Explore numerous call center job opportunities across the United States. These roles often involve handling 71,827 Call Center jobs in the United States
Remote Customer Service Representative
Posted 28 days ago
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Job Description
We are seeking a Remote Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients through various communication channels. This position requires excellent communication skills, problem-solving abilities, and a customer-centric mindset.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely manner
- Resolve customer complaints and issues with professionalism and empathy
- Provide product information and assistance to customers
- Process orders, returns, and exchanges accurately
- Collaborate with other departments to ensure customer satisfaction
- High school diploma or equivalent
- Prior customer service experience preferred
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to work independently and in a team environment
- Proficiency in Microsoft Office and CRM software
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Ability to remain calm and professional under pressure
If you are a customer service-oriented individual with a passion for helping others, we want to hear from you! Apply now to join our team as a Remote Customer Service Representative.
Company Details
Help Desk/Call Center Analyst
Posted 10 days ago
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Job Description
**Required: Secret Clearance**
Serve as a member of a service desk operations team that is the initial point of contact for customer support. Provide efficient, high-quality, and compassionate assistance to Members, former Members, and Families of the Armed Forces or their representatives and to the General Public. All successful candidates are required to be fully COVID-19 vaccinated.
Responsibilities:
- Answer or escalate inquiries for US Military families, DoD Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes.
- Ability to identify core issue and utilize the appropriate work procedures to address the issue.
- Handle sensitive calls in a respectful and patient manner.
- Document all interactions in an existing case management system.
- Maintain and update records as communication and documents are received.
- Escalate inquiries to government officials as required.
- Develop an understanding and maintain ongoing knowledge of Arlington National Cemetery.
- Provide general information, directions, and other forms of assistance to the general public.
- Works under direction of Team Lead.
- Other tasks and responsibilities, as assigned.
- Previous experience in Hospitality Industry or in Customer Service preferred.
- Excellent oral and written communication skills.
- Basic computer skills (Microsoft Office).
- Required: Security Clearance: Active or Interim Secret
- Required: Must hold US citizenship.
- Springfield, VA (On-site)
Flexible work from home options available.
Compensation: $45,000.00 - $55,000.00 per year
JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Our ability to form long-lasting relationships with both candidates and employers is the foundation of our success and what drives everything we do. Our team knows that cultivating these relationships leads to the most effective results, which drive your company's growth and progress.
Help Desk Technician (Call Center)
Posted 17 days ago
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Job Description
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.
NTT DATA Services currently seeks a **Help Desk Technician** to join our team in **Smithfield, RI.**
**Role Responsibilities**
+ This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
+ This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
+ Calls will be received through a queue and out-bound calls could be required.
+ As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
+ You will be provided all required training and a handbook for each project as well as necessary application/systems access.
**Required Skills/Experience**
- A minimum of 1-year relevant work experience needed.
- Must possess clear, accurately and tactful, communication both verbally and written
- Possess basic troubleshooting and problem-solving skills
- Working knowledge of Microsoft Outlook, Word, and Excel preferred
- IT hardware installation experience preferred terminology.
**Education:**
- A Minimum of a High School Diploma or GED required
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is **($x - x/hourly )** . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Call Center/Help Desk Technician III
Posted 4 days ago
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Job Description
Call Center/Help Desk Technician III (BWAK)
We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III** to deliver exceptional technical assistance to our end-users in Barrow, AK. The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software. The ideal candidate will possess robust communication abilities, extensive technical knowledge, and a steadfast commitment to prioritizing customer satisfaction.
**Responsibilities**
+ Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues.
+ Accurately diagnose and resolve technical issues.
+ Effectively escalate issues to the appropriate resources when necessary
+ Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation
+ Ability to prioritize work and exercise good judgement while managing multiple tasks.
+ Provide operational technical support to clients both on-site and remote relating to company managed equipment.
+ Manage ongoing maintenance and deployment of new hardware and software for device life cycle.
+ Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.
+ Provide on-site service support, installation, and configuration with PCs, smart devices, telephony, and network solutions.
+ Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related inquiry or issues relating to Microsoft Office, Windows OS, etc.
+ Imaging of desktop and laptop computers-knowledge of System Center Configuration Manager (SCCM) and Azure Intune is a plus.
+ Provide setup, configuration, and troubleshooting of video conferences for internal and external meetings.
+ Prepare workstations, including the setup and configuration of laptops and desktops.
+ Interface with hardware vendors to facilitate repair and installation.
+ Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues.
+ Manage small projects as needed and effectively communicate technical issues and project execution with IT Managers and Network/Server Engineers.
**Qualifications**
+ Proficiency with current Windows OS
+ Experience with Active Directory & Azure Active Directory, M365 Multifactor Authentication and BitLocker.
+ Experience with Administration and Troubleshooting of M365 Cloud Applications to include Exchange Online, OneDrive, Teams, & SharePoint.
+ Knowledge and experience supporting, troubleshooting, and configuring PC Hardware and peripherals.
+ End-User desktop support, mobile device support, email support, phone support, etc.
+ A+,Network+ or Security+ certificaiton preferred.
+ Demonstrated expertise in critical thinking, active listening, complex problem solving, coordination, instruction, judgment, decision making, and monitoring processes.
+ Exceptional skills in oral and written comprehension and expression, problem sensitivity, and both deductive and inductive reasoning.
+ Proficient in information organization, with a keen eye for detail and effective prioritization.
**Educational & Experience:**
+ Bachelor's Degree in Management Information Systems, Computer Science, or related field and four years of related experience preferred. Degree may be substituted for experience on a year-to-year basis.
+ Four or more (4+) years' experience in a technical support or helpdesk role.
**Certificates, Licenses, Registration Requirements:**
+ Prefer A+,Network+ or Security+ Certificate, and pursuing these qualifications may be in progress.
+ We require that these qualifications be completed prior to one calendar year after being hired.
**Skills** : Critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.
**Knowledge** : Computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology
**Abilities** : Oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering.
**Work Environment/Conditions**
+ Working around machinery
+ Exposure to extreme cold, humidity or hot temperatures; working outside.
**Physical Demands:**
+ Ability to sit/stand for prolonged periods of time; confined to workstation.
+ Ability to lift objects up to 10-25 lbs.
+ Climbing, stooping, bending, kneeling, crouching.
+ Pulling or pushing.
+ Prolonged use of video display terminals.
+ Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition.
+ Reach/relocate items above shoulder.
**SECURITY CLEARANCE REQUIREMENTS:** There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.
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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance ( contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
**Join our Talent Community!**
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**ID** _2024-21477_
**Category** _Information Technology_
**Location : Location** _US-AK-Barrow_
**Minimum Clearance Required** _N/A_
**Travel Requirement** _Less than 10%_
Pharmacy Help Desk Call Center Representative
Posted today
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Job Description
Job Description
POSITION SUMMARY
The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.
ESSENTIALS ROLES AND RESPONSIBILITIES
1. Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
2. Answer incoming providers’ and beneficiaries’ calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
3. Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
4. Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
5. Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
6. Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
7. Guide pharmacies, providers and beneficiaries regarding the process of claim
transmission, reimbursement and payment.
8. Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
9. Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
10. Identify system issues and route to the corresponding internal department.
11. Make outbound calls to pharmacies, providers and beneficiaries if necessary.
12. Support all Quality Management Program initiatives.
13. Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.
TRAINING & EDUCATION
Pharmacy Technician, Technical or Associate Degree
LICENSURE / CERTIFICATION
Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.
PROFESSIONAL EXPERIENCE
1 - 2-year customer service or call center experience and healthcare environment (Preferable).
PROFESSIONAL COMPETENCIES
Knowledge:
• Fully Bilingual (Spanish / English written and verbal).
• PC skills (Microsoft System)/System oriented.
Skills:
• Strong customer service skills.
• Excellent phone, written, active listening and follow-through skills.
• Skill in analyzing situations accurately and taking effective action.
• Attention to details.
• Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.
• Ability to work with others to reach a solution.
• Be able to toggle between several software programs.
• Demonstrated effective organizational skills.
Abilities:
• Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.
• Ability to work with others to reach a solution.
• Be able to toggle between several software programs.
• Ability to work in a fast-paced environment and multitask.
PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans
Call Center Agent
Posted 10 days ago
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Job Description
Call Center Representative Job Description
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Call Center Representative Responsibilities:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Company Details
Call Center Agent
Posted 18 days ago
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Job Description
We're looking for reliable, friendly, and motivated individuals to join our remote customer support team as Call Center Agents. In this role, you’ll assist customers via phone, resolve issues efficiently, and provide a positive experience every time.
Whether you're looking to build a career in customer service or want a flexible part-time schedule, we’d love to hear from you!
Responsibilities:
Answer incoming calls from customers professionally and promptly
Provide accurate information and resolve basic issues
Escalate complex problems to the appropriate department
Document call details and maintain customer records
Follow company scripts and procedures during calls
Deliver excellent customer service in every interaction
Requirements:
High school diploma or equivalent
Strong verbal communication and active listening skills
Comfortable using computers and call center software
Ability to work independently in a remote setting
Prior customer service or call center experience is a plus (but not required — training provided
Schedule:
Full-time and part-time shifts available
Flexible scheduling — morning, afternoon, or evening shifts
Weekend availability is a plus
Company Details
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Call Center Agent
Posted 20 days ago
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Job Description
We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.
To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.
Call Center Manager Responsibilities:
Hiring, training, coaching, and leading call center representatives as they provide support for customers.
Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
Assisting other management team members in identifying trends and establishing call center goals.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Authorizing replacements or refunds.
Taking on other tasks or projects to support employees, other managers, and call center operations.
Call Center Manager Requirements:
High school diploma or equivalent.
More education or experience in a related field may be preferred.
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Polite, professional phone voice.
Company Details
Call Center Agent
Posted 21 days ago
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Job Description
Job Title: Call Center Agent (Full-Time)
Company: Soluciones Neumáticas
Location: Remote
Salary: $22 – $25 per hour
Job Overview:
Soluciones Neumáticas is seeking highly motivated and customer-focused individuals to join our team as Call Center Agents . In this role, you will be the first point of contact for customers, providing accurate information, support, and solutions in a professional manner.
Key Responsibilities:
- Handle inbound and outbound customer calls in a fast-paced environment
- Resolve product or service issues promptly and professionally
- Update customer records and maintain accurate call logs
- Escalate complex issues to the appropriate departments when necessary
- Follow communication scripts and company policies
- Provide excellent service to ensure customer satisfaction and retention
Requirements:
- Previous experience in a call center or customer service role is preferred
- Strong communication and listening skills
- Ability to multitask and work independently
- Comfortable using computers, CRM tools, and call systems
- High school diploma or equivalent required
Skills:
- Problem-solving and conflict resolution
- Time management
- Attention to detail
- Empathy and patience
- Team collaboration
Company Details
Call center agent
Posted 34 days ago
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Job Description
At Lyra Health we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Objectives of this role- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
- High school degree or equivalent
- Experience working in a call center or customer-support role
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
- Expertise in conflict resolution
- Experience in customer sales