54,617 Live Chat Agent jobs in the United States

We are looking for a proactive and customer-focused Remote Live Chat Agent to join our support team. The successful candidate will be responsible for handling real-time customer inquiries through live chat, providing accurate information, resolving issues, and ensuring a positive customer experience. This role is fully remote and ideal for individuals with strong communication skills, problem-solving ability, and a passion for customer service.

• Respond promptly to customer inquiries via live chat in a professional and courteous manner.
• Provide accurate product, service, and account information to customers.
• Resolve customer issues efficiently by troubleshooting and escalating when necessary.
• Document interactions and maintain accurate customer records in the CRM system.
• Meet performance targets, including response time, resolution rates, and customer satisfaction scores.
• Collaborate with team members and other departments to resolve complex issues.
• Maintain up-to-date knowledge of company products, services, promotions, and policies.
• Identify opportunities to improve processes and enhance the customer experience.

• High school diploma or equivalent (college degree preferred).
• Proven experience in customer service, live chat support, or similar remote roles .
• Excellent written communication skills with strong grammar and spelling.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Strong problem-solving and critical-thinking skills.
• Proficiency in using CRM tools, help desk software, or live chat platforms.
• Reliable internet connection and a dedicated workspace for remote work.
• Flexibility to work in shifts, including evenings, weekends, or holidays as needed.

• Fully remote role – work from home.
• Requires reliable internet and suitable home office setup.
• Shift-based schedules depending on customer support hours.

• Competitive hourly rate/salary
• Flexible remote work environment.
• Paid training and development opportunities.
• Career advancement pathways within the customer experience team.

Essential Duties and Responsibilities:

• Develops and maintains customer relationships utilizing basic Customer Experience Strategy (CES) concepts; engages customers in a friendly and professional manner to build trust and respect; delivers the "Unexpected Discount Tire Experience".
• Provides answers to basic customer inquiries; troubleshoots and diagnoses technical/ product issues; escalates complex inquiries to Sales Specialist.
• Determines customer needs and expectations; empowers customer with the knowledge and tools necessary to "Select the Right Tire" for their needs and budget while ensuring that "Our first consideration is the Safety of the Customer".
• Validates product requirements such as sizing, fitment and safety standards; ensures product recommendations align with industry & company safety standards.
• Entrusted to provide customers special pricing, rebates, discounts or adjustments in order to resolve issues and achieve highest level of customer satisfaction.
• Assist customers in navigation through the Treadwell, BOPIS, and Pit Stop Experience Offers Refund or Replacement certificate for tire purchases.
• Meets business defined Key Performance Indicators (KPIs).
• Follows up on "Found it Lower? Let us know!" inquiries; communicates Company's lowest price offer with customers to win back business and finalize purchase.
• Assists employees or customer by answering questions related to Discount Tire / Discount Tire Direct processes, procedures and services.
• Completes work in a timely and accurate manner while providing exceptional customer service.
• Other duties as assigned.

Qualifications:

• Ability to communicate with customers via written communication is necessary.
• One year sales related experience is preferred. Automotive, Tire industry or Discount Tire store experience is a plus.
• Basic understanding of products and services the Company offers is necessary.
• Basic understanding of CES lead action concepts. Ability to build professional relationships with customers and cross functional teams. Must demonstrate strong attention to detail and data accuracy.
• This position requires excellent verbal and written communication skills; including attentive and active listening to identify and address the customer's needs.
• Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude are essential. Basic level computer experience, including skills in Microsoft Word and Excel, is necessary.
• The ability to work successfully independently and within a team is necessary.
• The ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor and work well independently is essential.
• In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.

This is a remote position.

Earls Plumbing & Drain Cleaning is seeking a dynamic and customer-focused Live Chat Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and support through online chat interactions. This role plays a crucial part in ensuring customer satisfaction and building strong relationships with our clients.

If you are passionate about providing top-notch customer service and thrive in a team-oriented environment, we want to hear from you! Apply now to join our team as a Live Chat Agent at Earls Plumbing & Drain Cleaning.

We are looking for a friendly, tech-savvy, and customer-focused Live Chat Agent to assist customers via live messaging platforms. As the first point of contact, you will answer questions, resolve issues, and provide product or service information all through chat. No phone calls required.

This role is perfect for remote workers who enjoy written communication, multitasking, and helping others in real time.

• Respond to customer inquiries through live chat in a timely, friendly, and professional manner
• Provide accurate product or service information
• Troubleshoot and resolve basic customer issues or escalate complex ones
• Maintain customer satisfaction by providing excellent support
• Keep detailed and accurate records of interactions
• Meet daily chat volume and response time targets
• Collaborate with other team members to improve service processes

• High school diploma or equivalent (college degree is a plus)
• Excellent written communication and typing skills
• Ability to multitask and manage multiple chat windows
• Comfortable using technology and web-based tools
• Previous customer service or chat support experience preferred (but not always required)
• Ability to work independently and follow instructions
• Reliable internet connection and quiet workspace

We are looking for a Remote Live Chat Agent to join our customer service team. In this role, you will be the first point of contact for customers who need assistance via live chat on our website or app. Your primary responsibility will be to provide real-time support, answer inquiries, resolve issues, and ensure a seamless customer experience.

This position is ideal for individuals who have strong written communication skills, can multitask efficiently, and enjoy helping others in a fast-paced online environment.

• Provide real-time customer support through live chat
• Respond to inquiries regarding products, services, policies, billing, or technical issues
• Assist customers in navigating the website, placing orders, or troubleshooting problems
• Escalate complex issues to appropriate departments or supervisors when necessary
• Maintain a positive, empathetic, and professional tone at all times
• Document interactions and update customer records accurately in the CRM
• Meet individual performance metrics including chat response time, resolution rate, and customer satisfaction scores
• Collaborate with team members and other departments to resolve customer concerns
• Stay up-to-date on product knowledge, system updates, and company policies

This is a remote position.

We are looking for a skilled and enthusiastic Full-time Chat Agent to provide top-notch customer support through our online chat platform. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced digital environment.