7,381 Network Support jobs in the United States

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Network Support Engineer III**
**Key Responsibilities:**
+ Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and load balancers, ensuring high availability and performance.
+ Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.
+ Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.
+ Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.
+ Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.
+ Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.
+ Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
+ Support other operational and project-based tasks assigned.
**Required Qualifications:**
+ Bachelor's degree in computer science, information technology, electrical engineering, or related field, or equivalent hands-on experience.
+ Minimum five years of experience supporting enterprise networks in a technical or operational role.
+ CCNP certification or equivalent networking expertise.
+ Strong hands-on experience with:
+ Routing and switching (Cisco routers and switches, VMware SD-WAN)
+ Firewalls (Cisco ASA, Palo Alto, NSX)
+ Load balancers (F5, AVI)
**Preferred Qualifications:**
+ Palo Alto PCNSE certification
+ F5 or related load balancing certifications
+ Microsoft Azure certification
+ Familiarity with project or incident management practices (e.g., ITIL, Agile)
+ Experience automating network support tasks using Python or scripting tools
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $81,197- $105,450
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

Description
The Technology Support Analyst will work within a team of analysts and is responsible for providing technical support and guidance for the organization's collaboration tools and platforms, such as Microsoft 365 (Outlook, Teams, OneDrive, SharePoint Online), Cisco Webex (Meetings, Teams), Zoom (Meetings), Slack (Chat), etc. The technology support analyst troubleshoots and resolves issues related to the collaboration services, monitors, and analyzes the usage and performance of the collaboration services, collaborates with other IT teams and stakeholders to deliver effective and efficient collaboration solutions. The collaboration team is responsible for all change communications from the technology department. These responsibilities include creation of job aids, drafting communications, and getting approvals from business partners to publish them. - Troubleshoot and resolve issues related to the collaboration services infrastructure and applications, such as email, chat, video conferencing, and document sharing. - Monitor and analyze the usage, performance, and customer satisfaction of the collaboration services and implement improvement initiatives. - Collaborate with other IT teams, business units, vendors, and external partners to deliver effective and efficient collaboration solutions that meet the organization's needs and expectations. - Stay updated on the latest trends and technologies in the collaboration domain and evaluate their potential benefits and risks for the organization. - Establish and enforce policies, standards, procedures, and best practices for the collaboration services group. - Deliver comprehensive training sessions and develop essential user support materials for corporate end-users, including detailed user guides, FAQs, step-by-step tutorials, instructional videos, and more. - Create communications for the technology group to inform them about the latest updates, features, issues, and best practices of the collaboration services.
Skills
Network engineering, outlook, zoom, slack, onedrive, sharepoint, technical support, Troubleshooting
Top Skills Details
Network engineering,outlook,zoom,slack,onedrive,sharepoint
Additional Skills & Qualifications
- Bachelor's degree or equivalent work experience in in computer science, information systems, engineering, or related field - Minimum of 5 years of experience in providing technical support and guidance for collaboration services - In-depth knowledge of various collaboration technologies and platforms, such as Microsoft 365 (Exchange Online, Teams, SharePoint Online), Cisco Webex (Meetings, Teams), Zoom (Meetings), Slack (Chat), Google Workspace (Gmail, Drive), etc. - Strong skills in network administration, system administration, cloud computing, IT security, IT service management, IT governance, and ITIL framework - Excellent verbal and written communication skills - Ability to prioritize multiple simultaneous projects. - Ability to track, manage, and ensure project tasks are completed on time.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $35.71 - $42.85/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Evansville,IN.
Application Deadline
This position is anticipated to close on Sep 26, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs supporting eero's Beta program. As a Network Support Engineer for eero's Beta team, this individual will play a crucial role in supporting the hardware, software, and mobile app development cycles. They will be responsible for identifying and evaluating bugs, reviewing network logs to better understand root causes, and working cross-functionally with the Engineering and Product teams to implement fixes. This NSE will be instrumental in the technical transition of these releases into the eero production fleet and customer base, as well as evaluating post-release success. In addition to these core responsibilities, the NSE will serve as a subject matter expert for our product, engineering, marketing, and customer experience teams, and provide escalation support to senior leadership. By bridging the gap between development, operations, and customer support, this role will be vital in ensuring the eero product meets its quality commitments for customers around the world. Key job responsibilities - Identify, document, and track software defects through the bug life cycle. - Able to troubleshoot and resolve difficult technical problems which may span across focus areas. Operates as a technical leader and sets the standard for other support engineers. Gives technical directions to others. - Analyze test results and provide detailed reports to stakeholders. - Verify that software/product changes and new releases meet defined quality standards and requirements. - Handles problems of any severity. Detects ongoing trends or problems before they occur and defines proactive mechanisms. Authors and is a lead reviewer for Beta content. Uses data to identify and drive development of new support mechanisms, processes and tools with the scope of a team. - Ensure proper software testing tools, environments, and infrastructure are in place. - Participate in product reviews, design reviews, and other development activities to provide a Beta perspective. - Stay up-to-date with testing best practices, emerging technologies, and industry trends. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Ability to travel both domestically and internationally (<25%). A day in the life As a Beta NSE and subject matter expert supporting eero's Beta team, you will collaborate closely with Engineering, Product, and Customer Experience teams to identify and resolve issues, mentor CX agents, and ensure the successful transition and performance of product releases for customers globally. Your tenacity to develop ideas independently and ability to thrive in a fast-paced start-up environment are essential for success. About the team The eero Beta team is comprised of network support engineers, program managers, support staff, and people leaders who are all aligned on the common goal of helping to build products that improve people's lives by delivering perfect connectivity in every home. Basic Qualifications - 3+ years of technical support, or 3+ years of software development experience - Experience troubleshooting and debugging technical systems - Experience driving collaborative projects from conception to delivery - Excellent business acumen with a track record of success - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - Ability to think strategically and tactically with attention to detail - Capable of working closely with data and using analytics to problem-solve - Bachelor's degree or equivalent experience Preferred Qualifications - 4+ years of technical support, or 4+ years of software development experience - Experience with Salesforce or JIRA - Enterprise network certification such as CCNA, Certified Wireless Network Administrator (CWNA), or Certified Wireless Design Professional (CWDP). - Previous experience supporting Beta test environments. - Strong ability to prioritize and experience with meeting multiple deadlines. - Experience with process improvement and automation (e.g., ITIL, LEAN Six Sigma, Process Management). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs supporting eero's Beta program. As a Network Support Engineer for eero's Beta team, this individual will play a crucial role in supporting the hardware, software, and mobile app development cycles. They will be responsible for identifying and evaluating bugs, reviewing network logs to better understand root causes, and working cross-functionally with the Engineering and Product teams to implement fixes. This NSE will be instrumental in the technical transition of these releases into the eero production fleet and customer base, as well as evaluating post-release success. In addition to these core responsibilities, the NSE will serve as a subject matter expert for our product, engineering, marketing, and customer experience teams, and provide escalation support to senior leadership. By bridging the gap between development, operations, and customer support, this role will be vital in ensuring the eero product meets its quality commitments for customers around the world. Key job responsibilities - Identify, document, and track software defects through the bug life cycle. - Able to troubleshoot and resolve difficult technical problems which may span across focus areas. Operates as a technical leader and sets the standard for other support engineers. Gives technical directions to others. - Analyze test results and provide detailed reports to stakeholders. - Verify that software/product changes and new releases meet defined quality standards and requirements. - Handles problems of any severity. Detects ongoing trends or problems before they occur and defines proactive mechanisms. Authors and is a lead reviewer for Beta content. Uses data to identify and drive development of new support mechanisms, processes and tools with the scope of a team. - Ensure proper software testing tools, environments, and infrastructure are in place. - Participate in product reviews, design reviews, and other development activities to provide a Beta perspective. - Stay up-to-date with testing best practices, emerging technologies, and industry trends. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Ability to travel both domestically and internationally (<25%). A day in the life As a Beta NSE and subject matter expert supporting eero's Beta team, you will collaborate closely with Engineering, Product, and Customer Experience teams to identify and resolve issues, mentor CX agents, and ensure the successful transition and performance of product releases for customers globally. Your tenacity to develop ideas independently and ability to thrive in a fast-paced start-up environment are essential for success. About the team The eero Beta team is comprised of network support engineers, program managers, support staff, and people leaders who are all aligned on the common goal of helping to build products that improve people's lives by delivering perfect connectivity in every home. Basic Qualifications - 3+ years of technical support, or 3+ years of software development experience - Experience troubleshooting and debugging technical systems - Experience driving collaborative projects from conception to delivery - Excellent business acumen with a track record of success - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - Ability to think strategically and tactically with attention to detail - Capable of working closely with data and using analytics to problem-solve - Bachelor's degree or equivalent experience Preferred Qualifications - 4+ years of technical support, or 4+ years of software development experience - Experience with Salesforce or JIRA - Enterprise network certification such as CCNA, Certified Wireless Network Administrator (CWNA), or Certified Wireless Design Professional (CWDP). - Previous experience supporting Beta test environments. - Strong ability to prioritize and experience with meeting multiple deadlines. - Experience with process improvement and automation (e.g., ITIL, LEAN Six Sigma, Process Management). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe. Key job responsibilities As a member of our Support Engineering team, you will be looked upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues. As an NSE, you will: - Serve as an expert on networking, fleet monitoring, and customer support practices. - Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations - Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Be part of the on-call roster and handle incidents. Basic Qualifications - - Bachelor's degree or equivalent experience - - 2+ years of engineering experience - - Advanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc) - - Strong business acumen with a track record of success - - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - - Ability to think strategically and tactically with attention to detail. - - Ability to clearly document technical issues, solutions and knowledge base articles. - - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success. - - Capable of working closely with data and using analytics to problem-solve - - Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues. - - Ability to write scripts to automate repetitive tasks and make support processes efficient. Preferred Qualifications - - Proven track record of taking ownership and delivering results - - Strong ability to prioritize and experience with meeting multiple deadlines - - Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience - - Experience supporting Enterprise software applications - - Knowledge of UNIX command-line and network storage troubleshooting is a plus. - - Experience with system configuration, patching and upgrades. - - Experience understanding of network topology and its impact on distributed system performance Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe. Key job responsibilities As a member of our Support Engineering team, you will be looked upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues. As an NSE, you will: - Serve as an expert on networking, fleet monitoring, and customer support practices. - Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations - Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Be part of the on-call roster and handle incidents. Basic Qualifications - - Bachelor's degree or equivalent experience - - 2+ years of engineering experience - - Advanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc) - - Strong business acumen with a track record of success - - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - - Ability to think strategically and tactically with attention to detail. - - Ability to clearly document technical issues, solutions and knowledge base articles. - - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success. - - Capable of working closely with data and using analytics to problem-solve - - Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues. - - Ability to write scripts to automate repetitive tasks and make support processes efficient. Preferred Qualifications - - Proven track record of taking ownership and delivering results - - Strong ability to prioritize and experience with meeting multiple deadlines - - Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience - - Experience supporting Enterprise software applications - - Knowledge of UNIX command-line and network storage troubleshooting is a plus. - - Experience with system configuration, patching and upgrades. - - Experience understanding of network topology and its impact on distributed system performance Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe. Key job responsibilities As a member of our Support Engineering team, you will be looked upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues. As an NSE, you will: - Serve as an expert on networking, fleet monitoring, and customer support practices. - Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations - Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Be part of the on-call roster and handle incidents. Basic Qualifications - - Bachelor's degree or equivalent experience - - 2+ years of engineering experience - - Advanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc) - - Strong business acumen with a track record of success - - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - - Ability to think strategically and tactically with attention to detail. - - Ability to clearly document technical issues, solutions and knowledge base articles. - - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success. - - Capable of working closely with data and using analytics to problem-solve - - Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues. - - Ability to write scripts to automate repetitive tasks and make support processes efficient. Preferred Qualifications - - Proven track record of taking ownership and delivering results - - Strong ability to prioritize and experience with meeting multiple deadlines - - Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience - - Experience supporting Enterprise software applications - - Knowledge of UNIX command-line and network storage troubleshooting is a plus. - - Experience with system configuration, patching and upgrades. - - Experience understanding of network topology and its impact on distributed system performance Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe. Key job responsibilities As a member of our Support Engineering team, you will be looked upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues. As an NSE, you will: - Serve as an expert on networking, fleet monitoring, and customer support practices. - Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations - Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Be part of the on-call roster and handle incidents. Basic Qualifications - - Bachelor's degree or equivalent experience - - 2+ years of engineering experience - - Advanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc) - - Strong business acumen with a track record of success - - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - - Ability to think strategically and tactically with attention to detail. - - Ability to clearly document technical issues, solutions and knowledge base articles. - - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success. - - Capable of working closely with data and using analytics to problem-solve - - Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues. - - Ability to write scripts to automate repetitive tasks and make support processes efficient. Preferred Qualifications - - Proven track record of taking ownership and delivering results - - Strong ability to prioritize and experience with meeting multiple deadlines - - Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience - - Experience supporting Enterprise software applications - - Knowledge of UNIX command-line and network storage troubleshooting is a plus. - - Experience with system configuration, patching and upgrades. - - Experience understanding of network topology and its impact on distributed system performance Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

**Job Description:**
This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Little Rock, AR **.**
The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
**Job Duties/Responsibilities:**
This role will include, but will not be limited to the following responsibilities:
+ Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
+ Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
+ Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
+ Assist in testing, applying, and maintaining server configurations and related security patches
+ Assist in maintaining and checking the health of systems and backups to include restore testing
+ Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
+ Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
+ Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
+ Provide inventory support and input to the provided inventory system for the customer
+ Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
+ Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
+ Conduct or provide new equipment deployments and/or requested deployment support
+ Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
+ Analyzes functional business requirements and design specifications for functional activities
+ Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
+ Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
+ Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
+ Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware
**Required Clearance:**
Public Trust (#clearable) (#publictrust)
**Required Qualifications:**
+ Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
+ Associate Degree or equivalent experience
+ 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
+ Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
+ General knowledge network products and systems
+ Experience in a rapid paced, time sensitive, high-quality environment
+ Must have excellent team skills and collaboration skills
+ Attention to detail and follow-through
+ Ability to work with minimal supervision
+ Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
+ Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
+ If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements
**Desired Qualifications:**
+ Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
+ Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
+ Ability to apply comprehensive knowledge across key tasks and high impact assignments
+ Experience evaluating system performance results and recommending improvements or optimizations
+ Experience performing IT hardware repairs and installing replacement parts
+ Experience planning and leading technology assignments and projects
+ Prior hands-on experience with the setup, configuration and administration of servers and backups
+ Experience functioning as a technical expert across multiple project assignments
+ ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Physical and/or Mental Qualifications, if applicable*:
+ Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
+ This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs
_*Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job_
Our Network Support Technician's earn between $61,600 - $68,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
**Joining our team comes with amazing perks and benefits:**
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Paid Caregiver Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Little Rock, Arkansas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status