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Role Overview

We’re seeking an E-Commerce Manager to oversee and continually improve our digital storefront. This role is responsible for ensuring the website reflects the brand’s evolving look and feel, delivers a frictionless shopping experience, and integrates seamlessly with marketing, production, and creative initiatives. The ideal candidate combines strong technical coordination skills with a sharp eye for brand presentation and customer experience.

Key Responsibilities

• Partner with developers to ensure the Shopify site is updated to reflect brand identity, seasonal campaigns, and evolving design standards.
• Optimize site performance, navigation, and product pages to create a frictionless customer journey from landing to checkout.
• Implement visual merchandising hierarchy and on-site storytelling that speaks to brand ethos and cultural touchpoints, drawing inspiration from collection references and heritage fashion trends.
• Oversee product upload process - handling product descriptions, image uploads, UPC creation, merchandising, accurate pricing, customs information, etc.
• Coordinate with marketing teams to align site content with campaigns, launches, and promotions.
• Apply e-commerce best practices in UX, conversion optimization, and mobile responsiveness.
• Serve as a liaison between marketing, production, and web development to ensure smooth communication and timely execution.
• Monitor site analytics and customer behavior, using insights to propose and implement improvements.
• Stay current with industry trends and competitor practices, recommending tools and strategies to improve customer experience and sales.
• Troubleshoot technical issues with developers and third-party platforms as needed.

Qualifications

• 3–5 years of e‑commerce or digital merchandising experience—ideally within premium fashion, streetwear, or design-focused brands.
• Hands-on familiarity with Shopify, CMS workflows, and integrations in e-commerce environments.
• Strong analytical skills: fluent in using Google Analytics, site heat mapping, CRO tools, and performance dashboards to inform decisions.
• Experience coordinating production assets (photo, styling, inventory) with workflows that support launch calendars and visual consistency.
• Excellent communication skills—capable of working cross-functionally with creative, marketing, and technical teams—delivered with clarity and design sensibility.
• A forward-thinking mindset: aware of where fashion culture meets digital commerce, trend sensitive, and always optimizing for brand narrative and performance.

Please email your resume to to apply!

Company Description

Milano Jewelry is a Direct-to-Consumer retail jewelry chain with over 40 locations in the Caribbean, Mexico, and Alaska. Headquartered in the New York City Diamond District, Milano's vertical integration from manufacturing to retail offers duty-free shopping savings with high-end quality and service.

Job Summary:

We are seeking a results-driven and customer-focused E-Commerce Manager to oversee and grow our online retail presence. This role is responsible for managing the day-to-day operations of our e-commerce platform, driving digital sales, optimizing user experience, and executing strategies that elevate our brand in the digital space. This is a full-time on-site role as an E-Commerce Manager located in New York, NY at Milano Jewelry. The ideal candidate combines creativity with analytical thinking and thrives in a fast-paced, data-driven environment.

Key Responsibilities:

Website Management & Optimization

• Oversee all aspects of the e-commerce website, ensuring a seamless and engaging user experience.
• Manage product uploads, categorization, pricing, imagery, and on-site merchandising.
• Monitor site performance and coordinate with developers/designers to resolve bugs, improve speed, and enhance UX/UI.

Digital Sales Strategy

• Develop and implement strategies to drive traffic, increase conversion rates, and grow online sales.
• Collaborate with marketing to plan and execute digital campaigns (SEM, Meta Ads etc), promotions, and seasonal launches.
• Analyze e-commerce KPIs and use data to inform decisions and identify opportunities for improvement.

Customer Experience

• Ensure an exceptional customer journey from landing page to checkout and post-purchase communication.
• Work with customer service to streamline issue resolution and improve satisfaction and retention.
• Implement personalization strategies and A/B testing to enhance the shopping experience.

Inventory & Fulfillment Coordination

• Partner with inventory, warehouse, and logistics teams to ensure accurate stock levels and timely fulfillment.
• Monitor out-of-stock issues, returns, and order discrepancies to minimize disruption and maintain customer trust.

Content & Merchandising

• Collaborate with creative teams to ensure brand consistency across all digital assets.
• Manage product content, landing pages, banners, and promotional assets to support campaigns and sales goals.
• Stay up to date on e-commerce trends, best practices, and competitor activity.

Platform & Vendor Management

• Manage relationships with third-party platforms (e.g., Shopify, Magento, Klaviyo, ShipStation, etc.).
• Evaluate new tools and technology to improve site performance, marketing automation, and conversion optimization.

Reporting & Insights

• Track and report weekly and monthly e-commerce metrics (sales, traffic, conversion, AOV, etc.).
• Generate actionable insights to continuously improve performance and customer engagement.

Qualifications:

• Bachelor’s degree in Marketing, Business, E-Commerce, or a related field.
• 3–5 years of hands-on experience managing e-commerce platforms, preferably in retail or luxury goods.
• Strong knowledge of Shopify (or similar platforms), Google Analytics, Social Media Marketing, SEO/SEM, and conversion optimization.
• Proven track record of driving online sales growth and improving customer experience.
• Experience with email marketing platforms (e.g., Klaviyo) and digital advertising tools (e.g., Meta Ads Manager).
• Strong analytical skills with the ability to interpret data and make strategic decisions.
• Excellent communication and project management skills; comfortable working cross-functionally.
• Proactive, detail-oriented, and passionate about e-commerce and digital innovation.

• Develop and implement a comprehensive e-commerce strategy to achieve sales targets and market share growth.
• Manage the day-to-day operations of the online store, including website content, product listings, and promotions.
• Drive traffic to the e-commerce site through various digital marketing channels (SEO, SEM, social media, email marketing, affiliate marketing).
• Analyze website performance data, customer behavior, and market trends to identify opportunities for optimization.
• Enhance the customer experience through user-friendly website design, seamless checkout processes, and effective customer service.
• Manage inventory levels and collaborate with fulfillment partners to ensure timely and accurate order delivery.
• Oversee the creation of compelling product descriptions, imagery, and marketing collateral.
• Monitor competitor activities and industry best practices to maintain a competitive edge.
• Manage the e-commerce budget and forecast sales performance.
• Lead and mentor a small team of e-commerce specialists.

• Bachelor's degree in Marketing, Business Administration, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in e-commerce management or digital marketing, with a proven track record of driving online sales growth.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Proficiency in digital marketing strategies and tools (e.g., Google Analytics, Google Ads, social media advertising).
• Experience with SEO, SEM, email marketing, and content strategy.
• Excellent analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Strong project management and organizational skills.
• Exceptional communication and leadership abilities.
• Creative mindset with a passion for online retail and customer experience.
• Ability to work independently and thrive in a remote, results-oriented environment.

• Manage and optimize the day-to-day operations of the e-commerce platform, ensuring a seamless customer experience.
• Develop and implement strategies to drive sales through social media channels (e.g., shoppable posts, live stream shopping, influencer collaborations).
• Oversee product listings, inventory management, order fulfillment, and customer service inquiries.
• Analyze website traffic, sales data, and customer behavior to identify trends and opportunities for improvement.
• Develop and execute A/B tests to optimize website conversion rates, user experience, and promotional campaigns.
• Manage relationships with third-party logistics providers and ensure efficient order fulfillment and shipping.
• Collaborate with marketing teams to align e-commerce initiatives with broader marketing campaigns and social media strategies.
• Monitor and report on key e-commerce performance metrics, including sales, conversion rates, customer acquisition cost, and lifetime value.
• Stay abreast of emerging e-commerce technologies, social commerce trends, and competitor activities.
• Implement strategies to enhance customer loyalty and repeat purchases through personalized experiences and effective CRM practices.

• Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
• Minimum of 5 years of experience in e-commerce management, with a strong focus on social commerce or direct-to-consumer (DTC) sales.
• Proven experience in managing online retail operations, including website optimization, inventory management, and customer service.
• In-depth knowledge of social media platforms and their e-commerce capabilities (Instagram Shopping, Facebook Shops, TikTok Shop, etc.).
• Proficiency with e-commerce platforms (e.g., Shopify, Magento) and analytics tools (e.g., Google Analytics).
• Strong analytical skills and the ability to interpret data to drive business decisions.
• Excellent project management and organizational skills.
• Effective communication and interpersonal skills, with the ability to collaborate across teams.
• Experience with CRM software and marketing automation is a plus.
• A results-oriented mindset with a passion for creating exceptional online shopping experiences.

• Developing and executing a comprehensive e-commerce strategy to achieve revenue and profitability goals.
• Managing the day-to-day operations of the e-commerce website, including product merchandising, content management, and site performance optimization.
• Overseeing digital marketing initiatives, including SEO, SEM, email marketing, social media advertising, and affiliate marketing.
• Analyzing website traffic, sales data, and customer behavior to identify trends and opportunities for improvement.
• Managing the e-commerce budget and maximizing ROI on marketing spend.
• Collaborating with IT, design, and marketing teams to enhance the online customer journey.
• Staying current with e-commerce best practices, emerging technologies, and competitive landscape.
• Managing relationships with third-party e-commerce platforms and vendors.
• Mentoring junior members of the e-commerce team.

• Develop and implement a comprehensive e-commerce strategy to achieve sales and growth targets.
• Manage and optimize the online store, including product merchandising, categorization, and content.
• Drive online sales growth through effective digital marketing campaigns (SEO, SEM, social media, email marketing, affiliate marketing).
• Analyze e-commerce performance metrics, identify trends, and provide actionable insights for optimization.
• Oversee website usability, user experience (UX), and conversion rate optimization (CRO).
• Manage online product catalog, ensuring accuracy, consistency, and compelling product descriptions.
• Collaborate with marketing teams to execute promotional campaigns and ensure brand consistency across all online channels.
• Manage the e-commerce budget, ensuring efficient allocation of resources and maximizing ROI.
• Stay updated on e-commerce trends, technologies, and competitive landscape to identify new growth opportunities.
• Coordinate with IT and development teams for website updates, feature enhancements, and bug fixes.

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
• 5+ years of experience in e-commerce management, with a proven track record of driving online sales growth.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, BigCommerce) and analytics tools (e.g., Google Analytics).
• Proficiency in digital marketing strategies, including SEO, SEM, email marketing, and social media marketing.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Strong understanding of customer journey mapping and conversion rate optimization.
• Exceptional communication, collaboration, and project management skills.
• Experience with online merchandising and content management systems.
• Ability to work effectively in a hybrid work environment.

• Develop and implement the overall e-commerce strategy, including website merchandising, promotions, and customer acquisition.
• Manage the day-to-day operations of the e-commerce platform, ensuring a high-performing and user-friendly website.
• Analyze website traffic, sales data, and customer behavior to identify trends and opportunities for optimization.
• Oversee the product catalog, ensuring accurate descriptions, pricing, and imagery.
• Develop and execute online marketing campaigns, including SEO, SEM, email marketing, and social media advertising.
• Collaborate with marketing, product development, and customer service teams to ensure a cohesive brand experience.
• Manage the e-commerce budget and track key performance indicators (KPIs) to measure success.
• Stay informed about the latest e-commerce trends, technologies, and best practices.
• Identify and implement strategies to improve conversion rates, average order value, and customer lifetime value.
• Manage relationships with third-party vendors and technology partners.

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
• Minimum of 7 years of experience in e-commerce management, with a strong focus on online sales growth and strategy.
• Proven track record of successfully managing and growing online retail businesses.
• Deep understanding of e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud).
• Expertise in digital marketing channels, including SEO, SEM, email marketing, and social media advertising.
• Strong analytical skills with proficiency in web analytics tools (e.g., Google Analytics).
• Excellent project management and organizational skills.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively in a remote environment.
• Experience with A/B testing and conversion rate optimization (CRO) strategies.
• Creative and strategic thinker with a passion for customer experience.

• Develop and execute a comprehensive e-commerce strategy to drive revenue growth and market share.
• Manage the day-to-day operations of our online store, ensuring a seamless and engaging customer experience.
• Optimize website performance, user experience, and conversion rates through A/B testing and data analysis.
• Develop and implement effective digital marketing campaigns across various channels, including SEO, SEM, email marketing, and social media advertising.
• Oversee social media strategy, content creation, community management, and influencer collaborations to build brand awareness and engagement.
• Analyze e-commerce data and customer behavior to identify trends, opportunities, and areas for improvement.
• Manage product listings, pricing, promotions, and inventory within the e-commerce platform.
• Collaborate with cross-functional teams, including marketing, product development, and customer service, to ensure alignment and execute integrated strategies.
• Stay informed about the latest trends and best practices in e-commerce, digital marketing, and social media.
• Manage the e-commerce budget and track ROI for all digital initiatives.

• Bachelor's degree in Marketing, Business, Digital Media, or a related field.
• 7+ years of progressive experience in e-commerce management and digital marketing.
• Proven track record of successfully growing online sales and improving conversion rates.
• Extensive experience with e-commerce platforms (e.g., Shopify, Magento, BigCommerce) and CRM systems.
• Strong understanding of SEO, SEM, email marketing, and social media marketing strategies.
• Excellent analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Proficiency in web analytics tools (e.g., Google Analytics).
• Strong leadership, project management, and communication skills.
• Creative thinker with a passion for innovation and customer experience.
• Ability to work independently and collaboratively in a remote, fast-paced environment.