Explore numerous technical support job opportunities that await you. These roles are critical for maintaining seamless operations and providing assistance to end-users. Technical support positions involve troubleshooting hardware, software, and network issues, ensuring customer satisfaction through effective communication and problem-solving skills.13,190 Technical Support jobs in the United States
Lead Service Technician
Job Viewed
Job Description
Job Description
Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our products? Then we have an interesting position in Grundfos for you.
Grundfos is seeking a Lead Service Technician. The Lead Service Technician is responsible for the execution of the repair and maintenance work as agreed with the customer. The Technician will be responsible for customer satisfaction in the assigned market while being technically accountable and have the ability to work independently to address customer requests in an efficient and professional manner. This position reports directly to the Head of Service & Solutions and will operate daily out of the Allentown, PA facility.
Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.
**Your main responsibilities:**
+ Ability to make a risk assessment for every task and be able to report matters related to Safety, Health and Environment.
+ Dissembles/reassembles, inspects, trouble-shoots, repairs and replaces pump systems and accessors in shop or in a field service.
+ Advise the customer about shortcomings which can prevent problems and offer a solution.
+ Assist his/her manager by identifying and providing solutions for service and warranty matters.
+ Prepare clear and completed service reports and ensure that these are submitted on time.
+ Assist in project execution - installation support, commissioning, etc.
+ Execute agreed on maintenance services and SLA for service agreements.
+ Supervises/directs ASP onsite service delivered in accordance with Grundfos service SOP requirement and customer expectation.
+ Reviews ASP job card and supports ASP to conclude the service case with correct technical solution and warranty qualification in the market.
+ Provides input for the content of the maintenance contracts.
+ Perform complex root cause analysis.
+ Coach, lead and support the development of junior service technicians.
+ Ensure quick turn around and reliability of repair of all serviced products.
**Your background:**
**We imagine that you have:**
+ A technical education, or knowledge of electrical/mechanical engineering is preferred.
+ A minimum of 5-7 years of work experience in the industry or comparable environment.
+ Previous working experience with pump technology is highly preferred.
+ Previous experience with SAP is highly preferred.
+ Working knowledge of controls, remote monitoring and connectivity.
+ Experience driving well-defined processes within the service environment.
+ The ability to travel up to 60% of the time to customer sites as needed.
**What's in it for you?**
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include:
+ If you'll be working from your home office, we'll make sure you are well equipped with a workstation. However, you are always welcome to or offices where you can engage, learn, and have fun with colleagues.
+ On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
+ Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
+ Annual bonuses, parental support, internal well-being consultants and programs.
+ Access to the modern Grundfos Academy to pursue further both personal and professional development.
+ Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
**Do you want to learn more?**
If you have questions or would like to know more about this position, please contact the recruiter, Andrea Micovic at
If this job sounds interesting, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube. Check out Meet our people? to get to know some of your future colleagues and why they enjoy working at Grundfos.
_Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an_ _applicant_ _and_ _pay transparency._ _Accommodations are available for applicants with disabilities._
**We look forward to hearing from you!** **?**
Information at a Glance
**Job details**
Workplace: Onsite Position
Job Location: Allentown, Pennsylvania, United States
Contract Type: Full-Time
Employment Type: Regular
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Customer Technical Support
Posted 4 days ago
Job Viewed
Job Description
Location: Monroeville, PA
Salary Range: $60,000-$80,000
We are currently seeking someone in Customer Technical Support to provide helpdesk support to customers and assist with Mission Voice Platform software and hardware problems.
Responsibilities:
- Provide helpdesk support to customers
- Assist with Mission Voice Platform Software and hardware problems
- Utilize and manage customer service software to maintain customer issue database
- Work with Engineering teams as needed to help resolve customer issues
- BS Computer Science, Information Science or another technical discipline
- 1 -5 years' work experience working directly with the customer, resolving technical issues
- General Computer and Networking Knowledge
- Familiarity with working on Microsoft and Linux Operating systems
- Good customer communication, trouble shooting and problem solving skills
- Excellent verbal and written communication skills
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
#BVLI
#LI-JT1
Customer Technical Support I
Posted 1 day ago
Job Viewed
Job Description
Company Description:
InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.
From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Position Summary:
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.
*This is a remote position.
Job Responsibilities:
-
Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.
-
Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
-
Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.
-
Provide functional support with project estimates and budget controls.
-
Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.
-
Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.
-
Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.
-
Ability to adhere to customer SLA's and escalate as needed.
-
Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.
Requirements:
-
At least one year of prior software application developement or support and troubleshooting experience required
-
Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred
-
Experience using Bluebeam and Adobe preferred
-
Understanding and application of API integrations preferred
-
Bug tracking experience required, Azure DevOps preferred
-
Case tracking experience required, Service Now preferred
-
Customer communication via phone and/or video required
-
SaaS trouble shooting experience is ideal
-
Deductive logic, complex problem solving and excellent trouble shooting skills
-
Self-directed, able to prioritize and effectively handle many incidents at a time
-
Exceptional customer service, organizational, and time management skills
-
Excellent written and verbal communication skills
-
A positive, willing and able attitude
InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
#InEight #LI-Remote
Customer Technical Support I
Posted 1 day ago
Job Viewed
Job Description
Company Description:
InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.
From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Position Summary:
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.
*This is a remote position.
Job Responsibilities:
-
Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.
-
Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
-
Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.
-
Provide functional support with project estimates and budget controls.
-
Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.
-
Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.
-
Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.
-
Ability to adhere to customer SLA's and escalate as needed.
-
Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.
Requirements:
-
At least one year of prior software application developement or support and troubleshooting experience required
-
Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred
-
Experience using Bluebeam and Adobe preferred
-
Understanding and application of API integrations preferred
-
Bug tracking experience required, Azure DevOps preferred
-
Case tracking experience required, Service Now preferred
-
Customer communication via phone and/or video required
-
SaaS trouble shooting experience is ideal
-
Deductive logic, complex problem solving and excellent trouble shooting skills
-
Self-directed, able to prioritize and effectively handle many incidents at a time
-
Exceptional customer service, organizational, and time management skills
-
Excellent written and verbal communication skills
-
A positive, willing and able attitude
InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
#InEight #LI-Remote
Customer Technical Support I
Posted 1 day ago
Job Viewed
Job Description
Company Description:
InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.
From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
Position Summary:
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.
*This is a remote position.
Job Responsibilities:
-
Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.
-
Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
-
Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.
-
Provide functional support with project estimates and budget controls.
-
Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.
-
Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.
-
Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.
-
Ability to adhere to customer SLA's and escalate as needed.
-
Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.
Requirements:
-
At least one year of prior software application developement or support and troubleshooting experience required
-
Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred
-
Experience using Bluebeam and Adobe preferred
-
Understanding and application of API integrations preferred
-
Bug tracking experience required, Azure DevOps preferred
-
Case tracking experience required, Service Now preferred
-
Customer communication via phone and/or video required
-
SaaS trouble shooting experience is ideal
-
Deductive logic, complex problem solving and excellent trouble shooting skills
-
Self-directed, able to prioritize and effectively handle many incidents at a time
-
Exceptional customer service, organizational, and time management skills
-
Excellent written and verbal communication skills
-
A positive, willing and able attitude
InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
#InEight #LI-Remote
Customer Technical Support Representative
Posted 4 days ago
Job Viewed
Job Description
Customer Technical Support Representative
About the Role:
In this opportunity as Customer Technical Support Representative , you will:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customers' inquiries relating to technical issues with software, online or electronic products.
- Filter and escalate inquiries as appropriate.
- Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
- Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.
Scheduling:
- Full time, potential 2nd Shift(2-10:30pm central)
- Potential need to work Company Holidays
- Weekend shift as part of regular schedule
Training:
- 4 weeks paid training
- Training Hours: 8 to 4:30pm central
- Day hours for 2 3 months before moving to 2nd shift
The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.
About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:
- Two-year technical degree or equivalent experience.
- Basic hardware and software troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to actively listen and comprehend complex technical issues.
- Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
- Ability to think critically.
- Call center experience preferred.
#LI-JF1
What's in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $36,540 - $67,860.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This job posting will close 09/15/2025.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
Customer Technical Support Representative
Posted 4 days ago
Job Viewed
Job Description
Customer Technical Support Representative
About the Role:
In this opportunity as Customer Technical Support Representative , you will:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customers' inquiries relating to technical issues with software, online or electronic products.
- Filter and escalate inquiries as appropriate.
- Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
- Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.
Scheduling:
- Full time, potential 2nd Shift(2-10:30pm central)
- Potential need to work Company Holidays
- Weekend shift as part of regular schedule
Training:
- 4 weeks paid training
- Training Hours: 8 to 4:30pm central
- Day hours for 2 3 months before moving to 2nd shift
The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.
About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:
- Two-year technical degree or equivalent experience.
- Basic hardware and software troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to actively listen and comprehend complex technical issues.
- Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
- Ability to think critically.
- Call center experience preferred.
#LI-JF1
What's in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $36,540 - $67,860.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This job posting will close 09/15/2025.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
Customer Technical Support Representative
Posted 4 days ago
Job Viewed
Job Description
Customer Technical Support Representative
About the Role:
In this opportunity as Customer Technical Support Representative , you will:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customers' inquiries relating to technical issues with software, online or electronic products.
- Filter and escalate inquiries as appropriate.
- Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
- Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.
Scheduling:
- Full time, potential 2nd Shift(2-10:30pm central)
- Potential need to work Company Holidays
- Weekend shift as part of regular schedule
Training:
- 4 weeks paid training
- Training Hours: 8 to 4:30pm central
- Day hours for 2 3 months before moving to 2nd shift
The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.
About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:
- Two-year technical degree or equivalent experience.
- Basic hardware and software troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to actively listen and comprehend complex technical issues.
- Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
- Ability to think critically.
- Call center experience preferred.
#LI-JF1
What's in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $36,540 - $67,860.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This job posting will close 09/15/2025.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
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Customer Technical Support Representative
Posted 4 days ago
Job Viewed
Job Description
Customer Technical Support Representative
About the Role:
In this opportunity as Customer Technical Support Representative , you will:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customers' inquiries relating to technical issues with software, online or electronic products.
- Filter and escalate inquiries as appropriate.
- Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
- Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.
Scheduling:
- Full time, potential 2nd Shift(2-10:30pm central)
- Potential need to work Company Holidays
- Weekend shift as part of regular schedule
Training:
- 4 weeks paid training
- Training Hours: 8 to 4:30pm central
- Day hours for 2 3 months before moving to 2nd shift
The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.
About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:
- Two-year technical degree or equivalent experience.
- Basic hardware and software troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to actively listen and comprehend complex technical issues.
- Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
- Ability to think critically.
- Call center experience preferred.
#LI-JF1
What's in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $36,540 - $67,860.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This job posting will close 09/15/2025.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
Customer Technical Support Representative
Posted 4 days ago
Job Viewed
Job Description
Customer Technical Support Representative
About the Role:
In this opportunity as Customer Technical Support Representative , you will:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customers' inquiries relating to technical issues with software, online or electronic products.
- Filter and escalate inquiries as appropriate.
- Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
- Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.
Scheduling:
- Full time, potential 2nd Shift(2-10:30pm central)
- Potential need to work Company Holidays
- Weekend shift as part of regular schedule
Training:
- 4 weeks paid training
- Training Hours: 8 to 4:30pm central
- Day hours for 2 3 months before moving to 2nd shift
The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.
About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:
- Two-year technical degree or equivalent experience.
- Basic hardware and software troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to actively listen and comprehend complex technical issues.
- Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
- Ability to think critically.
- Call center experience preferred.
#LI-JF1
What's in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $36,540 - $67,860.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This job posting will close 09/15/2025.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
Customer Technical Support Representative
Posted 4 days ago
Job Viewed
Job Description
Customer Technical Support Representative
About the Role:
In this opportunity as Customer Technical Support Representative , you will:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customers' inquiries relating to technical issues with software, online or electronic products.
- Filter and escalate inquiries as appropriate.
- Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
- Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.
Scheduling:
- Full time, potential 2nd Shift(2-10:30pm central)
- Potential need to work Company Holidays
- Weekend shift as part of regular schedule
Training:
- 4 weeks paid training
- Training Hours: 8 to 4:30pm central
- Day hours for 2 3 months before moving to 2nd shift
The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.
About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:
- Two-year technical degree or equivalent experience.
- Basic hardware and software troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to actively listen and comprehend complex technical issues.
- Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
- Ability to think critically.
- Call center experience preferred.
#LI-JF1
What's in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $36,540 - $67,860.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This job posting will close 09/15/2025.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.