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Description:

Join us for this incredible opportunity to be part of our Events- Event Planning Manager Full-Time at Hyatt Regency Houston-Downtown located in Houston, TX.

The Event Planning Manager's primary focus ispreparing all event documentation and coordinates with sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position acts as the liaison betweenmeetingplanners and the hotel staff. Responsibilities include: administering the Sales agreement, detailing allfood,beverage and A/V needs, managing room blocks and pick up, billing instructions and final review.Recognizes opportunities to maximize revenue by up-selling and offering enhancements to creates outstanding events.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. We are committed to helping colleagues learn and grow in their careers. Our leaders provide on the job training and help colleagues develop skills that are key for personal and professional success.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary hotel room nights at Hyatt hotels world-wide

• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide

• Bereavement and jury duty pay

• Vacation, sick, and new child leave

• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,

• Retirement Savings Plan option (401K) with employer match

• Employee Stock Purchase Plan

• Complimentary employee meals

• Direct deposit

• Competitive wages

Qualifications:

· A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills

· A minimum of2-<3Cspan no-style="color: black;">years of hotel event sales/event planning or comparable experience preferred

· Must be proficient in general computer knowledge

· Candidates should be extremely detail oriented, organized and be able to handle a fast paced environment

· Prefer two years hotel experience or completed Event Management trainee program

· Preferred candidate has completed PSS or equivalent training

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Primary Location: US-TX-Houston

Organization: Hyatt Regency Houston Downtown

Pay Basis: Yearly

Job Level: Full-time

Job: Catering/Event Planning

Req ID: HOU

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today's biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association (the "Association") has an excellent opportunity for an Event Planning Coordinator. This office position is located in New York City and supports campaign events in and around New York . This position will require periodic travel for events . This position is responsible for duties associated with supporting development team members in their fundraising efforts. Duties include managing data in several event management systems related to leadership, donations and event logistics, handling event planning with vendors and volunteers, processing payments in the financial system and collaborating with colleagues and departments on a variety of other important tasks that advance our mission.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

Event Logistics

Whether planning a donor reception, a Heart Walk or a Gala experience, the Event Planning Coordinator is responsible for helping to plan and implement a variety of events which will appeal to both current and potential donors.

• Coordinate logistical aspects of assigned events, ensuring seamless execution from start to finish

• Proactively research, secure, and manage vendors for event services, ensuring cost-effective solutions and compliance with Association guidelines. Plan and coordinate event details, including venues, catering, entertainment, AV, and staging, while securing necessary legal approvals

• Implement Association risk reduction procedures to ensure the safety and success of each event

• Recruit, schedule, and train volunteers to assist with projects and events to ensure a positive experience

• Attend events to oversee setup, execution, and teardown, ensuring everything runs smoothly.

• Act as a point of contact for vendors, supporters, sponsors, volunteers, and attendees, providing exceptional service and support.

• Prepare ADA compliant digital event communications for save the dates, invitations, event logistics, event programs, and other marketing materials as needed in coordination with Association marketing and communications professionals using Association design templates and branding guidelines

• Possible involvement in virtual event production including coordinating event content, creating multi-media presentations, and providing technical support for digital experiences

Event Data Management

The Event Planning Coordinator is responsible for meticulously managing all event-related data including financial, fundraising metrics and donation details for assigned campaigns. This role involves handling pivotal guest information, auction item data and associated revenue/donations.

• Manage Event Data: Collect, organize, enter and maintain comprehensive event data, including guest names, contact information, table assignments, sponsorship/donor benefits and other key notes relevant to the event

• Auction Item Data: Oversee the collection, management and entry of auction item data, guaranteeing precise and prompt documentation in accordance with compliance standards.

• Donation & Revenue Tracking, Data Quality and Analysis: Manage and monitor donation information, ensuring accurate and timely recording. Correct irregularities as needed

• Generate reports from various systems as needed

Financial Responsibilities

Help the American Heart Association maintain the trust of our volunteers, donors, and the public at large by ensuring adherence to accounting guidelines and processes regarding donation and payment processing.

• Review Financial Reporting: Collaborate with fundraising teams to review campaign revenue reports, accounts receivable and accounts payable reports, ensuring accuracy and completeness

• Research customer discrepancies and past-due amounts with the assistance of the Staff Accountant and other team members

• Input requests for payments in financial system for vendor contracts and invoices

• Monitor and manage event budgets, ensuring cost-effective planning and adherence to financial guidelines

• Adhere to American Heart Association Funds Handling and PCI Procedures for checks, cash, and credit card transactions

Support Services

The Event Planning Coordinator is a key element in supporting a cohesive, efficient, and productive workplace.

• Meeting regularly with directors and volunteers to maintain open lines of communication to ensure objectives are being achieved

• Maintaining a high level of service by responding to customer inquiries both internally and externally in a knowledgeable and timely manner

• Performing other duties as required to support Directors/Sr. Directors, Vice Presidents, and Senior Vice Presidents

• Assisting in the coordination and execution of leadership and board meetings

• Preparing presentations, correspondence and documentation in a timely manner including meeting minutes

• Working independently and within a team on special nonrecurring and ongoing projects

Qualifications

Want to help get your resume to the top? Take a look at the experience we require:

• Must have earned a high school diploma or equivalent.

• At least three years experience in administrative work, project coordination and/or event management systems with strong attention to detail.

• Experience in event planning, organizing, consultation and event management preferred. Proficient in using web conferencing software (Zoom, Microsoft Teams, etc.)

• Demonstrated ability to work on multiple tasks concurrently.

• Must have intermediate skills in PowerPoint, Word, and Excel. Advanced knowledge and skill with these programs is preferred. These skills are subject to testing.

• Ability to objectively evaluate, make effective decisions and develop alternative solutions.

• Ability to work in a team environment and interact with all levels of American Heart Association staff, volunteers, and the public. This includes ability and willingness to build and cultivate relationships within and outside the American Heart Association.

• Ability to be diplomatic, self-motivated, resourceful, considerate, and tactful.

• Willingness to work in an atmosphere requiring flexibility and change. Validated ability to respond quickly to changing ideas, responsibilities, expectations, strategies, and other processes at work.

• Knowledge of and skill in report preparation, proofreading and attention to detail.

• Requires access to reliable transportation at all times on an immediate basis.

• Ability to transport materials and other supplies to and from meetings and events. Ability to and/or move large objects (such as boxes) with the expectation that heavier items would be broken down into smaller components or requesting additional assistance may be required before lifting and/or moving.

• Must pass background check and must be at least 18 years old.

Preferred Qualifications, not mandatory to qualify :

• Nonprofit experience.

• Digital event production experience.

• Design skills, preferably in Canva or similar.

• Knowledge of email marketing basics.

• Experience using Tableau reports.

• Proficient in Microsoft SharePoint and Teams.

• Experience with vendor negotiation and contract review.

Compensation & Benefits

Expected pay range will be $25.50/hourly to $32.80/hourly. Pay is commensurate with experience; geographic differentials to the pay range may apply. American Heart Association reserves the right to pay more or less than the posted range.

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation - Our goal is to ensure you have a competitive base salary. That's why we regularly review the market value of jobs and make adjustments, as needed.

• Performance and Recognition - You are rewarded for achieving success by merit increases and incentive programs; eligibility for an incentive program is based on the type of position.

• Benefits - We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

• Professional Development - You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association's national online university, with more than 100,000 resources designed to meet your needs and busy schedule.

• Work-Life Harmonization - The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association's 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

This position not a match with your skills? Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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Default: Location : Location US-NY-New York

Posted Date 3 weeks ago (8/15/2025 9:10 PM)

Requisition ID

Job Category Administrative Support

Position Type Full Time

The Event Planning Manager's primary focus is preparing all event documentation and coordinates with sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position acts as the liaison between meeting planners and the hotel staff. Responsibilities include: administering the Sales agreement, detailing all food, beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to creates outstanding events.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. We are committed to helping colleagues learn and grow in their careers. Our leaders provide on the job training and help colleagues develop skills that are key for personal and professional success.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• Direct deposit
• Competitive wages

· A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills

· A minimum of 2-5 years of hotel event sales/event planning or comparable experience preferred

· Must be proficient in general computer knowledge

· Candidates should be extremely detail oriented, organized and beable to handle a fast paced environment

· Prefer two years hotel experience or completed Event Management trainee program

· Preferred candidate has completed PSS or equivalent training

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Event Planning Specialist

The Air Line Pilots Association, International (ALPA) , the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 80,000 pilots at 43 U.S. and Canadian airlines) seeks an experienced Event Planning Specialist for our McLean, Virginia, office.  As the primary contact for pilot members and MEC/LEC and ALPA National staff in obtaining meeting space and hotel accommodations, Event Planning Specialist assist their supervisor in all aspects of booking lodging rooms for pilots and staff and planning Association meetings, events, luncheons, conventions, room bookings, and other travel arrangements, as assigned.  Travel is required. 

Travel:  10 - 20 %. May include some nights and weekends.   

ALPA is an equal opportunity employer that is committed to diversity and inclusion in a safe workplace.  We prohibit discrimination, harassment and harmful behavior of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, caste, disability, genetic information, pregnancy, or other protected characteristics as outlined in federal or provincial laws.  We highly value everyone and all are encouraged to apply, including minorities, veterans, and people with disabilities.

This position is covered by a collective bargaining agreement.

ALPA is a member-driven, staff supported, union with two internal professional unions.

Qualifications:

• Two years of college with emphasis in business math and/or accounting strongly preferred; high school diploma required; or, the equivalent combination of education and experience.
• Minimum two (2) years of prior or related experience, preferably in an event planning position, four (4) or more years strongly preferred.
• Two (2) years of experience in a project coordination role required, three (3) or more years strongly preferred. At management discretion, ALPA experience with proven expertise may be substituted for either of the above.
• Prior experience working with budgets strongly preferred.
• Solid interpersonal and communication skills, oral and written, for effective interaction with internal staff, pilots, pilot committees, officers, governing bodies, and other external contacts.
• Solid organizational skills, sufficient to successfully handle multiple projects and deadlines.
• Sound judgment and ability to make decisions on the spot while remaining calm under pressure.
• Strong math skills and accuracy with financial reports.
• Comprehensive knowledge of Microsoft Word, Outlook, PowerPoint, Teams, SharePoint, and Excel required.
• Knowledge of Cvent Event Diagramming (formerly Social Tables) and Swoogo strongly preferred.

Physical Demands:

Note:  The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below.

Constantly operates a computer/smartphone/tablet.  Regularly required to maintain a stationary position; move about the office and the Washington, D.C. metropolitan area; determine what others have said or written; and, converse with others and exchange accurate information.

Regularly required to sit, stand, bend, reach, and move about the office and travel (locally, nationally, and internationally).  May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack, unpack, and/or move cases.

Occasionally required to move, raise, reach, and/or retrieve binders, books, boxes, and files up to ten (10) pounds (lbs.).  While on travel, could be responsible to move, raise, reach, and/or retrieve luggage weighing as much as 50 lbs. (Assistance may not always be available.)

ALPA offers competitive salaries with terrific benefits, including:

• 401k Plan with Non-Elective Employer Contribution of 12% plus 2% into a Market-Based Cash Balance Plan after 180 days of employment.  No employee contribution required!  The 401k plan includes a Roth option and 4-year vesting schedule.
• Generous health care benefits on day one – PPO, Kaiser (where available), and a High Deductible Health Plan which includes coverage for medical, dental, and vision benefits for employee, spouse, and/or dependent children;
• 15 days paid vacation and 13 holidays per year plus 2 volunteer days per year;
• Generous sick and bereavement leave;
• Competitive parental leave;
• Company-paid premiums for disability and life insurance;
• Flexible Spending and Health Savings accounts;
• Retiree health plan;
• Education Assistance Program; and,
• Optional benefits including pet insurance, excess life insurance, legal plan, and qualified transportation fringe benefits, where available.
• Partial remote work opportunities.

PROJECTED ANNUAL SALARY RANGE:  $ 57,406.00  –  $ 80,456.00

Relocation not provided.

Sponsorship not available for this position.

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Event Planning Manager's primary focus is servicing Sales and events bookings. This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications:

• A true desire to satisfy the needs of others in a fast paced environment

• Refined verbal and written communication skills

• Must be proficient in general computer knowledge

• Candidates should be extremely detail oriented and organized

• Prefer two years hotel experience or completed Event Management trainee program

Primary Location: US-CA-Los Angeles

Organization: Andaz West Hollywood

Pay Basis: Yearly

Job Level: Full-time

Job: Catering/Event Planning

Req ID: LOS

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Event Planning Manager's primary focus is servicing Sales and events bookings. This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge
• Candidates should be extremely detail oriented and organized
• Prefer two years hotel experience or completed Event Management trainee program

Thompson Palm Springs is currently recruiting for an experienced Event Planning Manager to join the hotel's sales, marketing and events team.

The Event Planning Manager's primary focus is servicing contracted groups, weddings and local catering banquet events. This position acts as the liaison between our clients and the various hotel departments, and to ensure successful programs. Clear and concise communication of each party's program details is critical to the hotel's success. The manager will provide aid to the banquet team when needed. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage, and A/V needs, managing room blocks and pick up, billing instructions and final master bill review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events. Duties may include, but are not limited to the following:

• Produce quotes and written confirmation to all clients and staff in a timely and thorough manner in the form of banquet event orders and group resumes.

• Meet with clients (virtually and in person) to discuss the details of their functions.

• Escort clients through the property and highlight features of facility as well as available services.

• Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.

• Work with vendors as needed.

• Maintain internal event budget on behalf of the department.

• Review & coordinate with Banquet Chef's on creative menus & new product ideas.

• Collaborate with Sales, Revenue, and Operations to maximize revenue opportunities and guest satisfaction.

• Conduct post-event follow-ups, contribute to event recap, and service improvement efforts.
• Be an ambassador of the hotel in the local market and to produce high survey results.

• A minimum of 2 years of hotel event sales/event planning or comparable experience preferred OR completion of an Event Management trainee program.
• Strong understanding of meeting space operations, event logistics, and banquet coordination.
• Refined verbal and written communication skills.

• Flexible schedule, including some evenings/weekends as event needs dictate.
• On-property management position - not hybrid or remote.

• Health, Dental, Vision Insurance eligibility after 30 days of employment
• Paid Time Off (PTO)
• Compassionate Leave
• Life Insurance
• Paid Holidays
• 401k Retirement Savings Plan & Company Match
• Paid Parental Leave & Adoption Assistance Program
• Free & Discounted Hotel Rooms at Hyatt Hotels around the World!
• Tuition & Wellness Reimbursement

SWMG, LLC

SWMG

Job Title : Event Planning Associate 

Subtitle: Event Planning Associate (Investment Firm)

• Position: Event Planning Associate
• Location: Fort Worth, TX
• Part Time: Tuesdays and Thursdays evenings from 4-9 and Friday afternoons from 11-5 weekly. 2 weekends a year
• Compensation: $20-25 per hour (based on experience)
• Dress Code: Business Professional
• Request : If interested, please email an introduction video stating why you are interested in the position as well as your resume to

Do you have a passion for creating memorable and seamless experiences? Are you looking for an exciting career in event planning ?

Fast growing financial planning and investment management firm is looking for an Event Planning Associate . This extraordinary person would be extremely personable , charming, and well organized . They should exhibit the highest integrity and a reputation for putting the client first. If this is you, please read further.

Why Strittmatter? Strittmatter Wealth Management Group, LLC (SWMG) is a boutique financial planning and investment firm located in Fort Worth, TX. We have been in business since 2007 and specialize in retirement planning, investment management and business planning. What makes us different is that we are an independent investment firm that offers unique investment options that many other firms do not offer including Alternative Investments, Private Real Estate portfolios and access to world class Institutional Managers . For more information about our firm visit stritttmatterwealth.com.

Job Duties and Responsibilities

• Plan, coordinate and attend seminars, webinars, classes and client events located in and around Fort Worth, TX
• Create professional and events with our Events Team
• Confirm and schedule attendees using scripts
• Schedule attendees for complimentary consultations
• Introduce the speaker before each event using a script
• Problem solve during events
• Drive conversions of attendees to scheduled prospects
• Talk with attendees and build rapport quickly
• Process post event Evaluation Forms and input into CRM software
• Track KPIs weekly using spreadsheets
• Tuesdays and Thursdays evenings and Friday afternoon weekly. 2-3 weekends a year
• Film and photograph events
• Post ads on social media for events and track results
• Posting event photos and engagements to social media

Job requirements

• 3+ years of experience in event planning
• Marketing and Sales training
• Tuesday and Thursday evenings available for events
• United States citizen
• 3 References

Job Skills Required

• Extroverted
• Highly motivated and detail-oriented
• Prior experience with event management, hospitality, marketing, or a related field
• Proven experience as an event specialist or similar role
• Excellent communication skills
• Creative thinker with keen eye for details
• Ability to work under pressure, and meet tight deadlines
• Problem solver under pressure
• Personable, professional, and courteous
• Professional public speaking and presenting skills
• Excellent organization and time management skills
• Detail oriented to ensure quality standards are met
• Provide a high level of client service in a calm, courteous and professional manner
• Ability to work independently as well as collaboratively within a team environment

Software Used

• Microsoft Office (Word, Excel, Powerpoint, Outlook)
• CRM (Redtail)
• Microsoft Teams
• Google Suite (Docs, Sheets)
• Zoom
• Facebook
• Instagram
• LinkedIn

Mission Statement:

• Always putting clients first, helping them realize their wealth dreams, live their purpose, and create a fulfilling legacy. We do this through creating rewarding advancement opportunities for our team so they can achieve their purpose, contribute to the success of many, and make a difference in the lives of our clients and the communities we serve.

Company Goals:

• Grow revenue by 30-50% per year
• Grow sales force by 50% per year
• Expand offering to new verticals each year
• Provide advanced planning strategies to high net worth clients

Company Values:

To Learn more about our company values, go to

Why Strittmatter Brochure:

To learn more about what Strittmatter has to offer, download our Why Strittmatter For My Career Brochure at: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/

We look forward to meeting you!

Position Overview

The Director of Event Planning manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including management and direct supervision of event staff. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.

Essential Functions and Responsibilities

• Assigns all events turned over to Event Planning team.
• Oversees for turned opportunities' function space and group room blocks.

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Leads execution of activities to support the Event Management strategy.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Leads discussions to review event complexity and proactively avoid service challenges and failures.
• Ensures the property is apprised of all groups that will impact property operations.

• Manages customer budgets to maximize revenue and meet customer needs.
• Maintains inventories to maximize customer satisfaction and revenue opportunities.
• Works with highly complex or high-profile groups when financial impact will be significant.
• Leads the catering menu development process.
• Champions all standards, policies, and procedures for the Event Planning team.

• Leads Event Management meetings.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
• Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.

• Establishes customer service guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.
• Observes service behaviors of employees and provides feedback to individuals and or managers.
• Reviews staffing levels to ensure that guest service and planning needs are met.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Degree in Hotel & Restaurant Management, Hospitality, Business, or a related field preferred.
• At least 4 years of related experience required.
• Knowledge of accounting systems preferred.
• Excellent written and oral communication skills.

• High level of customer service.
• Ability to focus on details and resolve numerical problems.
• Ability to work independently (and in a team).

• Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment.

• Able to work independently or as a team member and support managers with special projects.
• Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
• Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
• Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
• Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.