2895 Customer Service & Helpdesk jobs in part time

Job Title: Technical Support Specialist
Company: Dynamic Selling Solutions
Employment Type: Full-Time | Remote
Pay: $25–$40 per hour

Dynamic Selling Solutions is seeking a skilled and customer-focused Technical Support Specialist to join our growing remote team. In this role, you’ll provide technical assistance to customers, helping them resolve software and connectivity issues efficiently and professionally.

Position Overview:
As part of our support team, you’ll diagnose basic technical problems, guide users through step-by-step solutions, and ensure each issue is resolved with care and clarity. When necessary, you’ll escalate more complex cases to senior technicians while maintaining detailed records of support interactions.

Key Responsibilities:

• Respond to customer inquiries via chat, email, or phone.
• Troubleshoot and resolve software or connectivity issues.
• Document cases and escalate unresolved problems when needed.

Requirements:

• Basic understanding of IT systems or software troubleshooting.
• Excellent communication, patience, and customer service skills.
• Reliable internet connection and ability to work independently.

Join a collaborative remote team where your problem-solving skills help customers every day.

Job Overview:

As a Remote Customer Service Manager, you will play a crucial role in ensuring our customers receive top-notch support and service. You will be responsible for leading a remote customer service team, developing strategies to enhance customer satisfaction, and implementing best practices to improve service delivery. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage and motivate a remote team effectively.

Key Responsibilities:

- Oversee and manage the day-to-day operations of the customer service team, ensuring high standards of service delivery.
- Develop and implement customer service policies, procedures, and best practices to enhance customer satisfaction and efficiency.
- Monitor team performance metrics and provide regular feedback and coaching to team members to drive continuous improvement.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.
- Analyze customer feedback and service metrics to identify trends and areas for improvement.
- Collaborate with other departments to ensure seamless service delivery and address any cross-functional issues affecting customers.
- Conduct regular training sessions for team members on customer service techniques and product knowledge.
- Foster a positive and collaborative team environment, encouraging open communication and professional development.
- Prepare and present reports on customer service performance to senior management.

Qualifications:

- Bachelor’s degree in Business Administration, Management, or a related field (preferred).
- Proven experience in a customer service management role, preferably in a remote setting.
- Strong understanding of customer service principles and best practices.
- Excellent leadership and team management skills, with a proven ability to motivate and develop a remote team.
- Exceptional communication and interpersonal skills.
- Proficient in customer service software, CRM systems, and Microsoft Office Suite.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Ability to work independently and manage multiple priorities in a fast-paced environment.

What We Offer:

- Competitive salary and performance-based bonuses.
- Flexible work schedule and the opportunity to work from anywhere.
- Comprehensive health, dental, and vision insurance.
- Professional development and training opportunities.
- A supportive and inclusive company culture.

The Traveling Traveler is an equal-opportunity employer and welcomes applicants from all backgrounds. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking motivated and friendly Customer Service / Retail Associates to join our team. In this role, you will be the first point of contact for our customers—whether in-store, over the phone, or online. Your goal is to provide excellent service, resolve questions or concerns, and ensure every customer has a positive experience.

• Greet customers warmly and assist with questions or product inquiries.
• Answer phone calls, emails, or chats in a professional manner.
• Process transactions (cash, credit, POS systems) quickly and accurately.
• Handle customer complaints or issues and escalate when necessary.
• Maintain product knowledge to make recommendations and upsell when appropriate.
• Restock shelves, maintain a clean work area, and ensure displays are organized.
• Collaborate with team members to meet daily sales and service goals.

• Previous customer service, retail, or call center experience preferred but not required.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude and willingness to learn.
• Basic computer skills (POS systems, email, chat software).
• Must be reliable and punctual.

• Competitive hourly pay + bonuses (based on performance).
• Flexible scheduling (full-time and part-time options).
• Employee discounts.
• Paid training.
• Opportunities for career growth and advancement.

Customer Service And Helpdesk Representatives are vital to the success of any service-oriented business.

They are responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. T

his role involves handling incoming calls and messages, providing information about products and services, troubleshooting problems, and maintaining a positive and professional demeanor at all times.

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues promptly and professionally.
• Log all customer interactions in the company’s CRM system.
• Follow up with customers to ensure resolution satisfaction.
• Collaborate with other departments to address customer needs.
• Provide feedback on the efficiency of the customer service process.
• Ensure compliance with company policies and procedures.

• High school diploma or equivalent; higher education or certifications in customer service are a plus.
• [Insert years] of experience in customer service or helpdesk roles.
• Strong communication skills, both verbal and written.
• Proficiency in CRM software and MS Office or similar applications.
• Excellent problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Empathetic and patient with a customer-focused attitude.

Work Environment: This role typically involves working in an office setting, though remote work options may be available. It requires sitting for extended periods and using a computer and phone system.

As a Customer Success Manager working with us, you will be responsible for nurturing our top accounts to drive greater adoption, satisfaction, and expansion revenue through technical guidance, thought leadership, and best practices. You will be working directly with many of our top customers to help enable their success. You’ll jump headfirst with customer onboarding, adoption, education, and ongoing advisory and nurture.

• Manage approximately 60-70 strategic customers as well as some new logos in mid and large market.
• Have continual growth mindset and seek opportunities to bring additional revenue to QuickNode.
• Implement new customers while managing both the customer and the QuickNode internal cross-functional teams to tasks and deadlines.
• Keep up with industry trends in the blockchain space .
• Successfully onboard and determine how Quicknode can help them meet their objectives.
• Conduct regular strategic engagements and ensure feedback is being provided to our internal teams.
• Negotiate renewal and expansion pricing and contract terms .
• Ability to analyze each situation and determine what level of service is needed for customer satisfaction.
• Establish a deep level of trust with the customer to solidify the existing strategic partnership.
• Work closely with the Sales team to ensure overall health of the account, ensure renewal/no churn and surface any upsell/growth opportunities.
• Identify accounts likely to churn based on usage data. Develop strategies to retain and save these high-risk accounts.
• Address escalating client issues with speed and urgency, orchestrating resources across the company, as appropriate.
• Effectively communicate resolution plans, progress, and status of requests externally and internally.
• Perform QBRs to review account health with stakeholders, and capture requirements to help remove potential blockers to further expansion.
• Develop and deploy playbooks and other content.

• 7+ years of Customer Success facing experience in a hyper-growth environment.
• 1+ years experience in Blockchain.
• Experience working at a start-up.
• Experience updating customer notes and stages in a CRM tool.
• You have experience proactively managing a variety of customer relationships from launch to go-live, through renewal and the entire lifecycle in between including relevant expansion targets.
• Understanding of partner relationships and ability to influence actions and outcomes.
• You are obsessed with customer success and believe your number one responsibility is the best interests and growth enablement of your customer. You are comfortable with creating success plans to track customer outcomes while developing a deep understanding of their business goals, initiatives, and use cases to support both short and long-term goals and then realizing those into solid tangible outcomes.
• Ability to lean on a strategic mindset, you are well adept at building and executing comprehensive success plans for complex customers.
• High integrity, humble, and a team-first mentality. Impact over ego-driven.
• You work well under pressure, are a results-oriented individual, and you are a team player.
• Experience working with a technical product and aptitude to learn complex technical concepts.
• Ability to document stages and hit key deadlines for renewals and expansions.
• Business acumen with an implicit understanding of how to prioritize tasks.
• Strong analytical and problem-solving skills.

Job Description:

The Customer Service Manager is responsible for leading and managing the customer service team to ensure excellent customer experiences, efficient operations, and high levels of customer satisfaction. This role oversees daily service operations, sets performance standards, coaches team members, and works collaboratively with other departments to improve customer support processes and outcomes.

As a Customer Service Manager, you’ll oversee day-to-day customer support operations while driving continuous improvement across processes and performance. Your leadership will ensure that customers receive exceptional service, while your coaching will empower team members to grow and succeed. Key responsibilities include:

• Managing and developing a team of customer service representatives.
• Setting performance goals, tracking KPIs, and coaching staff to achieve results.
• Handling escalated customer issues with professionalism and empathy.
• Collaborating with cross-functional teams (Sales, Operations, IT) to resolve challenges and improve the customer experience.
• Analyzing service metrics and implementing strategies to increase efficiency and satisfaction.
• Driving initiatives that enhance customer loyalty, retention, and service excellence.

• Bachelor’s degree in Business Administration, Communications, or related field (preferred).
• 3–5 years of experience in customer service, including at least 2 years in a supervisory or managerial role.
• Strong leadership and team management skills with the ability to coach and develop staff.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Proficiency with CRM systems, call center software, and Microsoft Office Suite.
• Strong analytical skills with experience monitoring KPIs and generating performance reports.
• Ability to remain calm and professional in high-pressure situations.

• Competitive hourly pay or salary with performance incentives.
• Comprehensive benefits package (health, dental, vision, etc.).
• Paid time off, holidays, and flexible scheduling options.
• Opportunities for career advancement and professional growth.
• Remote work opportunities (where applicable).
• A collaborative, inclusive, and supportive work culture.