55,439 Call Center jobs in the United States

We're looking for reliable, friendly, and motivated individuals to join our remote customer support team as Call Center Agents. In this role, you’ll assist customers via phone, resolve issues efficiently, and provide a positive experience every time.
Whether you're looking to build a career in customer service or want a flexible part-time schedule, we’d love to hear from you!

Responsibilities:
Answer incoming calls from customers professionally and promptly
Provide accurate information and resolve basic issues
Escalate complex problems to the appropriate department
Document call details and maintain customer records
Follow company scripts and procedures during calls
Deliver excellent customer service in every interaction

Requirements:
High school diploma or equivalent
Strong verbal communication and active listening skills
Comfortable using computers and call center software
Ability to work independently in a remote setting
Prior customer service or call center experience is a plus (but not required — training provided

Schedule:
Full-time and part-time shifts available
Flexible scheduling — morning, afternoon, or evening shifts
Weekend availability is a plus

We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.

To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.

Call Center Manager Responsibilities:
Hiring, training, coaching, and leading call center representatives as they provide support for customers.
Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
Assisting other management team members in identifying trends and establishing call center goals.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Authorizing replacements or refunds.
Taking on other tasks or projects to support employees, other managers, and call center operations.
Call Center Manager Requirements:
High school diploma or equivalent.
More education or experience in a related field may be preferred.
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Polite, professional phone voice.

Job Title: Call Center Agent (Full-Time)
Company: Soluciones Neumáticas
Location: Remote
Salary: $22 – $25 per hour

Job Overview:
Soluciones Neumáticas is seeking highly motivated and customer-focused individuals to join our team as Call Center Agents . In this role, you will be the first point of contact for customers, providing accurate information, support, and solutions in a professional manner.

Key Responsibilities:

• Handle inbound and outbound customer calls in a fast-paced environment
• Resolve product or service issues promptly and professionally
• Update customer records and maintain accurate call logs
• Escalate complex issues to the appropriate departments when necessary
• Follow communication scripts and company policies
• Provide excellent service to ensure customer satisfaction and retention

Requirements:

• Previous experience in a call center or customer service role is preferred
• Strong communication and listening skills
• Ability to multitask and work independently
• Comfortable using computers, CRM tools, and call systems
• High school diploma or equivalent required

Skills:

• Problem-solving and conflict resolution
• Time management
• Attention to detail
• Empathy and patience
• Team collaboration

At Lyra Health we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

• High school degree or equivalent
• Experience working in a call center or customer-support role
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively

• Expertise in conflict resolution
• Experience in customer sales

Job Summary:
We’re looking for a friendly and dependable Call Center Agent to join our customer support team. In this role, you will be the first point of contact for customers, handling incoming and outgoing calls with professionalism and care. Your primary goal is to address customer questions, resolve issues, and provide excellent service to ensure customer satisfaction with every interaction.

Job Responsibilities:

• Answer inbound calls and make outbound follow-up calls as needed.
• Respond to customer inquiries about products, services, billing, or orders.
• Resolve customer complaints efficiently and with empathy.
• Update customer accounts and maintain accurate records of each interaction.
• Escalate complex issues to supervisors or appropriate departments when necessary.
• Meet daily or weekly performance goals, including call handling time and customer satisfaction ratings.
• Stay up to date on company products, services, and policies to provide accurate information.

Skills & Competencies:

• Excellent verbal communication and active listening skills.
• Problem-solving abilities with attention to detail.
• Ability to multitask and stay calm under pressure.
• Good computer skills and familiarity with CRM systems or call center software.
• Friendly, patient, and positive attitude.

Work Experience & Education Requirements:

• High school diploma or equivalent required.
• Previous experience in a call center or customer service environment is a plus but not required — we provide full training.
• Strong work ethic and willingness to learn and grow.

ontact for our customers. The ideal candidate will handle inbound and outbound calls, provide accurate information, resolve customer inquiries, and ensure a positive experience with every interaction.

Key Responsibilities:

• Answer incoming calls promptly and professionally, assisting customers with their inquiries, requests, or issues.
• Make outbound calls as needed to follow up on customer concerns, surveys, or service updates.
• Provide accurate product, service, or account information to customers.
• Resolve customer complaints efficiently by identifying the cause, offering appropriate solutions, and following up to ensure resolution.
• Document all interactions and maintain detailed and organized records in the system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet or exceed individual and team performance targets, such as call handling time, customer satisfaction, and quality scores.
• Stay up to date on products, services, policies, and procedures to provide customers with the most current information.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Active listening skills and a customer-first attitude.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Basic computer skills, including proficiency with call center or CRM software.
• Team player with a positive and professional demeanor.

Education & Experience Requirements:

• High school diploma or equivalent required; additional education is a plus.
• Previous experience in a call center, customer service, or similar role preferred but not required.
• Training will be provided for candidates with strong communication skills and a willingness to learn.

Why Join Us:
This is a great opportunity to grow your career in a supportive and energetic environment. We offer competitive pay, performance incentives, and ongoing development opportunities.

1. Handle a large volume of inbound and outbound calls in a timely manner
2. Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
3. Identify customer needs, research issues, resolve complaints, and provide solutions
4. Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
5. Recommend improvements for systems and processes to boost organizational efficiency
6. Memorize scripts for products and services, and refer to them during calls
7. Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
8. Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
9. Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
10. Create and maintain record of daily problems and remedial actions taken, using call-center database
11. Leverage data and insights gathered by the call center to recommend and influence process improvements
12. High school degree or equivalent
13. Experience working in a call center or customer-support role
14. Strong active-listening and verbal-communication skills
15. Proficiency in problem-solving
16. Ability to multitask and manage time effectively
17. Expertise in conflict resolution
18. Experience in customer sales