2,279 Communication jobs in the United States

**Primary City/State:**
Mesa, Arizona
**Department Name:**
Call Ctr-CAS-Corp
**Work Shift:**
Day
**Job Category:**
Marketing and Communications
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
_Our Communication team is a small team who work various shifts that run a 24/7operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful._
**Work Location** : **Banner Health Corp Mesa (525 W Brown Rd)**
**Training Location: Banner Health Corp Mesa (525 W Brown Rd)**
Shift Details:
**Fulltime | 40 Hours/Week**
**Shift times available: Hours:** 9:30a-6p , rotating working every other weekend
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities.
CORE FUNCTIONS
1. Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization's central call center using computer based emergency procedures and group pages. Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
2. Understands and appropriately utilizes all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures including evacuation/relocation procedures of department staff and functions. Must understand and be able to assist in setting up emergency communications at each facility in the event of communication failure. Must be able to page codes, notify emergency personnel, process calls and associated functions via phone and hand held microphones using downtime procedures including hard copy code procedures, directories, personnel lists and on call schedules.
3. Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines.
4. Uses the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community at large. Locates database information quickly and process calls accurately utilizing computer based directories, web based and database on-call schedules, physician/staff rosters, patient databases, organization's intranet, and other available resources.
5. Functions as an answering service for numerous on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians. Contacts designated on-call personnel and relays accurate, time critical information prior to connecting them to the caller in a prompt manner as set forth by each on-call group/physician. Follows detailed instructions established by each group/physician and shows initiative and problem solving skills when having difficulty reaching active on-call staff. Maintains accurate on-call documentation on appropriate log sheet as set forth by each group/physician.
6. Proactively and continuously identifies opportunities to improve processes and enhance database information. Presents findings and recommendations to management.
7. Works closely with all departments, staff and customers at several facilities to ensure efficient operations. Customers include patients, employees, volunteers, departments, physicians, organizational entities, external vendors and the community at large.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Reading, writing and math skills.
Must possess good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly with incoming callers. Must possess basis computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must be able to learn and apply department procedures to react quickly to emergency situations, as well as process calls within defined standards. Must possess the ability to work cohesively in a team environment.
PREFERRED QUALIFICATIONS
Previous telephone/customer service experience highly desirable.
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans ( organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy ( Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**Primary City/State:**
Mesa, Arizona
**Department Name:**
Call Ctr-CAS-Corp
**Work Shift:**
Evening
**Job Category:**
Marketing and Communications
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
_Our Communication team is a small team who work various shifts that run a 24/7operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful._
**Work Location** : **Banner Health Corp Mesa (525 W Brown Rd)**
**Training Location: Banner Health Corp Mesa (525 W Brown Rd)**
Shift Details:
**Fulltime | 40 Hours/Week**
**Shift times available: Hours:** 2:30p-11p, rotating working every other weekend
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities.
CORE FUNCTIONS
1. Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization's central call center using computer based emergency procedures and group pages. Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
2. Understands and appropriately utilizes all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures including evacuation/relocation procedures of department staff and functions. Must understand and be able to assist in setting up emergency communications at each facility in the event of communication failure. Must be able to page codes, notify emergency personnel, process calls and associated functions via phone and hand held microphones using downtime procedures including hard copy code procedures, directories, personnel lists and on call schedules.
3. Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines.
4. Uses the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community at large. Locates database information quickly and process calls accurately utilizing computer based directories, web based and database on-call schedules, physician/staff rosters, patient databases, organization's intranet, and other available resources.
5. Functions as an answering service for numerous on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians. Contacts designated on-call personnel and relays accurate, time critical information prior to connecting them to the caller in a prompt manner as set forth by each on-call group/physician. Follows detailed instructions established by each group/physician and shows initiative and problem solving skills when having difficulty reaching active on-call staff. Maintains accurate on-call documentation on appropriate log sheet as set forth by each group/physician.
6. Proactively and continuously identifies opportunities to improve processes and enhance database information. Presents findings and recommendations to management.
7. Works closely with all departments, staff and customers at several facilities to ensure efficient operations. Customers include patients, employees, volunteers, departments, physicians, organizational entities, external vendors and the community at large.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Reading, writing and math skills.
Must possess good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly with incoming callers. Must possess basis computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must be able to learn and apply department procedures to react quickly to emergency situations, as well as process calls within defined standards. Must possess the ability to work cohesively in a team environment.
PREFERRED QUALIFICATIONS
Previous telephone/customer service experience highly desirable.
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans ( organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy ( Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**Primary City/State:**
Phoenix, Arizona
**Department Name:**
Call Ctr-CAS-Corp
**Work Shift:**
Evening
**Job Category:**
Marketing and Communications
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
_Our Communication team is a small team who work various shifts that run a 24/7operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful._
**Work Location** : **Banner Health Corp Phoenix (1441 N 12th St)**
**Training Location: Banner Health Corp Mesa (525 W Brown Rd)**
Shift Details:
**Fulltime | 40 Hours/Week**
**Shift times available: Hours:** 2:30p-11p , rotating working every other weekend
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities.
CORE FUNCTIONS
1. Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization's central call center using computer based emergency procedures and group pages. Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
2. Understands and appropriately utilizes all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures including evacuation/relocation procedures of department staff and functions. Must understand and be able to assist in setting up emergency communications at each facility in the event of communication failure. Must be able to page codes, notify emergency personnel, process calls and associated functions via phone and hand held microphones using downtime procedures including hard copy code procedures, directories, personnel lists and on call schedules.
3. Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines.
4. Uses the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community at large. Locates database information quickly and process calls accurately utilizing computer based directories, web based and database on-call schedules, physician/staff rosters, patient databases, organization's intranet, and other available resources.
5. Functions as an answering service for numerous on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians. Contacts designated on-call personnel and relays accurate, time critical information prior to connecting them to the caller in a prompt manner as set forth by each on-call group/physician. Follows detailed instructions established by each group/physician and shows initiative and problem solving skills when having difficulty reaching active on-call staff. Maintains accurate on-call documentation on appropriate log sheet as set forth by each group/physician.
6. Proactively and continuously identifies opportunities to improve processes and enhance database information. Presents findings and recommendations to management.
7. Works closely with all departments, staff and customers at several facilities to ensure efficient operations. Customers include patients, employees, volunteers, departments, physicians, organizational entities, external vendors and the community at large.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Reading, writing and math skills.
Must possess good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly with incoming callers. Must possess basis computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must be able to learn and apply department procedures to react quickly to emergency situations, as well as process calls within defined standards. Must possess the ability to work cohesively in a team environment.
PREFERRED QUALIFICATIONS
Previous telephone/customer service experience highly desirable.
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans ( organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy ( Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**Primary City/State:**
Mesa, Arizona
**Department Name:**
Call Ctr-CAS-Corp
**Work Shift:**
Evening
**Job Category:**
Marketing and Communications
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
_Our Communication team is a small team who work various shifts that run a 24/7operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful._
**Work Location** : **Banner Health Corp Mesa (525 W Brown Rd)**
**Training Location: Banner Health Corp Mesa (525 W Brown Rd)**
Shift Details:
**Fulltime | 40 Hours/Week**
**Shift times available: Hours:** 2:30p-11p, rotating working every other weekend
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities.
CORE FUNCTIONS
1. Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization's central call center using computer based emergency procedures and group pages. Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
2. Understands and appropriately utilizes all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures including evacuation/relocation procedures of department staff and functions. Must understand and be able to assist in setting up emergency communications at each facility in the event of communication failure. Must be able to page codes, notify emergency personnel, process calls and associated functions via phone and hand held microphones using downtime procedures including hard copy code procedures, directories, personnel lists and on call schedules.
3. Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines.
4. Uses the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community at large. Locates database information quickly and process calls accurately utilizing computer based directories, web based and database on-call schedules, physician/staff rosters, patient databases, organization's intranet, and other available resources.
5. Functions as an answering service for numerous on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians. Contacts designated on-call personnel and relays accurate, time critical information prior to connecting them to the caller in a prompt manner as set forth by each on-call group/physician. Follows detailed instructions established by each group/physician and shows initiative and problem solving skills when having difficulty reaching active on-call staff. Maintains accurate on-call documentation on appropriate log sheet as set forth by each group/physician.
6. Proactively and continuously identifies opportunities to improve processes and enhance database information. Presents findings and recommendations to management.
7. Works closely with all departments, staff and customers at several facilities to ensure efficient operations. Customers include patients, employees, volunteers, departments, physicians, organizational entities, external vendors and the community at large.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Reading, writing and math skills.
Must possess good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly with incoming callers. Must possess basis computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must be able to learn and apply department procedures to react quickly to emergency situations, as well as process calls within defined standards. Must possess the ability to work cohesively in a team environment.
PREFERRED QUALIFICATIONS
Previous telephone/customer service experience highly desirable.
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans ( organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy ( Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

Communication Operator
**Requisition Number:** 10015
**Location:** CHA Everett Hospital
**Work Days:** Monday - Friday 3:30pm - 12:00a Midnight
**Category:** Clerical and Administrative Support
**Department:** IT Communications
**Job Type:** Full time
**Work Shift:** Evening/Night
**Hours/Week:** 40
**Union Name:** SEIU 1199
This position works **on site** at the Everett Hospital.
The IT Communications Department provides operation support for all telecommunications systems for all Cambridge Health Alliance sites. Summary: Under the general supervision of the Communications Center Supervisor, the Communications Operator performs routine, emergency and special communications procedures using PC based telephone and data programs to support all CHA hospitals, health centers & administrative offices. Operators handle telephone inquiries from patients, community at large and CHA clinicians and staff and provide accurate information and/or telephone transfer services to the appropriate person or department.
The Communications Operator accesses on-line directories, on-call schedules, policies and procedures; assists in locating physicians and staff within a fast paced centralized Communications Center. Essential job functions include greeting customers over the telephone with a professional and helpful attitude, accurately handling time sensitive communications requests, efficiently using resources, demonstrating a high level of teamwork, paying attention to detail, and processing multiple tasks between different functions.
**Qualifications:**
+ High School diploma or equivalent.
+ Able to read and write English and follow instructions.
+ Minimum of 1 year experience operating computerized telephone operator switchboard equipment and personal computer with 6 months having been in direct customer service interaction (via telephone) in a fast-paced, high pressure service environment; familiar with beeper paging units.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
_Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._
_Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._
_At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._

**Overview**
**Design. Disrupt. Repeat.**
Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We're passionate about creating solutions that are impactful, practical, and scalable while meeting our clients' ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.
**Contributions**
**Key Responsibilities:**
+ Assist with client's evolving brand by:
+ Developing and communicating an experience-based brand presence that inspires and incites action.
+ Executing the brand across all channels of communications to include business materials, presentations, reports, sponsorships, websites, social media, office environments, events, merchandise, advertising, literature, and electronic communications.
+ Assist with the management of brand elements (color, logo, iconography, voice, tagline, etc.) and assets (images, graphic files, artwork for packaging, etc.).
+ Driving consistency across all touch points - "living the brand" internally by driving brand engagement and governing compliance (brand guidelines).
+ Work associated to help create development and implementation of comprehensive Communications plan to align with client goals and objectives. This consists of:
+ Conceiving, writing/creating and delivering compelling content specific to target audiences that reinforces value propositions and brand positioning (e.g., graphic design and "storyfication").
+ Capturing, creating, and distributing content via the most effective channels (e.g., social media, email, print, events, blogs) - the right media mix.
+ Ensuring an integrated approach across all touch points to create a consistent client experience.
+ Collaborate on intranet content updates and other digital tools ensuring proper maintenance and development.
+ Provide reporting as requested.
+ Conduct competitive research and benchmarking of client initiatives. Remain informed of industry trends and communicate relevant updates and recommendations to client.
+ Drives event management opportunities for client.
+ Lead communication needs such as newsletter creation, short marketing videos, communication for special projects, initiatives, and press releases.
+ Communicates and collaborates with client to drive effectiveness of initiatives.
+ Partners with client on special projects to drive value-added service and initiatives.
+ Provides communications guidance to executive level leadership.
**Qualifications**
**Qualifications:**
+ Bachelor's Degree
+ 5+ years professional work experience in Public Affairs, Public Relations, Communications, or Marketing.
+ 5+ years professional work experience leading teams of various sizes.
+ 2+ years professional work experience managing various social media pages.
+ 2+ years professional experience providing subject matter expertise in communications to executive level leadership.
+ Strong interpersonal, written and communication skills.
+ Highly focused planning and project management skills.
+ Strong winning mindset, resourceful in overcoming obstacles, and a driven individual.
+ Current with digital tools and technology (e.g., DSLR camera, Google analytics, graphics experience, Social Media) with high learning agility.
+ Excellent team building and collaboration skills with cross-functional teams.
+ Strong presentation and problem solving skills.
**Preferred:**
+ Previous federal government experience
+ Previous experience working with cloud service providers such as AWS, Azure, or GCP
+ Action-oriented
+ Project Management
+ Attention to detail
+ Creative
+ Nimble
+ Interpersonal savvy
**About** **steampunk**
**Identity Statement**
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a **Change Agent** in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our **Human-Centered delivery methodology** , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an **employee owned company** , we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit .
_We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program._
Refer a Friend ( help finding the right job?**
We can recommend jobs specifically for you!
**Job Location** _US-VA-McLean_
**Posted Date** _4 days ago_ _(10/10/2025 3:32 PM)_
**_Job ID_** _6919_
**_Clearance Requirement_** _Public Trust_

**Overview**
**Design. Disrupt. Repeat.**
Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We're passionate about creating solutions that are impactful, practical, and scalable while meeting our clients' ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good product, human-centered design makes for an excellent one.
**Contributions**
**Key Responsibilities:**
+ Assist with client's evolving brand by:
+ Developing and communicating an experience-based brand presence that inspires and incites action.
+ Executing the brand across all channels of communications to include business materials, presentations, reports, sponsorships, websites, social media, office environments, events, merchandise, advertising, literature, and electronic communications.
+ Assist with the management of brand elements (color, logo, iconography, voice, tagline, etc.) and assets (images, graphic files, artwork for packaging, etc.).
+ Driving consistency across all touch points - "living the brand" internally by driving brand engagement and governing compliance (brand guidelines).
+ Work associated to help create development and implementation of comprehensive Communications plan to align with client goals and objectives. This consists of:
+ Conceiving, writing/creating and delivering compelling content specific to target audiences that reinforces value propositions and brand positioning (e.g., graphic design and "storyfication").
+ Capturing, creating, and distributing content via the most effective channels (e.g., social media, email, print, events, blogs) - the right media mix.
+ Ensuring an integrated approach across all touch points to create a consistent client experience.
+ Collaborate on intranet content updates and other digital tools ensuring proper maintenance and development.
+ Provide reporting as requested.
+ Conduct competitive research and benchmarking of client initiatives. Remain informed of industry trends and communicate relevant updates and recommendations to client.
+ Drives event management opportunities for client.
+ Lead communication needs such as newsletter creation, communication for special projects, initiatives, and press releases.
+ Communicates and collaborates with client to drive effectiveness of initiatives.
+ Partners with client on special projects to drive value-added service and initiatives.
+ Provides communications guidance to executive level leadership.
**Qualifications**
**Qualifications:**
+ Bachelor's Degree
+ 5+ years professional work experience in Public Affairs, Public Relations, Communications, or Marketing.
+ 5+ years professional work experience leading teams of various sizes.
+ 2+ years professional work experience managing various social media pages.
+ 2+ years professional experience providing subject matter expertise in communications to executive level leadership.
+ Strong interpersonal, written and communication skills.
+ Highly focused planning and project management skills.
+ Strong winning mindset, resourceful in overcoming obstacles, and a driven individual.
+ Current with digital tools and technology (e.g., DSLR camera, Google analytics, graphics experience, Social Media) with high learning agility.
+ Excellent team building and collaboration skills with cross-functional teams.
+ Strong presentation and problem solving skills.
**Preferred:**
+ Previous federal government experience
+ Action-oriented
+ Project Management
+ Attention to detail
+ Creative
+ Nimble
+ Interpersonal savvy
**About** **steampunk**
**Identity Statement**
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a **Change Agent** in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our **Human-Centered delivery methodology** , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an **employee owned company** , we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit .
_We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program._
Refer a Friend ( help finding the right job?**
We can recommend jobs specifically for you!
**Job Location** _US-VA-McLean_
**Posted Date** _2 months ago_ _(8/29/ :01 PM)_
**_Job ID_** _6677_
**_Clearance Requirement_** _Public Trust_

**Primary City/State:**
Casper, Wyoming
**Department Name:**
Call Ctr-CAS-Corp
**Work Shift:**
Night
**Job Category:**
Marketing and Communications
Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.
_Our Communication team is a small team who work various shifts that run a 24/7operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Successful candidates will have experience in customer service, in person or over the phone, and multi-tasking skills. Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required. Experience working overnights is helpful_
**Location: Wyoming Medical Center Central (1233 E Second St)**
Shift Details:
**Hours: 7pm - 530am (Overnight shift, four, 10 hours shifts per week), some weekend rotations required.**
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position coordinates and processes all codes, emergencies and responses for several facilities. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility calls as well as alphanumeric paging, overhead paging and after hours on call requests for several departments within the same facilities.
CORE FUNCTIONS
1. Responds to, processes and documents all code arrests, traumas, fire alarms (including troubles, disables and tests), emergencies and disasters following established policies and procedures for several facilities and the organization's central call center using computer based emergency procedures and group pages. Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
2. Understands and appropriately utilizes all emergency backup equipment and procedures to maintain facility communications in the event of equipment or system failures including evacuation/relocation procedures of department staff and functions. Must understand and be able to assist in setting up emergency communications at each facility in the event of communication failure. Must be able to page codes, notify emergency personnel, process calls and associated functions via phone and hand held microphones using downtime procedures including hard copy code procedures, directories, personnel lists and on call schedules.
3. Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines.
4. Uses the integrated computer/telephone (CTI) workstation to access information for a designated group of facilities, processing calls for patients, facilities, staff, departments, physicians and the community at large. Locates database information quickly and process calls accurately utilizing computer based directories, web based and database on-call schedules, physician/staff rosters, patient databases, organization's intranet, and other available resources.
5. Functions as an answering service for numerous on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians. Contacts designated on-call personnel and relays accurate, time critical information prior to connecting them to the caller in a prompt manner as set forth by each on-call group/physician. Follows detailed instructions established by each group/physician and shows initiative and problem solving skills when having difficulty reaching active on-call staff. Maintains accurate on-call documentation on appropriate log sheet as set forth by each group/physician.
6. Proactively and continuously identifies opportunities to improve processes and enhance database information. Presents findings and recommendations to management.
7. Works closely with all departments, staff and customers at several facilities to ensure efficient operations. Customers include patients, employees, volunteers, departments, physicians, organizational entities, external vendors and the community at large.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Reading, writing and math skills.
Must possess good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly with incoming callers. Must possess basis computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must be able to learn and apply department procedures to react quickly to emergency situations, as well as process calls within defined standards. Must possess the ability to work cohesively in a team environment.
PREFERRED QUALIFICATIONS
Previous telephone/customer service experience highly desirable.
Additional related education and/or experience preferred.
**EEO Statement:**
EEO/Disabled/Veterans ( organization supports a drug-free work environment.
**Privacy Policy:**
Privacy Policy ( Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

Job Description
Job Description:
We are seeking a Communication Architect with deep expertise in EDI systems and enterprise integration platforms. This role will focus on designing, managing, and optimizing communication workflows across trading partners using Cleo Harmony and related tools. The ideal candidate will have a strong background in EDI protocols, hands-on experience with Cleo technologies, and a solid understanding of secure and scalable data exchange architecture.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Required Skills & Experience:
- 8-10 years of experience in EDI and enterprise communication architecture
- Strong hands-on experience with Cleo Harmony, VLTrader, and Cleo Clarify
- Proficiency in EDI protocols such as AS2, FTP, and SFTP
- Experience with integration platforms like BizTalk or Linoma is a plus
- Excellent problem-solving skills and ability to work across technical and business teams
Day-to-Day Responsibilities:
- Architect and maintain communication workflows using Cleo Harmony, VLTrader, and other integration tools.
- Manage EDI integrations and protocols including AS2, FTP, and SFTP.
- Collaborate with internal teams and external partners to ensure seamless and secure data exchange.
- Troubleshoot and resolve communication and integration issues across platforms.
- Provide architectural guidance and best practices for system interoperability and data flow design.
- Support ongoing enhancements and upgrades to the Cleo platform and related systems