49,989 Cruise jobs in the United States

• Plan and book clients' cruises, including accommodations, excursions, and transportation.
• Provide clients with detailed information on cruise options, itineraries, and onboard amenities.
• Coordinate bookings and payment processing, ensuring all details are accurate and timely.
• Address customer inquiries, offer recommendations, and resolve any issues that may arise during the booking process.
• Maintain strong relationships with cruise lines, suppliers, and clients to ensure continued satisfaction.

• Strong passion for travel and cruising.

• Excellent communication and organizational skills.
• Ability to work independently and efficiently manage time.
• Basic computer skills required, with proficiency in using booking software and email.
• A customer-focused approach with the ability to manage client needs effectively.
• No prior experience required; however, experience in customer service or the travel industry is a plus.

• Flexible work schedule - the ability to work remotely.

• Travel perks and discounts to experience the destinations you promote.
• Competitive compensation based on bookings made.
• Opportunities for professional growth within a supportive team environment.
• Work alongside an award-winning team dedicated to delivering top-tier customer service.

• Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
• Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
• Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
• Greet guests as they depart for and return from shore excursions.
• Make daily Noon announcement/update; make every effort to make all PA announcements as the "voice" of the cruise.
• Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
• Create the daily Ship to Shore.
• Host Officer Introduction and Excursion Briefing.
• Assist in the delivery of the Safety Briefing with the Captain.
• Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
• Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.
• Create and update bulletin board daily.
• Work with Excursions Director to prepare folders and materials for turnaround day.
• Act as company representative at pre-cruise hotels on turnaround day.
• Promote onboard sales and brand loyalty by hosting re-booking events.
• Oversee proper VIP guest service delivery.
• Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
• Perform bartending duties as needed with other management personnel.

• Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
• Proficiency in Microsoft Office Suite applications
• Extremely polished speaking/presentation skills required.
• Strong interpersonal and social skills required.
• Strong critical thinking skills required.
• Must possess a strong sense of production and presentation.
• Basic knowledge of audio/visual equipment required.
• Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
• Excellent time management and attention to detail.
• Transportation Worker Identification Credential (TWIC).

• Ability to engage guests throughout each cruise.
• Superior time management.
• Ability to manage and solve problems.
• Sense of urgency in all guest, crew, and home office requests.
• Positive attitude and receptive to continuous performance feedback.

• 7 Days per week while onboard the ship.
• 6 to 8 weeks working and living onboard the ship.
• 1 to 2 weeks shore leave vacation.
• Accommodations and meals are provided onboard.

• Benefits package including medical, dental, and matching 401k.
• Complimentary travel accommodations.
• No living expenses aboard the ship (room and board are included).
• Training programs to support you.
• Continuous growth in the company.
• Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.

• Plan and book clients' cruises, including accommodations, excursions, and transportation.
• Provide clients with detailed information on cruise options, itineraries, and onboard amenities.
• Coordinate bookings and payment processing, ensuring all details are accurate and timely.
• Address customer inquiries, offer recommendations, and resolve any issues that may arise during the booking process.
• Maintain strong relationships with cruise lines, suppliers, and clients to ensure continued satisfaction.

• Strong passion for travel and cruising.

• Excellent communication and organizational skills.
• Ability to work independently and efficiently manage time.
• Basic computer skills required, with proficiency in using booking software and email.
• A customer-focused approach with the ability to manage client needs effectively.
• No prior experience required; however, experience in customer service or the travel industry is a plus.

• Flexible work schedule - the ability to work remotely.

• Travel perks and discounts to experience the destinations you promote.
• Competitive compensation based on bookings made.
• Opportunities for professional growth within a supportive team environment.
• Work alongside an award-winning team dedicated to delivering top-tier customer service.

About the job Cruise Specialist

We have are seeking highly motivated and detail-oriented individuals to join our team as a Remote Cruise Specialist. You will be responsible for helping our clients plan and book travel arrangements including flights, hotels, and other activities. No prior experience in the travel industry is required. We will provide you with the necessary training and support to succeed in this role.

Key Responsibilities:

• Assist clients in planning and booking cruises and the rest of their travel arrangements
• Provide recommendations on destinations, activities, and accommodations based on clients' preferences and budget
• Book flights, hotels, rental cars, and other travel arrangements for clients
• Ensure all bookings are accurate and complete, and provide clients with confirmation and itinerary details
• Respond to client inquiries and concerns in a timely and professional manner
• Stay up-to-date on travel trends, deals, and promotions to provide the best possible service to clients

• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask
• Basic computer skills, including proficiency with Microsoft Office and web-based applications
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies and processes
• Must be comfortable working in a remote setting
• Prior experience beneficial

• Flexible hours
• Training and certifications are provided
• Work remotely
• Travel discounts and perks
• Team environment
• IATA cards for qualifying agents
• Coverage under professional liability insurance

• Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
• Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
• Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
• Greet guests as they depart for and return from shore excursions.
• Make daily Noon announcement/update; make every effort to make all PA announcements as the "voice" of the cruise.
• Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
• Create the daily Ship to Shore.
• Host Officer Introduction and Excursion Briefing.
• Assist in the delivery of the Safety Briefing with the Captain.
• Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
• Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.
• Create and update bulletin board daily.
• Work with Excursions Director to prepare folders and materials for turnaround day.
• Act as company representative at pre-cruise hotels on turnaround day.
• Promote onboard sales and brand loyalty by hosting re-booking events.
• Oversee proper VIP guest service delivery.
• Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
• Perform bartending duties as needed with other management personnel.

• Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
• Proficiency in Microsoft Office Suite applications
• Extremely polished speaking/presentation skills required.
• Strong interpersonal and social skills required.
• Strong critical thinking skills required.
• Must possess a strong sense of production and presentation.
• Basic knowledge of audio/visual equipment required.
• Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
• Excellent time management and attention to detail.
• Transportation Worker Identification Credential (TWIC).

• Ability to engage guests throughout each cruise.
• Superior time management.
• Ability to manage and solve problems.
• Sense of urgency in all guest, crew, and home office requests.
• Positive attitude and receptive to continuous performance feedback.

• 7 Days per week while onboard the ship.
• 6 to 8 weeks working and living onboard the ship.
• 1 to 2 weeks shore leave vacation.
• Accommodations and meals are provided onboard.

• Benefits package including medical, dental, and matching 401k.
• Complimentary travel accommodations.
• No living expenses aboard the ship (room and board are included).
• Training programs to support you.
• Continuous growth in the company.
• Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.

• Process and service new and existing individual reservation requests from travel agents and direct guests, resulting in a positive customer experience.
• Escalate all issues and pertinent matters to the appropriate resource to ensure resolution.
• Communicate with specific organizational support departments as necessary.
• Demonstrate effort in maximizing revenue opportunities by offering to confirm space, offering stateroom category upgrades, communicate vacation value, provide ship attributes, offer air and land components, along with all available ancillary products.
• Implement suitable actions to address the opportunities highlighted by quality-related observations.
• Adhere to all applicable department attendance, phone adherence and conformance expectations as outlined in new hire training and through Supervisor guidance.
• Perform other job-related functions as assigned.

• Ability and eagerness to take initiative in providing a positive and fun atmosphere for customers with a strong focus on the overall customer experience.
• Ability and eagerness to follow up with each and every customer as needed in the most efficient manner as possible with correct and accurate information.
• Possess a genuine motivation to want to help and assist others.
• Ability to quickly learn and maintain basic understanding of applicable policies and procedures in order to reserve new and service existing reservations within Norwegian's reservation system.
• Exhibit positive, pleasant and courteous behavior within the Quality Program expectations, while engaging internal and external customers.
• Understand the need to remain focused during every customer engagement to increase the level of overall accuracy and customer satisfaction.
• Understand basic need to secure reservations by requesting to reserve a new booking on all rate quotes. In addition, maximize revenue opportunities by offering additional products, such as ancillary items, on all reservations.
• Ability to utilize verbal and written communication skills to communicate with internal customers. This includes sending and responding to internal e-mail via Microsoft Outlook.
• Ability and willingness to adhere to a strict attendance/work schedule policy, including break/lunch adherence, attendance, and punctuality.
• Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate keyboard and PC mouse.

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Direct message the job poster from Adbakx

Job Title: Program Manager Cruise Line Reservation Systems (Contract)

Location: Fort Lauderdale, FL (Hybrid 3 days onsite)

Visa: Open to all visas except H1B

References: Mandatory at time of submission

End Client: Confidential (Cruise Industry Client, Florida)

Job Description

Were seeking a seasoned Program Manager to lead a high-visibility initiative for a major cruise line based in Florida. This role requires a proven leader who has successfully managed reservation system implementations , ideally with Seaware by Versonix , and has prior experience in the cruise industry .

Youll be responsible for overseeing multiple integration tracks, managing vendors, communicating project status to stakeholders, and ensuring smooth execution across programs. Youll have support from 2 Project Managers but will ultimately own the overall delivery.

Key Responsibilities

• Own and drive end-to-end program execution for cruise line reservation systems.
• Collaborate with cross-functional teams and vendors to gather requirements and monitor deliverables.
• Coordinate and manage multiple project tracks simultaneously.
• Provide consistent and clear status reporting to leadership.
• Lead program planning, risk management, issue resolution, and quality control activities.
• Work closely with vendors such as Versonix (Seaware) to ensure alignment and delivery.

Must-Have Qualifications

• 5+ years of high-level program management experience.
• Hands-on experience implementing reservation systems ideally Seaware (Versonix) .
• Strong background in the cruise industry companies like Norwegian Cruise Line, Carnival, Royal Caribbean, Princess, Virgin Voyages, Holland America, Celebrity, Oceania , etc.
• Exceptional communication and stakeholder management skills.
• Ability to thrive in a fast-paced, multi-vendor environment.

Nice-to-Have

• PMP or other project management certifications.
• Experience with enterprise integration and software development lifecycle.
• Technical background or familiarity with cruise operations systems.

Apply Now if youre a proactive and organized leader ready to steer a multi-track reservation system program for one of the worlds top cruise clients.

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries Software Development

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