11,902 Salesforce Business Analyst jobs in the United States

Note: Strong Coding Skills

JD:
* 8+ years of Java web development experience
* API integration experience with 3rd party companies and systems (JSON, ProtoBuf, REST, RPC, XML, etc.)
* Front-end skills (HTML, CSS, JavaScript, Bootstrap, jQuery, etc.)
* Familiarity with Relational and NoSQL databases
* Expert knowledge of Java as a core language (7 years minimum)
* Work with Spring Boot, Hibernate, and other Java frameworks to build robust applications.
* Extensive knowledge of API design and interface technologies (JSON, ProtoBuf, REST, RPC, XML, etc.)
* Working knowledge of basic frontend development (HTML, CSS, JavaScript, Bootstrap, jQuery, etc.)
* Working knowledge of Continuous Integration suites (CircleCI, Jenkins, etc.)
* Working knowledge of integrated testing frameworks

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we striveto bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!

Job Summary:

We are seeking a highly experienced and results-driven Salesforce Business Analyst (Service Cloud) who serves as an empowered team member and leader, deeply knowledgeable in both business operations and Salesforce capabilities. This role works closely with subject matter experts, end users, and development teams across Claritev business units to elicit, analyze, and document business requirements using industry best practices.

The incumbent plays a critical role in ensuring that project teams deliver solutions that meet real customer needs, particularly in the areas of Salesforce implementation and process optimization. This includes minimizing requirement defects early in the lifecycle, defining scope, designing scalable solutions, and maintaining alignment between stakeholders and project teams-especially on complex and evolving initiatives. The role also drives continuous improvement across commercial operations by identifying opportunities for innovation and operational efficiency.

Key Responsibilities:

• Act as the primary liaison between business stakeholders and IT teams, translating business needs into clear, actionable technical requirements.

• Facilitate discovery sessions with business stakeholders to capture and document existing workflows from legacy systems, and translate them into streamlined, scalable solutions that adhere to Salesforce Service Cloud best practices.

• Develop clear, concise documentation including business requirements, process flows, user stories, training guides, and release notes.

• Facilitate user acceptance testing (UAT), validate configurations, and troubleshoot issues post-implementation.

• Partner with development teams during implementation to ensure solutions are effectively delivered and meet business objectives.

• Support and validate project delivery to ensure the solution meets the requirements.

• Create training materials and support change management to drive adoption across business units.

• Ensure solutions meet regulatory requirements (e.g., HIPAA, CMS) and support audit readiness

• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

COMPENSATION

The salary range for this position is $100k-$135k. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Salesforce Business Analyst

Job details

Posted
11 August 2025

Location
Boston, MA

Job type
Permanent

Reference
974567

Job description

We're seeking a Senior Business Analyst to join a newly formed Wealth Technology team within a growing financial organization. This role offers the opportunity to shape innovative solutions in support of a rapidly expanding wealth management offering.

Key Responsibilities

• Help define and deliver the product roadmap aligned with business goals.
• Work with stakeholders to gather, document, and prioritize requirements.
• Evaluate solution options and contribute to value-driven decision making.
• Support testing, readiness, and rollout of new features and enhancements.
• Translate business needs into clear technical requirements and documentation.
• Maintain project artifacts including task boards, release notes, and user guides.
• Identify and resolve issues proactively in both new and existing systems.
• Promote process efficiency and operational improvements.
• Lead or support training and knowledge-sharing activities.

Qualifications

• Experience in at least three areas: Application Development, Business Process Design, Architecture, Project Management, QA, Infrastructure, or Support.
• Background in Financial Services; Salesforce expertise required.
• Familiarity with Agile, traditional PM, and/or Six Sigma approaches.
• Track record of leading complex initiatives from concept to delivery.
• Understanding of data modeling, systems integration, and data mapping.
• Strong analytical, communication, and problem-solving skills.
• Proficient with Microsoft Office and workflow collaboration tools.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Title: Salesforce Business Analyst

Location: Washington, D.C. (Hybrid - On-site 3 days/week)

Overview:

We are seeking a highly collaborative Salesforce Business Analyst with a strong foundation in Agile methodologies to support the successful delivery of Salesforce Service Cloud and Experience Cloud (formerly Community Cloud) solutions. This role is central to bridging business needs with technical execution, with a focus on iterative delivery, stakeholder alignment, and continuous improvement. The ideal candidate will thrive in a fast-paced Agile environment and bring a proactive, solution-oriented approach to driving digital transformation through the Salesforce platform. This is a hybrid position based in Washington, D.C., requiring on-site work three days per week.

At Yudrio we are seeking talented people that have an unparalleled ability to be their absolute best. We pride ourselves on our comprehensive rewards package including a choice of benefits, profit-sharing, and a low-cost vision and dental plan.

Responsibilities:

• The Business Analyst will act as a key Agile team member, contributing to all Scrum ceremonies including sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives.
• They will translate business objectives into detailed user stories with clear acceptance criteria to guide development and QA teams.
• The role involves working closely with product owners and stakeholders to groom and prioritize backlogs based on evolving business needs and sprint capacity.
• The analyst will map business processes and identify automation opportunities within Salesforce Service Cloud and Experience Cloud.
• They will facilitate working sessions and workshops to gather requirements, define MVP scope, and ensure alignment on expected outcomes.
• The Business Analyst will collaborate with cross-functional teams including developers, architects, UX designers, and testers to validate and deliver solutions iteratively.
• They will support UAT planning and execution, ensuring delivered functionality meets business expectations.
• This role also includes maintaining detailed documentation of business processes, configurations, and functionality as part of sprint deliverables.
• The analyst is expected to contribute to continuous improvement of Agile practices across the project or program.
• They will stay up to date on Salesforce platform capabilities, especially within Service Cloud and Experience Cloud, to advise on scalable solution options.

Required Qualifications:

• U.S. Citizenship is required.
• Candidates must be able to pass a federal background investigation.
• A bachelor's degree is required.
• Candidates must have at least three years of experience as a Business Analyst on Agile teams, preferably in a Salesforce environment.
• They should demonstrate a proven ability to write clear, actionable user stories and manage backlogs using tools like Jira or Azure DevOps.
• Experience supporting Salesforce Service Cloud and/or Experience Cloud implementations is essential.
• The ideal candidate will have strong facilitation skills with experience leading sprint ceremonies and stakeholder engagement sessions.
• Excellent communication and collaboration skills are required, along with the ability to engage both technical teams and business users.
• Familiarity with Agile metrics, velocity tracking, and iterative delivery best practices is also expected.

Preferred Qualifications:

• A Salesforce Administrator or Business Analyst Certification is preferred.
• Experience supporting federal clients or working in regulated industries is strongly desired.
• Additional preferred experience includes exposure to Omni-Channel, Case Management, Knowledge, or Customer Portals.
• An understanding of Salesforce data models, roles, profiles, and security best practices is helpful.
• Experience in change management

Company Information:

Yudrio, Inc. is a high-end Information Technology (IT) solutions provider. We provide deep expertise and capabilities of a large company while maintaining the intimacy of a small business. Yudrio has supported mission critical applications by providing innovative, customized, end-to-end services that demonstrate measurable benefits, increased efficiency, and reduced costs. Our results-oriented success curtails from our pioneering approach to solving complex problems. Yudrio offers services in the areas of strategy, application development, enterprise and technical infrastructure solutions. Our services span across various technology platforms, operating systems and infrastructures.

Yudrio has an impressive fifteen-year track record of delivering superior, dynamic technical systems to the federal government. We are currently working on projects for the Federal Deposit Insurance Company (FDIC), Environmental Protection Agency (EPA), United States Army Corps of Engineers (USACE), Department of Homeland Security (DHS), Internal Revenue Service (IRS), United States Air Force (USAF), and Federal Trade Commission (FTC).

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!

The Salesforce Business Analyst role will be responsible for ongoing enhancement and maintenance evaluation of the Salesforce platform and it's processes. These responsibilities include cross-team collaboration on implementation strategies, user management, out-of-the-box capabilities vs customizations, security and visibility constraints, and compliance related auditing.This role will be key for helping ensure that we maintain a compliant environment that can scale as our business grows while also adapting as business needs change.

Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one ofFast Company 's World's 50 Most Innovative Companies for 2017.

What you will be working on:

*Translate company initiatives into actionable requirements within our Salesforce platform.

*Consult between involved technical teams for ongoing efforts and product strategies.

*As appropriate, recommend custom vs out-of-the-box solutions for new features or product enhancements within the platform.

*Help manage and support API integrations with authentication and access best practices.

*Audit and review change requests to ensure changes are appropriately being managed and coordinated.

*Maintain a working knowledge of supported Salesforce features and products, as well as upcoming changes that impact the org. (i.e Process Builder, Flows, Data Modeling, Maps, Digital Engagement, Feedback Management, Access and Authentication, Release Updates, Lighting Experience, Feature Retirement)

*Identify opportunities for improvement when assisting with legacy features and implementations.

Who you will work with:

You will be working with business stakeholders and varying technical teams across business units to investigate, design, and help implement product enhancements and solutions. Throughout each effort you'll work in conjunction with your fellow administrators to consult and identify the appropriate course of action while documenting each effort. As needed, you'll also coordinate external assistance with Salesforce Premier Support and Proactive Monitoring.

What we're looking for:

*2-3 years' experience administrating within Salesforce Service Cloud

*2-3 years' experience implementing and maintaining technical projects and systems

*Deep understanding of out-of-the-box Salesforce capabilities and features

*Strong analytical perspective and understanding of Salesforce data models and architecture

*Strong understanding of Salesforce automation and integration capabilities

*Excellent written and verbal communication skills

*Detailed and deadline oriented

*Certification: Salesforce Certified Administrator

*Bonus: Certification: Salesforce Certified Advanced Administrator

*Bonus: Experience administrating and customizing Digital Engagement: Messaging

*Bonus: Salesforce Einstein/AI experience

*Bonus: Sales Cloud administration

*Bonus: Development experience (Apex, Javascript, LWC, Aura)

*Bonus:SOX Compliance Experience

*Bonus: PCI Compliance Experience

Why Vivint:

*Paid holidays and flexible paid time away

*Your choice between Mac or PC

*Employee pricing on smart home products

*Casual dress code

*Onsite gym, gaming tables across our campus

*Onsite health clinic

*Medical/dental/vision/life coverage

What We Stand For

• Honesty and Integrity Come First
• Do the right thing
• Customer Obsession is Our Advantage
• A relentless passion to serve the customer
• Innovation is Essential
• Today's innovation is tomorrow's lifeblood
• We Win Together
• Individuals win games: teams win championships
• Exceptional is Expected
• Talk is cheap: create value, not just motion
• We Give Back
• Helping people is core to our DNA

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

Join our dynamic Business Systems team and take the reins in shaping the future of our company's operations! As a key player, you'll be the mastermind behind the design, implementation, and continuous improvement of vital systems that drive our business forward.

Your mission? Dive deep into existing processes, unravel their intricacies, and unveil opportunities for enhancement. Take charge of project management for feature upgrades, ensuring smooth sailing for our Customer Experience team. But that's not all - collaboration is at the heart of what we do. You'll seamlessly work across departments like Finance and Sales, ensuring our business systems and processes not only meet but exceed expectations in scalability.

Ready to make a real impact? Bring your skills to the table, and let's revolutionize the way we operate. Your journey starts here!

Here's a closer look at this key role:

• Process map critical business operations and document requirements in order to optimize LogicMonitor's systems
• Partner with business stakeholders to uncover automation opportunities, clearly communicating project scope and timelines across the organization
• Design technical solutions for process transformation, partnering with administrators and developers from various departments
• Identify and streamline time-consuming internal processes, contributing to the creation of automated, reliable, and scalable solutions
• Create and maintain accurate and consistent process documentation
• Ensure accuracy and accessibility of system data, collaborating with the data team and overseeing reliable integrations between systems
• Manage the user acceptance testing (UAT) process for key initiatives and meticulously document results
• Collaborate with system administrators to implement best practices in system maintenance, security, release management, improvements, and data integrity

What You'll Need:

• Bachelor's degree
• 2-3 years of experience in Salesforce Administration or Analysis
• Proficiency in agile project management and release management
• Familiarity with Salesforce (required), Marketo, Jira, Gong, SalesNavigator, Clari, Zoominfo or equivalent best-of-breed SaaS applications and Microsoft Office Suite
• Experience in Operations oriented roles
• Capacity to coordinate and prioritize multiple activities within a deadline-driven environment
• Capability to assess the end-to-end process and provide insights on downstream effects of changes
• Experience using AI tools to enhance productivity, innovation, or problem-solving.

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 9/15/2025

LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-SS1 #LI-Hybrid #BI-Hybrid

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is:

$76,650-$90,000 USD

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let's talk about how you can find your place here at Stifel, where success meets success .

What You'll Be Doing

The Salesforce Business Analyst will engage with business units, salesforce development, and other peers to analyze, document, and understand business processes and procedures. The analyst will also support discovery or solution design for Salesforce initiatives and development.

What We're Looking For

• Collaborate with business users and stakeholders to elicit, document, and analyze functional and technical requirements.
• Integrate data from multiple data sources or functional areas, ensure data accuracy and integrity, and update data as needed.
• Help develop clear and concise user stories and acceptance criteria to guide development and testing efforts.
• Help coordinate sprint planning and provide input to the daily standups as needed.
• Organize business and internal meetings, including all logistics related to key meetings.
• Provide end-user training and support on Salesforce functionality and processes.
• Work with the Development and QA team in various development phases, including design, implementation, integration, revision control, release, and the maintenance of multiple products and systems.
• Gain a strong understanding of the Salesforce platform and its use across all business units and practices.
• Coordinate with story grooming and management.
• Write queries or reports to provide data for various analytical projects. Interpret data to identify business trends, conduct root cause analysis of business problems, or suggest areas for process improvement.

What You'll Bring

• Strong problem-solving and analytical skills, excellent communication and collaboration abilities, and the ability to work independently and as part of a team.
• Deep understanding of Salesforce platform features, capabilities, and best practices.
• Familiarity with Agile methodologies and project management principles.

Education & Experience

• Minimum Required: Bachelor's degree in business, information technology, related field, or equivalent work experience.
• 3+ years of experience as a Salesforce Business Analyst, Salesforce Administrator, or Salesforce Sales Cloud Consultant is preferred.

Licenses & Credentials

• Salesforce Certified Business Analyst is preferred.

Systems & Technology

• Agile methodologies.
• In-depth knowledge of Salesforce.

#LI-LL1

Compensation Range

Salary: USD $84,100.00/Yr. - USD $125,000.00/Yr.

Actual salaries may vary, and may be based on several factors, including but not limited to each candidate's qualifications, skills, and overall competencies for the position. The base salary is one component of Stifel's overall compensation package for each individual employee. Other benefits and offerings include, but not limited to, discretionary bonuses, health / dental / vision / prescription insurance offerings, Stifel Total Health Connect, flexible spending accounts, tuition & certification assistance programs, paid time off, and much, much more! To view a more comprehensive list of Stifel's current offerings, please visit Applications are accepted until the position is filled.

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.

Who we are

Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that's totally automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.

Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers' time to market including the largest brands in the world.

About the role

We are seeking a Salesforce Business Analyst to help guide the review and recommendations to drive operational improvements in business processes and efficiency in Salesforce.

In this role you will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions.

Responsibilities include:

• Requirement Gathering and Analysis: Conducting workshops, interviews, and other methods to gather, analyze, and document business requirements for Salesforce implementations and enhancements.
• Solution Design: Translating requirements into detailed specifications, user stories, and process flows, ensuring alignment with Salesforce best practices and platform capabilities.
• Collaboration and Communication: Working closely with stakeholders across different business units and with the development team to ensure clear understanding and successful implementation.
• UAT and Documentation: Managing User Acceptance Testing (UAT) and ensuring that user documentation is accurate and up-to-date.
• Troubleshooting and Problem Solving: Identifying and resolving issues related to Salesforce functionality and data, working with the development team as needed.
• Staying Updated: Keeping up-to-date with Salesforce releases, new features, and best practices to ensure the platform is used effectively.

Basic Qualifications:

• Bachelor degree in Engineering or Computer Science
• Working knowledge of Tricentis Products
• 2+ years work experience in Business Analysis
• 2+ years work experience with Salesforce technology
• Working knowledge of building dashboards in Tableau or Power BI

Preferred Qualifications:

• Master degree in Business Analytics or Data Analytics

Why Tricentis?

Tricentis Core Values:

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we'll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate Self-Awareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

• Market competitive salary + success-oriented commission / bonus

• Supportive and engaged leadership team.

• Career path and professional & personal development.

• 401(k) / pension plan, full benefits package available.

• Hybrid work environment.

• Personal and professional development.

• And more!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Boston, MA. At LogicMonitor, we hire within our Centers of Energy-vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

Join our dynamic Business Systems team and take the reins in shaping the future of our company's operations! As a key player, you'll be the mastermind behind the design, implementation, and continuous improvement of vital systems that drive our business forward.

Your mission? Dive deep into existing processes, unravel their intricacies, and unveil opportunities for enhancement. Take charge of project management for feature upgrades, ensuring smooth sailing for our Customer Experience team. But that's not all - collaboration is at the heart of what we do. You'll seamlessly work across departments like Finance and Sales, ensuring our business systems and processes not only meet but exceed expectations in scalability.

Ready to make a real impact? Bring your skills to the table, and let's revolutionize the way we operate. Your journey starts here!

Here's a closer look at this key role:

• Process map critical business operations and document requirements in order to optimize LogicMonitor's systems
• Partner with business stakeholders to uncover automation opportunities, clearly communicating project scope and timelines across the organization
• Design technical solutions for process transformation, partnering with administrators and developers from various departments
• Identify and streamline time-consuming internal processes, contributing to the creation of automated, reliable, and scalable solutions
• Create and maintain accurate and consistent process documentation
• Ensure accuracy and accessibility of system data, collaborating with the data team and overseeing reliable integrations between systems
• Manage the user acceptance testing (UAT) process for key initiatives and meticulously document results
• Collaborate with system administrators to implement best practices in system maintenance, security, release management, improvements, and data integrity

What You'll Need:

• Bachelor's degree
• 2-3 years of experience in Salesforce Administration or Analysis
• Proficiency in agile project management and release management
• Familiarity with Salesforce (required), Marketo, Jira, Gong, Clari, Zoominfo, SalesNavigator or equivalent best-of-breed SaaS applications and Microsoft Office Suite
• Experience in Operations oriented roles
• Capacity to coordinate and prioritize multiple activities within a deadline-driven environment
• Capability to assess the end-to-end process and provide insights on downstream effects of changes
• Experience using AI tools to enhance productivity, innovation, or problem-solving.

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 9/15/2025

LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-SS1 #LI-Hybrid #BI-Hybrid

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is:

$76,650-$90,000 USD

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor's U.S. Pay Transparency Nondiscrimination Provision.