8,955 Edtech Support Specialists jobs in the United States

6 Months with a possible extension

Job Description:

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks and monitors the problem to ensure a timely resolution.

May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision.

Roles & Responsibilities :

This position requires the successful candidate report to a site location.

You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

You will launch cutting edge server technologies and solve diverse networking impairments.

You will quickly and accurately assess a wide range of infrastructure issues, which requires a good understanding of computers, servers, switches and various networking devices from both a hardware and software perspective and a demonstrated willingness to learn and apply new technology.

To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.

Important information: To be immediately considered, please send an updated version of your resume to

Title: Technical Support

Location: Westborough MA 01581

Duration: 12 months

W2 Contract (No C2C)

Pay rate: Can go up to $32 per hour

Shift -

• 8am-4pm

Top 3 must haves - Customer Service Skills, Troubleshooting experience, multi-tasking skills

• Troubleshoot user problems at the desktop.
• Knowledge of PC hardware, software and networking issues.
• Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.
• Escalates or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups.
• Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
• Assist Project Managers in the end to end process for destination moves and hardware/software upgrades. Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.

Technical Support Specialist (Senior Level) Job Duties:

• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Performs and/or attends hardware/component factory acceptance testing.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Technical Support Specialist (Senior Level) Skills and Qualifications:

• Problem Solving
• Presenting Technical Information
• Process Improvement
• Software Maintenance
• Software Testing
• Network Design and Implementation
• Load Balancing and Scalability
• Vendor Relationships
• Software Performance Tuning
• Network Performance Tuning
• Database Performance Tuning

Our client, an American retailer that is home to four well-known brands, is hiring a Desktop Support Engineer to join their end-user support team in Albuquerque, NM

This team is providing tier 2 support for computer software and hardware issues for their on-site and remote internal customers. The ideal candidate will have had previous experience with workstation and server troubleshooting, laptop configurations and deployments, and experience managing AV support.

Responsibilities:

• Provide exceptional IT support (Incident and IMAC) to internal customers ensuring a high level of customer satisfaction
• Ensures service levels for customers are met, identifies opportunities for improvements and implements these as agreed upon
• Stage and configure machines for new hires and deploy new hardware as needed
• Work with the Build Center team to provide timely delivery on all hardware deployments
• Complete workstation replacements for users that qualify for new workstation replacements
• Test, configure, install and manage repair of all IT related equipment (hardware and software)
• Knowledge base documentation contribution
• Accurately log and track ticket related workload in a timely fashion
• Customer engagement – Ensure frequent and timely updates to internal customers regarding status of any outstanding issues and work that is in progress
• Form effective relationships with Business, Brands, Corporate functions, Delivery, Apps Support, fellow team members and External Service Providers
• Above all, focus on support of people as opposed to the technology

Requirements:

• 5+ years of relevant experience in IT support
• Tier 2 Corporate IT support exposure
• Thorough understanding of service desk and customer support environment
• Deadline-oriented with an appropriate sense of urgency and the ability to make quick and informed decisions
• Tolerance for ambiguity in a consistently changing environment
• High energy level and creative problem-solving abilities
• Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers
• Proven analytical, evaluative, and problem-solving abilities
• Expertise in MS Windows 10, OSX, iOS, MS O365, and MDM for mobile devices
• Remote desktop assistance tools (Nextthink), Automation & Scripting, ServiceNow, SCCM, JamF, Zoom, MS Teams, Slack

Title: Technical Support Specialist I

Location: Memphis TN 38103

Duration: 12+ Months

Shift: 7–4, 8–5, or 9–6 CST

Description:

• The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
• A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Associate's degree in computer related field or equivalent training required
• 0-2 years experience required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Training:

• 8–5 CST for approximately a month. After training, the schedule can be 7–4, 8–5, or 9–6 CST, depending.

Nevro (A subsidiary of Globus Medical) is a global medical device company . We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Position Summary :

Great Customer Experience is one of the keys to Nevro’s success. The Technical Support Specialist is one of the few roles in Nevro that has a direct customer touchpoint to resolve product and therapy questions or issues. This role is critical to ensure that the customer is served as best as we can to ensure that our product and therapy continues to deliver much needed relief to our customers.

The position requires good listening, verbal and written communication skills to accurately present technical information to our non-technical customers. Good organizational and multi-tasking skills is a must to succeed in this high paced environment. Successful candidates will need to have a good technical background with good problem-solving skills. The primary responsibility will be to troubleshoot and resolve active implantable medical devices issues by means of communication with the patients, doctors and field representatives, and simultaneously document the communication in approved system. This job is on-site in Audubon, PA.

Essential Functions :

• Answer phone calls from customers and patients, reply to emails from customers, patients and sales reps and document issues generated from company’s social media sites.
• Provide technical or clinical information to patients, doctors, and our field representatives with appropriate technical information to resolve product or procedural inquiries.
• Responds to situations where the first line of support has failed to resolve customer hardware and software issues.
• Use a combination of procedures and sound judgement to ensure that all inputs from all sources are evaluated for potential product complaints.
• Initiate all complaints in a timely and compliant manner as per process requirements.
• Conduct Good Faith Effort to follow-up on complaints as required.
• Help processing and closing complaints as needed or requested.
• Thoroughly document all information in various systems and ensure that all pertinent data is gather for efficient and thorough processing of product issues.
• Co-ordinate with other departments to help with information and data gathering from patients and customers.
• Documents all contacts via an approved tracking system per internal, FDA and ISO requirements.
• Maintain proper individual and team metrics to monitor and participate in projects to improve existing processes.
• Refine existing procedures or processes to include new knowledge from the field.
• Able to analyze and evaluate technologically complex devices.
• Provide on call coverage after hours routinely.
• Participate in departmental projects as assigned.
• Perform other related duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications :

• BS degree in any scientific, technical or medical field
• 1+ years of working experience in a fast-paced customer service environment
• Knowledge of FDA regulations with respect to complaint handling a plus.
• Strong computer skills (hardware, software and networking)
• Basic working knowledge of Microsoft word, outlook and excel.
• Basic knowledge of interacting with ERP or other Database software.
• Needs demonstrated written and verbal communication.
• Experience with class III medical devices preferred.
• Prior experience in complaint handling for medical devices a plus

Physical Demands :

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.

Responsibilities include:

• Analyze operational and training data to assess performance and identify improvements.
• Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
• Develop instructional materials and deliver presentations to large, diverse audiences.
• Operate computer-based systems for simulation, analysis, and reporting.
• Apply knowledge of Navy operational and administrative directives and procedures.

Qualifications:

• Bachelor's degree preferred.
• 3 to 5 years of relevant experience required.
• Strong analytical, communication, and presentation skills.
• Familiarity with Navy systems, tactics, and operational environments.
• Secret Clearance required with ability to obtain TS/SCI

Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.

At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis. Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.

Overview:

Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.

Responsibilities:

• Analyze operational and training data to assess performance and identify improvements.
• Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
• Develop instructional materials and deliver presentations to large, diverse audiences.
• Operate computer-based systems for simulation, analysis, and reporting.
• Apply knowledge of Navy operational and administrative directives and procedures.

Qualifications:

• Bachelor's degree preferred.
• 3 to 5 years of relevant experience required.
• Strong analytical, communication, and presentation skills.
• Familiarity with Navy systems, tactics, and operational environments.
• Secret Clearance required with ability to obtain TS/SCI

Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.

The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.

At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.

Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.

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Job DescriptionJob Description

DSLRPros, a leader in the enterprise drone industry, is seeking two customer-focused Technical Support Specialists. This role is the primary point of contact for diverse enterprise drone solutions (ready-to-fly packages, payloads, software, accessories) for clients in public safety, industrial inspection, agriculture, construction, and more. You will answer technical questions, troubleshoot complex hardware and software issues through our support portal, and contribute to our knowledge base. The goal is to ensure the highest level of technical support and responsiveness for integrating entire drone systems.

Key Responsibilities

• Respond to escalated customer inquiries and concerns via phone, email, or chat, providing timely and empathetic resolutions.

• Process refund, replacement, cancellation, and chargeback requests with accuracy, ensuring compliance with company policies.

• Monitor and address disputed transactions and shipping issues, coordinating with logistics teams to track and resolve discrepancies.

• Collaborate with warehouse and inventory teams to confirm stock availability, track fulfillment progress, and update customers on order status.

• Document daily after-hours activities, prepare follow-up communications, and maintain detailed customer interaction records.

• Assist sales teams with order processing, payment inquiries, and basic technical support, escalating complex issues as needed.

• Analyze customer feedback and support trends to identify areas for process improvement and enhance service quality.

• Develop and update self-service resources (e.g., FAQs, knowledge base articles) to reduce ticket volume and empower customers.

• Participate in cross-departmental meetings to align customer service with sales, marketing, and operational goals.

• Support training initiatives by sharing insights on common customer pain points with the team.

• Ensure a complete post-sale experience for every customer by closing out all open items and deliverables, and proactively reaching out for surveys, feedback, and reviews to enhance satisfaction and loyalty.

Company DescriptionFounded in 2012, DSLRPros is a leading provider of enterprise drone solutions, offering complete packages from manufacturers, plus thermal imaging, software, and accessories. We're expanding into security trailers and lidar, supporting critical industries with innovative technology and expert training.Company DescriptionFounded in 2012, DSLRPros is a leading provider of enterprise drone solutions, offering complete packages from manufacturers, plus thermal imaging, software, and accessories. We're expanding into security trailers and lidar, supporting critical industries with innovative technology and expert training.

Overview:

Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.

Responsibilities:

• Analyze operational and training data to assess performance and identify improvements.
• Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
• Develop instructional materials and deliver presentations to large, diverse audiences.
• Operate computer-based systems for simulation, analysis, and reporting.
• Apply knowledge of Navy operational and administrative directives and procedures.

Qualifications:

• Bachelor's degree preferred.
• 3 to 5 years of relevant experience required.
• Strong analytical, communication, and presentation skills.
• Familiarity with Navy systems, tactics, and operational environments.
• Secret Clearance required with ability to obtain TS/SCI

Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.

The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.

At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.

Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.

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