813 IT Support jobs in New York

Job Description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Requirements

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• BSc in Computer Science or relevant field

Note: This is an onsite role @ New York

Job Description

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Note:

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

This position may requires onsite presence and travel to project / client location/s

Responsibilities

• The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment
• This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance
• The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required
• Monitoring queues for incidents or requests that require resolution
• Escalate to L3 team /Vendors in case assistance is required to resolve any issue
• Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors
• Prioritizing work based on the impact and urgency of the ticket
• Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss)
• For open tickets requiring spares and accessories and work closely with asset management team in coordinating them
• Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution
• Fulfilment of Service Requests where necessary
• Track and report status of IMAC requests
• Verify completion of IMACs
• Enable end user / equipment Installs, Moves, and changes (IMAC) Requests
• Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations)
• User Data Transfer on need basis
• Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners
• Hardware imaging, deployment, and repair management services
• When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal
• Steady State Asset Refresh (Does not include project activity of bulk device replacement)
• Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities
• Replacement of consumables for network printers and reporting issues to the appropriate vendor
• VIP Support (white glove service)
• Inventory management and labelling of devices within Client office environment
• Handling shipping and receiving requests for movement of end devices within Client office

Requirements

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• No minimum qualification as long as you have experience

Job Description

We are seeking an experienced End User Computing (EUC) Desktop Support Consultant based in California City. You will be part of a diverse and talented support team that provides IT support to a large user base organization.

Requirements

• Minimum 2 years of experience in a full-time desktop support role.
• Deployment and troubleshooting of Multi-Function Devices (MFDs).
• Experience with mobile device deployment and troubleshooting.
• Strong technical skills with client software such as Windows 10, Office 2016, Outlook/Exchange, VPN, and roaming profiles.
• Experience with packaging and deploying applications via SCCM.
• Ability to assist with system administration tasks, including backups and restores.
• Experience with video conference and VOIP systems is desirable.
• Must have a proactive nature, enthusiastic attitude, and a genuine desire to help people.
• Excellent customer communication skills.
• Ability and willingness to mentor, assist, and guide Service Desk staff.
• Strong time management skills and ability to thrive under pressure.

Benefits

About Us

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job Description

Job Overview

We are currently seeking a full time Level I/II Desktop Support Engineer with 2-3 years of extensive hands-on experience with the following: PC, Mac and Printer break/fix.

Responsibilities

• Provide phone support and on-site remediation for workstation issues
• Troubleshooting and resolving customer system problems across a broad range of technologies
• Provide onsite installations of new software and upgrades
• Provide installation of service Packs and security updates
• Provide onsite support and installations to clients 
• Provide Desktop support including analyzing and resolving end-user issues
• Provide printer troubleshooting 

• Knowledge of MAC and Windows operating systems and desktop applications
• Experience with installing, configuring, and administering a broad range of technologies
• Reliable, who can work with little to no supervision
• Excellent written and verbal communication skills
• Knowledge of Cisco Phone Systems a plus
• Certifications a plus

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Job Description

THANK YOU FOR READING THE JOB DESCRIPTION AND DETAILS CAREFULLY AND THOROUGHLY

L1 Desktop Technicians
Location: Midtown NYC - ONSITE
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up for new building
Part-time temporary
 
Job Description/ Responsibilities
•    Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers Microsoft and Apple) and printers.
•    Handle equipment installation and moves with little or no supervision.
•    Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
•    Work well under supervision.
•    Training will be provided.
 Qualifications:
•    Excellent communication skills.
•    Strong troubleshooting and critical thinking skills.
•    Positive and professional demeanor.

SCOPE OF WORK for  Level 1 Desktop Technician 
•    Stage each desk with the necessary equipment. 
•    Standard desk includes two monitors, VDI, camera, and peripherals.
•    There will be additional equipment for each trader desk.
•    Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.

 
 
 
 
 

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Job Description

Company Description

We connect the world’s top investors and business leaders  to the insights that shape investment decisions.  From private equity firms  and hedge funds  to leading consultancies , our clients count on us to find the exact expert they need — fast.

Since 2007, we’ve grown to 1,500+ people across global financial hubs, becoming a trusted research partner to thousands of decision-makers. This is where ambitious people come to accelerate their careers.

As a Desktop Support Engineer, you’ll play a vital role to keep our business running smoothly! Providing first line support within our Tech Success team, you’ll fix all technology issues that our employees may face.  You’ll deliver excellent customer service whilst responding to tickets raised within the office, from remote workers, and supporting our other locations around the globe.

Some of your responsibilities will include:

• User account creation, maintenance and closure
• Issuing equipment, inventory management, organise deliveries and shipments
• Provide technical support for desktop and laptop systems, including Windows and Mac environments.
• Desk configuration of meeting and conference spaces
• Managing escalation or delegation to senior team members or wider Tech and Product departments

Working from within our New York office, you’ll be a friendly face in the team, that is welcoming and supportive, translating technical fixes into easy to understand steps for all employees with their individual requirements and varying levels of technical knowledge.  

Third Bridge is a fast paced and changing environment, striving for continuous improvement.  This also brings opportunities to grow and develop whilst contributing to our company goals.  You’ll receive full training and ongoing support from your team. There is a clear escalation chain, which in turn provides you with a clear development ladder as you progress in your career with us.

• Proven experience in a desktop support or a related IT support role.
• Ability to set up and support MacBook laptops is essential
• Excellent communication and interpersonal skills.
• Proficiency in network troubleshooting and IP configuration.
• Experience with inventory management practices.
• Hands-on experience with dual-screen setups and familiarity with HDMI, VGA, and other hardware cables.
• Experience with Google Admin Console and Google Suite is preferred.
• Ability to work independently and as part of a team.
• A proactive and customer-focused approach to IT support.

How will you be rewarded? 

• Salary:  $60,000 to $5,000 per annum, dependent on experience. Plus an annual bonus of up to 5%.
• Vacation: 15 days (which increases to 20 days after 2 years of service) plus US Holidays.
• Learning: personal development allowance of 1,150 per year.
• Health and well-being: a variety of insurance plans, including health coverage by Cigna, Medical Insurance, Dental insurance and Vision plan, plus a personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account). And also a variety of health and wellbeing events to focus on mental health.
• Future and family: 401K matching up to 5% of your base salary, life insurance, a long-term disability policy dependent care FSA and pet insurance.
• Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays'
• Social: weekly optional social gatherings, daily breakfast and snacks, social events
• ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge)
• Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application. 

Job Description

Position: Technical Support/Help Desk Manager

Company Overview:

Evolution Sports Group is a leading sports management company that specializes in providing comprehensive services to professional athletes, teams, and organizations. Our mission is to support and enhance the careers of our clients through innovative and personalized strategies. We are dedicated to delivering exceptional results and building strong, long-lasting relationships with our clients.

Position Overview:

We are seeking a highly skilled and experienced Technical Support/Help Desk Manager to join our growing team. In this role, you will be responsible for managing and leading our technical support and help desk team, ensuring the smooth and efficient operation of our IT systems and providing exceptional customer service to our clients.

Key Responsibilities:

- Manage and lead a team of technical support and help desk professionals, providing guidance, training, and support to ensure the team's success

- Oversee the day-to-day operations of the technical support and help desk department, including monitoring performance, setting goals, and implementing strategies to improve efficiency and productivity

- Act as the primary point of contact for all technical support and help desk escalations, ensuring timely and effective resolution of issues

- Collaborate with other departments to identify and implement technology solutions that support the business's objectives

- Stay up-to-date with the latest industry trends and advancements in technology to continuously improve our systems and processes

- Manage relationships with external vendors and service providers to ensure the timely delivery of IT services and support

- Provide regular reports and updates to senior management on the performance of the technical support and help desk team and the overall status of our IT systems

Qualifications:

- Bachelor's degree in computer science, information technology, or a related field

- Minimum of 2 years of experience in a technical support or help desk role, with at least 2 years in a management or leadership position

- Proven experience managing and leading a team, with excellent communication, interpersonal, and leadership skills

- Ability to troubleshoot and resolve complex technical issues quickly and efficiently

- Strong project management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously

- Excellent customer service and problem-solving skills

- Knowledge of sports industry and experience working with athletes or sports organizations is a plus

If you are a highly motivated and skilled technical support professional with a passion for sports, we want to hear from you! Join our team at Evolution Sports Group and help us drive success for our clients through innovative and cutting-edge technology solutions.

Job Description

ABOUT US:

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. 

Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital.

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We’re moving fast, and the numbers speak for themselves:

- Partnered with enterprise brands like Google, AAA, Ro, Coursera

- Raised $2M (top tier investors including Emergence & Homebrew)

- Completed 250MM+ calls

- Driven 7B revenue for customers

- Scaled to # ARR

- Built amazing NYC (NoMad) in office culture

ABOUT THE ROLE:

Join Regal to build a world-class support experience with our growing Technical Support team! In this role, you will respond to and resolve customer tickets with Regal’s event-driven communications platform.

• Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
• Resolve a wide range of inquiries – end-user training, integration debugging, and bug resolution – to drive product adoption and customer satisfaction
• Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
• Own support ticketing and knowledge infrastructure to deliver a world-class support experience
• Participate in hiring and onboarding future support engineers as the growth of the business demands

• 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree
• Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
• Experience identifying collaboration and escalation resources in a fast-paced environment
• Experience providing the right level of context when partnering with others to resolve customer issues
• Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions

• We care about your health! 
• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year 
• Subsidized ClassPass membership
• We care about future you!
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits 
• We care about connection!
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation 
• & more to come!

The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer

POSITION LOCATION & OFFICES:

This position is only available in New York City.

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.

*If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description

PRIMARY FUNCTION/PURPOSE:

As a System Engineer, specializing in Help Desk Support, this individual will be responsible for providing technical assistance and resolving IT-related issues to ensure the smooth functioning of the organization's IT systems. Provide day-to-day on-site and out of the field service support to internal program staff and Management Team. Assist end-users with hardware and software problems, perform system maintenance tasks, and collaborate with other IT teams to deliver effective solutions. The role requires strong technical expertise, problem-solving skills, and excellent communication abilities. Provide support to staff on all agency supported applications. Troubleshoot, determine source, and advise on appropriate action.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in computer science, Information Technology, or a related field
• 3+ years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD preferred
• Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations
• Proven experience in providing technical support and troubleshooting IT issues
• Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications
• Familiarity with IT security concepts and best practices
• Excellent communication and interpersonal skills to interact with end-users and team members effectively
• Ability to prioritize and handle multiple tasks simultaneously while maintaining attention to detail
• Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), etc.) is a plus
• Ability to offer high level desktop support in an enterprise environment
• Experience working in Social Services Sector either Government or Non-profit preferred
• Possess exceptional problem solving and interpersonal skills along with excellent organization skills
• The ability to develop processes to improve workflow as well as to pay attention to details; Ability to multi-task effectively and meet deadlines in a fast-paced environment
• Ability to work independently with strong sense of focus, task oriented and nonjudgmental; Must have excellent written and oral communication skills

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide first-level technical support to end-users via phone, email, or in-person and address their IT-related queries and issues promptly
• Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity
• Collaborate with other IT teams and vendors to escalate complex issues and ensure timely resolution
• Provides support of Microsoft 365/Azure AD
• Provides system administration for Windows Server OS 2012 through 2019, Microsoft Active Directory 2016 Microsoft Active Directory 2016, or greater
• Install, configure, and update software applications, operating systems, and drivers on end-user devices
• Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions
• Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues
• Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency
• Participate in user training sessions to enhance their understanding of IT systems and prevent recurring issues
• Monitor IT infrastructure and perform routine maintenance tasks to prevent system downtime
• Responsible for assisting end users by trouble shooting and resolving help desk tickets, providing user support, coordinating employee onboarding and offboarding and other projects
• Provide onsite and remote support to end users for the Desktop (PC, peripheral, Operating System and Applications
• Traveling around NYC to program sites, often with equipment
• Monitor the performance of the agency’s desktop infrastructure and make suggestions for improving efficiency
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment
• Attend meetings, training, and conferences regarding changes in MIS technology to stay abreast of the latest developments and remain technically competent at all levels of data processing
• Other duties as assigned

OTHER REQUIREMENTS (including Physical Demands)

• May be required to work long hours and a varied schedule
• Traveling throughout various locations in the New York City area
• Lifting and moving objects weighing up to 30 pounds several times a week
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.