships with internal and external staff, members, partners, clients, and teams
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Exceptional communication (verbal and written) and presentation skills. Can confidently articulate information professionally to individuals at all levels and with internal and external partners
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Effective organization, time and project management; ability to multi-task, work under pressure and meet multiple deadlines; all with limited supervision
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Highly motivated individual with a can-do experience; resourceful and proactive attitude that translates into recurring lists of deliverables without reminders
Qualifications
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Social media expertise using various platforms to include creating, influencing and increasing followings (LinkedIn, Twitter, FB, Instagram, AdWords, etc.)
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Experience in marketing writing(submit sample)
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Canva, Photoshop andIndesignexperience preferred
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Excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), internet and web applications/navigation.
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Salesforce CRM and Marketing Cloud knowledge a plus
Education and Work Experience
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Bachelor's Degree in Marketing, Advertising, Communications, or related field preferred
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3+ years' experience planning, managing and executing marketing campaigns, preferably professional development products
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Marketing experience in one or more of the following: information security, information technology, training and certification programs/organizations or association membership is preferred
Physical and Mental Demands
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Up to 10% travel mayrequired
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Work normal business hours and extended hours when necessary
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Remain in a stationary position, often standing or sitting for prolonged periods
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Regular use of office equipment such as a computer/laptop and monitor computer screens.
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May occasionally, approximately 10% of the time, transport and/or lift up to 30 lbs. of equipment or packages, which may also involve squatting, bending, or kneeling
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Job Locations US-Remote
Posted Date 1 month ago (8/14/2025 4:43 PM)
Job ID
# of Openings 1
Category Communications/Marketing
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CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug, convenience store, and home improvement channels among others, and our solutions bolster our clients' capabilities for developing best practices, insight analysis, and customer targeting that always hit the mark.
We do this by excelling in four key areas headquarter selling, retail merchandising, store level marketing, and streamlining trade practices. In business for more than 100 years, CROSSMARK employs more than 40,000 associates worldwide in offices in the U.S., Canada, Mexico, Australia and New Zealand. Headquartered in Plano, Texas, CROSSMARK is a privately owned corporation.
Equal Opportunity Employer
Job DescriptionCROSSMARK is in search of Event Specialists in your area! As an Event Specialist, your responsibilities would include: practicing suggestive selling to drive sales for a particular product, excellent customer service, and in-store cooking demonstrations.
CROSSMARK offers weekly pay, a 401K plan, and health benefits including optional coverage for vision and dental plans.
QualificationsFriendly, respectful, willing and able to take direction
Must be able to stand for up to six (6) hours
Reliable internet access
Ability to work independently
Be responsible and dependable
Have your own reliable form of transportation
High school diploma/GED
Additional InformationPermanent Part time (Looking for supplemental income? This is it!)
Primarily weekends (Shifts are approximately six hours in length and typically Thursday-Sunday.)
Company-provided training (Ideal for entry-level or those looking to obtain new skills.)
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Specialist I, K-12 Product Marketing
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Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Specialist 1, Product Marketing - NBS supports the execution of marketing initiatives that drive customer engagement, brand awareness, and advocacy across product segments. This entry-level role contributes to event planning, campaign coordination, and community engagement efforts. The ideal candidate is a collaborative team player eager to learn and grow within a dynamic marketing environment.
Assist in the development and execution of marketing campaigns and events to promote brand visibility and customer engagement.
Collaborate with cross-functional teams including Sales, Product, and Customer Success to support marketing initiatives.
Coordinate logistics for marketing events and community activities, ensuring smooth execution and timely delivery.
Support the creation of marketing materials, campaign briefs, and content in alignment with brand standards.
Help gather and analyze performance data from campaigns and events to inform future strategies.
Maintain marketing tools and platforms (e.g., Salesforce, Pardot), ensuring accurate data entry and reporting.
Stay informed on marketing trends and best practices to contribute fresh ideas and insights.
Participate in team meetings and contribute to brainstorming sessions and project planning.
**Pay Range for this role is - $50,000 - $55,000
EDUCATION:
Bachelor's degree in Marketing, Communications, Business, or a related field (Master's preferred).
EXPERIENCE:
0-2 years of experience in marketing, internships or relevant coursework preferred.
- 0-2 years of experience with educational software or other education environments preferred.
Familiarity with digital marketing tools and platforms (Salesforce, Pardot, Google Analytics, etc.) is a plus.
COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
Strong written and verbal communication skills.
Detail-oriented with strong organizational and time management abilities.
Ability to work collaboratively in a team environment.
Eagerness to learn and take initiative.
Basic understanding of marketing principles and customer engagement strategies.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.
EEO Info ( | EEO Letter ( | EPPA Info ( | FMLA Info (