718 Customer Service jobs in Atlanta

We are looking for a dedicated and customer-focused Bilingual Customer Service Representative to join our auto glass team. The ideal candidate will be responsible for answering phone inquiries, processing transactions/payments, and ensuring a seamless experience for our clients.

Key Responsibilities:

• Answer incoming calls and assist customers with inquiries about auto glass services.
• Process payments on-site and ensure proper documentation.
• Communicate effectively with customers in both English and Spanish.
• Manage and respond to customer inquiries via text line in a professional manner.
• Maintain a professional and friendly demeanor while handling customer concerns.
• Work 100% on-site to ensure hands-on support for customers and team members.

Qualifications:

• Bilingual English & Spanish required.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to handle transactions and payments accurately.
• Comfortable working in a fast-paced environment.
• Basic computer skills for order taking and payment processing.

Compensation: $17/hr

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Description
Description:
Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information and prepare them to fully utilize and maximize the benefits of their KP coverage. Build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.
Essential Functions
- Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues.
- Responds professionally to inquiries from internal/external customers. Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
- Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
- Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
- Documents conversations with members according to procedure.
- Follows established procedures to meet customer/member needs.
- Required to effectively interact with diverse work units and relevant organizational departments.
- Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks.
- Ability to understand relevant policies, processes and customers.
- Assist the department in meeting customer needs and reaching department expectations.
- Completes required training and understand how to use tools available to recall necessary information.
- Develop a full awareness of the way performance and actions affect members and Member Service.
- MSCC performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted).
- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintains the privacy and confidentiality of information and protects the assets of the organization.
- Performs other relevant duties as required
Pay rate during training/nesting: $17/hr
During production: $8/hr
Qualifications: -High School Diploma or General Education Development GED required. Min Work Experience and Qualifications - Basic Qualifications: -Minimum two 2 years of customer service experience or KP member-interacting experience required.
Additional Requirements: MSCC Assessment V4 and computer test. -Excellent written and verbal communication skills. -Demonstrated analytical and problem-solving skills. -Strong knowledge of systems used within the MSCC. -Ability to read and respond briefly clearly and effectively. -Ability to think critically and problem solve. -Manage own work with minimal direction. -Must pass knowledge checks while in training. Preferred Work Experience: Health insurance and Call center exp preferred
Skills
customer service, Customer support
Top Skills Details
customer service,Customer support
Additional Skills & Qualifications
Health Screen: No
Health Screening Required? : No
Is a Motor Vehicle check required? : No
- NO TIME OFF in the first 90 days (including doctor's appts)
- Will start in Training period, then move to Nesting period, and finally Production (their normal shift)
- Training hours: 8am-4:30pm (local time zone, M-F)
- Nesting hours: waiting on but typically 8:30-5 or 11am-8pm
- Production Operation Hours: The Member Service Contact Center (MSCC) operates Monday - Friday 7:00AM - 9:30 PM and Saturday and Sunday 7:00AM to 9:00PM (8 Hours shift between this time). Weekends are required for all sites once entering production. If they do not have a flexible schedule that can accommodate this, please do not submit those candidates.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is 18.00 - 18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Our client, a dynamic logistics company, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the operations team supporting our in-home delivery driver teams. The ideal candidate will have strong communication skills, dependability, and a proactive attitude which will align successfully in the organization.
**Job Title:** Customer Service Representative
**Location:** Tucker, GA
**Pay Range:**
**Shift:** Must be available Fridays and Saturdays; guaranteed day off on Sunday; may rotate between First Shift: 6:00 AM - 2:30 PM and Second Shift: 12:00 PM - 8:30 PM
**What's the Job?**
+ Stay in phone contact with driver teams while they're out delivering, helping them troubleshoot issues and stay on schedule.
+ Speak with customers when the driver team can't explain something or when there's an issue in the home, providing clarity in both Spanish and English.
+ Guide driver teams when they return to the warehouse at the end of the day, ensuring proper procedures are followed.
+ Work alongside the Lead CSR to cover phones, track updates, and document issues.
+ Communicate problems or delays to the Lead or Operations Manager as needed.
**What's Needed?**
+ Fluent in Spanish and English - must be able to speak and understand both.
+ Comfortable using the phone all day in a fast-paced environment.
+ Strong and confident communicator who can stay calm but firm with the driver teams.
+ Dependable and flexible with shift start times and duties.
+ Basic computer skills (email, Excel, GPS tracking tools, etc.).
**What's in it for me?**
+ Be part of a passionate team motivated by fast-paced innovation.
+ Opportunities for career advancement, regardless of your background.
+ A supportive work environment where your contributions are valued.
+ Gain hands-on experience in logistics and customer service.
+ Work in a role that is not your typical call center job.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Job Description
This person is the bridge between customers and our delivery service. You will use our software platforms to manage customer accounts, schedule deliveries, and ensure streamlined communications between customers needs and CEF drivers. The winter season sees an increase in business and will require you to serve and communicate with multiple customers at once. If serving customers, assisting your team members, and contributing to the companys overall growth excites you, then this is the role for you.
Communicate with customers via phone, email, online chat, and text. CEF are constantly welcoming new customers and strive to keep them informed and updated on CEF operations. A successful Customer Service Rep will be comfortable listening to customers wants and needs and recommending products that exceed their expectations.
On-site Requirements: 3-4 days on-site
Manage customer communication pre- & post-sale
Handle incoming phone calls, chats, texts and email correspondence
Process customer orders
Maintain up-to-date records for each customer in Salesforce
Schedule deliveries
Coordinate shipments to out-of-state customers
Manage showroom appointments & scheduling
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Proven customer service experience at a reputable company known for excellent service.
High attention to detail
Excellent written and verbal skills
Tech savvy with the ability to quickly and effectively navigate between multiple communication platforms
Ability to work AM or PM shifts, Saturdays, and some holidays; will fluctuate with high season and low season.
Shift: 7/8am - 5pm (the latest they will work is 7pm)
Possess & demonstrate excellent independent time management skills
Ability to complete required tasks despite interruptions Successful completion of a background check, credit check, and drug test Sales experience
Salesforce CRM experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

**Customer Service Representative**
The salary range for this role is $12 per hour*
**Summary:** This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.
**Duties and Responsibilities:**
+ Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed.
+ Able to consistently produce high quality and high quantity of call resolution based on advanced system knowledge. This is demonstrated by supervisor observation as well as department skills testing.
+ Handle, document , and resolve or escalate any email issues presented
**Education and Experience:**
+ 3 years of customer service in a call center environment preferred, 1 year required.
+ High School Diploma required.
+ College degree in Information Technology or Technical college degree preferred.
**Required Skills:**
+ Advanced technical knowledge.
+ Advanced communication & customer service skills.
+ Advanced call center skills.
_*This is a non-exempt role, paid an hourly wage. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting_ _._ _We may_ _ultimately pay_ _more or less than the posted range, and the range may be_ _modified_ _in the future_ _._ _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs._ _Note: No amount of pay_ _is considered to be_ _wages or compensation until such amount is earned, vested, and determinable._ _The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee_ _remains_ _in the Company's sole discretion unless and until paid and may be_ _modified_ _at the Company's sole discretion, consistent with the law._

**Company :**
Highmark Inc.
**Job Description :**
**JOB SUMMARY**
This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
**ESSENTIAL RESPONSIBILITIES**
+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
+ Other duties as assigned or requested.
**EDUCATION**
**Required**
+ High School Diploma/GED
**Substitutions**
+ None
**Preferred**
+ None
**EXPERIENCE**
**Required**
+ 1-3 years experience in customer service or call center environment
**Preferred**
+ None
**LICENSES or CERTIFICATIONS**
**Required**
+ None
**Preferred**
+ None
**SKILLS**
+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes
**LANGUAGE REQUIREMENT (Other than English)?**
None
**Travel Requirement**
0% - 25%
**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**
**Position Type**
Office-based
Teaches/Trains others regularly
Rarely
Travels regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical Work Site Required
No
Lifting up to 10 pounds
Rarely
Lifting 10 to 25 pound
Rarely
Lifting 25 to 50 pounds
Rarely
**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
**Pay Range Minimum:**
$19.27
**Pay Range Maximum:**
$26.88
_Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J266463

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.