9,623 Edtech Support Specialists jobs in the United States

• Set up, install, and operate equipment such as smart boards, sound systems, video conferencing systems,
• microphones, and lighting equipment.
• Ensure that all equipment is functioning properly and troubleshoot any technical issues that may arise.
• Perform routine maintenance and inspections of audiovisual equipment to ensure optimal performance.
• Provide technical support during meetings, conferences, seminars, presentations, and other events that require audiovisual equipment.
• Assist in planning and coordinating audiovisual event requirements, including equipment selection, setup, and configuration.
• Conduct rehearsals and tests to ensure all audiovisual components are working correctly before events.
• Respond to technical issues promptly and efficiently, in-person and remotely, to ensure minimal disruption during presentations or events.
• Diagnose and resolve audiovisual equipment malfunctions, connectivity problems, or software issues.
• Provide guidance and support to users on the proper operation of audiovisual equipment and software.
• Maintain accurate records of equipment inventory, repairs, and maintenance activities.
• Prepare reports on equipment usage, performance, and any incidents or problems encountered.
• Document standard operating procedures and guidelines for the setup, operation, and troubleshooting of audiovisual systems.
• Collaborate with event organizers, presenters, and other technical staff to ensure seamless integration of audiovisual elements into events.
• Communicate effectively with colleagues, clients, or end-users to understand their technical requirements and provide appropriate solutions.
• Stay updated on emerging technologies, trends, and industry best practices through continuous learning and professional development.
• Perform other duties assigned.

• Extensive knowledge of video and audio presentation equipment.
• Experience with multimedia and distance learning equipment, video production and editing, video and satellite conferencing, and security camera systems.
• Promote a common purpose consistent with the stated College goals and demonstrate commitment to students and the learning environment.
• Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to job tasks.
• Demonstrate the ability to respond positively and receptively to supervision, guidance, and direction in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in words, actions, and attire.
• Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other's perspectives, personalities, and working styles.
• Conduct oneself in a manner consistent with the College's standards of ethical conduct.
• Apply effective techniques to build working relationships with others to achieve common goals; successfully communicate and collaborate with others to reach objectives.
• Demonstrate skills necessary to critically assess situations and processes to make recommendations for improvement.
• Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, helping when needed, and considering larger organizational goals rather than individual concerns.
• Includes the ability to foster a constructive team spirit where members are committed to the organization's goals and objectives.
• Plan, organize, and successfully multitask to meet multiple deadlines and frequently tackle new work tasks within required timeframes. Proven flexibility to work on diverse projects at a fast and accurate pace.
• Effectively manage change and adapt.
• Adhere to all workplace safety rules, laws, regulations, standards, and practices.
• Ability to work various hours, including nights, early mornings, and weekends.
• Ability to travel among various campuses and attend College events or off-campus, as required.

• Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment.
• Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.
• Deliver exceptional customer service by fostering a welcoming and supportive environment.
• Present a professional image in words, actions, and attire.
• Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other's world views, personalities, and working styles.
• Conduct oneself in a manner consistent with the College's standards of ethical conduct.
• Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.
• Demonstrate the skills necessary to critically examine situations and processes, making recommendations for improvement.
• Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.
• Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes. Proven flexibility to successfully work on diversified projects quickly and accurately.
• Effectively manage change and adaptability.
• Adheres to all workplace safety rules, safety laws, regulations, standards, and practices
• Ability to work various hours, including nights, early mornings, and weekends
• Ability to travel amongst various campuses and attend College events, on or off campus, as required.

• Required :
  • Associate's Degree in related field of study
  • Minimum one (1) year of experience with audio-visual equipment
  • A combination of education and experience may be considered
• Preferred
  • Bachelor's degree in related field

• Work with dispatch for escalation on emergencies and tickets form Tier 1 or escalations to Tier 3 level support as needed
• Work on escalations from Tier 1 (Help Desk)
• Provide regular maintenance and support for assigned clients
• Provide phone, on-site, and remote support as needed
• Monitor status of all open tickets
• Notify responsible manager / account manager of high priority problems, critical status changes, client complaints, call aging and training
• Enter revised status information into the incident management system
• Diagnosis skills of technical issues
• Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
• Update ticket with client response and time entry
• Complete all assigned operational and procedural tasks
• Assist with general administrative tasks as needed
• Occasionally, based upon client need and staff availability, all staff will be expected to work after hours and weekends for pager duty and scheduled projects
• Have a positive attitude, be self-motivated, reliable and customer-focused
• Have excellent written and oral communication and interpersonal skills
• Ability to multi-task and adapt to changes quickly
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Windows XP, Window 7
• Workstation and Laptop Hardware Support
• Backup Software - configuration experience with more than one Backup Exec, DPM, Windows NT Backup, etc.
• Anti-Virus - configuration experience with more than one A/V - Sophos, MacAfee, Trend, Norton, etc.
• Working knowledge of Active Directory
• Experience with Exchange and or virtualization is a plus

• Evaluate system potential by testing compatibility of new programs with existing programs.
• Evaluate expansions or enhancements by studying work load and capacity of computer system.
• Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirm program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Place software into production by loading software into computer; entering necessary commands.
• Place hardware into production by establishing connections; entering necessary commands.
• Maximize use of hardware and software by training users; interpreting instructions; answering questions.
• Maintain system capability by testing computer components.
• Prepare reference for users by writing operating instructions.
• Maintain historical records by documenting hardware and software changes and revisions.
• Maintain client confidence and protects operations by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contribute to team effort by accomplishing related results as needed.

• Problem Solving
• Presenting Technical Information
• Process Improvement
• Software Maintenance
• Software Testing
• Network Design and Implementation
• Load Balancing and Scalability
• Vendor Relationships
• Software Performance Tuning
• Network Performance Tuning
• Database Performance Tuning

• Technical Support: This will involve extensive phone interaction with customers to diagnose field problems and provide instructions to correct them. Availability and rapid response will be required. Good listening and oral communication skills must be used to efficiently extract relevant information from the caller, which will lead to proper diagnoses and accurate instructions to address the situation.
• Manage RMA Process: Orchestrate the entire RMA process from initiation to closure. This includes providing authorization to return products, evaluation and failure analyses of returns, determination of warranty or non-warranty, pricing, and receipt of PO from the customer, and managing process through the closure of RMA record. Also, periodic reports should be provided to management documenting all RMA activity. Additional requirements will include providing trend analysis reports to management to identify warranty costs, product quality issues, training needs, and potential design problems.
• Customer Training: Under the direction of the Training Coordinator, provide product training to customers for ACCUTROL products and services.
• Manage Database: Manage database in conjunction with regional operations people by maintaining and updating information as often as necessary. This will involve entering field-generated reports and sending updates to regional operations people. Also to track updates made by the engineering department.
• Field Service and Operations Support: When required, travel to customer sites to support system or product startup activities, system troubleshooting, or other related activities.
• Manufacturing and Engineering Support: Provide support to the manufacturing and engineering departments as required by supervisor.

• A 2-year technical degree is desired, and 3+ years of related experience will be considered.
• Strong computer skills required.
• Knowledge of the HVAC building automation industry is a plus.

Insight Globals hospitality client is seeking a Tier 2/3 Technical Support Specialist that will troubleshoot, configure, install, and manage any hardware, software, and access issues. There are about 300 end users that you will be assisting in this clients environment with both remoting in and hands-on support. Technical support includes Windows 11 upgrades, asset tracking, hardware, endpoint management, network and wifi support, and more. Overtime is encouraged but not mandatory.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

A+ certification
Microsoft Intune experience
Enterprise-level experience
Azure Entra ID experience
Experience with ticketing system Ivanti
3+ years experience in a technical support role
Hardware, software, and access troubleshooting
Understanding of Active Directory
IP and networking experience
Experience using any ticketing system
Experience with remote access, ideally TeamViewer
understanding of O365
Windows 11 experience
Bachelors or Associates Degree in Computer Science

Our growing company is seeking to hire a Technical Support Specialist . This position is located in Byron Center, MI but will support other locations. You will ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Alert management to emerging trends in incidents.
• Deploy pre-packaged software using distribution tools and processes as requested by end users.
• Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
• Build rapport and elicit problem details from service desk customers.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Escalate incidents with accurate documentation to suitable technician, when required.
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledge base, as needed.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Support manufacturing environment IT related hardware
• Install antivirus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Develop documentation for end users.
• Contribute to IT knowledge base, as needed
• Reinforce SLAs to manage end-user expectations.
• Provide suggestions for continuous improvement.

Formal Education & Certification

• 2 years work experience.
• Prefer A+ certification or other industry certifications

Knowledge & Experience

• Knowledge of basic computer hardware, including desktop or laptop workstation setups, component replacement such as hard drives, video cards, power supplies or memory.
• Experience with desktop operating systems, including Windows 10.
• Application support experience with Microsoft Office.
• Working knowledge of a range of diagnostic utilities, including Process Explorer and Microsoft Sysinternals.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Strong documentation skills.
• Fluent English language.

Personal Attributes

• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.Experience working in a team-oriented, collaborative environment.

• Help clients set up and configure GPS Insight to meet their business needs
• Provide outstanding, rapid-response email, chat, and phone-based technical support to our clients
• Communicate with customers when a timeline or a fix occurs while on the call and via email.
• Opportunity to develop systems and procedures for improving overall client satisfaction
• Learn quickly and use your knowledge to solve problems efficiently
• Achieve customer satisfaction through fast, accurate replies and fixes to problems
• Escalate unresolved issues as required; maintain ownership of issues through resolution
• Case emails into NetSuite as necessary and work cases
• Answer voicemails as necessary
• Hardware - Troubleshoot, complete installation verifications and update devices as necessary to achieve optimal reporting
• Troubleshoot various software and system issues
• Assists with quick software training and alerts Acct. Mgt. as necessary if more training is needed
• Learn to understand and support: GPS Devices, Mobile Apps, In-Cab Cameras, ELD/HOS

• Minimum 12 months' experience in customer service/technical support or direct customer consulting experience within a fast-paced environment

• Sound knowledge of and passion for the web and web-based software products
• Strong problem solving and technical skill-set
• Experience with a CRM System
• A passion for taking care of clients
• Accurate and fast typing speed of 40 WPM or greater
• Ambitious, self-motivated, goal-oriented and extremely driven
• Excellent written/verbal communication and customer relationship skills
• A work ethic based on dedication to the company and its mission
• Ability to handle a variety of assignments simultaneously
• Ability to work under deadline pressure and extra hours if needed
• Superior analytical skills
• Proficient with Microsoft Office
• Basic knowledge of 12 Volt systems a plus

• Fast paced and rapidly growing environment
• Chance to deliver mission critical data that drives the operations of our economy
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• There's more as well! Speak with us to find out all details!

• 401(k) matching
• Full Health Benefits (Health, Vision, Dental)
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement

• Provide mid and high-level telephone technical support for our product lines to customers, field based sales and clinical support teams.
• Analyze customer issues and complaints to determine if issue is product or customer process related and take necessary steps to resolve any and all problems.
• Perform remote analysis, troubleshooting and repair using Bomgar.
• Enter and/or update relevant Case Ticketing information into .
• Guide customers and field-based Sales and Clinical Support teams through data storage and workflow requirements.
• Troubleshoot and diagnose customer product issues. Determine if solution can be corrected via the phone and, if not, formulate a repair plan, determining most cost effective repair/resolution to minimize customer downtime.
• Provide customer and manager with proposed repair procedures and improvements.
• Provide relevant customer feedback to our Management and Product Management teams.
• Work with other team members and/or departments to triage and resolve escalated technical issues.
• Perform remote HE Application software installation and configuration.
• Work with customers and third-party vendors to provide recommended software interface solutions.
• Maintain an up-to-date knowledge of company products and services.
• Document technical knowledge in the form of notes and manuals.

• Four or more years of hands-on experience in a technical phone support role.
• Associates degree and education and/or training in a technical field (IT a plus).
• Experience in IT hardware (PC, servers, laptops, printers, accessories).
• Experience and/or working knowledge of network technologies and troubleshooting techniques (TCP/IP, VPN, Remote Desktop, etc.).
• Knowledge and experience with MS Windows 7, 8, 10, Windows Server 2008, 2012 and 2016.
• Basic understanding of medical imaging technology, DICOM, HL7 and Relational Database technology.
• Excellent communication skills and the ability to interact effectively with specialized technical personnel and customers.
• Must be a self-starter, have strong interpersonal and organizational skills, and be flexible in a dynamic team environment.
• Should have a high degree of technical proficiency, excellent problem solving skills, and analytical abilities.
• Experience using as a Case ticketing system a plus.
• Must be able to multi-task in a constantly busy work environment while maintaining an attention to detail.
• Must be willing to work remotely on occasion as needed.

• While performing the duties the employee is:
  • constantly required to reach to use computers and other office equipment
  • constantly required to view objects at close and distant ranges
  • frequently required to communicate with others
  • frequently required to sit and stand
  • Requires fine manipulation and simple grasping in order to utilize the computer and other standard office equipment such as telephone, fax machines, copiers, etc.
  • Required occasional lifting and transporting of items weighing up to 50 lbs.

• Equipment typically used: Computers, Heidelberg devices, USB devices, tools used to work on computers.

Securitas Technology, a part of Securitas, is a world-leading provider of integrated security solutions dedicated to enhancing safety and security for businesses of all kinds. With a team of more than 13,000 professionals across 40 countries, we strive every day to ensure a secure environment for our clients while delivering an unparalleled client experience. Our mission is powered by our people, expertise, and technology in health, safety, and security services.

POSITION SUMMARY:

As a Technical Support Specialist, you will play a vital role in overseeing and processing new alarm installations using various software systems. Your main responsibilities include providing expert technical support to field technicians and clients by diagnosing programming issues and analyzing incoming data. The ability to prioritize tasks and manage multiple responsibilities is essential in this role.

ESSENTIAL FUNCTIONS:

• Support field technicians in installing alarm systems by programming various alarm panels.

• Conduct system tests alongside technicians and clients.

• Verify alarm programming to ensure accurate responses and essential operation of alarm functions.

• Test equipment with clients or Securitas field associates to confirm proper operation.

• Utilize multiple software applications to manage essential data uploads and downloads for alarm program boards.

• Edit and maintain video router information accurately.

• Document zone descriptions and instructions into the MAS system after onsite testing.

• Handle incoming customer calls to activate pending install accounts and confirm dispatch instructions.

• Manage cellular account information and coordinate service calls to field technicians as needed.

• Follow up on long-standing pending installation accounts by consulting with sales representatives, clients, and field technicians.

• Process remote programming requests for alarm panels and communicate costs for customer options.

• Assist customers with arming, disarming, and pin number changes via phone.

• Troubleshoot programming issues for field technicians and clients, including report functionalities.

• Handle confidential documentation and electronic correspondence responsibly.

ADDITIONAL RESPONSIBILITIES:

• Input and process contracts within the MAS system following the C.A.R.E team’s operations.

• Organize files electronically in the new file retention system.

• Respond to alarm signals from various systems, ensuring accurate documentation and response for historical records, including dispatching necessary services.

• Perform after-hours database functions as necessary.

• Contribute to additional projects and monitor internal systems to ensure responsiveness to alarm activities.

• Uphold UL & ULC requirements for security facilities.

• Maintain organized records related to customer accounts and correspondence for compliance.

• Participate in team meetings, providing constructive feedback to management.

• Exhibit a positive, professional attitude and foster teamwork among associates.

• Assist in other operational functions as required to ensure the organization runs smoothly.

Our ideal candidate will have:

• A high school diploma or equivalent; an associate's degree is preferred.

• 3-5 years of relevant work experience.

• Strong skills in process documentation, project management, and task prioritization.

• Familiarity with various software systems including MAS, Bosch RPS, Honeywell COMPASS, and others.

• Outstanding customer communication abilities.

Securitas offers a comprehensive benefits package including:

• Opportunities for annual merit pay increases.

• Paid company training programs.

• Medical, Dental, Vision, and Life Insurance coverage.

• Company-paid short and long-term disability.

• 401K plan with a 60% match up to 6% of salary.

• Paid vacation, holidays, and sick time.

• Educational assistance programs.

• Exceptional growth opportunities.

• A wide range of employee discounts on travel, equipment, and more!

We are proud to be an equal opportunity employer committed to fostering a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are exemplified by our employees every day as they serve our customers and the communities we protect.