7,553 Avaya jobs in the United States

IMPORTANT: This is a 6 Month Contract Assignment!

• Local Candidates ONLY

PROFILE OVERVIEW:

• Should have good communication along with requirement analysis skills
• Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
• Experience in program communication and program management
• Communication skills a must, PowerPoint, Visio, structured program updates
• Must be highly motivated and a self-directed individual
• Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
• Knowledge of CTI, LAN/WAN communications and VXML knowledge
• Experience with configuration and support experience in a complex multi-layered network environment
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
• Experience working under tight deadlines and high-pressure environment
• Excellent troubleshooting and analytical skills

MUST HAVE:

• Strong operational experience with Avaya Aura, Avaya ACM, IVR, and Call Flows
• Proficiency in VXML, Java, and CTI integration
• Hands-on knowledge of Avaya Session Manager and QoS
• Experience with cloud platforms (AWS) and OpenShift
• Familiarity with call center domain and multi-layered network environments.
• Open Shift Preferable

  Experience level: Mid-senior Experience required: 8 Years Education level: Bachelors degree Job function: Information Technology Industry: Information Technology and Services Pay rate : $52 per hour Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No

Position Summary

• Should have good communication along with requirement analysis skills
• Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
• Experience in program communication and program management
• Communication skills a must, PowerPoint, Visio, structured program updates
• Must be highly motivated and a self-directed individual
• Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
• Knowledge of CTI, LAN/WAN communications and VXML knowledge
• Experience with configuration and support experience in a complex multi-layered network environment
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
• Experience working under tight deadlines and high-pressure environment
• Excellent troubleshooting and analytical skills

Essential Skills:

• Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)
• Proficient in VXML - Voice eXtensible Markup Language
• Call center domain Knowledge
• Java proficiency
• Database- Cloud AWS Knowledge
• Open shift preferable

Responsibilities

Position Summary:

We are seeking a Unified Communications Engineer to join our Enterprise Communications Services 3 (ECS3) program supporting mission-critical operations for a premier intelligence customer. This role involves designing, deploying, and managing unified communications solutions across a highly secure enterprise environment. You will lead technical refresh projects, platform upgrades, and the integration of emerging UC technologies, helping modernize how communication services are delivered across multiple operational locations.

Key Responsibilities:

• Engineer and deploy VoIP, SIP, and cloud-based UC platforms, including Cisco Unified Communications Manager (CUCM).
• Lead and contribute to major technical refresh efforts and modernization initiatives.
• Collaborate across engineering, network, vendor, and security teams to ensure seamless UC integration.
• Perform troubleshooting, root cause analysis, and escalation resolution for UC-related incidents.
• Draft SOPs, update knowledge bases, and provide user-focused documentation and training materials.
• Apply upgrades, patches, and security protocols to ensure compliance with DoD/NIST standards and STIG requirements.
• Implement and maintain UC monitoring solutions to track system performance and availability.
• Act as a subject matter expert and mentor for junior staff on UC implementation and best practices.
• Lead or support project management tasks associated with UC deployments, refresh cycles, and service optimizations.
• Provide technical leadership and function independently, especially in remote or field environments.

Qualifications

5 years with BS/BA; 3 years with MS/MA; 0 years with PhD; an addition 4+ years can be considered in lieu of a degree

Required Qualifications:

• Active TS/SCI clearance with the ability to obtain a Polygraph.
• Proven experience in Cisco UC environments including CUCM administration and IOS upgrades.
• Strong understanding of network administration and UC integration.
• IAT Level II certification (e.g., Security+ CE).
• Solid troubleshooting skills, with ability to perform detailed root cause analysis.
• Strong written communication and documentation skills.

Preferred Qualifications:

• Cisco Certified Network Associate (CCNA) certification.
• ITIL v4 Foundations certification.
• Experience working in mission-driven environments with DoD or Intelligence Community stakeholders.
• Familiarity with encryption, NIST guidelines, STIGs, and DoD compliance requirements.
• Experience with UC monitoring tools and ticketing systems (e.g., ServiceNow).

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range $86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Description

Unified Communications Engineer

Leidos Dig Mod Health IT division is seeking a skilled and collaborative Unified Communications Engineer to support a highly visible Technology (IT) services effort at Health Human & Human Services (HHS) in Rockville, MD. The candidate must have significant experience in designing, building, and operating Cisco Unified Communication and Telepresence systems in a large production environment and must demonstrate a strong understanding of related technologies.

Primary Responsibilities:

• Provide ongoing engineering support for the customer's Unified Communications and Collaborations (UCC) solution. The UCC solution integrates Voice over IP (VoIP), Unified Messaging, Instant Messaging & Presence (IM&P), and Web and Video Conferencing services to streamline how users and customers communicate and collaborate regardless of location.

• Support the planning and refresh of government-furnished UCC assets based on the customer's standard refresh cycle.

• Conduct UCC Engineering Planning including maintaining working knowledge of emerging trends in the UCC industry as a whole; Develop and deliver recommendations for improving the current UCC architecture and technology solutions that best meets the customer's business requirements; Based on approved government approved recommendations, develop and deliver a product roadmap for the UCC solution detailing a time-phased implementation path for government approved architecture and technology future feature sets for UCC migration from current to target state technology.

• For all approved UCC migration projects, deliver a project plan of activities, milestones, and timelines project completion.

• Conduct UCC Engineering Design and Implementation including design, develop, test, and support implementation of approved changes to the UCC architecture and technology; Support the deployment, management, communication, and reporting on activities related to government-furnished UCC technology refresh equipment; deliver a monthly status report and produce a UCC Training Plan that describes the training method, delivery, schedule and curriculum, and the required materials and resources, for customer review, comment, approval, and signoff. The Government will provide comments, which shall be incorporated in the final Training Plan.

• Upon approval of the UCC Training Plan, develop UCC instructional training content suitable for delivery using in person classroom and online, a web-based methods. Provide to the customer both the draft and final training deliverables in MS Word format, and any required briefings/presentations in MS PowerPoint format.

• Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and standard escalation procedures) to resolve relevant incidents and problems to include logging and reporting each user trouble call, regularly providing customers with status updates, and successfully closing out incidents on a priority ranking basis. This will include monitoring the relevant ticketing queues and troubleshooting and resolving UCC-related service requests, incidents, and problems. The Contractor shall report on Tier 3 support monthly.

• Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with SLAs.

• Ensure all UCC deliverables, documentation, and artifacts adhere to the HHS EPLC policies, processes, and templates.

Basic Qualifications:

• Bachelor's degree or equivalent and six (6) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, four (4) years of general experience is required. With a PhD, two (2) years of general experience is required.

• Must be able to work onsite 1-2 days per week for on-site support in Rockville, MD, or Washington, DC location, if needed.

• Must be a US Citizen and have the ability to obtain a Public Trust level 4 clearance.

• Prior experience conducting UCC Engineering Planning and UCC Engineering Design and Implementation, including designing, planning, configuring, documenting, troubleshooting, training, managing and communicating.

• Experience with Cisco Network Infrastructure including basic configuration of routers and switches, QoS, SIP Trunks, and Secure SIP communications.

• Experience with Cisco Unified Communication Call Manager and Session Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco Webex and Control Hub, Cisco Expressways, and Cisco Prime Collaboration Deployment.

• Experience with Microsoft Teams Phone System, Direct Routing, and Microsoft Teams Rooms.

• Experience with VMware products including Esxi, vCenter, and vSphere

• Experience with Cisco Telepresence products including Suite,

• Working knowledge of Service desk tiered system.

Desired Qualifications:

• CCNP Collaboration certification, preferred, but not required.

• Understanding of various communication platforms

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting:

August 11, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $89,700.00 - $162,150.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R- -OTHLOC-PL-2D0103

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Description

Unified Communications Engineer

Leidos Dig Mod Health IT division is seeking a skilled and collaborative Unified Communications Engineer to support a highly visible Technology (IT) services effort at Health Human & Human Services (HHS) in Rockville, MD. The candidate must have significant experience in designing, building, and operating Cisco Unified Communication and Telepresence systems in a large production environment and must demonstrate a strong understanding of related technologies.

Primary Responsibilities:

• Provide ongoing engineering support for the customer's Unified Communications and Collaborations (UCC) solution. The UCC solution integrates Voice over IP (VoIP), Unified Messaging, Instant Messaging & Presence (IM&P), and Web and Video Conferencing services to streamline how users and customers communicate and collaborate regardless of location.

• Support the planning and refresh of government-furnished UCC assets based on the customer's standard refresh cycle.

• Conduct UCC Engineering Planning including maintaining working knowledge of emerging trends in the UCC industry as a whole; Develop and deliver recommendations for improving the current UCC architecture and technology solutions that best meets the customer's business requirements; Based on approved government approved recommendations, develop and deliver a product roadmap for the UCC solution detailing a time-phased implementation path for government approved architecture and technology future feature sets for UCC migration from current to target state technology.

• For all approved UCC migration projects, deliver a project plan of activities, milestones, and timelines project completion.

• Conduct UCC Engineering Design and Implementation including design, develop, test, and support implementation of approved changes to the UCC architecture and technology; Support the deployment, management, communication, and reporting on activities related to government-furnished UCC technology refresh equipment; deliver a monthly status report and produce a UCC Training Plan that describes the training method, delivery, schedule and curriculum, and the required materials and resources, for customer review, comment, approval, and signoff. The Government will provide comments, which shall be incorporated in the final Training Plan.

• Upon approval of the UCC Training Plan, develop UCC instructional training content suitable for delivery using in person classroom and online, a web-based methods. Provide to the customer both the draft and final training deliverables in MS Word format, and any required briefings/presentations in MS PowerPoint format.

• Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and standard escalation procedures) to resolve relevant incidents and problems to include logging and reporting each user trouble call, regularly providing customers with status updates, and successfully closing out incidents on a priority ranking basis. This will include monitoring the relevant ticketing queues and troubleshooting and resolving UCC-related service requests, incidents, and problems. The Contractor shall report on Tier 3 support monthly.

• Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with SLAs.

• Ensure all UCC deliverables, documentation, and artifacts adhere to the HHS EPLC policies, processes, and templates.

Basic Qualifications:

• Bachelor's degree or equivalent and six (6) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, four (4) years of general experience is required. With a PhD, two (2) years of general experience is required.

• Must be able to work onsite 1-2 days per week for on-site support in Rockville, MD, or Washington, DC location, if needed.

• Must be a US Citizen and have the ability to obtain a Public Trust level 4 clearance.

• Prior experience conducting UCC Engineering Planning and UCC Engineering Design and Implementation, including designing, planning, configuring, documenting, troubleshooting, training, managing and communicating.

• Experience with Cisco Network Infrastructure including basic configuration of routers and switches, QoS, SIP Trunks, and Secure SIP communications.

• Experience with Cisco Unified Communication Call Manager and Session Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco Webex and Control Hub, Cisco Expressways, and Cisco Prime Collaboration Deployment.

• Experience with Microsoft Teams Phone System, Direct Routing, and Microsoft Teams Rooms.

• Experience with VMware products including Esxi, vCenter, and vSphere

• Experience with Cisco Telepresence products including Suite,

• Working knowledge of Service desk tiered system.

Desired Qualifications:

• CCNP Collaboration certification, preferred, but not required.

• Understanding of various communication platforms

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting:

August 11, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $89,700.00 - $162,150.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R- -OTHLOC-PL-2D2824

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Description

Unified Communications Engineer

Leidos Dig Mod Health IT division is seeking a skilled and collaborative Unified Communications Engineer to support a highly visible Technology (IT) services effort at Health Human & Human Services (HHS) in Rockville, MD. The candidate must have significant experience in designing, building, and operating Cisco Unified Communication and Telepresence systems in a large production environment and must demonstrate a strong understanding of related technologies.

Primary Responsibilities:

• Provide ongoing engineering support for the customer's Unified Communications and Collaborations (UCC) solution. The UCC solution integrates Voice over IP (VoIP), Unified Messaging, Instant Messaging & Presence (IM&P), and Web and Video Conferencing services to streamline how users and customers communicate and collaborate regardless of location.

• Support the planning and refresh of government-furnished UCC assets based on the customer's standard refresh cycle.

• Conduct UCC Engineering Planning including maintaining working knowledge of emerging trends in the UCC industry as a whole; Develop and deliver recommendations for improving the current UCC architecture and technology solutions that best meets the customer's business requirements; Based on approved government approved recommendations, develop and deliver a product roadmap for the UCC solution detailing a time-phased implementation path for government approved architecture and technology future feature sets for UCC migration from current to target state technology.

• For all approved UCC migration projects, deliver a project plan of activities, milestones, and timelines project completion.

• Conduct UCC Engineering Design and Implementation including design, develop, test, and support implementation of approved changes to the UCC architecture and technology; Support the deployment, management, communication, and reporting on activities related to government-furnished UCC technology refresh equipment; deliver a monthly status report and produce a UCC Training Plan that describes the training method, delivery, schedule and curriculum, and the required materials and resources, for customer review, comment, approval, and signoff. The Government will provide comments, which shall be incorporated in the final Training Plan.

• Upon approval of the UCC Training Plan, develop UCC instructional training content suitable for delivery using in person classroom and online, a web-based methods. Provide to the customer both the draft and final training deliverables in MS Word format, and any required briefings/presentations in MS PowerPoint format.

• Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and standard escalation procedures) to resolve relevant incidents and problems to include logging and reporting each user trouble call, regularly providing customers with status updates, and successfully closing out incidents on a priority ranking basis. This will include monitoring the relevant ticketing queues and troubleshooting and resolving UCC-related service requests, incidents, and problems. The Contractor shall report on Tier 3 support monthly.

• Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with SLAs.

• Ensure all UCC deliverables, documentation, and artifacts adhere to the HHS EPLC policies, processes, and templates.

Basic Qualifications:

• Bachelor's degree or equivalent and six (6) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, four (4) years of general experience is required. With a PhD, two (2) years of general experience is required.

• Must be able to work onsite 1-2 days per week for on-site support in Rockville, MD, or Washington, DC location, if needed.

• Must be a US Citizen and have the ability to obtain a Public Trust level 4 clearance.

• Prior experience conducting UCC Engineering Planning and UCC Engineering Design and Implementation, including designing, planning, configuring, documenting, troubleshooting, training, managing and communicating.

• Experience with Cisco Network Infrastructure including basic configuration of routers and switches, QoS, SIP Trunks, and Secure SIP communications.

• Experience with Cisco Unified Communication Call Manager and Session Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco Webex and Control Hub, Cisco Expressways, and Cisco Prime Collaboration Deployment.

• Experience with Microsoft Teams Phone System, Direct Routing, and Microsoft Teams Rooms.

• Experience with VMware products including Esxi, vCenter, and vSphere

• Experience with Cisco Telepresence products including Suite,

• Working knowledge of Service desk tiered system.

Desired Qualifications:

• CCNP Collaboration certification, preferred, but not required.

• Understanding of various communication platforms

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting:

August 11, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $89,700.00 - $162,150.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R- -OTHLOC-PL-2D0230

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Unified Communications Engineer
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
Anticipated Posting End: 10/27/2025
**The Opportunity:**
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across multiple operational locations. Our mission is to drive technical transformation by integrating leading-edge technologies into existing services. To achieve this, we develop new designs, implement solutions, and ensure the smooth operation of enhanced services. Over the life of the contract, we will continuously improve services through modernization efforts in local area networks (LANs), unified communication (UC), video telecommunication, and streaming services.
**Responsibilities:**
As a Unified Communications Engineer, you will handle complex technical challenges, lead UC implementations, and oversee platform upgrades. You will play a key role in ensuring optimized communication services across the enterprise.
+ Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms.
+ Lead engineering designs and technical refresh projects that directly impact mission success
+ Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations
+ Work closely with security teams, network engineers, and support staff to improve system integration
+ Troubleshoot system failures and accessibility issues
+ Draft Standard Operating Procedures (SOPs) for UC operations
+ Develop and maintain knowledge base articles, handling "how to" inquiries
+ Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems
+ Support UC Knowledge Management (KM) by entering solutions into the knowledge database
+ Make recommendations to enhance efficiency in UC monitoring, management, and overall operations
+ Implement emerging UC technologies
+ Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs)
+ Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource
+ Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff
+ Conduct root cause analysis
+ Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs).
+ Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance
+ Mentor junior staff, provide leadership in UC implementations, and optimize system performance
+ Participate in project management for major upgrades and refresh cycles
**Qualifications:**
_Required:_
+ TS/SCI security clearance with the ability to obtain a poly
+ Expertise in Cisco Unified Communications Manager and UC operations
+ Network administration/engineering experience
+ IAT II certification (mandatory)
+ Strong troubleshooting and problem-solving skills
+ Ability to work independently and provide technical leadership
_Desired:_
+ CCNA certification and ITIL v4 Foundations
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$90,300-$189,600
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Unified Communications Administrator
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity:**
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer Unified Communication (UC) services.
Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients' LANs, WAN and Unified Communication services. Become a part of our great team and make a difference.
**What You'll Get to Do:**
CACI is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate would be joining a team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required.
**Responsibilities:**
+ Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
+ Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
+ Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
+ Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
+ Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
+ Utilize knowledge of network topology; along with networked hardware and software tools listed above.
+ Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
+ Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
+ Perform IOS and Software upgrades.
+ Possess understanding of dialing protocols to include H.323, E.164 and SIP.
+ Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
+ Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
+ Perform patching and ensure compliance with network security policies/procedures.
+ Creating/reporting notifications according to standard operating procedures.
+ Assist in responsibilities and participate in special projects as tasked by Management.
**Qualifications:**
_Required:_
+ TS/SCI security clearance with the ability to obtain a poly
+ IAT II certification (mandatory)
_Desired:_
+ Network + ITIL Foundations or Agile Foundations
+ CCT Collaboration (CLTECH)
+ CCNP Collaboration (CLFNDU)
+ CCNP Collaboration (CLCOR)
+ CCNP Collaboration (CLACCM) and or (CLCNF)
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$79,000 - $166,000
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

The **Unified Communications Engineer** assists with UC platform development, design, and support, and will understand business processes and develop unit and integration test scenarios in accordance with system requirements and business process changes. The position provides central support to core systems, designs, configures, installs, manages, and troubleshoots. This position is 100% on-site with no remote work available.
**Essential Responsibilities:**
+ Serve as Engineer in all UC aspects (Voice, Video, Data) providing management and troubleshooting of VoIP Call managers, multipoint control units (MCUs), and Telepresence Servers within the Command-and-Control Facility (C2F) and supporting facilities.
+ Lead/coordinate new Voice, Chat, SMS, Video infrastructure, and application deployments.
+ Provide high-level operational support and receive escalations to ensure final resolution of reported incidents.
+ Monitor Voice, Chat, SMS, and Video infrastructure capacity and performance to ensure continued, uninterrupted operation of systems and applications.
+ Ensure full compliance with Corporate Change Management policies and procedures for Voice & Video infrastructure.
+ Lead/coordinate and manage Service Provider related activities.
+ Manage resources and project-related tasks related to new deployments.
+ Provide operational readiness through engineering, planning, coordination, incident and problem resolution, software installation, and upgrades.
+ Participate in the planning, deployment, and support of Unified Communication systems.
+ Coordinate requirements in conjunction with the Network Enterprise Center (NEC), as necessary, to resolve failures of applications, hardware, interfaces, and networks.
+ Interact and coordinate requirements with Government POCs and other service providers and interface with senior management.
+ Submit work orders to the 30th NEC for IP Management and Provisioning.
+ Manage voice media gateway appliances.
+ Perform other duties as assigned.
Here at Amentum, our people bring the expertise needed to understand and advance our customers' requirements. We believe in fostering a sense of belonging. We welcome diversity, encourage growth and development, promote safety first, and believe curiosity is the spark for innovation. We take care of our employees, who in turn take care of our customers, driving the success of our business. Our customers rely on us for technology and subject-matter expertise to identify and defeat global threats. We are a trusted partner in protecting military, civilians and critical infrastructure around the world.
**Minimum Requirements:**
+ Bachelor's degree from an accredited institution of higher learning. Experience may be substituted in lieu of a degree.
+ 6+ years of Unified Communications (UC) Network Engineer Experience to support integration and Operations and Management (O&M) operations, including upgrades.
+ At start date, must possess current IAT Level II Certification in **ACTIVE** status.
+ Strong background with Oracle SBC.
+ Experience with:
+ Cisco Unity Connection (CUC)
+ Cisco Unified Communications Manager (call routing) and or Avaya Aura soft switches.
+ Cisco Meeting Server, Cisco Meeting Manager, Cisco Video Communications Server (Controls and Expressways) or similar.
+ Creating/supporting IPSec MPLS VPN infrastructure and troubleshooting.
+ Implementing and supporting BGP routing protocols.
+ Contact center platform and IVR scripting.
+ Hands-on experience supporting Cisco Call Managers, Unity, and Voice Gateways, including other voice media gateway appliances.
+ Hands-on UC implementation, administration, maintenance, and optimization experience.
+ Managing IT projects.
+ Creating/supporting IPSec MPLS VPN infrastructure and troubleshooting.
+ Designing, configuring, and troubleshooting QoS classification, marking, and prioritization of network traffic (voice, critical applications, etc.).
+ Demonstrable experience of advanced troubleshooting to isolate and diagnose network problems for routing, switching, security, and large-scale voice implementations.
+ Knowledge of:
+ SIP Trunking/Internetworking & troubleshooting.
+ Cisco Networking Equipment and Protocols.
+ Secure Real-Time Transport Protocol (SRTP) including associated G.711 and G.729 codecs and Digital Tone Multi Frequency (DTMF).
+ Capable of performing all work necessary to design, develop, document, test, implement, integrate, maintain, and/or coordinate modification of the voice/video communications systems as part of the Army's Unified Capabilities (UC) Architecture.
+ Excellent understanding of various signaling protocols.
+ Strong communication skills at all levels, and experience interfacing with senior officials.
+ Superb attention to detail, critical thinking, and analysis skills, with advanced troubleshooting skills.
+ Ability to collaborate with vendors on infrastructure designs to ensure the final product is what was architected or designed.
+ Ability to define hardware and software performance standards.
+ Must be able to remain in a stationary position 50% of the time, operating a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
+ Frequently communicate over video calls with internal and external stakeholders.
+ **All applicants must have current DoD SECRET clearance day one and prior to entry on duty** **.** Note: US Citizenship is required to obtain a Secret clearance.
**Preferred Qualifications:**
+ Cisco Certified Network Professional (CCNP)
+ ITIL 4 Certification
+ Experience supporting distributed firewall infrastructure.
**Compensation & Benefits**
HIRING SALARY RANGE: $123K - $130K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant internal equity, and alignment with market data.)
This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum: please visit our careers site: is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .