484 IT Support jobs in San Jose

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Role- Advanced Support Engineer
Location- Santa Clara, California

Mode of interview- In-Person
Please look for candidates in the experience range of 8-10 years.

The candidate shall provide comprehensive support and administration for various Linux distributions and related systems, including but not limited to:

• Enterprise Linux Support : Provide support for Rocky Linux, CentOS, Ubuntu, OpenSUSE, and RedHat.
• Linux Client Configuration : Configure Linux clients, including NIS, domain-joined, and local VM setups.
• Linux Package Maintenance : Maintain and configure Linux packages for RPM, DEB, YUM, and Zypper.
• VMware and RedHat OpenShift Administration : Administer VMware vSphere and RedHat OpenShift, including CPU/RAM upgrades, disk expansions, and system recovery.
• VM Image Creation and Support : Create and support VM images for vSphere VMware, RedHat OpenShift, VMware Horizon, VMware Workstation Pro, and VMware Player.
• Nvidia ITSS Automation Support : Provide automation support for Nvidia ITSS, including Unix account creation, scratch space creation, VM creation, SSH passkey reset, and other ITSS embedded modules.
• NIS/LDAP/Kerberos Configuration : Configure and support NIS, LDAP, Kerberos, and account and group management.
• Group Management : Manage group additions and removals vi custom Nvidia Windows AD to UNIX group application.
• Xterm and EC VNC Xterm Support : Provide support for Xterm and EC VNC Xterm, adhering to export control regulations as defined by the US government.
• VNC Environment Setup : Manually set up VNC environments on VMs, lab machines, physical machines, and farm Xterm VMs.
• VNC Configuration and Customization : Configure and customize VNC environments via ~/.vnc files under user home directories, including multiple custom Unix desktops, resolution settings, and limited user access.
• VM System Management : Manage VM systems via Salt and Puppet, including manual Salt configuration management deployment, policy enforcement, and Salt state policy testing and support.
• Nvidia Lab and Engineering System Support : Provide support for Nvidia lab systems and engineering systems (both production and development environments) for both physical and virtual machines.
• IT Security Policy Enforcement : Enforce IT security policies such as Linux Sentinel One and Unix Microsoft Defender.
• UAT Testing and Deployment : Conduct UAT testing, provide feedback, and deploy software on Windows, MacBook, and Linux.
• Satellite 6 RedHat Management : Manage RedHat systems using Satellite 6.
• Lab Image Deployment : Deploy lab images via the FOG imaging system.
• Software and Driver Updates : Apply software and driver updates as needed.
• Automation Scripting : Automate tasks using scripting languages such as PowerShell, SQL, Bash, Python, and Perl.
• Workspace One/Intelligent Hub Administration : Administer WorkspaceOne/Intelligent Hub for mobile, Mac, and Windows clients.
• MacBook Package Management : Manage MacBook packages via Munki and the managed software center.
• Enterprise Windows Support : Provide support for Enterprise Windows 7 and 10.
• Windows 10 Patching and Upgrades : Perform Windows 10 patching and upgrades via SCCM.

For more information and other jobs available please contact our recruitment team at To view all the jobs available in the USA and Asia please visit our website at

Job DescriptionJob DescriptionBenefits:

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

URSROBOT, Inc. is a leading force in the world of robotics, specializing in Automated Mobile Robots (AMR) that redefine the way we interact with technology. Founded in 2019 in Taiwan, we take pride in our trailblazing approach to technological advancement. Our Research and Development Team boasts over 20 years of collective experience in developing smart devices, IoT solutions, communications and serving as a consumer electronics system integrator. This wealth of expertise positions us as a key player in shaping the future of robotics.

We established the NEXMOW, the world's first GPS wireless robot lawn mower. This revolutionary device combines precise outdoor navigation, AI path planning and cloud services, setting a smart working way in the commercial landscaping industry. URSROBOT is not just a manufacturer; we are pioneers, continually striving to redefine what is possible to deliver the service robot solutions.

With our U.S. Headquarters based in San Jose, CA, we are positioned at the heart of technological innovation. Join us on a journey into the future, where URSROBOT leads the way to make service robots be parts of daily life.

Benefits:
Bonus based on performance
Health Insurance Plan
Opportunity for advancement
Training & development
Telephone Stipend
Paid Time off
Paid Holidays

Compensation Package:
Base salary range of $55,000-$5,000; performance bonus up to 8,000 for a total earning potential of 83,000

Job Description:
We are seeking a passionate and skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for providing timely and effective technical assistance to our distributor, dealers, and end-users. Recording all reported cases, ensuring they are resolved to the user's satisfaction and providing the input for company product improvement.

This role requires not only a foundation of technical expertise or experience, exceptional communication skills, and a dedication to service excellence. Most importantly, we value TEAMWORK and a proactive attitude toward learning from colleagues.

This is not only a job opportunity but also a Career Opportunity for someone looking to join the Industry Leader of one of the world's premier business services.
Key Responsibilities:

• Respond to and resolve technical inquiries, technical training, repair knowledge, and troubleshooting for the robotic lawn mowers of URSROBOT INC. to our distributors, dealers and end users.
• Remodel, rework for company products under certain standards.
• Proactively identify recurring problems with our products and services. And provide input to the R & D team with field information to enhance product improvements.
• Collaborate with the Sales Team and travel for demo or technical inquiries.
• Prepare the report for the weekly technical customer support meeting.
• Compassionate, fast-learner, good listener, and patient to work through business challenges with co-workers in Taiwan and the US.

Education and Experience:

• Minimum high school graduate
• Excellent verbal communication skills to communicate clearly and organized with customers.
• Basic ability to use Microsoft Office software and Google workforce.
• Open and positive attitude
• : English

Desired Experiences:

• Associates or Bachelors Degree in any field. ; OR
• At least 1 year of work experience
• Engineering experience in related outdoor Power Equipment / Technical Support / Customer Support will be an advantage. ; OR
• No engineering experience but welling and interest in learning the robotics industry; OR
• : Fluent in Mandarin will be an advantage.

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role: **  **

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications and technical skills that will lead to success:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 0-2+ years customer facing technical support experience

• Ability to troubleshoot difficult technical issues with ease and complexity

• Ability to read basic Java/JavaScript code

• Personal commitment to quality and customer service

For positions in this location, we offer a base pay of $87,700 - $136,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

About the job Technical Support Representative

At Orionyx Engineering Ltd. , The Technical Support Representative serves as the primary point of contact for clients and employees seeking technical assistance with engineering products, software, and services. This role involves diagnosing issues, providing solutions, and ensuring high levels of customer satisfaction while collaborating with cross-functional teams to enhance product performance and user experience.

This is a remote role strictly for candidates within the United States.

Key Responsibilities:

1. Technical Assistance:
   
   
   • Respond to inbound support requests via phone, email, and chat in a timely manner.
   • Diagnose technical issues related to engineering software, hardware, and tools, providing step-by-step solutions to users.
   • Document and track support requests in the ticketing system, ensuring all interactions are logged accurately.
2. Customer Interaction:
   
   
   • Communicate effectively with clients and team members to understand and resolve technical problems.
   • Provide clear and concise explanations, ensuring that users understand the solutions provided.
   • Follow up with customers to ensure issues are resolved satisfactorily and to gather feedback on support experiences.
3. Collaboration:
   
   
   • Work closely with engineering, development, and product management teams to relay customer feedback and issues for continuous improvement.
   • Participate in team meetings to discuss common issues and collaborate on solutions or knowledge sharing.
   • Assist in the development of FAQs, support documentation, and training materials for users.
4. Product Knowledge:
   
   
   • Maintain up-to-date knowledge of the companys products, services, and industry trends to provide accurate support.
   • Engage in continuous learning through training sessions, product updates, and self-study to enhance technical expertise.
5. Troubleshooting and Problem-Solving:
   
   
   • Analyze complex technical issues and devise effective solutions, utilizing critical thinking and problem-solving skills.
   • Test and replicate issues reported by users to understand the root cause and facilitate resolution.
   • Escalate unresolved issues to higher-level technical support or engineering teams as necessary.
6. Quality Assurance:
   
   
   • Ensure adherence to service level agreements (SLAs) and performance metrics by providing prompt and effective support.
   • Participate in quality assurance initiatives, providing feedback on support processes and customer interactions.
7. User Training:
   
   
   • Conduct virtual training sessions and webinars to educate users on product features, troubleshooting tips, and best practices.
   • Create and update training materials and user guides to enhance user understanding and efficiency.
8. Reporting:
   
   
   • Generate and analyze reports on support metrics, customer feedback, and recurring issues to identify trends and areas for improvement.
   • Assist in preparing reports for management that summarize support activities and highlight potential enhancements.

Qualifications:

• Education: Bachelors degree in Engineering, Computer Science, Information Technology, or a related field preferred; relevant experience may be considered.
• Experience: 2+ years of experience in technical support or customer service, preferably in an engineering or technology-related environment.
• Technical Skills:
  • Proficiency in troubleshooting hardware and software issues, including operating systems, applications, and networking.
  • Familiarity with engineering tools, software applications, and industry-specific technologies.
  • Experience with ticketing systems and remote support tools (e.g., TeamViewer, Zoom).
• Interpersonal Skills: Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to resolving customer issues.
• Organizational Skills: Effective time management and multitasking skills, with the ability to prioritize tasks in a remote environment.

Working Conditions:

• Fully remote position with flexible working hours; may require occasional overtime or on-call availability.
• Ability to work independently while maintaining effective communication with team members and management.

Job Types: Full-time

Pay: From $27.50 - $32.50 per hour

Schedule: Monday to Friday (8 hours daily)

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: Remote

Package Details

• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Paid time off

Job Description

Position Summary, Responsibilities, and Expectations:

• Assist with Technical troubleshooting over the phone for all components of a PC

• Act as a first point of contact for consumer inquiries via Zendesk CRM

• Possess engaging customer-centric skills and the ability to communicate effectively with people at all levels of the organization.

• Maintain professional internal and external relationships that meet Corsair's core values.

• Aptitude and interest in constantly seeking ways to improve the customer experience.

• Effectively communicate and execute Corsair's Limited Warranty Policy.

• BA/BS preferred, or a combination of education & work experience.

• Language skills: Fluent in English. Bilingual is a plus.

• Experience in a multichannel (phone, email, CRM, live chat) Customer Service role preferred.

• Exceptional written and verbal communication skills.

• Ability to work under pressure and meet deadlines independently and as a team.

• Ability to prioritize and demonstrate attention to detail and accuracy in order processing.

• Enthusiastic and dependable.

• Experience with Oracle EBS, SAP Hybris and Zendesk a plus.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **  **
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 0-2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
For positions in this location, we offer a base pay of $87,700 - $136,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Introduction**
You:
We are seeking individuals with are passionate about technology, to provide complex support services of our SaaS solutions. Reporting to the Manager of Technical Support, this individual will work closely with our customers and Customer Success Managers to provide break-fix support, operational maintenance, and premium support services. This position is an integral part of IBM Cloudability's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.
Us:
IBM Cloudability support is a global 24/7 team whose mission is to provide our customers with world class support. We strive to go above and beyond for our customers ensuring their success using our IBM Cloudability products.
**Your role and responsibilities**
What we want you to do:
- Support and maintain customers who have implemented the IBM Cloudability SaaS solution, resolving customer issues in a timely fashion.
- Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc.)
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
- Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer satisfaction.
Basic Qualifications:
- 3+ years of technical support, system implementation/administration experience
- 4 year degree in engineering, computer science, MIS, finance or equivalent preferred
- Basic programming skills, e.g. HTML, SQL
Preferred Qualifications:
- Knowledge and application of Cloud Service Providers
- Skilled at working with Databricks
- Experience with Cost Allocations and Optimizations
**Required technical and professional expertise**
Basic Qualifications:
- 3+ years of technical support, system implementation/administration experience
- 4 year degree in engineering, computer science, MIS, finance or equivalent preferred
- Basic programming skills, e.g. HTML, SQL
**Preferred technical and professional experience**
Preferred Qualifications:
- Knowledge and application of Cloud Service Providers
- Skilled at working with Databricks
- Experience with Cost Allocations and Optimizations
- API experience
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
**Your role and responsibilities**
* Delivery of superior-level service to end-user customers, and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams
* Manage the hiring, development, and retention of technical support engineers and enhance their technical, communication, and business skills to deliver quality service to partners and customers.
* Ensure adherence to response-time and response-quality SLAs, that workload is balanced across engineers, and that the team delivers on their commitment to customer success.
* Implement, maintain, and enhance escalation processes and procedures and the on-call schedule and systems to ensure that service and customer satisfaction goals are consistently exceeded.
* Compile, analyze, and report on support metrics and work with product and engineering teams to communicate hot issues, customer/partner needs, priorities, and to drive product improvement.
* Develop and execute strategic and operating plans, working hand in hand with other support leaders.
* Contribute to the direction of support infrastructure, processes, and systems to increase the quality and efficiency of support.
* Tracking, monitoring and reporting on department operations, and closely manage critical customer accounts to develop path to issue resolution
**Required technical and professional expertise**
* Demonstrated experience supporting enterprise level, mission-critical applications
* Mature and seasoned senior manager excelling in customer communication, problem-solving, and comfortable presenting to executives as well as front-line staff
* Previous account management or account executive skills desired, with ability to organize and track multiple projects
* Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis.
* Must exhibit an effective customer service attitude and be able to lead a team in resolving difficult customer situations.
* Technically sound, able to lead and participate in technical discussions and work on basic technical cases when required
* Supporting Apache Cassandra environments or other relational and/or alternative database technologies
* Experience supporting various types of DBaaS and associated cloud environments.
* Strong understanding of Generative AI concepts and emerging trends in AI research.
* Strong understanding of Java, Python, and/or another programming language
* Strong Linux and Networking skills navigation and tools
* Experience managing technical support operations in a distributed environment
* Familiarity with open source software a plus
**Preferred technical and professional experience**
* Skilled in leading and motivating talented support engineers.
* Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.
* Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical.
* Must be motivated by challenges and be able to offer multiple solutions for a problem.
* Proven track record of identifying and developing innovative enhancements to Support process and methodology.
* Able to develop individual and team objectives to contribute positively to organizational goals and direction
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client is seeking a dedicated and technically proficient Technical Support Specialist to provide exceptional support to their diverse user base. This role is fully remote, allowing you to leverage your expertise from anywhere in the US. You will be responsible for diagnosing and resolving a wide range of technical issues, assisting customers via phone, email, and chat, and ensuring timely and effective solutions. The ideal candidate will possess a strong understanding of hardware, software, and network troubleshooting, coupled with outstanding customer service skills. You will also contribute to the knowledge base by creating helpful articles and FAQs, and collaborate with the IT team to identify and resolve recurring problems. This is a fantastic opportunity to join a forward-thinking company and make a real difference in user experience.

Key responsibilities include:

• Providing first-level technical support and troubleshooting for hardware, software, and network issues.
• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnosing technical problems and guiding users through step-by-step solutions.
• Escalating complex issues to higher-level support teams when necessary.
• Documenting all support interactions, resolutions, and feedback in the ticketing system.
• Creating and updating knowledge base articles, user guides, and FAQs.
• Assisting with the setup and configuration of user accounts and software.
• Identifying trends in support requests and providing feedback to improve product stability and user experience.
• Staying up-to-date with product updates and new technologies.
• Contributing to a positive and collaborative remote team environment.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
• 2-3 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proficiency in troubleshooting common operating systems (Windows, macOS) and standard office applications.
• Familiarity with networking concepts (TCP/IP, DNS, VPN) and troubleshooting.
• Excellent communication, active listening, and problem-solving skills.
• Strong customer service orientation and patience in dealing with users of varying technical abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Desk) is required.
• Certifications such as CompTIA A+ or Network+ are advantageous.

This remote position offers the flexibility to work from home while being an integral part of a supportive and innovative team. If you are passionate about technology and helping others, we encourage you to apply.