90,219 Customer Support Representatives jobs in the United States

OfficeTeam - JobID: 00510- -usen ( Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great benefits and free ongoing training courses.Land This Job Today >>

Job Description

Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation's #1 family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team.

The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service appointments via outbound calls.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Responsibilities

• Follow script and guidelines on each and every phone call
• Master Power Tracks and use appropriately
• Ensure phones are not left unattended during scheduled shift
• Maintain high levels of guest satisfaction and client retention by taking full ownership of each guest's experience, leaving a lasting positive impression on behalf of the company

Qualifications

• Outstanding interpersonal and communication skills.
• Previous experience in a call center, retail or customer service is preferred.

Pay : $18 - $18/ hour

At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

We are an Equal Opportunity Employer

Privacy Policy

If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in fast–paced multitasking, which can solve complex problems quickly – with a smile!

WHO IS SPECTRUM ASSOCIATION MANAGEMENT?

We are an HOA Management Company… NO, NOT the internet company !  We manage the operations of many homeowners’ associations throughout Texas and Arizona. We are proud to be one of the most respected and recognized companies in our industry. Named Best Place to Work for the last 18 years in a row! We are energetic and passionate about our goals that have led to continued company growth, which translates to more opportunities for our employees (or as we call them, Oddballs!)

WHO ARE WE LOOKING FOR?

We are looking for highly motivated people who can multitask across different communication platforms and have a passion for customer success.  We operate a contact center with a friendly and team-oriented atmosphere where we support thousands of diverse requests daily. Our homeowners contact us in many channels – phone, email, chat. Experience in a fast-paced call center environment or similar type of customer service role is desired, buy may not be required if you know you will excel in that type of environment.

We are currently hiring for a full-time representative. Shift hours may vary based on business needs but will be between 8 am to 6 pm Monday to Friday. Some weekend work available but not required.

What are the Top 5 Qualities of someone that is successful at this role:

1) Self-Motivated individual that over-achieves goals set for you and your department.

2) Fast learner that can understand that complex service we manage, to best serve the homeowner.

3) Resilient and positive attitude while handling many difficult interactions with homeowners.

4) Tech wizardry to efficiently use  CHAT , EMAIL , PHONE,  and client database tools seamlessly

5) Strong passion for customer success and pride on resolution of homeowner concerns

Please visit   for a visual description of the role and benefit details.

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Recognized as Best Places to work for the past 18 years in a row. k since 2007!

• Fastest Growing Company - Fast Track 50 in 2020.

• San Antonio-based homeowners’ association management company. (With offices throughout Texas and Arizona)

• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.

• Work / Life balance.

• 5 weeks of PTO to allow for rest, travel, family, and hobbies.

• 40 paid hours per year for community service activities.

• 11 Annual Paid Holidays. 

• Paid Training - Internal Learning and Development Management System.

• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.

• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).

• Phone and Mileage Reimbursement

• Well-structured career track plan with a 6-month review.

• Pay $15.00/hr. with reviews and performance increase opportunities every 6 months.

Office location: 

17319 San Pedro Avenue

San Antonio, Texas 78232

For more information about Spectrum Association Management, visit our website at

Spectrum Association Management is an Equal Opportunity Employer.

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

The ideal call center customer service representative will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
• Understanding and using the required software, reports, tools, and metrics.
• Transferring and escalating the calls to the appropriate department if needed, such as sales.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.

• High school diploma
• More education or experience may be preferred.
• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers, especially with regards to CRM software.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Being able to speak more than one language fluently would be highly advantageous.

A Customer Service and Helpdesk – Call Center Representative serves as the first line of support for customers, providing assistance with inquiries, service requests, technical issues, and account-related concerns. This role is responsible for delivering high-quality customer service through inbound and outbound calls, as well as emails or live chats, in a fast-paced call center environment.

The representative will troubleshoot basic technical issues, guide customers through solutions, and escalate more complex problems to the appropriate support teams. Strong communication, patience, and problem-solving skills are essential, along with the ability to manage multiple tasks while maintaining a customer-focused mindset.

1. Answer incoming customer calls and respond to service and support requests
2. Troubleshoot basic technical or service-related issues and provide step-by-step guidance
3. Record all customer interactions in the helpdesk or CRM system accurately and promptly
4. Escalate unresolved or complex issues to Tier 2 support or technical teams
5. Provide account information, resolve billing issues, and explain service features
6. Follow call scripts and company procedures while maintaining professionalism
7. Assist with password resets, software navigation, and device setup (if applicable)
8. Meet or exceed key performance indicators (KPIs) like call resolution time and customer satisfaction
9. Participate in ongoing training to stay updated on product and system changes
10. Ensure customer data is handled in compliance with privacy and security regulations

Job Description:

We are seeking a motivated and empathetic Contact Center Representative to join our dynamic team. In this role, you will be the first point of contact for our guests, handling a variety of service, product, and sales-related inquiries. This position is ideal for individuals with strong problem-solving skills, a passion for customer service, and the ability to thrive in a fast-paced, constantly evolving environment. If you’re looking for a job where you’ll be empowered to make decisions on the spot and are committed to helping customers with a positive and solutions-driven attitude, we want to hear from you!

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Key Responsibilities:

• Engage with customers daily through phone calls, addressing a wide range of inquiries related to products, services, and sales.
• Provide exceptional customer service by actively listening to customer needs, asking probing questions, and using available resources to find the best solutions.
• No scripts – interact naturally with customers while following established SOPs, ensuring each call is personalized and focused on delivering the best outcome for the customer.
• Handle high call volume (typically 20–35 calls per day, with some variance), managing your time effectively while providing quality service on every interaction.
• Troubleshoot customer issues related to products, services, dealerships, keys, apps, and more. You'll use advanced systems and resources like Salesforce and Telematics to find solutions.
• Work within a team-oriented environment, collaborating with colleagues to ensure customer issues are resolved quickly and effectively.
• Be transparent and candid with customers, ensuring they understand how we can assist them and the scope of our services.
• Manage call flow while multitasking across different systems and platforms to document, track, and resolve customer issues efficiently.
• Adapt to new KPIs and performance metrics, with ongoing coaching and feedback to improve both individual and department performance.

Qualifications:

• High school diploma required; a degree is a plus but not mandatory.
• Proven ability to think critically, problem-solve, and take initiative.
• Experience in customer service, retail, or other roles where communication and empathy are key
• Strong time management skills with the ability to manage multiple tasks in a fast-paced environment.
• Positive language and attitude, with an emphasis on creative problem-solving and solutions-driven service.
• Ability to work independently, adapt quickly to change, and learn new systems and processes.
• Willingness to engage in a candid, transparent work environment where performance and expectations are clearly communicated.

Training:

• A comprehensive 6-week training program, followed by additional hands-on learning sessions to develop proficiency in troubleshooting, resources, and systems.
• On-the-job coaching with a focus on real-time problem-solving and step-by-step learning, ensuring you have the skills needed to succeed.
• Continued access to knowledge articles through Salesforce to help you find the right solutions for customers.

Performance Metrics:

• Your performance will be measured by key metrics such as Average Handle Time (AHT), quality of service, and other departmental KPIs.
• You’ll have transparent access to your own performance data and comparisons with peers, helping you continuously improve and grow.

Career Progression:

• Opportunities for advancement into case management, with the potential to take on more complex and in-depth tasks, such as managing customer issues related to dealerships, contracts, and telematics systems.
• Possibility to move into specialized areas based on performance, with additional training for more in-depth product knowledge and customer engagement.

Call Volumes and Flexibility:

• Average call volume is 20-35 calls per day (with potential for up to 50 during peak times).

What We’re Looking For:

• Candidates who are motivated, positive, and genuinely care about providing excellent customer service.
• Problem-solvers who can think critically and adapt to new challenges.
• Strong communicators who are comfortable with high call volumes and can maintain a calm, empathetic tone in every interaction.

• Seniority Level
• Associate
• Industry
• IT Services and IT Consulting
• Employment Type
• Contract
• Job Functions
• Customer Service
• Information Technology
• Skills
• Contact Centers
• Customer Service
• Problem Solving
• Performance Metrics
• Communication
• Key Performance Indicators
• Creative Problem Solving
• Troubleshooting
• Training
• Skilled Multi-tasker