18,042 Merchants jobs in the United States

Overview

Qualitative Product Researcher II, Merchants – Pinterest

Join to apply for the Qualitative Product Researcher II, Merchants role at Pinterest .

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences, and embrace the flexibility to do your best work.

• Prioritize and conduct research that varies in approach, scale, scope, timeframe and methodologies across multiple work streams, ensuring work is aligned with the right project at the right time
• Select and communicate the appropriate method or mix of methods (ranging from usability testing, diary studies, semi-structured interviews, participatory workshops, and more) to answer research questions
• Build strong relationships as a strategic partner with Product, Design, Engineering, Product Analytics & Data Science, Product Marketing and other cross-functional teams to identify high-impact work and ensure it lands within teams
• Proactively communicate and share research findings with product teams, leaders, and other audiences in compelling, actionable, and engaging ways
• Inform and guide product decisions and strategy within the Merchants and broader shopping space

• Bachelor's degree in psychology, a related field or equivalent experience
• 4+ years experience designing and conducting end-to-end product research as part of cross-functional product teams
• Ability to toggle between owning and executing end-to-end research and leveraging insights to shape strategy and influence decision making with product leaders
• Broad toolbox of qualitative methods and the ability to select appropriate methods to answer different types of questions
• Curiosity, self-awareness, humility, and a drive for growth, learning, and sharing knowledge
• Excellent communication, collaboration, and group facilitation skills
• Experience recruiting and conducting research with businesses or on B2B products is a plus

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

• We let the type of work you do guide the collaboration style. We aren’t always in an office, but we gather for key moments of collaboration. The role will require in-person collaboration 1–2 times per quarter and can be situated anywhere in the country.

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. We are sharing the base salary range for this position. The position is eligible for equity. Final salary is based on location, travel, relevant prior experience, or particular skills and expertise. US based applicants only.

Salary range: $100,937—$207,811 USD

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, protected veteran status, disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable laws. If you require a medical or religious accommodation during the job application process, please contact support.

Overview

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

Merchants are a key component of the shopping ecosystem on Pinterest today. They help us create experiences where Pinners can discover and engage with a wide variety of brands, products, and shoppable content. As a researcher on the Merchant team, you’ll be challenged to take on work that helps us attract, onboard, activate, and deliver value for merchants at scale on Pinterest. This role is part of our central research team and embedded within the shopping space, working specifically with Product, Engineering, Design, and other cross-functional partners to build experiences that help Merchants succeed on Pinterest.

We’re looking for a qualitative researcher who has worked on digital e-commerce or advertising experiences and who can bring actionable insights to life to drive product impact. The ideal candidate is an experienced researcher who can lead, design, execute, and communicate impactful research on a deadline in a fast paced product development environment.

• Prioritize and conduct research that varies in approach, scale, scope, timeframe and methodologies across multiple work streams, making sure to work on the right project at the right time
• Select and communicate the appropriate method or mix of methods (ranging from usability testing, diary studies, semi-structured interviews, participatory workshops, and everything in between) to answer research questions
• Build strong relationships as a strategic partner with Product, Design, Engineering, Product Analytics & Data Science, Product Marketing and other cross-functionals to identify high impact work and ensure it lands within teams
• Proactively communicate and share research findings with product teams, leaders, and other audiences in compelling, actionable, and engaging ways
• Inform and guide product decisions and strategy within the Merchants and broader shopping space

• Bachelor's degree in psychology, a related field or equivalent experience
• 4+ years experience designing and conducting end-to-end product research (from initial design and recruitment through final deliverable) as part of cross-functional product teams
• Ability to toggle between owning and executing end-to-end research and leveraging insights to shape strategy and influence decision making with product leaders
• Broad toolbox of qualitative methods and the ability to select appropriate methods to answer different types of questions
• Curiosity, self-awareness, humility, and a drive for growth, learning, and sharing knowledge
• Excellent communication, collaboration, and group facilitation skills
• Experience recruiting and conducting research with businesses or on B2B products, a plus

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country.

#LI-BL5

#LI-REMOTE

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Our Commitment to Inclusion:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please completethis formfor support.

Join to apply for the Sr. Customer Success Manager - Merchants role at Early Warning.

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

• Develops trusted, influential partnerships with key decision makers across merchant accounts, and strategic channel partners who enable and support Paze merchants.
• Responsible for working with merchants to drive consumer awareness, adoption, usage, and continuous improvement. Requires expertise of merchant organizational structure/decision making, company performance and strategic initiatives, product/services, and consistent pulse on the state of Paze performance (e.g., KPIs, user experience (UX), active opportunities, marketing/promotions, and challenges/threats).
• Develops strategic account plans for top strategic merchants (annual, quarterly priorities) in close coordination with Paze cross-functional teams and senior leadership. Builds and maps relationships across merchant organization.
• Expertly presents the roadmap and value of Paze to external merchant teams, instilling confidence and gaining buy-in and commitment, while navigating complex discussions to expand the relationship, including signing agreements (e.g., marketing and incentives) and ensuring compliance with Paze network rules.
• Works collaboratively with leaders internally and with customers/partners in product/digital, marketing, risk, technology, operations and other functions critical to Paze’s success.
• Manages the post-integrations relationship with Paze merchants, tracking & driving growth, identifying new engagement opportunities, and leading quarterly business reviews.
• Works with marketing and product and Paze merchants to improve the customer experience, inform the product roadmap, market and promote Paze adoption and transactions, and execute marketing and promotional campaigns to maximize success.
• Influences and negotiates for successful outcomes; presents and defends complicated or delicate issues.
• Applies in-depth knowledge of relationship management and customer success, the financial services/payments industry, and business expertise to help differentiate EWS and Paze from the competition.
• Ensures that Salesforce.com is kept updated and current for all opportunities, contacts, projects, and legal efforts within assigned portfolio.
• Supports the company’s commitment to risk management and ethical business practices, safeguarding the integrity and confidentiality of systems and data.

• Bachelor’s degree in business, finance, or related field.
• 8-10+ years’ experience in financial services/payments and strategic relationship management, customer success and/or business development. Experience with merchant services, eCommerce and/or innovative payment services to merchants.
• Ability to develop collaborative relationships with a diverse portfolio of merchants to drive broad adoption of Paze services and functionality.
• Proven merchant and/or partner relationship management experience in technology solutions focused on payments, with an emphasis on revenue generation in the financial services sector.
• Consultative, conceptual, and strategic selling skills. Strong influencing skills, able to sell concepts internally and drive streamlined decision making across clients at the senior level.
• Excellent communication skills – experience coordinating and running impactful meetings, strong written communication, excellent presentation skills, and an active listener.
• Outstanding interpersonal skills with the ability to expertly collaborate cross-functionally across internal, merchant and channel partner stakeholders to succeed.
• Self-starter and collaborative team player who thrives in a dynamic environment, managing ambiguity while delivering results with minimal oversight.
• Strong analytical skills, capable of evaluating opportunities from both quantitative and qualitative perspectives and driving performance tracking.
• Expertise in building business cases for market opportunities, including strategy development, market segmentation, competitive analysis, and financial analysis.
• Must be able to travel as needed (e.g., QBRs, events/conferences, key merchant meetings).
• Background and drug screen.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers and travel. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The Pay Scale For This Position In Phoenix, AZ/ Chicago, IL in USD per year is: $135,000-$55,000. New York, NY/ San Francisco, CA in USD per year is: 150,000 - 185,000.

Additionally, candidates are eligible for a discretionary bonus and a competitive benefit plan.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

• Healthcare Coverage –Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan –Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

Equal opportunity employer statement and San Francisco Fair Chance Ordinance notice as applicable.

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Customer Success Manager - Merchants is a senior strategic leader responsible for building strong relationships with a portfolio of key strategic Paze merchant partners. The leader holistically owns and manages the merchant relationships to drive acceptance, awareness, optimization, and support the overall strategic engagement with Paze merchants. The role oversees merchant relationship health, building strong cross-functional relationships with customers, and collaborates across Paze and Paze partners, to enable Paze strategies and success at the senior executive level, ensuring these partnerships grow and thrive over time. The Sr. Customer Success Manager - Merchants plays a key role in delivering strong team and individual results in a high-growth environment.

Essential Functions

• Develops trusted, influential partnerships with key decision makers across merchant accounts, and strategic channel partners who enable and support Paze merchants.

• Responsible for working with merchants to drive consumer awareness, adoption, usage, and continuous improvement. Requires expertise of merchant organizational structure/decision making, company performance and strategic initiatives, product/services, and consistent pulse on the state of Paze performance (e.g., KPIs, user experience (UX), active opportunities, marketing/promotions, and challenges/threats).

• Develops strategic account plans for top strategic merchants (annual, quarterly priorities) in close coordination with Paze cross-functional teams and senior leadership.Builds and maps relationships across merchant organization.

• Expertly presents the roadmap and value of Paze to external merchant teams, instilling confidence and gaining buy-in and commitment, while navigating complex discussions to expand the relationship, including signing agreements (e.g., marketing and incentives) and ensuring compliance with Paze network rules.

• Works collaboratively with leaders internally and with customers/partners in product/digital, marketing, risk, technology, operations and other functions critical to Paze's success.

• Manages the post-integrations relationship with Paze merchants, tracking & driving growth, identifying new engagement opportunities, and leading quarterly business reviews.

• Works with marketing and product and Paze merchants to improve the customer experience, inform the product roadmap, market and promote Paze adoption and transactions, and execute marketing and promotional campaigns to maximize success.

• Influences and negotiates for successful outcomes; presents and defends complicated or delicate issues.

• Applies in-depth knowledge of relationship management and customer success, the financial services/payments industry, and business expertise to help differentiate EWS and Paze from the competition.

• Ensures that Salesforce.com is kept updated and current for all opportunities, contacts, projects, and legal efforts within assigned portfolio.

• Supports the company's commitment to risk management and ethical business practices, safeguarding the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a bachelor's degree in business, finance, or related field.

• 8-10+ years' experience in financial services/payments and strategic relationship management, customer success and/or business development. Experience with merchant services, eCommerce and/or innovative payment services to merchants.

• Ability to develop collaborative relationships with a diverse portfolio of merchants to drive broad adoption of Paze services and functionality.

• Proven merchant and/or partner relationship management experience in technology solutions focused on payments, with an emphasis on revenue generation in the financial services sector.

• Consultative, conceptual, and strategic selling skills. Strong influencing skills, able to sell concepts internally and drive streamlined decision making across clients at the senior level.

• Excellent communication skills - experience coordinating and running impactful meetings, strong written communication, excellent presentation skills, and an active listener.

• Outstanding interpersonal skills with the ability to expertly collaborate cross-functionally across internal, merchant and channel partner stakeholders to succeed.

• Self-starter and collaborative team player who thrives in a dynamic environment, managing ambiguity while delivering results with minimal oversight.

• Strong analytical skills, capable of evaluating opportunities from both quantitative and qualitative perspectives and driving performance tracking.

• Expertise in building business cases for market opportunities, including strategy development, market segmentation, competitive analysis, and financial analysis.

• Must be able to travel as needed (e.g., QBRs, events/conferences, key merchant meetings).

• Background and drug screen.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers and travel. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Thepay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $135,000-$55,000.

New York, NY/ San Francisco, CA in USD per year is: 150,000 - 185,000.

Additionally, candidates are eligible for a discretionary bonus and a competitive benefit plan.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

#Dice

#LI-AV1

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Ourteamcan share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Customer Success Manager - Merchants is a senior strategic leader responsible for building strong relationships with a portfolio of key strategic Paze merchant partners. The leader holistically owns and manages the merchant relationships to drive acceptance, awareness, optimization, and support the overall strategic engagement with Paze merchants. The role oversees merchant relationship health, building strong cross-functional relationships with customers, and collaborates across Paze and Paze partners, to enable Paze strategies and success at the senior executive level, ensuring these partnerships grow and thrive over time. The Sr. Customer Success Manager - Merchants plays a key role in delivering strong team and individual results in a high-growth environment.

Essential Functions

• Develops trusted, influential partnerships with key decision makers across merchant accounts, and strategic channel partners who enable and support Paze merchants.

• Responsible for working with merchants to drive consumer awareness, adoption, usage, and continuous improvement. Requires expertise of merchant organizational structure/decision making, company performance and strategic initiatives, product/services, and consistent pulse on the state of Paze performance (e.g., KPIs, user experience (UX), active opportunities, marketing/promotions, and challenges/threats).

• Develops strategic account plans for top strategic merchants (annual, quarterly priorities) in close coordination with Paze cross-functional teams and senior leadership.Builds and maps relationships across merchant organization.

• Expertly presents the roadmap and value of Paze to external merchant teams, instilling confidence and gaining buy-in and commitment, while navigating complex discussions to expand the relationship, including signing agreements (e.g., marketing and incentives) and ensuring compliance with Paze network rules.

• Works collaboratively with leaders internally and with customers/partners in product/digital, marketing, risk, technology, operations and other functions critical to Paze’s success.

• Manages the post-integrations relationship with Paze merchants, tracking & driving growth, identifying new engagement opportunities, and leading quarterly business reviews.

• Works with marketing and product and Paze merchants to improve the customer experience, inform the product roadmap, market and promote Paze adoption and transactions, and execute marketing and promotional campaigns to maximize success.

• Influences and negotiates for successful outcomes; presents and defends complicated or delicate issues.

• Applies in-depth knowledge of relationship management and customer success, the financial services/payments industry, and business expertise to help differentiate EWS and Paze from the competition.

• Ensures that Salesforce.com is kept updated and current for all opportunities, contacts, projects, and legal efforts within assigned portfolio.

• Supports the company’s commitment to risk management and ethical business practices, safeguarding the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a bachelor’s degree in business, finance, or related field.

• 8-10+ years’ experience in financial services/payments and strategic relationship management, customer success and/or business development. Experience with merchant services, eCommerce and/or innovative payment services to merchants.

• Ability to develop collaborative relationships with a diverse portfolio of merchants to drive broad adoption of Paze services and functionality.

• Proven merchant and/or partner relationship management experience in technology solutions focused on payments, with an emphasis on revenue generation in the financial services sector.

• Consultative, conceptual, and strategic selling skills. Strong influencing skills, able to sell concepts internally and drive streamlined decision making across clients at the senior level.

• Excellent communication skills – experience coordinating and running impactful meetings, strong written communication, excellent presentation skills, and an active listener.

• Outstanding interpersonal skills with the ability to expertly collaborate cross-functionally across internal, merchant and channel partner stakeholders to succeed.

• Self-starter and collaborative team player who thrives in a dynamic environment, managing ambiguity while delivering results with minimal oversight.

• Strong analytical skills, capable of evaluating opportunities from both quantitative and qualitative perspectives and driving performance tracking.

• Expertise in building business cases for market opportunities, including strategy development, market segmentation, competitive analysis, and financial analysis.

• Must be able to travel as needed (e.g., QBRs, events/conferences, key merchant meetings).

• Background and drug screen.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers and travel. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Thepay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $135,000-$55,000.

New York, NY/ San Francisco, CA in USD per year is: 150,000 - 185,000.

Additionally, candidates are eligible for a discretionary bonus and a competitive benefit plan.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

#Dice

#LI-AV1

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage– Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan– Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off –Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Ourteamcan share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Sr. Customer Success Manager - Merchants page is loadedSr. Customer Success Manager - Merchants Apply locations New York City Chicago San Francisco Scottsdale time type Full time posted on Posted 4 Days Ago job requisition id REQ

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Customer Success Manager - Merchants is a senior strategic leader responsible for building strong relationships with a portfolio of key strategic Paze merchant partners. The leader holistically owns and manages the merchant relationships to drive acceptance, awareness, optimization, and support the overall strategic engagement with Paze merchants. The role oversees merchant relationship health, building strong cross-functional relationships with customers, and collaborates across Paze and Paze partners, to enable Paze strategies and success at the senior executive level, ensuring these partnerships grow and thrive over time. The Sr. Customer Success Manager - Merchants plays a key role in delivering strong team and individual results in a high-growth environment.

Essential Functions

• Develops trusted, influential partnerships with key decision makers across merchant accounts, and strategic channel partners who enable and support Paze merchants.

• Responsible for working with merchants to drive consumer awareness, adoption, usage, and continuous improvement. Requires expertise of merchant organizational structure/decision making, company performance and strategic initiatives, product/services, and consistent pulse on the state of Paze performance (e.g., KPIs, user experience (UX), active opportunities, marketing/promotions, and challenges/threats).

• Develops strategic account plans for top strategic merchants (annual, quarterly priorities) in close coordination with Paze cross-functional teams and senior leadership.Builds and maps relationships across merchant organization.

• Expertly presents the roadmap and value of Paze to external merchant teams, instilling confidence and gaining buy-in and commitment, while navigating complex discussions to expand the relationship, including signing agreements (e.g., marketing and incentives) and ensuring compliance with Paze network rules.

• Works collaboratively with leaders internally and with customers/partners in product/digital, marketing, risk, technology, operations and other functions critical to Paze’s success.

• Manages the post-integrations relationship with Paze merchants, tracking & driving growth, identifying new engagement opportunities, and leading quarterly business reviews.

• Works with marketing and product and Paze merchants to improve the customer experience, inform the product roadmap, market and promote Paze adoption and transactions, and execute marketing and promotional campaigns to maximize success.

• Influences and negotiates for successful outcomes; presents and defends complicated or delicate issues.

• Applies in-depth knowledge of relationship management and customer success, the financial services/payments industry, and business expertise to help differentiate EWS and Paze from the competition.

• Ensures that Salesforce.com is kept updated and current for all opportunities, contacts, projects, and legal efforts within assigned portfolio.

• Supports the company’s commitment to risk management and ethical business practices, safeguarding the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a bachelor’s degree in business, finance, or related field.

• 8-10+ years’ experience in financial services/payments and strategic relationship management, customer success and/or business development. Experience with merchant services, eCommerce and/or innovative payment services to merchants.

• Ability to develop collaborative relationships with a diverse portfolio of merchants to drive broad adoption of Paze services and functionality.

• Proven merchant and/or partner relationship management experience in technology solutions focused on payments, with an emphasis on revenue generation in the financial services sector.

• Consultative, conceptual, and strategic selling skills. Strong influencing skills, able to sell concepts internally and drive streamlined decision making across clients at the senior level.

• Excellent communication skills – experience coordinating and running impactful meetings, strong written communication, excellent presentation skills, and an active listener.

• Outstanding interpersonal skills with the ability to expertly collaborate cross-functionally across internal, merchant and channel partner stakeholders to succeed.

• Self-starter and collaborative team player who thrives in a dynamic environment, managing ambiguity while delivering results with minimal oversight.

• Strong analytical skills, capable of evaluating opportunities from both quantitative and qualitative perspectives and driving performance tracking.

• Expertise in building business cases for market opportunities, including strategy development, market segmentation, competitive analysis, and financial analysis.

• Must be able to travel as needed (e.g., QBRs, events/conferences, key merchant meetings).

• Background and drug screen.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers and travel. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Thepay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $135,000-$55,000.

New York, NY/ San Francisco, CA in USD per year is: 150,000 - 185,000.

Additionally, candidates are eligible for a discretionary bonus and a competitive benefit plan.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

#Dice

#LI-AV1

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage–Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan–Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off –Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Ourteamcan share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

CURRENT EMPLOYEES: Apply for open positions via Job Hub in your Workday Account.

Early Warning Services delivers innovative payment and risk solutions to financial institutions nationwide.

For over 25 years, Early Warning has been a leader in technology that helps protect and advance the financial system. We serve a diverse network of approximately 2,500 financial institutions, government entities and payment companies. Our product solutions enable real-time funds availability for a variety of payment types through our payments network.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services aims to make our recruitment process accessible to any and all users. If you have a disability or a special need that requires accommodation to navigate our website or complete the application process, please email for an assistance request.

Early Warning has developed and maintains a written AAP and upholds pay transparency nondiscrimination.

E-Verify

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify .

Effective: May 29, 2024

This privacy notice is intended to inform California residents of the personal information we collect, how it’s used and disclosed, and the rights you have in regard to such information.

Job Summary:
We are seeking an experienced and results-oriented Project Manager to lead and manage projects from inception through completion. The ideal candidate will be responsible for coordinating internal teams and external stakeholders to deliver projects that meet business goals, timelines, and budget constraints. This role requires a strategic thinker with excellent communication, problem-solving, and leadership skills who can manage multiple priorities in a fast-paced environment.

Key Responsibilities:
* Define project scope, goals, deliverables, and success criteria in collaboration with senior management and stakeholders.
* Develop comprehensive project plans, schedules, resource allocations, and budgets.
* Lead cross-functional project teams, ensuring timely task completion and alignment with project goals.
* Identify project risks, develop mitigation strategies, and manage changes in scope, schedule, or budget.
* Track and report project performance using appropriate tools and KPIs.
* Manage stakeholder expectations and maintain effective communication throughout the project lifecycle.
* Organize and lead project meetings, including kick-offs, stand-ups, and retrospectives.
* Ensure compliance with company policies, procedures, and quality standards.
* Evaluate project outcomes and prepare post-project reports and analysis.

Qualifications:
* Bachelor’s degree in Project Management, Business, Engineering, Computer Science, or a related field.
* 3–7 years of experience in project management (specific industry experience is a plus).
* Project Management Professional (PMP), PRINCE2, or equivalent certification is strongly preferred.
* Proficiency with project management tools such as Microsoft Project, Asana, Trello, Jira, or similar.
* Strong leadership, negotiation, and conflict-resolution skills.
* Excellent organizational and time management abilities.
* Experience with Agile/Scrum, Waterfall, or hybrid methodologies.
* Strong written and verbal communication skills.

Preferred Qualifications:
* Master’s degree in a related field.
* Agile certifications (e.g., Certified ScrumMaster, SAFe).
* Experience managing vendor relationships and third-party integrations.
* Technical background or familiarity with [industry-specific technologies/tools].

Key Competencies:
* Strategic Thinking
* Stakeholder Management
* Risk Management
* Communication and Influence
* Problem Solving
* Budgeting and Financial Acumen
* Adaptability and Resilience
* Team Leadership

Working Conditions:
* Standard office hours, with flexibility depending on project demands.
* Remote or hybrid work options may be available.
* Occasional travel may be required.

Employee Benefits:
We believe in rewarding our team with competitive compensation and a comprehensive benefits package that promotes well-being, work-life balance, and professional growth.
Core Benefits:
* Competitive salary with performance-based bonuses
* Health, dental, and vision insurance
* Life and accidental death insurance
* Paid time off (vacation, sick days, personal days)
* Paid holidays
* Retirement plan with company match (e.g., 401(k))
* Short-term and long-term disability coverage
* Employee wellness programs
Professional Development:
* Annual training and development allowance
* Reimbursement for certification and continuing education
* Internal mobility and career growth opportunities
* Access to conferences, workshops, and industry events
Work-Life Balance & Perks:
* Flexible work hours and remote work options
* Employee Assistance Program (EAP)
* Team-building activities and off-site retreats
* Casual dress code
* Recognition and rewards programs
* Parental leave and family support policies
Closing Statement:
If you are enthusiastic about Project Management and eager to join a forward-thinking team, we encourage you to apply.

EEO Statement:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

• Inputting and Processing Data: Entering data from various sources, such as paper documents or digital files, into computer systems or databases.

• Verifying Data Accuracy: Comparing data against source documents and correcting any errors or discrepancies to ensure information is correct.

• Updating Records: Maintaining and updating existing records in databases or spreadsheets.

• Organizing Information: Arranging data into appropriate file systems or spreadsheets for efficient management.

• Generating Reports: Creating summaries or reports based on the collected and organized data.

• Maintaining Confidentiality: Adhering to protocols for protecting sensitive or confidential information.

Key Skills and Qualifications

• Typing Skills: Fast and accurate typing is essential.

• Attention to Detail: Meticulous attention to detail is crucial for data accuracy and quality control.

• Computer Proficiency: Strong knowledge of Microsoft Office Suite, especially Excel, is a common requirement.

• Organizational Skills: Ability to prioritize and manage tasks, often in a fast-paced environment.

• Communication Skills: Good verbal and written communication skills are beneficial.

• Education: A high school diploma is generally required, with some employers preferring an associate's or bachelor's degree.

We are seeking a friendly and detail-oriented Customer Service Support Associate to join our team. The ideal candidate will provide excellent service to our customers, process orders accurately, and ensure a welcoming boutique environment.

Responsibilities:

Greet and assist customers professionally

Communicate clearly with customers regarding order details

Assist with inventory tracking s and order deadlines

Qualifications:

Excellent communication and customer service abilities

Computer proficiency and accurate data entry

Ability to multitask in a fast-paced environment

Flexibility to work evenings and weekends

Full-time, up to 40 hours per week

Skills

Strong leadership and team management abilities.

Exceptional organizational and time-management skills.

Analytical and problem-solving mindset.

High attention to detail and accuracy under pressure.

Ability to handle confidential information with integrity.

Benefits

Competitive salary with performance-based incentives.

Comprehensive health, dental, and vision insurance.

401(k) retirement savings plan with company match.

Paid time off, holidays, and wellness programs.

Professional development and growth opportunities.