101 Fulfillment Center jobs in the United States

Do you have a strong work ethic and a high standard of integrity? Are you decisive and safety-conscious? Are you a natural leader who enjoys coaching and developing a team of enthusiastic professionals? If so, we'd like you to join our team as a Fulfillment Center Manager .

About the Role:

You will:

• Manage and hire a team of fulfillment center teammates.
• Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback and development.
• Manage, schedule, and train staff to ensure safe and efficient operation of all fulfillment center functions.
• Oversee the end-to-end order fulfillment process to ensure timely and accurate delivery of products to internal and external showrooms.

• Monitor inventory levels to ensure sufficient stock for order fulfillment. Implement inventory controls to minimize discrepancies and losses.
• Manage the purchasing and procurement of stock.
• Schedule outbound deliveries via freight carriers.
• Develop strategies and goals for the fulfillment center, such as process improvements, and cost-saving initiatives.

• Analyze key performance indicators (KPIs) and operational metrics to assess fulfillment center performance, identify trends, and make data-driven decisions.

• Lead continuous improvement efforts to optimize processes, streamline workflows, and enhance operational efficiency.

• Communicate effectively with suppliers, vendors, profit centers and showrooms to ensure smooth operations and timely deliveries.
• Oversee online ordering and fulfillment process.

• Identify potential risks and implement risk mitigation strategies to protect assets, minimize liability, and ensure business continuity.
• Ensure that merchandise is received and stored in an efficient and economical manner and maintain required records in conformance with company policy.
• Supervise the proper routing, loading, and preparation of orders for shipment and delivery in accordance with customer instructions.

• Review and maintain appropriate DOT records and physical examination certificates for drivers and ensure current training certification for forklift/material handling equipment operators.
• Supervise and schedule the maintenance of all company delivery vehicles and material handling equipment in use in the warehouse.
• Maintain the safety of warehouse operations and teammates in compliance with the company's Safety Standards, OSHA and any other applicable regulations.
• Maintain the security of warehouse and grounds to protect the Profit Center's assets.

• Resolve all delivery complaints and receiving disputes quickly and effectively.

• Perform all job functions in accordance with the company's Safety Standards.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 5+ years of purchasing and order fulfillment experience
• 1+ year of leadership experience
• Knowledge of products sold at the Profit Center preferred

Our ideal candidate will also:

• Demonstrate excellent leadership and communication skills, with the ability to effectively manage and motivate a team.

• Have experience in warehouse management or a similar role, with a strong understanding of warehouse operations and inventory management.
• Have experience working with vendors on purchasing and inventory management.
• Be able to operate a forklift and other material handling equipment in use at the Profit Center.
• Possess a comprehensive knowledge of and be able to apply and enforce OSHA, DOT, and other warehouse and material handling safety regulations.
• Be able to build and maintain positive working relationships with customers, vendors and co-workers.

• Remain calm and function effectively in stressful, unexpected, and/or emergency situations.
• Be able to quickly develop comprehensive knowledge of products sold at the Profit Center.
• Be able to learn and operate the computer-related systems used for sales and warehouse operations.
• Be able to learn Microsoft Office Outlook to communicate via email.

• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

**Job Description:**
**Job Summary:**
Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms. Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing. Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs. In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.
**Job Responsibilities:**
**Customer Experience**
+ Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.
+ Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.
+ Under the supervision of the pharmacist, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.
+ Completes On-Shelf Availability end-to-end process including warehouse and direct store delivery for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/ DSD departments and pharmacy scan outs.
+ Under the supervision of the pharmacist, completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns.
+ Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock.
+ Verifies posting of all pharmacy/ prescription claims.
+ Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.
+ Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required.
+ Ensures all designated pull and quarantine item on-hands are updated and placed in the designated holding area.
+ Maintains accurate inventory counts. Maintains the accuracy of on-hand quantities including but not limited to basic departments, stockroom, overstock locations.
+ Under the supervision of the pharmacist, maintains accurate inventory counts and accuracy of on-hand quantities in pharmacy and completes pharmacy smart counts.
+ Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Assists in the maintenance of inventory records, including receiving and posting of all products (in the front-end)) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.
+ Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third party team on the day of inventory.
+ Supports keeping all counters and shelves clean and well merchandised.
+ Knowledgeable of all store systems and equipment.
+ Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens. Supports execution of Pickup Program.
+ In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system, including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes any additional activities and other tasks as assigned.
**Training & Personal Development**
+ Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.
+ Obtains and maintains a valid pharmacy technician registration/license/certification if required by the state.
**Communications**
+ Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.
About Walgreens
Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Inventory Specialist, Fulfillment Center
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 120 N 83RD AVE,STE B,TOLLESON,AZ 85353
**Full District Office Address:** 120 N 83RD AVE,STE B,TOLLESON,AZ, -M
**External Basic Qualifications:**
+ Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Must have a willingness to work a flexible schedule, including evening and weekend hours.
+ "Achieving expectations" rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only).
+ Demonstrated attention to detail and ability to multi-task and manage execution.
+ Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
**Preferred Qualifications:**
+ Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
+ Prefer to have prior work experience with Walgreens, with an evaluation on file.
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**

**Job Description:**
**Job Summary:**
Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns, monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved.
**Job Responsibilities:**
+ Resolves and/or provides technical advice on complex or critical issues that have been escalated fromSenior level roles. Serves as a resource for all representatives. Seeks guidance from Group Supervisor forthe most complex and critical issues, questions, or problems.
+ Supervises daily activates of all team members for scheduled shift and provides feedback and coachingof team members according to quality standards. Reports any necessary issues or concerns to GroupSupervisor.
+ Plans, prioritizes, organizes, and completes work to meet established objectives.
+ Monitors trends and notifies Group Supervisor of recurring or high priority issues.
+ Maintains records of customer and/or client interactions, records details, complaints, comments, andaction taken. Responds to escalated inquiries or to notify them of investigation results and plannedadjustments.
+ Continues to look for ways to improve current processes with enhancements and ideas.
+ Monitors team member performance by observing employee demeanor, technical accuracy, andconformity to company policies. Improves performance of the department by building team morale,motivating team members, and using constructive coaching.
+ Identifies areas where additional development is needed and makes recommendations on how toachieve necessary results.
+ Responsible for ensuring compliance with federal, state, and local laws, as well as company and facilitypolicies and procedures. Maintains standards of performance in accordance with policies andprocedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, requiredproductivity levels, timeliness expectations, etc.).
**About Walgreens**
Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Function Lead Fulfillment Center
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 120 N 83RD AVE,STE B,TOLLESON,AZ 85353
**Full District Office Address:** 120 N 83RD AVE,STE B,TOLLESON,AZ, -M
**External Basic Qualifications:**
+ High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment.
+ Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license.
+ Experience in identifying operational issues and recommending and implementing improvements to resolve problems.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online).
**Preferred Qualifications:**
+ Bi-lingual in English and Spanish.
+ Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified.
+ Process improvement, Lean or Six Sigma experience in a logistics setting.
+ Experience in a facility that utilizes pharmacy dispensing technology
+ Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
+ Experience building and maintaining relationships within a team.
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**

**Job Description:**
**Job Summary:**
Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns, monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved.
**Job Responsibilities:**
+ Resolves and/or provides technical advice on complex or critical issues that have been escalated from Senior level roles. Serves as a resource for all representatives. Seeks guidance from Group Supervisor for the most complex and critical issues, questions, or problems.
+ Supervises daily activates of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards. Reports any necessary issues or concerns to Group Supervisor.
+ Plans, prioritizes, organizes, and completes work to meet established objectives.
+ Monitors trends and notifies Group Supervisor of recurring or high priority issues.
+ Maintains records of customer and/or client interactions, records details, complaints, comments, and action taken. Responds to escalated inquiries or to notify them of investigation results and planned adjustments.
+ Continues to look for ways to improve current processes with enhancements and ideas.
+ Monitors team member performance by observing employee demeanor, technical accuracy, and conformity to company policies. Improves performance of the department by building team morale, motivating team members, and using constructive coaching.
+ Identifies areas where additional development is needed and makes recommendations on how to achieve necessary results.
+ Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).
**About Walgreens**
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Function Lead, Fulfillment Center
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 44 CABOT BLVD,MANSFIELD,MA 02048
**Full District Office Address:** 44 CABOT BLVD,MANSFIELD,MA, -M
**External Basic Qualifications:**
+ High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment.
+ Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license.
+ Experience in identifying operational issues and recommending and implementing improvements to resolve problems.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online).
**Preferred Qualifications:**
+ Bi-lingual in English and Spanish.
+ Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified.
+ Process improvement, Lean or Six Sigma experience in a logistics setting.
+ Experience in a facility that utilizes pharmacy dispensing technology
+ Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
+ Experience building and maintaining relationships within a team.
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**

**Job Description:**
**Job Summary**
Responsible for providing order processing support for fulfillment and/or provide assistance in the preparation and distribution of prescription medication via the use of the fulfillment system. Follows standard operating procedures and performs duties in accordance with Company policies and procedures.
**Job Responsibilities**
+ Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
+ Run automated machinery, sort medications, transition inventory through different workflow stages with a focus on quality control.
+ Count and fill prescriptions, affix labels, pack and ship. Clean and help maintain machinery and maintain an orderly work area.
+ Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements.
+ Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
+ Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
**About Walgreens**
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Pharmacy Technician Fulfillment Center
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 44 CABOT BLVD,MANSFIELD,MA 02048
**Full District Office Address:** 44 CABOT BLVD,MANSFIELD,MA, -M
**External Basic Qualifications:**
+ High School Diploma or GED.
+ Must be fluent in reading, writing, and speaking English.
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
+ Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
+ Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
+ Willing and able to perform tasks which include pushing, pulling, grasping and lifting with or without reasonable accommodation.
+ Willing and able to carry up to 50 pounds with or without reasonable accommodation.
+ Willing and able to work a flexible shift.
+ 18 years of age or older.
**Preferred Qualifications:**
+ PTCB or ExCPT certification.
+ At least one year of pharmacy technician experience in a retail, fulfillment or call centerenvironment.
+ Experience providing customer service to internal and external customers, including meeting quality and productivity standards for services.
+ Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents)
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**

**Job Description:**
**Job Summary**
Responsible for providing order processing support for fulfillment and/or provide assistance in the preparation and distribution of prescription medication via the use of the fulfillment system. Follows standard operating procedures and performs duties in accordance with Company policies and procedures.
**Job Responsibilities**
+ Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
+ Run automated machinery, sort medications, transition inventory through different workflow stages with a focus on quality control.
+ Count and fill prescriptions, affix labels, pack and ship. Clean and help maintain machinery and maintain an orderly work area.
+ Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements.
+ Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
+ Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
**About Walgreens**
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Pharmacy Technician Fulfillment Center
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 4132 PLAINFIELD RD,INDIANAPOLIS,IN 46231
**Full District Office Address:** 4132 PLAINFIELD RD,INDIANAPOLIS,IN, -M
**External Basic Qualifications:**
+ High school diploma from an accredited school or equivalent GED
+ Current Pharmacy Technician license/registration without restrictions in good standing with State Board of Pharmacy if required in the State in which the position is located
+ Must be fluent in reading, writing, and speaking English.
+ Basic knowledge of and skills using MS Windows, MS Office Suite and/or other similar operating/software programs
+ Experience providing customer service to internal and external customers, including meeting quality standards for services and evaluation of customer satisfaction
+ Good verbal and written communication and interpersonal skills with the ability to communication in a diplomatic and confidential manner
+ Ability to lift up to 50 lbs. (pounds) in a repetitive motion, with or without accommodations
**Preferred Qualifications:**
+ At least 1 year of work experience in healthcare, specialty pharmacy, fulfillment and/or call center setting
+ PTCB Certification.
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**

**Job Description:**
**Job Summary**
Responsible for providing order processing support for fulfillment and/or provide assistance in the preparation and distribution of prescription medication via the use of the fulfillment system. Follows standard operating procedures and performs duties in accordance with Company policies and procedures.
**Job Responsibilities**
+ Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
+ Run automated machinery, sort medications, transition inventory through different workflow stages with a focus on quality control.
+ Count and fill prescriptions, affix labels, pack and ship. Clean and help maintain machinery and maintain an orderly work area.
+ Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements.
+ Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
+ Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
**About Walgreens**
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Pharmacy Technician Fulfillment Center
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 599 S. SCHMIDT RD,BOLINGBROOK,IL 60440
**Full District Office Address:** 599 S. SCHMIDT RD,BOLINGBROOK,IL, -M
**External Basic Qualifications:**
+ High School Diploma or GED.
+ Must be fluent in reading, writing, and speaking English.
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
+ Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
+ Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
+ Willing and able to perform tasks which include pushing, pulling, grasping and lifting with or without reasonable accommodation.
+ Willing and able to carry up to 50 pounds with or without reasonable accommodation.
+ Willing and able to work a flexible shift.
+ 18 years of age or older.
**Preferred Qualifications:**
+ PTCB or ExCPT certification.
+ At least one year of pharmacy technician experience in a retail, fulfillment or call centerenvironment.
+ Experience providing customer service to internal and external customers, including meeting quality and productivity standards for services.
+ Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents)
We will consider employment of qualified applicants with arrest and conviction records.
#VHDEI
**Shift:**
**Store:**

**Job Description:**
**Job Summary:**
Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns, monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved.
**Job Responsibilities:**
+ Resolves and/or provides technical advice on complex or critical issues that have been escalated fromSenior level roles. Serves as a resource for all representatives. Seeks guidance from Group Supervisor forthe most complex and critical issues, questions, or problems.
+ Supervises daily activates of all team members for scheduled shift and provides feedback and coachingof team members according to quality standards. Reports any necessary issues or concerns to GroupSupervisor.
+ Plans, prioritizes, organizes, and completes work to meet established objectives.
+ Monitors trends and notifies Group Supervisor of recurring or high priority issues.
+ Maintains records of customer and/or client interactions, records details, complaints, comments, andaction taken. Responds to escalated inquiries or to notify them of investigation results and plannedadjustments.
+ Continues to look for ways to improve current processes with enhancements and ideas.
+ Monitors team member performance by observing employee demeanor, technical accuracy, andconformity to company policies. Improves performance of the department by building team morale,motivating team members, and using constructive coaching.
+ Identifies areas where additional development is needed and makes recommendations on how toachieve necessary results.
+ Responsible for ensuring compliance with federal, state, and local laws, as well as company and facilitypolicies and procedures. Maintains standards of performance in accordance with policies andprocedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, requiredproductivity levels, timeliness expectations, etc.).
**About Walgreens**
Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Function Lead Fulfillment Center
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 599 S. SCHMIDT RD,BOLINGBROOK,IL 60440
**Full District Office Address:** 599 S. SCHMIDT RD,BOLINGBROOK,IL, -M
**External Basic Qualifications:**
+ High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment.
+ Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license.
+ Experience in identifying operational issues and recommending and implementing improvements to resolve problems.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online).
**Preferred Qualifications:**
+ Bi-lingual in English and Spanish.
+ Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified.
+ Process improvement, Lean or Six Sigma experience in a logistics setting.
+ Experience in a facility that utilizes pharmacy dispensing technology
+ Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
+ Experience building and maintaining relationships within a team.
We will consider employment of qualified applicants with arrest and conviction records.
**Shift:**
**Store:**

**Job Description:**
**Job Summary:**
Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns, monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved.
**Job Responsibilities:**
+ Resolves and/or provides technical advice on complex or critical issues that have been escalated fromSenior level roles. Serves as a resource for all representatives. Seeks guidance from Group Supervisor forthe most complex and critical issues, questions, or problems.
+ Supervises daily activates of all team members for scheduled shift and provides feedback and coachingof team members according to quality standards. Reports any necessary issues or concerns to GroupSupervisor.
+ Plans, prioritizes, organizes, and completes work to meet established objectives.
+ Monitors trends and notifies Group Supervisor of recurring or high priority issues.
+ Maintains records of customer and/or client interactions, records details, complaints, comments, andaction taken. Responds to escalated inquiries or to notify them of investigation results and plannedadjustments.
+ Continues to look for ways to improve current processes with enhancements and ideas.
+ Monitors team member performance by observing employee demeanor, technical accuracy, andconformity to company policies. Improves performance of the department by building team morale,motivating team members, and using constructive coaching.
+ Identifies areas where additional development is needed and makes recommendations on how toachieve necessary results.
+ Responsible for ensuring compliance with federal, state, and local laws, as well as company and facilitypolicies and procedures. Maintains standards of performance in accordance with policies andprocedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, requiredproductivity levels, timeliness expectations, etc.).
**About Walgreens**
Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Function Lead, Fulfillment Center
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Customer Contact Center
**Full Store Address:** 5710 YOUNG PINE RD,ORLANDO,FL 32829
**Full District Office Address:** 5710 YOUNG PINE RD,ORLANDO,FL, -M
**External Basic Qualifications:**
+ High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment.
+ Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license.
+ Experience in identifying operational issues and recommending and implementing improvements to resolve problems.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online).
**Preferred Qualifications:**
+ Bi-lingual in English and Spanish.
+ Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified.
+ Process improvement, Lean or Six Sigma experience in a logistics setting.
+ Experience in a facility that utilizes pharmacy dispensing technology
+ Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
+ Experience building and maintaining relationships within a team.
We will consider employment of qualified applicants with arrest and conviction records.
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