828 Customer Service jobs in Dallas

Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring for a Customer Service and Logistics Specialist In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.

• Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals.
• Monitor and resolve daily EDI issues (orders, Advance Shipping Notices (ASN), packing lists, invoices) to ensure accurate and timely transmission.
• Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed.
• Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance.
• Coordinate order fulfillment by validating pricing, ship dates, shipping locations, freight terms, packaging, and special customer requirements.
• Collect and document delivery requirements (special equipment, truck size, jobsite access) and enter into the Transportation Management System (TMS).
• Manage customer returns, credits/debits, and service complaints, ensuring timely follow-up and accurate accounting transactions.
• Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects.
• Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
• Perform other duties as assigned

What's in it for you
- Highly Competitive Pay
- FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles
- 17 Days of paid, sick and vacation time annually (days are prorated in year one).
- 401K retirement with up to 6% matching program.
- Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
- Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.

Qualifications

• High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
• Ability to work with a personal computer in a Windows environment.
• Proficiency in Word, Excel, Outlook, and PowerPoint.

Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)

MAPEIP2

ARE WE LOOKING FOR YOU?

Do you love people? Can you kill them with kindness? Has anyone ever told you that you smile too much? We need people that seek to make others happier. We need you

The Customer Service Representative (CSR) is a guest experience role that involves checking-in guests, charging admission, and working behind the bar serving guests drinks and taking food orders. Although you'll be pouring beer and cider from taps, no prior restaurant/bar experience required, because we don't offer cocktails or mixed drinks. Of course, you'll have to learn about the beverages, the food, and our brand, but providing excellent service to people is 99% of the job.

We take great service extremely seriously. We don't analyze how quickly any of our staff pours drinks or how many guests they serve per hour- all we care about is how well they interact with customers. Our arcade is family-friendly, so patience with kids and teens is a great asset

An effective CSR creates a welcoming environment, smiles, and is overall someone that guests enjoy interacting with. CSR's need to be perceptive and possess the intuition to understand how to provide the best experience possible. CSR's should find it rewarding to serve others and that joy is paramount to being successful in the role.

Do you have to be the best? Are you consistently a top performer, regardless of what you are doing? Is it difficult to stand still, because you always find things to do? This could be the place for you. If you want to coast, do the bare minimum, and have a cushy gig, then move along. If you don't have a strong passion for hospitality and drive to create memorable guest experiences, you won't make it here. Slackers need not apply.

These are part-time positions. We need people that can work weekends, Friday-Sunday anywhere from 16-24 hours per week. Evening and weekend availability will be required. This is an ideal role for someone looking for their perfect weekend gig

Pay is $2.13/hr plus tips. Including tips, the average is $7/hr at Cidercade Arlington.

If interested, we'd love to hear from you

ABOUT THE CIDERCADE

Cidercade is a family entertainment center by day and an arcade bar by night. Cidercade guests pay a small admission fee to enter and then have access to play hundreds of retro and modern arcade games. The best part- all of the machines are set to free play. The selection of games, activities, and experiences varies by location. The bars are all stocked with Wild Acre beer and Bishop Cider. To round-out the concept, the majority of locations offer restaurants with high-quality food.

This self-proclaimed hidden gem originated in Dallas, but has added additional locations across the states of Texas (Dallas, Arlington, Fort Worth, Austin, and Houston). The company has been recognized by Inc. as one of the fastest growing companies in the country. If you are looking for a place that values your efforts and has growth opportunities, we'd love to hear from you.

We are family-friendly during the day, but 18 and up starting at 9pm every single day.

Responsibilities

• Greet and serve customers in a friendly and efficient manner, ensuring a positive overall experience.
• Serve beverages while adhering to food safety standards.
• Operate the POS system accurately to process orders and payment transactions.
• Maintain cleanliness and organization of the bar and arcade area, including proper storage of supplies.
• Collaborate with kitchen staff and management to ensure smooth service during busy periods.
• Handle customer inquiries and complaints professionally, enhancing overall customer satisfaction.
• With pride and a sense of ownership, perceptively figure out what needs to be done (helping customers, checking on the bathrooms, taking out trash, etc.).

Qualifications

• Proven experience in customer service within a restaurant or bar setting preferred.
• Proficiency in using POS systems is preferred, but not required.
• Strong time management and sales skills.
• Ability to work effectively in a fast-paced environment.
• Ability to multitask and manage guest flow effectively.
• Ability to remain calm and professional under pressure.
• Flexibility to work evenings, weekends, and holidays as required.
• TABC Certification and a Food Handler License will be required within the first 30 days of employment.

Physical Requirements

• Ability to stand for extended periods of time.
• Ability to walk, bend, and lift up to 25 lbs.

Job Type: Part-time

Pay: From 17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Mission of the Role (What you will be doing):

The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all

they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the

customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support,

problem-solving and relevant project information for their internal and external customers.

The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and

capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets.

Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements):

• Process and confirm orders and/or communicate what needs to be ordered, the day they are received
• Generate standard quotes within hours of receipt
• Answer phones by the 3rd ring, and all emails by the end of each day
• Build, maintain, and keep price lists current to protect and maintain GP margins
• Build accurate specs and inventory items within 24-48 hours
• Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
• Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)
• Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards
• Serve as liaison with sales, purchasing, design, manufacturing and shipping

Essential Functions (Essential/secondary functions that support the primary responsibilities):

• Prepare proposals and miscellaneous correspondence
• Maintain thorough customer records
• Monitor and resolve slow payment issues
• Assist with slow moving inventory
• Expedite material based on customer needs

Educational/Training Requirements/Experience (What your background should look like)

• High School diploma/GED
• Experience in a customer service role preferred

Minimum Skills, Knowledge & Ability Requirements

• Strong organizational skills; ability to prioritize tasks
• Demonstrated initiative in personal professional development
• Basic arithmetic including gross profit calculations
• Attention to detail and accuracy
• Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook
• Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites
• Maintain regular and punctual attendance

The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:

• Bonus based on company performance
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off (including vacation, company holidays, and parental leave)
• Employee Assistance Program (EAP)
• Other benefits such as life insurance, disability coverage, and wellness programs

About IKS

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

• We are an on-site Patient Contact Center environment.
• Individual performance measurement while working within a team atmosphere
• Comprehensive 4 weeks training program
• Variable incentive bonus and recognition programs
• Opportunities for career growth

Position Overview

This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.

Responsibilities:

• Communicate with patients via inbound and outbound phone calls
• Provide knowledgeable answers to questions regarding medical bills and accounts
• Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
• Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
• Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
• Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients

Qualifications

Required:

• Excellent organization, customer service and communication skills
• Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
• Problem solving skills, good judgment, attention to detail, and follow-through are a must
• Ability to multi-task and work within multiple systems at the same time.
• Able to work with little or no supervision

Preferred:

• Experience in customer service (1 year)
• Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)
• On-site patient contact center (call center) experience (1 year)

Job Type: Full-time, On-site

Compensation and Benefits: The pay range for this position is up to $18.50 per hour. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc.

IKS Health offers a competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: Up to $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

The Customer Service Representative is responsible for covering inbound customer call traffic (both existing and new customers). These interactions are primarily related to the process of taking an order for the delivery of small packages to heavy freight. Customer Service Representatives are critically important to Pronto's customer centricity attitude and are viewed as the "front end" of the customer relationship. This role is imperative to ensure our customers have a positive experience as they are often the only employee contact a customer may have with Pronto.

The following represent functions and activities that will be supported by the CSR when working within Pronto Delivery, Courier, and Logistics. Some adjustments may occur commensurate with the business climate, and marketplace and customer demand.

• Receive approximately 70 inbound calls daily to process orders, using our company software systems, for customers who are looking to deliver materials from Point A to Point B.
• Must be knowledgeable to answer general and specific questions/concerns and educate customers about vehicle capacities and company services to solve the customer needs and provide the highest level of customer service possible.
• Ensuring orders are processed in an efficient, timely, and accurate manner.
• Provide introductory information to new customers as applicable.
• On occasion, a CSR will act as a back-up to assist with orders customers place through an email process. The CSR will transcribe and enter the needed data into our company software systems to complete a delivery.
• CSRs may be asked to troubleshoot when a delivery did not occur as planned. This could include researching what occurred with a delivery and communicating that summary to the customer.
• On occasion, a CSR may escalate queries and concerns to their manager and/or other company leadership.
• Work with a team of CSRs and other key departments to find appropriate solutions where necessary.
• The CSR may be asked to assist with the onboarding and training of new CSRs when applicable.
• The CSR will be monitored using key call center metrics.
• Pronto will consider candidates who have a track record of solid attendance and can ramp up quickly to support a significant number of inbound customer calls.

Job Type: Full-time

Pay: $ $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Job Summary:

The Customer Service Representative (CSR) is the first point of contact for customers, dealerships, and repair facilities, providing exceptional support and assistance for warranty and service contract inquiries. This role involves handling high call volumes, explaining coverage details, assisting with claims submissions, and ensuring a positive customer experience while upholding company policies.

Key Responsibilities:

• Answer incoming calls, emails, and chat inquiries from customers, dealerships, and repair facilities regarding warranty coverage and claims processes.
• Provide accurate information about contract terms, coverage, and company procedures.
• Assist in submitting and tracking warranty claims, ensuring all documentation is complete.
• Resolve customer concerns promptly and escalate complex issues to supervisors or claims adjusters as needed.
• Document all customer interactions and service requests in the company's CRM or claims management system.
• Communicate professionally with customers and partners, demonstrating empathy and product knowledge.
• Collaborate with claims, technical, and administrative teams to ensure timely claim resolutions.
• Support process improvements by identifying customer pain points and offering feedback.
• Maintain a strong understanding of company warranty products and services.
• Meet or exceed individual and team performance goals for call handling, resolution time, and customer satisfaction.

Qualifications:

• High school diploma or equivalent
• 1+ year of customer service experience (call center or warranty industry preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM/claims management software.
• Knowledge of automotive, RV, or power sports warranty products is a plus.

Job Type: Full-time

Pay: $42, $46,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Ability to Commute:

• Dallas, TX Required)

Work Location: Hybrid remote in Dallas, TX 75254

At our company we understand that in today's fast-paced world of technology, the needs of customers are constantly evolving. At our company, we are looking to evolve every day just like our telecommunication clients are. Our Customer Service Representative is designed to connect our clients with their customers by creating impactful, in-person experiences within a retail setting that exceed sales margins and customer interaction.

When a customer walks into a retail store, we strive to make their experience memorable. The Customer Service Representative will focus on understanding customer needs and delivering high-quality sales solutions. The Customer Service Representative will consistently deliver exceptional service and greet all customers who walk into our stores. Additionally, the Customer Service Representative will maintain a clean and professional workspace, ensuring an organized environment for efficiently presenting service information. This role will play a key role in expressing our clients telecommunication services and assisting customers with processing their in store sales orders. If your passion for customers is easily communicated, apply to our company today

Customer Service Representative Responsibilities:

• Communicate with customers directly in a positive, professional, and personable manner to assess their needs and deliver tailored product recommendations
• The Customer Service Representative will execute services that communicate the value of our products and services, driving sales and customer satisfaction
• Build relationships with customers to create repeat business and foster service loyalty through exceptional presentations
• Achieve sales targets, consistently striving to exceed expectations and contribute to the overall success of the team
• Keep working area professional and clean at all times
• Process sales orders for customers who come into the store and help them set up or manage their accounts

Customer Service Representative Qualifications:

• Previous sales or customer service experience
• Strong communication skills with the ability to engage with customers in a retail setting
• Cashier experience prior is also a plus
• A team player who thrives in a collaborative environment and values everyone on the floors success
• Adapt quickly in any situation
• A positive attitude and a genuine desire to help customers
• Transformation to and from retail setting

Job Type: Full-time

Pay: $3, $3,800.00 per month

Shift:

• Day shift

Work Location: In person