12,416 Call Center jobs in the United States

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

• Self-motivation and a hunger for results.
• Stellar verbal communication skills and a polished, professional demeanor.
• A knack for thriving in a high-octane, dynamic team environment.
• A thirst for mentorship and an insatiable appetite for learning.
• A track record of meeting and exceeding production standards.

Job Description

A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to constantly harness your multi-tasking and tech-savvy skills to resolve challenging customer issues including product-related issues, billing, selling products, service inquiries, scheduling appointments and more. The main job function will be spent on answering a high volume of customer calls, which will need to be addressed innovatively, with individualized solutions and a high level of customer satisfaction. The successful candidate will be able to elevate company standards, achieve sales goals and meet customers' expectations. To excel in this role, you will need excellent customer service skills, effective communication skills, sales oriented, enthusiastic, friendly and energetic with a genuine desire to provide outstanding service. We provide comprehensive training on company guidelines, policies, customer service and ample product knowledge.

Requirements

Job Qualifications:

• Comfortable in a fast paced and dynamic environment
• Exceptional relationship-building skills
• Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time
• Basic math functions such as addition, subtraction, multiplication, and division

• High School Diploma or GED

• Basic understanding of sales principles and customer service practices
• Customer service focus
• Solid communication and interpersonal skills
• Experience with high volume calls
• Proficient in Excel, MS Word, MS PowerPoint
• Maintain a presentable and well-dressed appearance

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features
• Remain knowledgeable on products offered and discuss available options
• Excellent written and oral communication skills
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Team up with co-workers to ensure proper customer service
• Greeting customers with a positive demeanor

• Keeping the work environment neat and clean.
• Ability to work independently and in a team environment with minimal supervision
• Ability to organize and prioritize with strong attention to details
• Participating in periodic team meetings

• Other duties can and will arise and you should be prepared to take on these challenges openly.

• Self-motivation and a hunger for results.
• Stellar verbal communication skills and a polished, professional demeanor.
• A knack for thriving in a high-octane, dynamic team environment.
• A thirst for mentorship and an insatiable appetite for learning.
• A track record of meeting and exceeding production standards.

Job Description

Call Center Representative
Just Staffing AZ - Phoenix, AZ

About Just Staffing AZ:
Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding temporary and contract opportunities. We pride ourselves on our commitment to building strong relationships with both our clients and candidates.

Job Summary:
We are currently seeking a friendly and experienced Call Center Representative to join our team on a temporary basis. In this role, you will be responsible for providing excellent customer service, handling inquiries, and supporting the overall operations of our Phoenix-based call center.

Key Responsibilities:
- Respond to incoming calls and emails from customers in a professional and courteous manner
- Troubleshoot issues, answer questions, and provide solutions to customer concerns
- Accurately document customer interactions and maintain detailed records
- Collaborate with team members to ensure efficient and effective call center operations
- Adhere to all company policies, procedures, and quality standards

Qualifications:
- 1+ years of experience as a Customer Service Representative or in a similar call center role
- Strong communication and interpersonal skills
- Excellent problem-solving and critical thinking abilities
- Proficiency in using computer systems and customer relationship management (CRM) software
- Ability to work in a fast-paced, high-volume environment

Working Conditions:
This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a professional office setting, and there may be periods of extended sitting and use of a computer.

Just Staffing AZ is an equal opportunity employer and is committed to creating a diverse and inclusive work environment.

The position of Call Center Specialist I is established to provide prompt, professional and accurate information as well as to cross-sell credit union products and services to existing members to meet their needs and increase member satisfaction via Call Center, Call Center Specialist, Specialist, Technical Support, Technology, Banking

Job Description

Position Summary:

The position of Call Center Specialist I is established to provide prompt, professional and accurate information as well as to cross-sell credit union products and services to existing members to meet their needs and increase member satisfaction via the telephone. Actively participates in the promotion of credit union products and services to existing and potential members. Maintain quality service standards set by the organization.

Minimum Qualifications (Education, Experience, Skills)

• High school diploma or equivalent.
• Effective human relations and communications skills with the ability to communicate clearly with all groups of people.
• Minimum 6 months recent customer service experience.
• Professional appearance and demeanor.
• PC literate; including standard Microsoft Office applications.
• Symitar experience preferred.
• Financial Institution experience preferred.

Essential Duties and Responsibilities

• Promptly answer all incoming calls in a polite manner; determine nature of caller’s business and personally assist the caller.
• Assist members in conducting routine transactions by telephone utilizing the Symitar computer system.
• Determine membership eligibility, quotes savings rates and open new accounts by telephone and mail. Follow up on incomplete documentation to clarify and resolve any outstanding items.
• Assist members with problems and or questions requiring research and resolution.
• Perform file maintenance and follow up procedures to include online data changes.
• Actively cross-sell products and services to members, and track in accordance with credit union rules and procedures.
• Prepare member correspondence, subject to Supervisor approval.
• Assist members with general questions regarding all products and services. Assist members with basic technical support and troubleshooting, basic loan and IRA product information.
• Actively participates in credit union and department sprints and initiatives.
• Follow all established policies and procedures, including but not limited to proper authentication and verification.
• Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties and Responsibilities

• Assist members with general questions regarding on-line products and services.
• May assist as secondary support for Live Chat as business needs dictate.
• May perform audit functions, balance department totals or other support as assigned by management.
• May provide guidance and training to other employees.
• Perform other duties as assigned.

Physical Demands and Work Environment

While performing the duties of this position, the employee is regularly required to talk and hear; to reach with hands and arms, use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to walk, stoop, kneel, crouch or crawl. Intermittent keyboarding comprises 75% or more of assigned work. The noise level in the work environment is usually moderate.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The noise level in the work environment is usually moderate.