Explore support engineer jobs, where you will troubleshoot technical issues and provide solutions to customers. These roles require a solid understanding of 12,248 Support Engineer jobs in the United States
System Support Engineer Level I
Posted today
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**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us.
Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.
**JOB SUMMARY: **
The System Support Engineer Level I (SSE I) is a member of the BD Global Technical Support center of excellence, a dynamic and innovative department that endeavors to provide high-level technical advice, consultation, and remote troubleshooting for internal and external customers. This position serves as a front line intake mechanism for technical inquiries and is dedicated to providing customer support service on the operation and repair of automated diagnostic instrumentation produced and sold by BD Life Sciences.
**Responsibilities:**
+ Delivers comprehensive technical support through telephone, chat, and email channels, troubleshooting instrument issues ranging from basic to moderate complexity with minimal supervision while maintaining detailed documentation in the service management system.
+ Maintains consistent follow-up on ongoing service interactions, ensures timely resolution of customer problems, and escalates complex issues appropriately to System Support Engineer Level II while coordinating with advanced specialists.
+ Leverages cutting-edge technical solutions including merged reality and remote system access to efficiently diagnose and resolve customer issues, while also handling necessary part orders to facilitate repairs.
+ Actively promotes and maintains a culture of privacy and security in accordance with HIPAA and GDPR requirements, particularly when handling protected health information (PHI).
+ Consistently maintains a professional image through all communications and behaviors, participates in on-call rotations to support extended hours, and focuses on achieving high customer satisfaction by building confidence in BD products and services.
**Minimum Requirements:**
+ Must demonstrate excellent technical writing abilities, typing proficiency, and the capability to manage complex technical conversations across multiple channels (telephone, chat, and email) while maintaining superior customer service standards.
+ Should possess a working knowledge of electronics, electro-mechanical devices, and experience with basic test equipment. Additionally, must be proficient in PC assembly, upgrades, repairs, and networking troubleshooting.
+ Working knowledge of medical devices and equipment, Laboratory Information Systems (LIS), and database management is highly desired, demonstrating specialized technical aptitude in healthcare technology environments.
+ Must demonstrate the ability to handle various customer inquiries simultaneously, adapt to a changing business environment, and work effectively with moderate supervision while maintaining organization and prioritization skills.
+ Should exhibit strong customer focus and solution-oriented mindset, with demonstrated interpersonal skills and passion for providing exceptional service while working collaboratively as part of a technical support team.
**Preferred Requirements:**
+ Basic level of experience in the usage and/or troubleshooting and repair of relevant equipment (medical devices; electronic systems)
+ Lab or Field Service experience inFlow Cytometry, immunology, immuno-oncology, molecular and cellularbiologyor related biologic field highly preferred.
+ Flow Cytometry, cell-sorting knowledge preferred
+ Associate degree, required preferably in Electronics/Computers/Biomedical Engineering, Bachelor's Degree (Biology/Science emphasis) preferred.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
**Why Join Us?**
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
#earlycareer
Required Skills
Optional Skills
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**Primary Work Location**
USA CA - Milpitas 155
**Additional Locations**
**Work Shift**
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You ( .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
**Salary Range Information**
$30.00 - $49.40 USD Hourly
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Principal System Support Engineer I
Posted 2 days ago
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Job Description
**The Position**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
**Principal System Support Engineer I** (DSI R&D Services Group)
The Principal Systems Support Engineer must be committed to customer satisfaction, with the ability to follow instructions and demonstrate excellent inter-personal skills. Being a team player is essential since this position interfaces daily with coworkers and internal stakeholders, as well as various interdisciplinary functional areas within the organization. This position is based at the Roche Santa Clara facility with some onsite training and work performed at the Roche Pleasanton facility.
Working under general supervision, the Principal Systems Support Engineer is responsible for onsite and remote support of networked Roche systems and vendor equipment at Roche facilities (Santa Clara, Pleasanton and Tucson). This position is responsible for coordinating the triage, troubleshooting and resolution of issues/errors with digital pathology algorithms developed by Roche Tissue Diagnostics. Other responsibilities include local and remote IT and/or networking support for lab equipment, documentation of instrument service and support activities, creation and/or revision of instrument parameter media, and maintenance of instrument/IT -related tools and equipment.
**The Opportunity:**
+ Coordinate and triage onsite/remote service calls with communication and actions documented accurately and in a timely manner in applicable software tool(s) according to approved procedures and communicate status to the service requestor.
+ Attend and contribute updates during team huddles and other meetings to
+ update Team Leads and/or stakeholder groups on action items and to escalate issues as needed.
+ Work closely with Systems and/or Software Development subject matter experts (SMEs) to learn Roche instrumentation, software and networking functionality including troubleshooting knowledge.
+ Analyze alternative approaches to creatively solve problems and/or develop new perspectives on existing solutions under general guidance by SMEs.
+ Apply technical expertise and knowledge to successfully complete more challenging assignments and serve as SME to advise/mentor other System Support Engineers.
+ Interface with high level technical support to obtain additional technical expertise and guidance for troubleshooting difficult or recurring issues, e.g., Global Customer Support (GCS)
+ Build effective stakeholder relationships in a professional manner through solution-oriented communications and service.
+ Comply with safety policies, practices and procedures at all times. Maintain safe work habits and practices following all Roche safety requirements.
+ Provide IT hardware and networking support for R&D and training labs at Roche facilities.
**Who You Are:**
**(Required)**
+ Bachelor's degree in engineering, software development, computer science, information technology (IT) with a focus on cloud computing/DevOps or related field
+ 8+ years relevant work experience in a GMP/ISO regulated environment providing IVD instrument and/or IT and networking service within R&D, hospital or clinical laboratories with technical knowledge/skills and proven record of accomplishments.
+ Knowledge and troubleshooting experience for AWS cloud & microservices based software applications, kubernetes environment, Splunk, Grafana/Loki.
+ Programming knowledge using Python or shell scripting or similar.
+ Experience in project management/task management (e.g., Jira, Monday.com)
**Travel Requirements:**
Onsite support at the Roche Santa Clara and Pleasanton facilities with some flexibility for remote support once fully trained
External travel of 0-25% is possible based on business needs
Relocation benefits are not available for this job posting.
The expected salary range for this position based on the primary location of California is $89,200 to $165,600. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Benefits ( we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants ( .
Customer Support Engineer
Posted 1 day ago
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This role involves providing on-site service and technical support for advanced semiconductor manufacturing equipment at customer facilities. Responsibilities include hands-on maintenance, troubleshooting, and operational support, as well as executing both preventative and corrective maintenance tasks. The position requires strong communication skills to serve as a liaison between the customer and internal technical and logistics teams across global locations.
Based at a customer site with up to 25% travel for training, installations, and service support at other locations.
Flexibility to work various shifts, including overtime, on-call, holidays, and weekends as needed.
Adherence to all customer and company safety protocols.
Ability to work in physically demanding environments for extended periods.
Willingness to travel or adjust schedules on short notice.
Strong customer service orientation and professional demeanor.
Support equipment installation and removal activities.
Complete assigned tasks efficiently and on schedule.
Use internal systems for documentation, parts lookup, and procedure access with minimal guidance.
Demonstrate initiative in learning and improving technical knowledge and service skills.
Apply basic diagnostic methods and follow technical documentation.
Capable of working independently or collaboratively in a high-performance environment.
This role can pay $80 - $120k dependent on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
3-5 years of experience supporting the sustaining, preventative and corrective maintenance of semiconductor equipment.
Strong understanding of Vacuum, Gas Delivery, and Heating sub systems.
Ability to travel ~10-25% of the role for training or support of other locations. AAS or BS in a electro/mechanical or related technical field
Direct experience supporting diffusion equipment.
Customer Support Engineer
Posted 6 days ago
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Job Description
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Reference number**
**Job details**
**Domain**
Programs / Customer Relations
**Job field / Job profile**
Customer services and support - Program support & services management (PSSM)
**Job title**
Customer Support Engineer
**Employment type**
Permanent
**Professional category**
Professional, Engineer & Manager
**Part time / Full time**
Full-time
**Job description**
Join a Global Leader in Aerospace Innovation!
At Safran Helicopter Engines, joining our team means becoming part of a world-renowned, forward-thinking company that leads the way in helicopter engine propulsion. You'll collaborate with a passionate, diverse group of professionals who are driven by excellence and innovation.
We believe diversity is a strength, and we're proud to foster an inclusive workplace.
Why You'll Love Working Here:
- Be part of a global leader in aerospace propulsion
- Flexible work arrangements to support your lifestyle
- Work on cutting-edge technology in helicopter engines
- Inclusive culture that values your voice and ideas
- Career development opportunities within a global organization
- Comprehensive benefits package including health, 401K, and an employee stock purchase plan
**But what else? (advantages, specificities, etc.)**
You'll play a key role in ensuring the performance and reliability of Safran Helicopter Engines in service by
providing expert technical support and driving continuous improvement.
Key Responsibilities:
- Deliver expert-level technical support to Field Representatives and customers through phone consultations, email correspondence, and on-site engagements, ensuring timely resolution of complex issues.
- Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory standards and engineering best practices.
- Lead root cause investigations for in-service incidents, producing comprehensive analytical reports that inform corrective actions and enhance operational safety.
- Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that optimize performance and reduce downtime.
- Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends, propose actionable solutions, and support fleet-wide reliability enhancements.
**Candidate skills & requirements**
- Bachelor's degree in Aeronautical or Mechanical Engineering, or A&P license with 5+ years of experience on turboshaft engines
- 2-5 years of experience in Aeronautical Maintenance or Engineering
- Proficiency in English (written and spoken); French language skills a plus
- Strong analytical skills and familiarity with Microsoft Office and Power BI
- Experience with Safran-powered aircraft preferred
Physical & Work Environment Requirements
- Ability to lift up to 25 lbs occasionally
- Comfortable working in quiet office environments and occasionally exposed to airborne particles or chemicals
- Visual acuity for close work and color differentiation
**Annual salary**
TBD based on experience
**Job location**
**Job location**
North America, United States, Texas
**City (-ies)**
Grand Prairie
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 5 years
Customer Support Engineer
Posted 17 days ago
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Job Description
An employer is looking for a qualified Customer Support Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Customer Support Engineer will be diagnosing client server issues, working with customers and internal teams to mitigate high priority outage situations, and driving technical as well as procedural improvement. This resource will identify customer dissatisfaction in real-time and handle the situation with professional and data driven conflict management including escalating to other teams to assist or assume ownership. There will also be a reliance on this team to draft and share root-cause analyses for customer reported incidents including ongoing metrics identifying repeat drivers or trends. This team will also need to evaluate support needs and prepare to support new or updated features across the suite of services.
If you are passionate about delivering a top-notch customer experience, working with a wide range of service engineering teams, and get excited about continuously improving how we run our services, then this job is for you. Every candidate must have an active Top Secret SCI with Full Scope Polygraph.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
-2-3 years' experience as a Systems Administrator
-Experience working with Windows based tools
-Experience with network troubleshooting using DNS, TCP/IP, Browser Tracing, or Fiddler
-Strong understanding of client-service architecture
-Experience reproducing customer issues and document very specific reproduction steps
-Strong experience in diagnosing faults in complex online services
-Ability to diagnose client-service issues understanding the full client-to-server architecture to identify underlying faults
-Ability to communicate effectively with customers and partners
-Strong sense of empathy towards customers and a customer obsession
-Ability to learn customer scenarios quickly or new service scenarios and apply the knowledge to reported issues
-Ability to work 24x7x365 across a myriad of shifts on site
-Active TS SCI with Full Scope Polygraph -Microsoft or Office 365 certifications
Customer Support Engineer
Posted 8 days ago
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Job Description
Responsibilities:
- Provide technical support to customers via phone, email, and remote sessions.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through step-by-step solutions for their technical problems.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Escalate complex technical issues to Tier 2/3 support or engineering teams as needed.
- Create and update technical documentation, knowledge base articles, and user guides.
- Identify recurring issues and provide feedback to product development for improvement.
- Ensure timely resolution of support tickets within defined service level agreements (SLAs).
- Maintain a high level of customer satisfaction through professional and efficient support.
- Stay up-to-date with product updates and technical advancements.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- 2+ years of experience in technical support or customer service engineering.
- Strong understanding of computer hardware, software, operating systems (Windows, macOS, Linux), and networking concepts.
- Experience with troubleshooting tools and remote support software.
- Proficiency with CRM and ticketing systems.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Ability to explain technical information clearly to non-technical users.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Customer-focused attitude with a passion for delivering excellent service.
Customer Support Engineer
Posted today
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Job Description
Job Description
Description:
Summary / Objective
Responsible for on-site customer troubleshooting, diagnostics, and installation of Injection Mold, Aluminum Extrusion and Die Cast machines. Strong understanding of industrial machinery, electrical principals, mechanical concepts, and precision mechanical components.
Essential Functions
- Supervise installation of new machines or new parts.
- Complete final acceptance testing of new machines.
- Train customers and service technicians on operation of machines.
- Troubleshoot and repair customer machine problems via phone and/or on site.
- Understands, utilizes, and maintains technical and precision measurement testing equipment.
- Ability to construct machine components as needed for customer specific jobs.
- Ability to read blueprints, technical manuals, and schematics.
- Ability to work with pneumatics, hydraulics, and electrical machinery.
- Ability to complete technical reports in Excel, Word, and PowerPoint.
Work Environment
This job operates in a professional office environment and a manufacturing environment. In the office environment, this position routinely uses standard office equipment such as computers, phones, photocopiers, printers, and filing cabinets. The manufacturing environment is often loud, and is subject to seasonal temperature changes. The employee is regularly exposed to heavy machinery (overhead cranes, forklifts and IM/DC/EX machines), moving mechanical parts and is occasionally exposed to risk of electrical shock and mechanical vibration. Customer facilities may not always have high safety standards like UMI, so employees in this position are expected to remain vigilant and be responsible for their own safety. This means knowing what PPE to wear, and ensuring that any employee entering specific work areas wear PPE appropriate to the area.
Physical Demands
This position requires employees to climb on top of machines, inside machines (confined spaces) and regularly lift loads weighing 50 pounds or more. Employees must be able to kneel, stand, walk and use hands for extended periods of time.
Requirements:Minimum Qualifications
- Associate’s Degree or two to three years related experience and/or training, or combination of education and experience.
- Working knowledge of hydraulics, practical electrical engineering, and general knowledge of mechanical theory.
- Strong oral and written communication skills.
- Unexpired state issued driver license.
Preferred Qualifications
- Program Logic Control (PLC) experience.
- Mechanical background.
- Previous customer service experience.
Travel / Work Authorization
- Travel schedule varies; 50%– 75% travel required.
- May need to travel customer sites to help with the installation, including rigging and assembly of machines as well as provide on-site training to customers.
- Customer sites are within the United States and in Canada and Mexico.
- Proper travel documents and authorization will be required for travel outside of the United States.
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Customer Support Engineer
Posted today
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Job Description
Salary: 60k-70k annually, DOE
We're growing and looking for our next Customer Support Engineer to join our team! Do you share our passion for accountability, love our core values, enjoy technology, and possess excellent written and spoken communication skills? Read on!
Whats the starting salary range?
Depending on your customer service and technical support experience, this full-time salaried role starts between $60,000 and $70,000 annually.
What makes the Accountable2You support team different?
Everything we do at Accountable2You centers around support-driven growth, which we feel is the ideal way to grow a company that centers around serving our customers. Customer Support is central to our business model, essential to our vision, and vital to our shared success.
What does a normal day look like?
As a Customer Support Engineer, you will need to master the deeper workings of our software acting as a subject-matter expert and guiding other team members through complex conversations. Most of our work centers around things our customers encounter: troubleshooting software issues on various device types, explaining technically advanced details about our software and website, fixing billing problems, and training customers on best practices with our software. The constant advancements within Windows, Mac, Linux, Android, Apple iOS, and Chrome OS give us a wealth of technical topics to learn and master each day.
As a CS Engineer, youll also be expected to learn about our backend technology stack over time as youll frequently serve as the liaison between Customer Support and DevOps. To effectively communicate with our product and DevOps teams, youll need to understand the fundamentals of our various monitoring methods and API functions. While you wont necessarily write our technical documentation, your expertise will be leaned upon heavily to review our customer-facing documentation for technical accuracy as we roll out software updates.
Although you might not be a software developer, youll spend about 20% of your week on troubleshooting, bug-reporting, and project-based tasks. Youll also get the chance to use virtual machines and test devices to suit your test cases and isolate bugs in our production software.
Our Customer Support team handles incoming technical and account-related emails as well as live chats while working together on improving our processes, customer documentation, and learning (and testing) our technology.
Its important to note that while our support team is customer-facing, we dont operate in a call center or a sweatshop dynamic. Customer Support spends a great deal of time designing processes, improving our customer-facing content, and documenting our technology. Youre expected to jump into the inbox alongside the other team members, yet also spend a great deal of time designing processes, improving our customer-facing content, and documenting our technology.
Our Customer Support team doesn't offer counseling services to our customers. Yet, we listen with compassion and empathy and then move forward with recommendations to better utilize our software in the customer's unique situation.
While many of our customers use our software to keep would-be temptations at bay and maintain a lifestyle of purity, others struggle deeply with pornography and other addictive behaviors. As you help your team serve customers, you may encounter vulgar and offensive words but we've intentionally prevented our software from capturing images or links to the objectionable content. We do our best to guard our team against objectionable content, and under no circumstances will you need to examine offensive websites or material.
About you
- Youre an outstanding human . We get it, no one is perfect, yet you possess a strong moral character thatloves our core values and affirms Accountable2You's mission and purpose.
- You believe the struggle is real . You countbondage to pornography and other addictive behavior as serious matters. Youre committed to helping people in their journey toward life change.
- Youre experienced in tech support . Were looking for at least 3 years of experience in a technical support role such as desktop support, system support specialist roles, or network support specialist roles.
- Bonus points if written communication between you and your customers comprised over 50% of your interactions!
- Youre a veteran with SaaS software and technology . We provide extensive training on our products, but you wont need any training on the common software tool stack; youve been there and done that. If you havent used it before, you know how to find the answer and learn the tool because you do this all the time.
- Youre a natural communicator . While you dont need to be an extrovert, those who know you best would say you thrive in environments that rely upon clear written and spoken communication. Youre actively learning new methods of utilizing tone and voice in your customer interactions.You can document even the most confusing error or bug in an understandable and relatable way; both DevOps and Customer Support understand what youre saying.
- Youre a resourceful learner and a natural teacher . Youre naturally curious and love the art of asking the better question that reveals the actual need. You have a long list of techniques for navigating complex or confusing situations. You might not be a developer, but youre resourceful: you know how to test your hypothesis, isolate bugs, and find answers. You're a gifted peer mentor who can humbly guide your teammates as they handle challenging technical questions.
- Youre highly empathetic and see things from the other persons point of view . You know that everyone possesses unique skills and life experiences, so you default toward kindness and patience rather than critique and judgment. You make people feel empowered after interacting with you rather than stupid because of a knowledge gap or a small mistake. Your teammates depend upon your ability to see the technical factors behind a problem.
- Youre eager to grow personally and professionally . Like a world-class athlete working with a coach, you want to know what you did well and what you can do better next time. Excellence matters to you. At Accountable2You, we all view feedback as the means to grow and improve toward excellence. That means were quick to learn from our mistakes and quick to extend grace to others amid their mistakes, too.
- Youre persistent and love solving problems . There are few easy answers here, and this excites you. Every customer is a real person with unique needs and emotional predispositions. Likewise, every device is different and poses its own challenges. You dont quit until youve done the hard work to research and answer the question at hand.
- You love discovering a better way . Like us, you feel the saying, faster is better isnt quite right. Instead, you believe that better makes us faster, so youre always on the lookout for new efficiencies and a better way forward. Speed improves with efficiency and experience, and youve built a fair bit of both. You love building a process, seeking clarity, and creating unity through standardization.
- Youre a flexible and proactive doer . You dont wait for someone to tell you what to do next. You own your work, and youre always looking for the next opportunity to meet a need, serve customers, or help your team. You see trends and rally your peers to take action. You know how to escalate critical matters to management or take the lead when its within your scope. Likewise, youre flexible to help cover our Saturday rotation or other shifts in the future.
Requirements
- A minimum of three years of experience in a technical support role, preferably in an IT department or technology-centered role
- A genuine delight in serving customers and meeting needs
- Mastery in explaining complex concepts with a tone that reflects a kind, honest, and confident clarity
- Experience with VPNs/networking, systems administration, software development, or end-point support (desktops, mobile, etc.)
- Highly proficient in learning and testing new technologies (e.g., versions of Linux)
- Expert troubleshooter: You know how to reproduce a bug and document your steps
- Familiarity with virtual machines (Oracle VirtualBox, Parallels, VMWare, etc.)
- Mastery of tools like Google Docs, Sheets, Zoom, Gmail, and similar software
- Experience using Zendesk, Help Scout, or similar software
- Experience using project/task management tools like Trello, Basecamp, Wrike, Asana, or similar software
- Ability to refine, create, and expand defined processes, pursuing clarity when the next steps are unclear
- A quick learner who rapidly adapts to change
- Affirmative, can-do attitude toward tasks and responsibilities
- A team player whoshumble, hungry, and smart
- Excellent attention to detail and agrowth mindset(Tip: 1.25x playback speed )
Bonus points
- Administration experience in Zendesk, Help Scout, or other similar software
- Experience with payment platforms like Stripe, PayPal, etc.
- Experience with technical writing or copywriting (support articles, blogs, etc.)
- Experience with message platforms like Twilo, Esendex, etc.
- Experience in project management, process modeling/flow charts, etc.
- You're already using Accountable2You (or another similar accountability tool)
When and where do you work?
This role works standard business hours (Monday through Friday, 8 AM - 5 PM). This role is office-based in Williamstown, Kentucky, and is not eligible for remote work.
We recognize the best talent might not live within a commuting distance to our office. We offer a generous relocation package for US-based candidates outside the local area. If youre our top candidate, well help you move here!
Does this sound like a good fit?
We hire the best fit, but theres a lot more that goes into best fit than a laundry list of previous experience.
If you love ourmission and values and model thehumble, hungry, and smartethos we aim for at Accountable2You, we encourage you to apply - wed love to hear from you! We respond to all applicants, so you'll definitely hear back from us.
PS - We love cover letters! Be sure to include one with your application to let us know why you'd like to work for Accountable2You!
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Principal System Specification Support Engineer
Posted 4 days ago
Job Viewed
Job Description
RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: Polygraph
TRAVEL: Yes, 10% of the Time
Description
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Microelectronics Center (NGMC) ( is seeking a Principal System Specification Support Engineer.
What You’ll Get to Do:
Program/System Level role, part of Requirements team within Directorate of Engineering
• Plan and execute requirements management across the program lifecycle, including major program milestones / reviews (e.g., SRR, SFR, SDR, PDR, CDR, SVR, TRR, peer reviews, Pre-test reviews, Post Test Reviews, Pre-Ship reviews, Etc.)
• Ensure vertical and horizontal requirements integration and traceability throughout the product teams and program life cycle, collaborating across multiple segments and IPTs, developing an extremely complex system that incorporates mature and emerging technologies
• Support management of risk and opportunity and the production of core requirements-related engineering work products and track the work products and associated program dependencies in the program schedule
This position will serve on-site in Redondo Beach, CA OR the greater Baltimore, MD area.
This position is contingent upon acquiring and maintaining the necessary US Government security clearance per customers’ requirements.
Basic Qualifications :
-
Bachelor's degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university and 5 years of experience with Bachelor's degree, 3 years of experience with Master's degree, 0 years of experience with PhD
-
Demonstrated experience defining and/or managing requirements of large-scale systems
-
Experience analyzing system and subsystem performance at various lifecycle stages
-
Requirements development from conceptualization to verification
-
Demonstrated experience with Systems Development Lifecycle with a focus on SRR to CDR
-
Experience in systems development, integration, and/or test
-
Experience coordinating with various team members across subsystems during the development process
-
This position requires the applicant to be a U.S. citizen
-
Current active DoD Secret Clearance with the ability to obtain and maintain a TS/SCI clearance and a polygraph prior to start.
Preferred Qualifications:
-
Active TS/SCI clearance and Polygraph
-
Professional certifications, such as INCOSE CSEP/ESEP
-
Experience with Continuous Integration/Continuous Deployment
-
Understanding of Hardware and Software testing methodologies
-
Experience with MBSE and Requirements management tools, such as Cameo and DOORS
-
Knowledge and experience with Material Review Board, Process Configuration Board, Configuration Control Board and Failure Review Board processes, proposing/defending and implementing Change Notices
-
Familiarity with Project & Task Management tools: Jira or Confluence
-
Familiarity with some subset of specialty engineering tools, such as: MATLAB or COMSOL (MODSIM); Docker, Kubernetes, Visual Studio, Python (SW Engineering); Elasticsearch, Grafana, Tableau (Data and visualization); or Cadence Virtuoso, Keysight ADWS, ANSYS HFSS (Hardware Design); Cadence Assura or Siemens Calebre (Hardware verification)
Primary Level Salary Range: $110,300.00 - $165,500.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Principal System Specification Support Engineer
Posted 2 days ago
Job Viewed
Job Description
CLEARANCE TYPE: Polygraph
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Microelectronics Center (NGMC) ( is seeking a **Principal System Specification Support Engineer.**
**What You'll Get to Do:**
Program/System Level role, part of Requirements team within Directorate of Engineering
- Plan and execute requirements management across the program lifecycle, including major program milestones / reviews (e.g., SRR, SFR, SDR, PDR, CDR, SVR, TRR, peer reviews, Pre-test reviews, Post Test Reviews, Pre-Ship reviews, Etc.)
- Ensure vertical and horizontal requirements integration and traceability throughout the product teams and program life cycle, collaborating across multiple segments and IPTs, developing an extremely complex system that incorporates mature and emerging technologies
- Support management of risk and opportunity and the production of core requirements-related engineering work products and track the work products and associated program dependencies in the program schedule
**This position will serve on-site in Redondo Beach, CA OR the greater Baltimore, MD area.**
**This position is contingent upon acquiring and maintaining the necessary US Government security clearance per customers' requirements.**
**Basic Qualifications** **:**
+ Bachelor's degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university and 5 years of experience with Bachelor's degree, 3 years of experience with Master's degree, 0 years of experience with PhD
+ Demonstrated experience defining and/or managing requirements of large-scale systems
+ Experience analyzing system and subsystem performance at various lifecycle stages
+ Requirements development from conceptualization to verification
+ Demonstrated experience with Systems Development Lifecycle with a focus on SRR to CDR
+ Experience in systems development, integration, and/or test
+ Experience coordinating with various team members across subsystems during the development process
+ This position requires the applicant to be a U.S. citizen
+ Current active DoD Secret Clearance with the ability to obtain and maintain a TS/SCI clearance and a polygraph prior to start.
**Preferred Qualifications:**
+ Active TS/SCI clearance and Polygraph
+ Professional certifications, such as INCOSE CSEP/ESEP
+ Experience with Continuous Integration/Continuous Deployment
+ Understanding of Hardware and Software testing methodologies
+ Experience with MBSE and Requirements management tools, such as Cameo and DOORS
+ Knowledge and experience with Material Review Board, Process Configuration Board, Configuration Control Board and Failure Review Board processes, proposing/defending and implementing Change Notices
+ Familiarity with Project & Task Management tools: Jira or Confluence
+ Familiarity with some subset of specialty engineering tools, such as: MATLAB or COMSOL (MODSIM); Docker, Kubernetes, Visual Studio, Python (SW Engineering); Elasticsearch, Grafana, Tableau (Data and visualization); or Cadence Virtuoso, Keysight ADWS, ANSYS HFSS (Hardware Design); Cadence Assura or Siemens Calebre (Hardware verification)
Primary Level Salary Range: $110,300.00 - $165,500.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.