651 Customer Service jobs in Atlanta

Description
Description:
Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information and prepare them to fully utilize and maximize the benefits of their KP coverage. Build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.
Essential Functions
- Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues.
- Responds professionally to inquiries from internal/external customers. Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.
- Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.
- Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
- Documents conversations with members according to procedure.
- Follows established procedures to meet customer/member needs.
- Required to effectively interact with diverse work units and relevant organizational departments.
- Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks.
- Ability to understand relevant policies, processes and customers.
- Assist the department in meeting customer needs and reaching department expectations.
- Completes required training and understand how to use tools available to recall necessary information.
- Develop a full awareness of the way performance and actions affect members and Member Service.
- MSCC performance guarantees (call handling, first call resolution, complaint resolution compliance, member retention, and return contact as warranted).
- Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintains the privacy and confidentiality of information and protects the assets of the organization.
- Performs other relevant duties as required
Pay rate during training/nesting: $17/hr
During production: $8/hr
Qualifications: -High School Diploma or General Education Development GED required. Min Work Experience and Qualifications - Basic Qualifications: -Minimum two 2 years of customer service experience or KP member-interacting experience required.
Additional Requirements: MSCC Assessment V4 and computer test. -Excellent written and verbal communication skills. -Demonstrated analytical and problem-solving skills. -Strong knowledge of systems used within the MSCC. -Ability to read and respond briefly clearly and effectively. -Ability to think critically and problem solve. -Manage own work with minimal direction. -Must pass knowledge checks while in training. Preferred Work Experience: Health insurance and Call center exp preferred
Skills
customer service, Customer support
Top Skills Details
customer service,Customer support
Additional Skills & Qualifications
Health Screen: No
Health Screening Required? : No
Is a Motor Vehicle check required? : No
- NO TIME OFF in the first 90 days (including doctor's appts)
- Will start in Training period, then move to Nesting period, and finally Production (their normal shift)
- Training hours: 8am-4:30pm (local time zone, M-F)
- Nesting hours: waiting on but typically 8:30-5 or 11am-8pm
- Production Operation Hours: The Member Service Contact Center (MSCC) operates Monday - Friday 7:00AM - 9:30 PM and Saturday and Sunday 7:00AM to 9:00PM (8 Hours shift between this time). Weekends are required for all sites once entering production. If they do not have a flexible schedule that can accommodate this, please do not submit those candidates.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is 18.00 - 18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Summary: The Customer Service Representative (CSR) represents Smurfit WestRock to the customer
and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives
and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR
maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of
products, logistics, production planning, and inventory management.
MON-FRI 8A-5P overtime minimal (Possibility to work Hybrid after 6 months training period {3 days in office 2 days from home})
$41,625-$69,375 (DOE)
Major Job Responsibilities:
u2022 Provide pricing, inventory availability and production schedule information to customers
u2022 Track warehouse inventories and update customers on order status
u2022 Run customized reports and share data with customers
u2022 Review customer credit information to ensure necessary credit is established for customer
orders
u2022 Track order activity and alert appropriate staff of any potential delivery problems
u2022 Suggest alternative products or services to meet customer needs when appropriate
u2022 Support the development of corrective action plans to enable the Quality Manager to research
and troubleshoot quality issues
u2022 Record, organize, and process orders and/or inquiries received by telephone, email, and/or
through personal customer contact
u2022 Obtain pricing for services and materials required for the manufacturing of customer items that
must be manufactured at a different facility
People and Culture
u2022 Serve as a connection between customers and sales staff to ensure responsiveness and
customer satisfaction
u2022 Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on
WestRock values
u2022 Partner with Quality Manager to resolve routine customer issues
u2022 Partner with Pre-Pricing specialist to build customer specifications and review with production
team to ensure efficient production
u2022 Quickly and effectively resolve customer or production issues maintaining clear communication
with customers on status and resolution
Experience:
u2022 Required: 3+ years of customer service related work experience in manufacturing environment
or other industries
u2022 Preferred: 3 to 5 years of manufacturing industry experience
Technical Skills:
u2022 Microsoft Office - Excel, Outlook, PowerPoint
u2022 Order entry system experience (e.g. AS/400)
Education:
u2022 Required: High School diploma or G.E.D
Critical Skills / Capabilities:
u2022 Customer-Oriented: Demonstrates concern for satisfying external and/or internal customers;
resolves customer issues in a timely manner; communicates with customers to ensure
alignment and satisfaction; ability to operate with customers' best interests in mind
u2022 Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal,
and non-verbal methods that promote an understanding with the target audience; listens
carefully and attentively
u2022 Collaboration: Works effectively with others to complete a task or achieve a common
objective; ability to cooperate in both interpersonal and team relationships to foster
enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict
constructively
u2022 Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of
information; generates and evaluates alternative solutions; makes recommendations;
demonstrates tackling a problem by using a logical, systematic, or sequential approach
u2022 Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new
things; seeks to understand concepts, processes, and ideas within area of functional
expertise; naturally inquisitive; sets meaningful goals for personal work productivity
u2022 Organizational Skills: Plans, arranges and/or monitor's work to ensure achievement of
desired results; establishes a systematic course of action to accomplish objectives
Other Qualifications:
To perform the duties of the job, this role requires:
u2022 Frequently using fingers to type with two hands
u2022 Occasionally reaching by extending fingers on one hand
u2022 Occasionally reaching by extending two arms
u2022 Occasionally using fingers to grasp with two hands
u2022 Occasionally using fingers to pinch with two hands
u2022 The spoken exchange of ideas to be performed loudly 50-75% of the time
u2022 The spoken exchange of ideas to be performed quickly 50-75% of the time
u2022 The safe and accurate preparation and analyzing of data and figures, monitoring of a computer
terminal, or inspection of small defects or parts
Work Environment:
u2022 Constantly works indoors, in an environment that is climate controlled
u2022 The role is frequently sedentary, which entails sitting or being stationary
u2022 Occasionally stands or walks for 1-2 hours at a time
u2022 Noisy work environment; maintain strict adherence to safety rules and regulations
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. Description: McDonald's and its independent franchisees care about their employees and that's why we provide them with an opportunity to learn, grow, and succeed every day. By offering industry-leading education programs and world-class training, we provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey, whether they stay at McDonald's or go elsewhere. There is a reason more than 80% of employees are proud to work at McDonald's and would recommend working at one of our restaurants. A Crew Team Member at McDonald's is more than just a paycheck - it's a chance to gain life skills and grow as an individual. And for anyone willing to take advantage of these opportunities.we're committed to becoming America's Best First Job. See a day in the life of a Crew Team Member at McDonald's Requirements: We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. Crew member opportunities are available practically anytime: breakfast, lunch, late nights, weekends - whatever. You'll find out that a McDonald's crew job can help you grow with top notch training as well as our Archways to Opportunity education programs that offer high school completion courses, upfront college tuition assistance and English Language courses. McDonald's can take you anywhere, and give you the benefits you need for your life while doing so. So what does a member of our Crew Team get to do? - Connect with customers to ensure they have a positive experience - Help customers order their favorite McDonald's meals - Prepare all of McDonald's World Famous food - Partner with other Crew and Managers to meet daily goals and have fun - Keep the restaurant looking fantastic All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. For job openings on your schedule - part time or full time - give us a try. You must be 16 years of age or older to work as a Crew Member at McDonald's. Additional Info: This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. Requsition ID: PDX_MC_0183DF75-97EB-4C89-A56D-A31547286584_22717 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact <>. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.