123,070 Customer Support Representatives jobs in the United States

If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in fast–paced multitasking, which can solve complex problems quickly – with a smile!

WHO IS SPECTRUM ASSOCIATION MANAGEMENT?

We are an HOA Management Company… NO, NOT the internet company !  We manage the operations of many homeowners’ associations throughout Texas and Arizona. We are proud to be one of the most respected and recognized companies in our industry. Named Best Place to Work for the last 18 years in a row! We are energetic and passionate about our goals that have led to continued company growth, which translates to more opportunities for our employees (or as we call them, Oddballs!)

WHO ARE WE LOOKING FOR?

We are looking for highly motivated people who can multitask across different communication platforms and have a passion for customer success.  We operate a contact center with a friendly and team-oriented atmosphere where we support thousands of diverse requests daily. Our homeowners contact us in many channels – phone, email, chat. Experience in a fast-paced call center environment or similar type of customer service role is desired, buy may not be required if you know you will excel in that type of environment.

We are currently hiring for a full-time representative. Shift hours may vary based on business needs but will be between 8 am to 6 pm Monday to Friday. Some weekend work available but not required.

What are the Top 5 Qualities of someone that is successful at this role:

1) Self-Motivated individual that over-achieves goals set for you and your department.

2) Fast learner that can understand that complex service we manage, to best serve the homeowner.

3) Resilient and positive attitude while handling many difficult interactions with homeowners.

4) Tech wizardry to efficiently use  CHAT , EMAIL , PHONE,  and client database tools seamlessly

5) Strong passion for customer success and pride on resolution of homeowner concerns

Please visit   for a visual description of the role and benefit details.

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Recognized as Best Places to work for the past 18 years in a row. k since 2007!

• Fastest Growing Company - Fast Track 50 in 2020.

• San Antonio-based homeowners’ association management company. (With offices throughout Texas and Arizona)

• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.

• Work / Life balance.

• 5 weeks of PTO to allow for rest, travel, family, and hobbies.

• 40 paid hours per year for community service activities.

• 11 Annual Paid Holidays. 

• Paid Training - Internal Learning and Development Management System.

• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.

• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).

• Phone and Mileage Reimbursement

• Well-structured career track plan with a 6-month review.

• Pay $15.00/hr. with reviews and performance increase opportunities every 6 months.

Office location: 

17319 San Pedro Avenue

San Antonio, Texas 78232

For more information about Spectrum Association Management, visit our website at

Spectrum Association Management is an Equal Opportunity Employer.

Where compassion meets innovation and technology and our employees are family.

Thank you for your interest in joining our team! Please review the job information below.

Sign-on Bonus Offered!

This position is 100% onsite.

GENERAL PURPOSE OF JOB:

The Call Center Customer Service Representative is responsible for the assisting Member/ Provider with healthcare inquires concerns, or complaints via telephone.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or health plan administration, as required.

General Duties:

Assist members and providers by responding to telephone inquiries in a prompt, accurate and objective manner regarding but not limited to: Abuse, Neglect and Exploitation, Authorizations, Behavioral Health, Claims, Complaints, Crisis Calls, Eligibility, Health Insurance Benefits, Locating providers, Pharmacy Benefits, Transportation, Waste Abuse, and Fraud.

• 90% of the scheduled time on the phone according to business needs.
• Drives resolution of caller questions/issues on the first call whenever possible and ensures proper documentation of calls and resolution actions.
• Understand and adhere to HIPAA requirements.
• Adhere to Regulatory Guidelines and policies & procedures.
• Navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller.
• Review previous call interactions/notes.
• Communicate monthly messages to members and providers on a specific need basis.
• Deal tactfully and empathetically with members and providers.
• Establish and maintain effective working relationships with provider office staff.
• Read, comprehend, and verbalize processes and procedures of the organization and of health insurance coverage.
• Multi-task by utilizing multiple complex computer applications.
• Pay close attention to detail.
• Identify issues/trends and escalate to Supervisor / Manager when assistance is needed.
• Develop relationships with other departments to provide feedback about root cause issues.
• Intervene with providers on behalf of the customer to assist with appointment scheduling or connections with specialists for assistance when needed.
• Assist customers in navigating through the Driscoll Health Plan website and encourage and reassure them to become self-sufficient.
• Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member and or provider.
• Research complex issues across multiple databases and work with internal departments to resolve customer issues and/or partner with others to resolve escalated issues.
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• Minimum of a high school diploma or equivalent
• 6 months of experience working in a call center or healthcare-related field
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Prior understanding and awareness of call center metrics and goals preferred
• Prior healthcare experience, in particular, Medicaid Insurance Plans preferred
• Ability to type a minimum of 35 words per minute
• Knowledge of managed care processes and health insurance coverage preferred • Knowledge of medical terminology preferred
• Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs
• Analytical skills and the ability to read and interpret data
• Problem solving abilities
• Ability to work independently and as a part of a team
• Ability to operate computer programs - Proficiency with Microsoft Office applications, particularly Outlook, Word and MS Teams

Description EZ Pass - Customer Service Representative Job Description Start Date: TBA Schedule: Monday through Friday (Day shift) Location: 300 East Park Drive, Harrisburg, PA 17111 (Fully on-site, opportunity to apply to work from home at 90 days on assignment Pay Rate: $18/hr PTO (Paid Time Off) Accrual Responsibilities: + Answering incoming phone calls from existing customers regarding account information and providing details to potential customers + Taking new applications and processing payments via phone + Documenting customer concerns and updating account holder information + Performing basic data entry and handling follow-up via mail and email + Managing account maintenance tasks such as changes, adjustments, and statement requests + Clearly explaining terms, conditions, policies, and procedures related to accounts + Preparing reports including the CSR Daily Activity Report and Cash Out Report + Proactively addressing customer requests and ensuring clarity around account terms What we're looking for: - At least 1 year of customer service experience (call center experience is a plus) - Proficiency with computers and data entry - High School Diploma or GED (verification required) - Reliable transportation and a strong attendance record Experience Level Entry Level Pay and Benefits The pay range for this position is $8.00 - 18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Harrisburg,PA. Application Deadline This position is anticipated to close on Sep 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Details

Job Location
Corp (Stanton) - Stanton, CA

Position Type
Full Time

Education Level
High School

Salary Range
$21.00 - $1.00 Hourly

Travel Percentage
None

Job Shift
Day

Job Category
Call Center/Customer Service

Description

CR&R Incorporated is one of Southern California's most innovative and successful environmental recycling collection companies, serving more than 3 million people and over 25,000 businesses throughout Orange, Los Angeles, San Bernardino, Imperial and Riverside counties. In addition, we also have operations in AZ, CO, NV, OR, UT, and WA.

Job Summary

The Customer Service Representative position is responsible for delivering superior customer service in a prompt, professional, and courteous manner to ensure concerns are resolved and customer satisfaction and loyalty are achieved. This position will require excellent communication skills, high level proficiency of computer skills, acute attention to detail with the ability to multi-task and a strong customer service background with experience handling high volume inbound calls from customers.

Key Responsibilities and Duties:

• Master Levels 1 through 3 (Resi/Comm/Temp Serv) to assist all customers across all regions.
• Assist customers with goal of achieving customer satisfaction on every call.
• Complete new hire training program and pass Quality Assessment monitoring.
• Knowledge of in-house information library and application system to enter payments, work orders for deliveries, exchanges, etc.
• Must maintain monthly department scorecard with 90% and above standard.
• Assists in mentoring program of new team members, quality approach to work order accuracy.
• Handle all other duties and assignments as required.

Knowledge, Skill, and Experience

• Must have 1 year of call center experience.
• Excellent written and verbal communication skills; able to effectively communicate to all levels of management and customers.
• Must be self-motivated and be able to multi-task with time management skills to ensure assigned responsibilities are completed in an efficient manner.
• Strong active listening skills, ability to grasp concepts quickly, and good follow-through skills.
• Adhere to assigned work schedule and maintain a positive outlook.
• Capacity to work overtime as required.
• Must be able to adapt to a changing environment that focuses on world-class call service.
• Bi-lingual beneficial to position but not required.

Job Type: Full-time

Pay: 21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Qualifications

Candidate Qualifications:

• Minimum one year of Call Center experience
• In Person and/or Phone Customer Service experience
• Excellent written and verbal communication skills; able to effectively communicate to all levels of management and customers.
• Must be self-motivated and be able to multi-task with time management skills to ensure assigned responsibilities are completed in an efficient manner.
• Strong active listening skills, ability to grasp concepts quickly, and good follow-through skills.
• Adhere to assigned work schedule and maintain a positive outlook.
• Capacity to work overtime as required.
• Must be able to adapt to a changing environment that focuses on world-class call service.
• Bi-lingual beneficial to position.
• High School diploma.

EEO Statement:

C R & R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.

#CRRCall

Professional Summary As a Customer Service Representative, you will play a critical role in supporting commercial truck drivers during roadside emergencies. You will manage breakdown cases from initial intake through resolution and billing, ensuring timely and effective service coordination. This fast-paced, unscripted call center environment requires strong communication, multitasking, and problem-solving skills. You'll be the key point of contact between customers and service providers, helping to minimize downtime and deliver exceptional support. Key Responsibilities + Handle an average of 35 inbound and outbound calls per day related to truck breakdowns and roadside assistance. + Manage cases from initial intake to final billing using Salesforce and other internal systems. + Utilize mapping tools to pinpoint truck locations and identify the nearest service providers or truck shops. + Make 5-7 outbound calls per case to coordinate service and follow-up. + Determine and deploy appropriate service resources based on the nature of the breakdown. + Monitor job progress and provide timely updates to customers throughout the service lifecycle. + Document all case activity and communications in Salesforce with accuracy and attention to detail. + Communicate effectively with internal teams and external service providers to ensure swift resolution. + Establish and confirm method of payment for services rendered. + Provide non-emergency service scheduling and support for contract maintenance customers. Qualifications Must-Have: + Minimum 1 year of customer service experience, preferably in a fast-paced environment. + Strong computer proficiency, including navigating multiple systems (Salesforce experience preferred). + Excellent multitasking skills; ability to manage calls at various stages of resolution. Nice-to-Have: + Experience in automotive services or truck maintenance. + Prior dispatching experience. + Familiarity with Salesforce or similar CRM platforms. + Bilingual in Spanish or French is a strong plus. Work Environment & Schedule + On-site call center with 50+ team members. + Candidates must be comfortable working at a desk with a headset for the full 8-hour shift. + Choose from one of the following shift options: + Mon-Tues, Fri-Sun starting at 3:00 AM + Mon-Wed, Fri-Sat starting at 4:00 AM + Mon-Wed, Fri-Sat starting at 9:30 AM + Mon, Thu-Sun starting at 2:00 PM + Mon-Tue, Fri-Sun starting at 11:00 AM + Mon-Wed, Sat-Sun starting at 7:30 PM + Mon-Tues, Thu-Sat starting at 5:30 AM We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: + Medical, dental & vision + 401(k)/Roth + Insurance (Basic/Supplemental Life & AD&D) + Short and long-term disability + Health and Dependent Care Spending Accounts (HAS & DCFSA) + Transportation benefits + Employee Assistance Program + Time off/Leave (PTO, Vacation, or Sick Leave) Pay and Benefits The pay range for this position is $24.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Renton,WA. Application Deadline This position is anticipated to close on Sep 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.