402 Technology jobs in Chicago

• 8:00 am - 5:00 pm (Mon-Fri) Hybrid, 3 days in office

• Lead and manage a team of analysts, engineers, developers and consultants, fostering a collaborative and high-performance culture.
• Champion a continuous improvement mindset across all team activities and initiatives.
• Mentor team members and coordinate cross-training to strengthen team capabilities and resilience.
• Contribute to the development of strategic plans, technology roadmaps, and associated budgets.
• Support recruitment efforts and play an active role in onboarding and team growth.
• Lead cross-functional project teams across multiple geographic locations.
• Collaborate with the S&C Cybersecurity team to ensure compliance with secure coding standards (ISO-27001).
• Define and enforce systems-level qualification testing and development standards.
• Provide direction on the creation of functional specifications, test plans, and technical documentation.
• Act as the primary liaison between OT and business stakeholders to align future MES deliverables with business goals.
• Drive MES implementation and continuous improvement efforts, ensuring the system evolves to meet operational needs while streamlining or eliminating features that do not align with S&C's core manufacturing objectives.
• Manage the MES platform as a product, owning its roadmap, defining feature scope, and making strategic decisions about what capabilities are included or excluded to maintain system clarity and long-term value.
• Ensure data integrity and consistency across MES and integrated systems (e.g., ERP, PLM).
• Lead management efforts and support user adoption through training and documentation.
• Manage vendor relationships and oversee service delivery from third-party providers.
• Travel as required, up to 20% during infrequent peak periods, including occasional international travel.
• Be on-site at least three days per week to support team collaboration and operational needs.
• Available during non-business hours for support as needed and when implementing system changes.

• Bachelor's degree in Manufacturing, Mechanical Engineering, other engineering degree, or equivalent work experience including software development.
• 5+ years' experience working in a manufacturing environment, with some experience related to software development and at least 2+ years' management experience.
• Familiarity with integrating MES with ERP, PLM, and SCADA systems.
• Hands-on experience with MES platforms such as Ignition, Oracle, 3DX/Delmia, Aveva, Rockwell, Atlas Copco or similar is preferred.
• Technical management experience.
• Software Development Lifecycle (SDLC) experience plus knowledge in one or more of the following: Microsoft Azure, JSON, API Development, Oracle, Android OS, InTune, Visual Studio, Visual C++, RFID or BLE tracking, Allen Bradley PLC, and PLC Programming.
• Must be self-motivated, well organized, and productive with minimal direct supervision.
• Excellent verbal and written communications skills.

As an S&C Electric team member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We're big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner!

Hours

• 8:00 am - 5:00 pm (Mon-Fri) Hybrid, 3 days in office

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position in the United States is $124,960 - $165,572. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C's annual incentive plan (AIP), subject to eligibility criteria.

Join Our Team as a Manager-Operations Technology!

The Operations Technology (OT) team within Information Technology develops and deploys technologies that connect manufacturing equipment and processes to enhance safety, quality, traceability, and efficiency across S&C's global Manufacturing Execution System (MES). The team also drives innovation through New Product Development and integration with key business systems such as ERP and PLM.

As the Manager of Operations Technology, you will serve as a subject matter expert and champion for MES adoption and best practices. You'll act as the primary liaison between Operations leadership and the OT team to manage priorities and deliver technical solutions that provide business value.

You will lead a high-performing team, ensuring alignment with strategic goals while fostering innovation and operational excellence across S&C's manufacturing environment. A successful candidate in this role contributes adeptly as a people manager, a product manager, and a project manager in the design and development of new solutions

Key Responsibilities:

• Lead and manage a team of analysts, engineers, developers and consultants, fostering a collaborative and high-performance culture.
• Champion a continuous improvement mindset across all team activities and initiatives.
• Mentor team members and coordinate cross-training to strengthen team capabilities and resilience.
• Contribute to the development of strategic plans, technology roadmaps, and associated budgets.
• Support recruitment efforts and play an active role in onboarding and team growth.
• Lead cross-functional project teams across multiple geographic locations.
• Collaborate with the S&C Cybersecurity team to ensure compliance with secure coding standards (ISO-27001).
• Define and enforce systems-level qualification testing and development standards.
• Provide direction on the creation of functional specifications, test plans, and technical documentation.
• Act as the primary liaison between OT and business stakeholders to align future MES deliverables with business goals.
• Drive MES implementation and continuous improvement efforts, ensuring the system evolves to meet operational needs while streamlining or eliminating features that do not align with S&C's core manufacturing objectives.
• Manage the MES platform as a product, owning its roadmap, defining feature scope, and making strategic decisions about what capabilities are included or excluded to maintain system clarity and long-term value.
• Ensure data integrity and consistency across MES and integrated systems (e.g., ERP, PLM).
• Lead management efforts and support user adoption through training and documentation.
• Manage vendor relationships and oversee service delivery from third-party providers.
• Travel as required, up to 20% during infrequent peak periods, including occasional international travel.
• Be on-site at least three days per week to support team collaboration and operational needs.
• Available during non-business hours for support as needed and when implementing system changes.
  
  

What you'll Need To Succeed:

• Bachelor's degree in Manufacturing, Mechanical Engineering, other engineering degree, or equivalent work experience including software development.

• 5+ years' experience working in a manufacturing environment, with some experience related to software development and at least 2+ years' management experience.

• Familiarity with integrating MES with ERP, PLM, and SCADA systems.

• Hands-on experience with MES platforms such as Ignition, Oracle, 3DX/Delmia, Aveva, Rockwell, Atlas Copco or similar is preferred.

• Technical management experience.

• Software Development Lifecycle (SDLC) experience plus knowledge in one or more of the following: Microsoft Azure, JSON, API Development, Oracle, Android OS, InTune, Visual Studio, Visual C++, RFID or BLE tracking, Allen Bradley PLC, and PLC Programming.

• Must be self-motivated, well organized, and productive with minimal direct supervision.

• Excellent verbal and written communications skills.

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at

No fixed deadline.
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Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Developer plays an important role in creating and maintaining the strategic partnership between business needs and technology delivery. The Developer's role is to plan, design, develop and launch efficient systems and solutions in support of core organizational functions. This individual will utilize effective communication, analytical, and problem-solving skills to help identify, communicate / resolve issues, opportunities, or problems to maximize the benefit of IT and Business investments. The Developer is experienced and self - sufficient in performing their responsibilities requiring little supervision, but general guidance and direction.

• Assist in design, develop and modify software applications/systems

• Collaborates with cross-functional teams to understand business requirements and deliver solutions

• Provides support to the software development leads (Ex: Senior Developer)

• Works on one or more moderate to complex projects

• Applies security code best practices throughout development cycle

• Contributes to software documentation and user manuals

• Complete comprehensive unit testing on all developed/enhanced software and supports deployment of software applications

• Participates in code reviews to ensure code adheres to standards

• Support and troubleshoot software systems as required, optimizing performance, resolving problems, and providing follow-up on all issues and solutions

• Stays up to date on the latest industry trends and technology

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree

• Computer Science, Software Engineering, or related field preferred

• 3+ years of Software Development experience

• Proficient in a coding language and building back-end components using C# and .NET

• Cloud Technologies

• Demonstrate advance knowledge of development methodologies, software design and design patterns

• Knowledge of Object-Oriented systems design and Application Development

• Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• Airlines industry experience is a plus

• AWS highly preferred

• Experience implementing AWS technologies (Lambda, Step Functions, CloudWatch, CloudFront, Cognito, route53, Dynamo DB, ECS, EC2, S3, RDS, API Gateway)

The base pay range for this role is $87,780.00 to $114,376.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Work Location Type: Hybrid

Req Number

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visit

Compensation

The anticipated base pay compensation range for this position is$5,300.00 to 142,200.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

"This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position."

Position Details

Reporting to the IT Audit Manager, the Senior IT Auditor position will provide a fantastic opportunity for a candidate to learn the operations of an 18B Fortune 300 organization while setting themselves up for great promotional opportunities either within Audit, Finance or another function in the enterprise. We are committed to growing team members' skillsets and ensuring they have the right foundation to be successful. Senior Auditors work a hybrid schedule spending two days per week working from the Grainger Lake Forest, IL headquarters.

You Will

• Lead the planning and execution of IT assurance and advisory audits using Agile Internal Audit methodology.
• Prepare agile audit documentation including scope documents, flow charts, narratives, risk control matrices, test results and audit reports.
• Prepare project risk assessments to identify important risks and related controls.
• Develop and execute detailed test steps and audit programs.
• Complete audit evidence and documentation in a manner consistent with department standards and to support conclusions reached.
• Prepare and communicate written communications to business partners and work with them to identify remediation action plans.
• Follow-up with business partners to ensure timely completion of remediation actions.
• Provide guidance and training to staff auditors.
• Assist Internal Audit management with developing relationships with business partners.
• Participate in department continuous improvement projects.
• Maintain professional certifications and continued professional training.

You Have

• Bachelor's degree in Business Administration, Computer Science, Information Systems or related field, or equivalent practical experience
• Professional certification preferred such as CISA, CISSP, CISM
• 3+ years of prior IT audit experience, SOX IT audit experience, or related IT experience in a corporate environment or with a public accounting firm.
• Knowledge of risk and internal controls over system operation processes and SAP ERP systems, Windows operating systems, networks, and Oracle database.
• Theoretical and practical knowledge of emerging IT risks, including cybersecurity, cloud computing and data privacy.
• Experience working with IT frameworks (e.g., NIST, COBIT, ISO)
• Ability to travel (estimated <10%) to potentially include international assignments.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

Work Location Type: Hybrid Req Number About Grainger: W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit Compensation The anticipated base pay compensation range for this position is $5,300.00 to 142,200.00. Rewards and Benefits: With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. "This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position." Position Details Reporting to the IT Audit Manager, the Senior IT Auditor position will provide a fantastic opportunity for a candidate to learn the operations of an $1 B Fortune 300 organization while setting themselves up for great promotional opportunities either within Audit, Finance or another function in the enterprise. We are committed to growing team members' skillsets and ensuring they have the right foundation to be successful. Senior Auditors work a hybrid schedule spending two days per week working from the Grainger Lake Forest, IL headquarters. You Will Lead the planning and execution of IT assurance and advisory audits using Agile Internal Audit methodology. Prepare agile audit documentation including scope documents, flow charts, narratives, risk control matrices, test results and audit reports. Prepare project risk assessments to identify important risks and related controls. Develop and execute detailed test steps and audit programs. Complete audit evidence and documentation in a manner consistent with department standards and to support conclusions reached. Prepare and communicate written communications to business partners and work with them to identify remediation action plans. Follow-up with business partners to ensure timely completion of remediation actions. Provide guidance and training to staff auditors. Assist Internal Audit management with developing relationships with business partners. Participate in department continuous improvement projects. Maintain professional certifications and continued professional training. You Have Bachelor's degree in Business Administration, Computer Science, Information Systems or related field, or equivalent practical experience Professional certification preferred such as CISA, CISSP, CISM 3+ years of prior IT audit experience, SOX IT audit experience, or related IT experience in a corporate environment or with a public accounting firm. Knowledge of risk and internal controls over system operation processes and SAP ERP systems, Windows operating systems, networks, and Oracle database. Theoretical and practical knowledge of emerging IT risks, including cybersecurity, cloud computing and data privacy. Experience working with IT frameworks (e.g., NIST, COBIT, ISO) Ability to travel (estimated <10%) to potentially include international assignments. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

• Paid training
• A monthly paycheck
• Montgomery GI Bill
• Federal and State tuition assistance
• Retirement benefits for part-time service
• Low-cost life insurance (up to $400,000 in coverage)
• 401(k)-type savings plan
• Student Loan Repayment Program (up to $0,000, for existing loans)
• Health care benefits available
• VA home loans
• Bonuses, if applicable
• Most non-prior service candidates will earn between 200 and 250 per drill weekend, subject to change

• Military enlistment in the Army National Guard
• Must be at least a junior in high school, or have a high school diploma or a GED certificate
• Must be between the ages of 17 and 35
• Must be able to pass a physical exam and meet legal and moral standards
• Must meet citizenship requirements (see NATIONALGUARD.com for details)

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.

• Manage service level agreements (SLAs), incident response, and escalations.

• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:

• Servers (Windows/Linux), virtualization (VMware/Hyper-V)

• Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD

• Corporate firewalls, switches, routers, and VPNs

• Cloud services (AWS, Azure, or GCP) and hybrid environments

• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).

• Lead annual compliance audits.

• Manage endpoint protection, MDM, MFA, and vulnerability management.

• Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).

• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.

• Manage IT budgets, procurement, licensing, and vendor relationships.

• Coordinate third-party support contracts and service providers.

• Bring hands-on experience with hardware troubleshooting and system architecture.

• Possess proven abilities to research, evaluate, and recommend new technologies.

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.

• Expertise in managing:

• Windows Server, Linux, Active Directory, and Group Policies

• Microsoft 365, Exchange Online, Intune, Azure AD

• Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions

• Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)

• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)

• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Preferred Experience

• Prior experience in a telecom or managed services provider (MSP) environment.

• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).

• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.

• Strong problem-solving abilities with a customer-first mindset.

• Willingness to be on-call or provide support outside of business hours when needed.

• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.

Additional Information This is a Shared Services position, Located in Chicago, Illinois

Job Number

Job Category Information Technology

Location Chicago Marriott Downtown Magnificent Mile, 540 North Michigan Avenue, Chicago, Illinois, United States, 60611VIEW ON MAP (

Schedule Full Time

Located Remotely? N

Position Type Management

JOB SUMMARY

The IT Manager is responsible for verifying the IT landscape supports the property business goals safely, securely, and effectively. This integral role demonstrates key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations, maintenance of systems for designated property/properties. The IT Manager assists the Area IT Manager to identify and forecast future technology needs and provides input into budgetary proposals for capital expenditures. A key responsibility of the IT Manager is to collaborate with various technology vendors to validate that property IT solutions meet the needs of guests, associates, owners and property leaders.

CANDIDATE PROFILE

Education and Experience

• High school diploma or G.E.D. equivalent; 2-4 years’ experience in Information Technology or related professional area.

OR

• 2-year degree from an accredited college or university in Business Administration, Information Technology, or related major; and 2 years’ experience in related professional area.

• 4-year degree from an accredited university or college in Information Technology, Computer Science, or a related major.

Preferred Qualifications

• Prior hospitality system-related experience, professional certifications desired.

CORE WORK ACTIVITIES

• Manage technology needs within budget targets.

• Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments.

• Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs.

• Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs).

• Implement solutions as directed to resolve IT discrepancies.

• Order required equipment as directed relating to personal computers, telecommunications, local servers and networks, and process vendor invoices.

• Conduct periodic inventories of applications and hardware; prepare reports for property management as requested.

• Analyze and validate that technology assets are secured; document and escalate all identified security risks in accordance with applicable MIP.

• Comply with technology-related vendor contracts.

Building and Sustaining Relationships

• Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats.

• Provide customer service to property leadership and associates at dedicated property/properties.

• Respond to inquiries from customers/vendors/peer group.

• Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support.

• Ensuring client Technology needs are met

• Assist in disaster recovery and business continuity as it relates to technology.

• Provide technical guidance for assigned locations.

• Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes through Tier Escalation process).

• Provide escalation and guidance to property pertaining to guest & associate internet access requirement.

• Escalate problems as appropriate through direct supervisor, US/Can IT Field and/or Global IT resources.

• Image desktops, install new software applications, apply patches, map drives to appropriate servers and/or networks.

• Move/add/change PCs/peripherals, migrating data when necessary.

• Perform routine desktop backup as scheduled or directed.

• Provide end-user support.

• Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly audit measures are in place).

• Support unit infrastructure (servers, switches, router, APs etc.) and engage appropriate MI IT and/or vendor resources.

• Assist in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance.

• Provide project support for corporate, regional and property initiatives.

Project Management

• Execute IT Hotel projects and manage vendor installations.

• Conduct quarterly and annual IT audit and provide plan and recommendations to remediate any deficiencies identified during the process.

• Provide guidance on compliance with Marriott IT and Security Standards.

The hourly pay range for this position is $33.94 to $56.25. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.