4,917 Avaya jobs in the United States

Avaya Aura / Salesforce Developer (17000-1) Hartford, CT

Avaya Aura / Salesforce Developer, Avaya Aura, Healthcare, Payer, Salesforce Platform Developer Certification, Service Cloud, LWC, AURP, Agenforce

If you post this job on a job board, please do not use company name or salary.
Experience level: Mid-senior Experience required: 7 Years Education level: Bachelors degree Job function: Information Technology Industry: Information Technology and Services Pay rate : $70 per hour Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No
Job Description:

Experience & Responsibilities:

7+ years of experience in Avaya Aura.
Creates and executes specific deliverables and activities as part of a team assigned to a business-sponsored IT project.
Key contributor to overall project success.
Ensures end-to-end traceability of requirements is complete.
Expert in one or more business systems related to Healthcare or Payer.
Salesforce Platform Developer II certification.
Hands-on experience with Service Cloud.
Expert in LWC development, AURA, and Agentforce.
Additional Notes:

Please submit the candidate's resume in PDF format.
Please remove the candidate's LinkedIn URL from the resume; otherwise, the profile will not be considered.

**Description**
**Unified Communications Engineer**
Leidos Dig Mod Health IT division is seeking a skilled and collaborative Unified Communications Engineer to support a highly visible Technology (IT) services effort at Health Human & Human Services (HHS) in Rockville, MD. The candidate must have significant experience in designing, building, and operating Cisco Unified Communication and Telepresence systems in a large production environment and must demonstrate a strong understanding of related technologies.
**Primary Responsibilities:**
+ Provide ongoing engineering support for the customer's Unified Communications and Collaborations (UCC) solution. The UCC solution integrates Voice over IP (VoIP), Unified Messaging, Instant Messaging & Presence (IM&P), and Web and Video Conferencing services to streamline how users and customers communicate and collaborate regardless of location.
+ Support the planning and refresh of government-furnished UCC assets based on the customer's standard refresh cycle.
+ Conduct UCC Engineering Planning including maintaining working knowledge of emerging trends in the UCC industry as a whole; Develop and deliver recommendations for improving the current UCC architecture and technology solutions that best meets the customer's business requirements; Based on approved government approved recommendations, develop and deliver a product roadmap for the UCC solution detailing a time-phased implementation path for government approved architecture and technology future feature sets for UCC migration from current to target state technology.
+ For all approved UCC migration projects, deliver a project plan of activities, milestones, and timelines project completion.
+ Conduct UCC Engineering Design and Implementation including design, develop, test, and support implementation of approved changes to the UCC architecture and technology; Support the deployment, management, communication, and reporting on activities related to government-furnished UCC technology refresh equipment; deliver a monthly status report and produce a UCC Training Plan that describes the training method, delivery, schedule and curriculum, and the required materials and resources, for customer review, comment, approval, and signoff. The Government will provide comments, which shall be incorporated in the final Training Plan.
+ Upon approval of the UCC Training Plan, develop UCC instructional training content suitable for delivery using in person classroom and online, a web-based methods. Provide to the customer both the draft and final training deliverables in MS Word format, and any required briefings/presentations in MS PowerPoint format.
+ Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and standard escalation procedures) to resolve relevant incidents and problems to include logging and reporting each user trouble call, regularly providing customers with status updates, and successfully closing out incidents on a priority ranking basis. This will include monitoring the relevant ticketing queues and troubleshooting and resolving UCC-related service requests, incidents, and problems. The Contractor shall report on Tier 3 support monthly.
+ Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with SLAs.
+ Ensure all UCC deliverables, documentation, and artifacts adhere to the HHS EPLC policies, processes, and templates.
**Basic Qualifications:**
+ Bachelor's degree or equivalent and six (6) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, four (4) years of general experience is required. With a PhD, two (2) years of general experience is required.
+ Must be able to work onsite 1-2 days per week for on-site support in Rockville, MD, or Washington, DC location, if needed.
+ Must be a US Citizen and have the ability to obtain a Public Trust level 4 clearance.
+ Prior experience conducting UCC Engineering Planning and UCC Engineering Design and Implementation, including designing, planning, configuring, documenting, troubleshooting, training, managing and communicating.
+ Experience with Cisco Network Infrastructure including basic configuration of routers and switches, QoS, SIP Trunks, and Secure SIP communications.
+ Experience with Cisco Unified Communication Call Manager and Session Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco Webex and Control Hub, Cisco Expressways, and Cisco Prime Collaboration Deployment.
+ Experience with Microsoft Teams Phone System, Direct Routing, and Microsoft Teams Rooms.
+ Experience with VMware products including Esxi, vCenter, and vSphere
+ Experience with Cisco Telepresence products including Suite,
+ Working knowledge of Service desk tiered system.
**Desired Qualifications:**
+ CCNP Collaboration certification, preferred, but not required.
+ Understanding of various communication platforms
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
August 11, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $89,700.00 - $162,150.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Description**
**Unified Communications Engineer**
Leidos Dig Mod Health IT division is seeking a skilled and collaborative Unified Communications Engineer to support a highly visible Technology (IT) services effort at Health Human & Human Services (HHS) in Rockville, MD. The candidate must have significant experience in designing, building, and operating Cisco Unified Communication and Telepresence systems in a large production environment and must demonstrate a strong understanding of related technologies.
**Primary Responsibilities:**
+ Provide ongoing engineering support for the customer's Unified Communications and Collaborations (UCC) solution. The UCC solution integrates Voice over IP (VoIP), Unified Messaging, Instant Messaging & Presence (IM&P), and Web and Video Conferencing services to streamline how users and customers communicate and collaborate regardless of location.
+ Support the planning and refresh of government-furnished UCC assets based on the customer's standard refresh cycle.
+ Conduct UCC Engineering Planning including maintaining working knowledge of emerging trends in the UCC industry as a whole; Develop and deliver recommendations for improving the current UCC architecture and technology solutions that best meets the customer's business requirements; Based on approved government approved recommendations, develop and deliver a product roadmap for the UCC solution detailing a time-phased implementation path for government approved architecture and technology future feature sets for UCC migration from current to target state technology.
+ For all approved UCC migration projects, deliver a project plan of activities, milestones, and timelines project completion.
+ Conduct UCC Engineering Design and Implementation including design, develop, test, and support implementation of approved changes to the UCC architecture and technology; Support the deployment, management, communication, and reporting on activities related to government-furnished UCC technology refresh equipment; deliver a monthly status report and produce a UCC Training Plan that describes the training method, delivery, schedule and curriculum, and the required materials and resources, for customer review, comment, approval, and signoff. The Government will provide comments, which shall be incorporated in the final Training Plan.
+ Upon approval of the UCC Training Plan, develop UCC instructional training content suitable for delivery using in person classroom and online, a web-based methods. Provide to the customer both the draft and final training deliverables in MS Word format, and any required briefings/presentations in MS PowerPoint format.
+ Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and standard escalation procedures) to resolve relevant incidents and problems to include logging and reporting each user trouble call, regularly providing customers with status updates, and successfully closing out incidents on a priority ranking basis. This will include monitoring the relevant ticketing queues and troubleshooting and resolving UCC-related service requests, incidents, and problems. The Contractor shall report on Tier 3 support monthly.
+ Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with SLAs.
+ Ensure all UCC deliverables, documentation, and artifacts adhere to the HHS EPLC policies, processes, and templates.
**Basic Qualifications:**
+ Bachelor's degree or equivalent and six (6) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, four (4) years of general experience is required. With a PhD, two (2) years of general experience is required.
+ Must be able to work onsite 1-2 days per week for on-site support in Rockville, MD, or Washington, DC location, if needed.
+ Must be a US Citizen and have the ability to obtain a Public Trust level 4 clearance.
+ Prior experience conducting UCC Engineering Planning and UCC Engineering Design and Implementation, including designing, planning, configuring, documenting, troubleshooting, training, managing and communicating.
+ Experience with Cisco Network Infrastructure including basic configuration of routers and switches, QoS, SIP Trunks, and Secure SIP communications.
+ Experience with Cisco Unified Communication Call Manager and Session Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco Webex and Control Hub, Cisco Expressways, and Cisco Prime Collaboration Deployment.
+ Experience with Microsoft Teams Phone System, Direct Routing, and Microsoft Teams Rooms.
+ Experience with VMware products including Esxi, vCenter, and vSphere
+ Experience with Cisco Telepresence products including Suite,
+ Working knowledge of Service desk tiered system.
**Desired Qualifications:**
+ CCNP Collaboration certification, preferred, but not required.
+ Understanding of various communication platforms
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
August 11, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $89,700.00 - $162,150.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R- -OTHLOC-PL-2D0230
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**MANTECH** seeks a motivated, career and customer-oriented **Unified Communications** **Lead** to join our team in **Camp Springs, MD** . This is a hybrid position.
This position will support a federal agency's core Unified Communications (UC) systems. This role requires expert knowledge in operating, configuring, managing, and providing troubleshooting and restoration services for various critical UC functional systems. The lead is essential for ensuring the successful mission of UC operations by leading other subject matter experts in response to and initiation of restorative actions on all core UC systems.
**Key Responsibilities:**
+ Operates, maintains, and integrates all Unified Communication (UC) responsible technologies implemented by the federal agency.
+ Provides troubleshooting and restoration services for key functional systems including Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Teams.
+ Validates delivery performance through the analysis of packets, protocols, and Quality of Service (QoS) functionality using service optimization and NetFlow analysis.
+ Provides key interoperability and functional testing with engineering teams and assists vendors and other subject matter experts with expertise in furthering unified communications support goals.
+ Provides guidance for Unified Communications field technicians for all daily incident handling and restorative issues.
+ Documents all UC systems and provides input into the deliverables required of leadership. They also act as the overall expert in the operations, maintenance, and daily performance analysis of all core UC hardware and software systems. They lead other subject matter experts in the response to and initiation of restorative actions on all UC Core systems. They are responsive and provide work direction to the team for all critical/high-profile UC Core related issues and tickets
**Required Qualifications:**
+ 5+ years of experience in a Unified Communications environment with a Cisco CCNP Collaboration, CTS, CTS-D, and CTS-I
+ Experience in UC systems (e.g., Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Teams).
+ Experience in VoIP
+ Demonstrated experience in automation of routine tasks and associated industry leading toolsets
**Preferred Qualifications: Required**
+ Cisco CCIE Collaboration
**Clearance Requirement:**
+ US Citizen with the ability to pass USCIS background investigation (public trust)
**Physical Requirements:**
+ Office work, typically sedentary with some movement around the office.
+ Ability to travel (car or air) and present at conferences or meetings.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.

Title:
Unified Communications Engineer
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
Job Description:
+ The current Unified Communications infrastructure consists of Cisco DXSO's, 8800 Series Cisco phones, Cisco MX and SX Series Conference room equipment, Cisco Unified Communications Manager, Cisco Telepresence, Cisco VBrick, Cisco Enterprise Content Delivery, and Unity Connect voicemail.
+ Responsible for desktop Video Conferencing (DVTC), Conference Room Video Teleconference Communications (CVTC), desktop Voice Over Internet Protocol (DVOIP), Voicemail, and Enterprise Content Delivery.
+ Review and analyze the existing Unified Communications infrastructure and make recommendations for enhancement
+ Engineer Unified Communications solutions to meet new requirements and enhancements to existing Unified Communications services to include identifying hardware refresh recommendations
+ Perform an AoA for periodic Unified Communications hardware refreshes following all
+ Change Management processes
+ Creates and documents requisite network configuration
+ Performs design, project management, acceptance testing, and vendor assessment activities.
- Communicates with internal and external groups to determine communications requirements and prepare engineering specifications to ensure functional requirements are met.
- Ensures the accuracy and completeness of systems documentation.
- Help in the design and the development of system equipment, as well as installing, and testing system equipment and implementing procedures to make all components operational.
- Involvement in all aspects of service delivery, from carrying out feasibility exercises and determining connectivity and signal access, to preparing detailed, technical, and operational documentation.
Minimum Qualifications:
+ Top Secret with SCI.
+ Requires 5 to 8 years with BS/BA or 3 to 5 years with MS/MA or 0 to 2 years with PhD. 4 years of additional relevant experience may be considered in lieu of a bachelor's degree.
+ Information Assurance Technical (IAT) III Certification.
+ Experience utilizing trouble ticket systems like ServiceNow.
+ Excellent customer service, writing and oral communication skills.
+ In-depth knowledge and understanding of LAN/WAN and Unified Communication (UC) technology, tools and services.
+ Demonstrated experience as a Network Administrator.
+ Ability to multitask and work in a fast-paced environment.
+ Professional-level Cisco certifications desired.
+ Problem analysis and problem solving.
+ Attention to detail and accuracy.
+ Customer Service oriented.
Desired Qualifications:
+ ITIL Foundations certification.
+ Experience with cloud based unified communications solutions.
+ Appropriate security certifications centering on networking and unified communications.
+ Experience with VTC systems and their integration within unified communications platforms.
+ Effective Communication skills - verbal and written.
Basic Compensation:
$100,000 to $200,000
This range is for the Maryland area only
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**Overview**
**_**Position contingent upon contract award**_**
SOSi is seeking a **Unified Communications Lead** to join our team in **Fort Shafter, Hawaii** . The Telecommunications Engineer is responsible for designing, implementing, and maintaining telecommunications systems to ensure reliable and efficient communication within the organization. This role involves working with voice, data, video, and wireless communication systems to ensure optimal performance, reliability, and scalability.
**Essential Job Duties**
+ Design and configure voice, video, and data communications systems, including cloud-based products.
+ Supervise the installation and maintenance of VOIP/VTC systems.
+ Plan, engineer, operate, maintain, and defend IT communications services.
+ Oversee the installation, troubleshooting, and replacement of VOIP and secure voice end-user devices.
+ Travel for site surveys and coordinate to resolve issues on various networks.
**Minimum Requirements**
+ Active in-scope SECRET clearance.
+ Bachelor's degree (IT, Computer Science, Information Systems, Business, or related field) with a minimum of 10 years' experience engineering and implementing AV/VTC projects supporting the DoD.
+ A minimum of 8 years of experience in AV programming at intermediate to advanced level and complexity that may be inclusive of 3 years of experience with Army networks.
+ Avixa (formerly InfoComm) Certified Technology Specialist or equivalent A/V.
**Preferred Qualifications**
+ Active in-scope TOP SECRET clearance with SCI eligibility.
**Work Environment**
+ Working conditions are normal for an office environment, with occasional travel to remote sites.
+ May require on-call availability for system emergencies.
+ May require the ability to lift/and or move computer hardware and office equipment.
**Working at SOSi**
All interested individuals will receive consideration and will not be discriminated against for any reason.
SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

Unified Communications Administrator
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity:**
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer Unified Communication (UC) services.
Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients' LANs, WAN and Unified Communication services. Become a part of our great team and make a difference.
**What You'll Get to Do:**
CACI is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate would be joining a team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required.
**Responsibilities:**
+ Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
+ Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
+ Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
+ Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
+ Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
+ Utilize knowledge of network topology; along with networked hardware and software tools listed above.
+ Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
+ Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
+ Perform IOS and Software upgrades.
+ Possess understanding of dialing protocols to include H.323, E.164 and SIP.
+ Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
+ Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
+ Perform patching and ensure compliance with network security policies/procedures.
+ Creating/reporting notifications according to standard operating procedures.
+ Assist in responsibilities and participate in special projects as tasked by Management.
**Qualifications:**
_Required:_
+ TS/SCI security clearance with the ability to obtain a poly
+ IAT II certification (mandatory)
_Desired:_
+ Network + ITIL Foundations or Agile Foundations
+ CCT Collaboration (CLTECH)
+ CCNP Collaboration (CLFNDU)
+ CCNP Collaboration (CLCOR)
+ CCNP Collaboration (CLACCM) and or (CLCNF)
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$79,000 - $166,000
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

Unified Communications Engineer
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity:**
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across multiple operational locations. Our mission is to drive technical transformation by integrating leading-edge technologies into existing services. To achieve this, we develop new designs, implement solutions, and ensure the smooth operation of enhanced services. Over the life of the contract, we will continuously improve services through modernization efforts in local area networks (LANs), unified communication (UC), video telecommunication, and streaming services.
**Responsibilities:**
As a Unified Communications Engineer, you will handle complex technical challenges, lead UC implementations, and oversee platform upgrades. You will play a key role in ensuring optimized communication services across the enterprise.
+ Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms.
+ Lead engineering designs and technical refresh projects that directly impact mission success
+ Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations
+ Work closely with security teams, network engineers, and support staff to improve system integration
+ Troubleshoot system failures and accessibility issues
+ Draft Standard Operating Procedures (SOPs) for UC operations
+ Develop and maintain knowledge base articles, handling "how to" inquiries
+ Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems
+ Support UC Knowledge Management (KM) by entering solutions into the knowledge database
+ Make recommendations to enhance efficiency in UC monitoring, management, and overall operations
+ Implement emerging UC technologies
+ Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs)
+ Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource
+ Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff
+ Conduct root cause analysis
+ Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs).
+ Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance
+ Mentor junior staff, provide leadership in UC implementations, and optimize system performance
+ Participate in project management for major upgrades and refresh cycles
**Qualifications:**
_Required:_
+ TS/SCI security clearance with the ability to obtain a poly
+ Expertise in Cisco Unified Communications Manager and UC operations
+ Network administration/engineering experience
+ IAT II certification (mandatory)
+ Strong troubleshooting and problem-solving skills
+ Ability to work independently and provide technical leadership
_Desired:_
+ CCNA certification and ITIL v4 Foundations
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$90,300-$189,600
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

**Description**
**Unified Communications Engineer**
Leidos Dig Mod Health IT division is seeking a skilled and collaborative Unified Communications Engineer to support a highly visible Technology (IT) services effort at Health Human & Human Services (HHS) in Rockville, MD. The candidate must have significant experience in designing, building, and operating Cisco Unified Communication and Telepresence systems in a large production environment and must demonstrate a strong understanding of related technologies.
**Primary Responsibilities:**
+ Provide ongoing engineering support for the customer's Unified Communications and Collaborations (UCC) solution. The UCC solution integrates Voice over IP (VoIP), Unified Messaging, Instant Messaging & Presence (IM&P), and Web and Video Conferencing services to streamline how users and customers communicate and collaborate regardless of location.
+ Support the planning and refresh of government-furnished UCC assets based on the customer's standard refresh cycle.
+ Conduct UCC Engineering Planning including maintaining working knowledge of emerging trends in the UCC industry as a whole; Develop and deliver recommendations for improving the current UCC architecture and technology solutions that best meets the customer's business requirements; Based on approved government approved recommendations, develop and deliver a product roadmap for the UCC solution detailing a time-phased implementation path for government approved architecture and technology future feature sets for UCC migration from current to target state technology.
+ For all approved UCC migration projects, deliver a project plan of activities, milestones, and timelines project completion.
+ Conduct UCC Engineering Design and Implementation including design, develop, test, and support implementation of approved changes to the UCC architecture and technology; Support the deployment, management, communication, and reporting on activities related to government-furnished UCC technology refresh equipment; deliver a monthly status report and produce a UCC Training Plan that describes the training method, delivery, schedule and curriculum, and the required materials and resources, for customer review, comment, approval, and signoff. The Government will provide comments, which shall be incorporated in the final Training Plan.
+ Upon approval of the UCC Training Plan, develop UCC instructional training content suitable for delivery using in person classroom and online, a web-based methods. Provide to the customer both the draft and final training deliverables in MS Word format, and any required briefings/presentations in MS PowerPoint format.
+ Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and standard escalation procedures) to resolve relevant incidents and problems to include logging and reporting each user trouble call, regularly providing customers with status updates, and successfully closing out incidents on a priority ranking basis. This will include monitoring the relevant ticketing queues and troubleshooting and resolving UCC-related service requests, incidents, and problems. The Contractor shall report on Tier 3 support monthly.
+ Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with SLAs.
+ Ensure all UCC deliverables, documentation, and artifacts adhere to the HHS EPLC policies, processes, and templates.
**Basic Qualifications:**
+ Bachelor's degree or equivalent and six (6) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's degree. With a Master's degree, four (4) years of general experience is required. With a PhD, two (2) years of general experience is required.
+ Must be able to work onsite 1-2 days per week for on-site support in Rockville, MD, or Washington, DC location, if needed.
+ Must be a US Citizen and have the ability to obtain a Public Trust level 4 clearance.
+ Prior experience conducting UCC Engineering Planning and UCC Engineering Design and Implementation, including designing, planning, configuring, documenting, troubleshooting, training, managing and communicating.
+ Experience with Cisco Network Infrastructure including basic configuration of routers and switches, QoS, SIP Trunks, and Secure SIP communications.
+ Experience with Cisco Unified Communication Call Manager and Session Manager, Cisco Unity Connection, Cisco Emergency Responder, Cisco Webex and Control Hub, Cisco Expressways, and Cisco Prime Collaboration Deployment.
+ Experience with Microsoft Teams Phone System, Direct Routing, and Microsoft Teams Rooms.
+ Experience with VMware products including Esxi, vCenter, and vSphere
+ Experience with Cisco Telepresence products including Suite,
+ Working knowledge of Service desk tiered system.
**Desired Qualifications:**
+ CCNP Collaboration certification, preferred, but not required.
+ Understanding of various communication platforms
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
August 11, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $89,700.00 - $162,150.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R- -OTHLOC-PL-2D2824
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.