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• Overseeing daily hotel operations, ensuring efficiency and guest satisfaction across all departments.
• Managing and leading the hotel staff, providing training, motivation, and performance feedback.
• Implementing and enforcing hotel policies and procedures to ensure consistency and quality.
• Managing the front office, reservations, and check-in/check-out processes to maximize occupancy and revenue.
• Ensuring the highest standards of cleanliness and maintenance throughout the property.
• Developing and managing the hotel's annual budget, controlling expenses, and optimizing revenue streams.
• Handling guest inquiries, complaints, and resolving issues promptly and professionally.
• Collaborating with the sales and marketing team to drive bookings and promote the hotel.
• Ensuring compliance with all health, safety, and licensing regulations.
• Maintaining vendor relationships and managing procurement for hotel supplies.
• Creating a positive and engaging work environment for all employees.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a management role (e.g., Front Office Manager, Assistant Hotel Manager).
• Proven track record in operational management and P&L responsibility.
• Strong understanding of hotel operations, including front desk, housekeeping, and F&B.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and hotel booking platforms.
• Ability to make sound decisions under pressure and handle challenging situations.
• Strong organizational and problem-solving skills.
• A passion for delivering outstanding guest service.

Hotel Maintenance Engineer

Position Purpose:  

Maintains the guest rooms, public space and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.

The Benefits of Being Part of OUR Family:

* Medical, Dental and Vision coverage

* Life Insurance

* Paid personal time off

* Leadership and Management Training Programs

* 401K Retirement Plan

* A PATH for your future!

* Discounted room rates

* A FUN PLACE TO WORK

* Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

EXAMPLE OF DUTIES ESSENTIAL FUNCTIONS

Average Percent of Time

• 35 % Inspect guestrooms, public space and back of the house for areas to repair, touch up or replace.
• 35 % Repairs, or replace items such as light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall coverings, caulking, grouting or other miscellaneous items.
• 15 % Assists other department team members in the systematic application of the preventive maintenance program.
• 5 %   Makes records of repairs made, or areas needing further attention.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Maintains inventory of supplies needed to perform job function.
• Reports major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order.
• Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as water proofing, shop clean up and labeling of hazardous materials.

PHYSICAL REQUIREMENTS:

Frequency Key:

Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

• Sitting: Rare
• Walking / Standing: Constant
• Climbing stairs: Occasional
• Crouching/Bending/Stooping: Frequently
• Reaching: Frequent
• Grasping: Frequent
• Pushing/Pulling: Constant up to 100 lbs.
• Near Vision: Constant
• Far Vision: Constant
• Hearing: Constant
• Talking: Occasional
• Smell: Constant
• Lifting/Carrying(# lbs.): Frequent Up to 50 lbs.
• Travel: Never

OTHER DUTIES

Assimilate into JL Hospitality Management culture through understanding, supporting and participating in all elements of our vision statement and core values. Demonstrate working knowledge of the service standards. Our past and future success relies completely on our commitment to service and teamwork. We are all responsible to each other in following the policies and procedures set forth by the Company. The focus of each associate is to Exceed Guest Expectations resulting in loyal guests who will return again and again.

Regular attendance in conformance with the standards, which may be established by JL Hospitality Management from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

• Latex and / or rubber gloves
• Safety glasses
• Safety belts
• Gloves, protective work boots, hard hat, as needed
• Closed toe with rubber soles

Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Exposures: In this job you will be exposed to cleaning chemicals, vibrations, humidity, cold, heat, dust, and noise.

Upon employment, all team members are required to fully comply with JL Hospitality

Management rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry.
• Basic mechanical aptitude for operation and repair of hotel equipment.
• Working knowledge of basic hand and power tools.
• Basic English language communication and mathematical skills in order to communicate with co- workers fully comprehend job assignments and perform accurate simple arithmetic functions.

QUALIFYING STANDARDS

EDUCATION

High School graduate or equivalent preferred but not necessary

EXPERIENCE

Basic experience in maintenance trades, including electrical, plumbing, mechanical and carpentry.

LICENSES OR CERTIFICATES

Ability to obtain any government required license or certificate. CPR certification and/or First Aid training preferred.

GROOMING/UNIFORMS

All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Hotel issued nametags are a part of the uniform and must be worn at all times by both uniformed as well as nonuniformed associates. It is important for our guests to be able to identify us by name. Nametags should be worn on the right side of the uniform unless otherwise required by brand standards.

NOTICE:

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. 

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

• Perform general maintenance and repairs for assigned locations, including plumbing, electrical, heating and cooling, basic carpentry, and building systems
• Inspect and identify equipment or machines in need of repair
• Troubleshoot issues to determine necessary repair
• Plan repair work using blueprints or equipment manuals as needed
• Perform general repairs that do not require a specialized technician (examples: drywall, painting, doors, locks, building fixtures)
• Perform routine maintenance of building systems
• Perform routine preventative maintenance programs, follow established standards and guidelines
• Adherence to all Colwen and brand standards
• Work with supervisor to identify and complete all technical projects
• Respond timely to all work orders
• Clean and assist with upkeep of facility
• Assist with House person / Shuttle Driver duties as needed
• Maintain building exterior not serviced by contractor (e.g. snow removal, lawn care, painting)
• Perform other related duties as assigned

• Previous maintenance or related experience, hotel experience preferred
• Working knowledge of kitchen & refrigeration equipment preferred
• Working knowledge of fire protection and life safely systems preferred
• Strong verbal and written communications skills
• Able to interact with guest in a pleasant and friendly way
• Ability to work with little supervision and maintain a high level of performance
• Prioritization and time management skills
• Familiar with common computer software programs
• Ability to learn new computer software programs and operate property management system
• Able to work 7-day rotational work schedule, including nights, weekends and holidays

• Medical Insurance with Company-Funded HRA
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan - Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts - Travel, Entertainment, & Retail
• Training and Development Programs
• Career Advancement Opportunities

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Job Details

Job Location

White Sands Hotel - Honolulu, HI

Salary Range

$9000.00 - $000.00 Salary

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboards award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.



Primary Mission

As the Hotel Manager, you are responsible for the overall success of the property, ensuring exceptional guest experiences, operational efficiency, and strong team performance. You are a strategic and hands-on leader with a proven track record in hospitality management, capable of overseeing all key departments including front office, housekeeping, food and beverage, maintenance, finance, and human resources. You lead by example, fostering a culture of service excellence, accountability, and collaboration. With a focus on both day-to-day operations and long-term planning, you ensure the hotel runs smoothly, meets financial goals, maintains brand standards, and supports employee growth and satisfaction. Your ultimate goal is to elevate the hotels performance through engaged leadership, guest satisfaction, and operational excellence.

SCOPE OF WORK + TEAM

• Reports to Regional Director of Operations
• Supports the hotel and represents the company with all guests, clients, associates, and owners.
  
  

• You are accountable for driving results that align with the hotels mission and contribute to its overall success. This includes achieving key performance objectives related to revenue growth, cost control, guest satisfaction, team engagement, and consistent delivery of high-quality products and services.
• You will collaborate closely with Springboards RevGen Leaders, including Revenue Management, Marketing, Social Media, and Sales as well as key partners from the Finance and People & Culture teams to ensure the property operates efficiently, meets business goals, and maintains a strong brand presence.
  
  

• Meet or exceed established budgetary guidelines for the hotel.
• Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process.
• Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts.
• Weekly forecasting and planning of operating staffing ad cost expenditures to correspond to forecasted sales and costs.
• Develop action plans to maximize occupancy and to maximize average rate.
• Review and approve all operating expenses.
• Maintain credit policies in sales, reservations, and front desk.
• Credit meetings, supervision of collection of major accounts, review of aging reports, and approval of write-offs.
• Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation comply with local, state and federal laws and regulations.
• Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization.
• Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
• Promotes organization in industry, manufacturing or trade associations.
• Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment.
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.
• Manages all hotel employees (includes, Housekeeping, Engineering, Sales, Front Office, and Reservations).
  
  

• Adhere to Springboards guidelines to ensure the health, safety and comfort of our team members and guests.
• Utilize and reinforce the use of Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
• Stay up-to-date with and ensure execution of all safety and sanitation procedures and standards.
  
  

• Translate business plans into Team Member-level action that delivers results.
• Lead and motivate property-level leadership teams and be accountable for successful delivery of business plans.
• Explore new business opportunities, curate unique guest experiences, drive optimal profitability, and increase market share.
• Promote a culture of innovation and collaborate with corporate support to improve guest satisfaction and profitability.
• Measure and evaluate the success of property-level business strategies to inform future business plan enhancements
• Monitor strengths and weaknesses of local market and competition.
• Continually verify that business plans and actions have a positive impact on property performance.
• Achieve budgeted KPIs including, but not limited to, departmental profit margins, GOP percentage and GOP .
  
  

• Leverage past experience in fostering problem solving, thoughtful & results drive sales culture and approach.
• Work closely with the RevGen team to develop revenue-generating strategies for property while identifying new business leads, develop tailored sales approaches, and actively pursuing leads in every segment with the sales team.
• Verify that the Sales and Marketing strategy is aligned with business strategy and is effectively executed against established goals and hold Sales Leaders accountable for meeting established performance metrics.
• Participate in weekly revenue & sales meetings, supporting efforts and driving performance and actively participate in driving a culture of revenue maximization. Lead daily business review meetings with revenue, sales and catering.
• Verify that property leaders understand and leverage sales plans to full potential
• Collaborate with Revenue Leadership on strategies and tactics to optimize topline revenues while being responsible for meeting or exceeding established Key Performance metrics for STRs RGI, ARI and MPI.
  
  

• Utilize extensive prior senior leadership experience and remain current on fashionable dining trends and practices.
• Motivate Team Members to create experiences that surprise and delight the caliber of guests in the luxury market.
• Lead Food and Beverage teams in the successful operation of contemporary and unique, stand-alone concepts, high-end conventional and unconventional banquet and catering operations.
• Work directly with the property Food and Beverage team to execute training, systems, and procedures, which result in the highest level of food quality, service and overall experience.
• Support and ensure accountability of the Food and Beverage leadership team in achieving optimal profitability and other established key performance metrics.
• Ensure proper controls are in place to manage food safety, labor, operating expenses and cost of goods.
• Ensure that Food and Beverage operations meet or exceed established key performance metrics.
• Develop and leverage relationships with key suppliers and industry associates
  
  

• Curate the experience to ensure the guest journey is unique and memorable at every touchpoint.
• Lead high-end Rooms Division (Housekeeping, Front Office and Engineering) teams in a luxury environment, achieving budgeted departmental profitability and pre-established GSS and engagement goals.
• Ensure the guest arrival and departure experience is elevated and in keeping Springboards Above & Beyond service culture best practices.
• Execute a standard for room product care, cleaning and maintenance such that rooms always look crisp and new.
• Ensure cleaning and maintenance regimes are in-place and executed at the highest level.
• Ensure landscaping and floral elements are lush and well maintained.
• Ensure that Hotel Rooms division operations leaders are held accountable to pre-established key performance metrics.
• Ensure the look, feel and scent throughout the property is on point with the property identity and true to its uniquely rooted location.
  
  

• Demonstrate your leader and utilize interpersonal & communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example and seek first to understand.
• Encourage and build mutual trust, respect and cooperation among team members.
• Elevate service thought communication and assist individuals to understand guest expectations; provide guidance, feedback and individual coaching when needed.
• Coaching and developing others by identifying the developmental needs of others by coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Model appropriate behaviors serving as a role model.
• Communicate with all levels of Team Members - Provide accurate, timely, well-informed and polished communication by telephone, in writing, e-mail, or in-person.
• Create a cohesive and high-performance Leadership Committee that continuously strives for, delivers world-class results, and fosters a culture of excellence. Mediocrity is not accepted.
• Coach the Leadership Committee by providing specific, timely feedback and holds them accountable for performance; create learning and development opportunities for employees; create and effectively execute development plans for both direct reports based on their individual strengths, development needs, and career aspirations
• Verify that all managers are doing the same for their direct reports; identify resource needs to strengthen property teams; create succession plans for future job openings; actively support the staffing process; verify effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
• Verify that all team members are treated fairly, and with respect. Build rapport with Team Members by fostering an environment of open communication and spending time with Team Members on the frontlines. Have an open-door policy regarding availability to all employees; validate that pay and benefits are appropriate for labor market; recognize and celebrate the success of Team Members; collaborate with People & Culture to maximize engagement and monitor local labor environment to address issues as needed.
  
  

• Foster a refined and attentive service culture that is in keeping with 4-star / 4- diamond standards.
• Interact with guests and other customers on a frequent basis to obtain feedback about their experiences then evaluate feedback to recognize excellent Team Member performance.
• Emphasize and hold leadership team accountable for addressing service areas of improvement or potential gaps, and for developing innovative ways to exceed guest expectations;
• Establish presence in the market by actively promoting an exemplary property image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipate needs of large groups or high-profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (PR buzz).
  
  

• Prior Experience:
• Minimum of three-year experience in Hotel Management roles
• Experience in all areas of hotel management, including sales and marketing, daily management of all areas of operations involving people & culture, food and beverage, budget management, rooms, housekeeping, maintenance and landscaping.
• Full-service property experience
• IT Expertise:
• Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
  
  

• Education:
• College Degree or equivalent education, i.e., hotel Business College preferred
• Subject Expertise:
• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Report any unusual occurrences and/or request to Supervisor.
• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
• Must be service oriented with excellent customer service and sales skills
• Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
• Must be energetic and outgoing
• Must possess excellent interpersonal and organizational skills
• Must be able to follow directions with attention to detail, speed and accuracy
• Must be a team player with the ability to work under minimal supervision
• Must be able to multi-task in a fast-paced work environment
• Must be able to understand and work with basic financial information and solve basic arithmetic problems
• Must be able to type 45 wpm and have the ability to input data and access information on the computer
• Must have proficient working knowledge of Microsoft Office, Opera; preferred.
• Must be able to exercise confidentiality and discretion.
  

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (HST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
  
  

• Competitive Base Salary
• Paid Vacation
• Paid Sick Leave
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance
  
  

• Employee Rates at all of Springboard Hospitalitys 51+ Hotels
• Monthly Cell Phone Stipend
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program
  
  

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
  
  

• Seniority level Director

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

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Honolulu, HI 150,000.00- 170,000.00 16 hours ago

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Maintains accounting functions at the property, facilitates the movement of management and financial information, ensures accuracy and integrity of numbers and documentation and assists management with the operations of the hotel and restaurant. Benefits Administrator for all hotel employees.

Essential Duties And Responsibilities Include The Following. Other Duties May Be Assigned.

• Reviews hotel audit pack contents to confirm totals for tray balances, credit card batches and transmittals, and cash deposits against Property Management System reports.
• Verifies previous day's audit is closed and transferred to corporate office.
• Counts cash and checks from deposit envelopes, fills out deposit slips, transports deposits to bank and makes change orders.
• Counts and verifies amounts in Manager On Duty (MOD) bank and property safe. Makes change for front desk and restaurant cash drawers and MOD bank.
• Reviews hotel employee timecards and creates labor reports for supervisors to review and correct. Edits hours and maintains employee data as needed.
• Processes and reviews for accuracy coded accounts payable invoices turned in by department heads. Reviews statements, reconciles balances, and researches any discrepancies.
• Creates and processes accounts receivable invoices and statements and makes collections calls. Writes off or adjusts accounts with approval as necessary.
• Assists with credit card research to resolve discrepancies or disputes.
• Carries out month end activities and meets deadlines for P & L processing and closes out month in accounting system.
• Processes bi-weekly payroll. Collects payroll labor reports, new hire paperwork, activity slips, time off requests, etc. after supervisor approval and makes changes to payroll system. Downloads timekeeping data to payroll accounting system and updates manually as needed. Balances totals against timekeeping reports. Obtains approval signature from General Manager transmits payroll data to property corporate accountant. Faxes payroll back up forms and reports to accountant.
• Distributes paychecks and payroll reports to supervisors on pay day.
• Tracks benefits eligibility and hands out benefit enrollment paperwork to employees. Verifies completion of enrollment forms, makes copies for employee files and forwards originals to corporate benefits office.
• Maintains inventory of company forms and provides to employees. Creates new hire packets.
• Assists with scheduling and conducting new employee orientations.
• Maintains secure and confidential employee personnel files and payroll source documents. Reviews all personnel forms for completeness and accuracy. Supervises storage of all record retention.
• Processes workers' compensation paperwork and responds to questions and requests for information from insurance company, healthcare providers and employees.
• Writes POA checks with general manager approval and balances POA account.
• Oversees security of property safe, MOD bank, cash drawers and deposits.
• Maintains, updates and backs up computer software and equipment.
• Implements, communicates and trains property employees on corporate, franchise and/or legal requirements.
• Responds to inquiries from outside agencies including but not limited to child supports and garnishments.
• Assists as Manager On Duty or at front desk as needed.

KHC Policies: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

Supervisory Responsibilities: This position may supervise part time bookkeeping staff and act in a manager on duty capacity when necessary.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Primarily responsible for the overall maintenance of the hotel's building and grounds and for the operation of its equipment and mechanical/electrical systems. Key responsibilities include keeping all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel and completing maintenance work orders from all departments on a timely basis by following hotel's standard operating procedures.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Troubleshoots and repairs malfunction in mechanical or electrical systems (e.g., HVAC, plumbing) and other equipment throughout the hotel.
• Performs preventative maintenance assignments on a schedule basis (e.g., "room care").
• Services the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs.
• Maintains the building exterior and "curb appeal" (e.g., lawn care, painting, and gardening).
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Engineering Personnel when needed.
• Perform any related duties as requested by supervisor/manager.

• Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry.
• Basic mechanical aptitude for operation and repair of hotel equipment
• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly.
• Be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.
• Be skilled in several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping.
• Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.
• Skill in the use of basic hand and electric tools and familiarity with parts and materials is required.
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Thorough knowledge of the layout of the building, sleeping and function rooms.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write English clearly, as there will be interaction with guests and other team members.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
• Ability to follow written and or verbal instructions.

• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Must be able to work in hot, cold, and wet conditions and be able to stoop, kneel, crawl, and climb on all types of surfaces.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to climb stairs and ladders at a rapid pace, up to 30 feet in the air.
• Grasping, lifting and holding tools and having good finger dexterity is required.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Lifting and moving objects up to 100 pounds.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

• Pay Type Hourly
• Min Hiring Rate $16.00
• Max Hiring Rate $18.00

Monitors, maintains, repairs, performs preventive maintenance, documents, and responds to service/repair requests within area assigned.

EDUCATION and/or EXPERIENCE:

High School Diploma or General Education Degree (GED) required. Must have minimal knowledge of plumbing, electrical, air conditioning, general maintenance. Occupationally significant combination of vocational education, apprentice training, in-plant training and/or on-the-job training preferred.