Explore numerous IT Support roles in 781 IT Support jobs in Washington
System Support Engineer (System Support Engineering)
Posted 12 days ago
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Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services BGS is seeking a **Product Support Maintenance Engineer** to provide support for **Seattle, WA.** The candidate selected for this Maintenance Engineering position will work within the Engineering Capability team to support Maintenance Engineering activities across multiple programs. This position will work collaboratively with Boeing employees and contractors to fulfill the Product Support Engineer contractual requirements.
**This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the Seattle, WA facility.**
**Position Responsibilities:**
+ Applies engineering technical standards, principles, theories, concepts and techniques to support product support engineering and analysis to ensure supportability, sustainability, reliability, maintainability and operability of products and services throughout its lifecycle.
+ Develop product definition, design and configuration.
+ Defines, evaluates and maintains engineering supportability, operability and maintainability requirements for products, systems and programs.
+ Analyzes data to produce support, flight operation and maintenance equipment requirements.
+ Evaluates engineering changes based on customer requirements and proposes program changes and manages implementation of changes.
+ Plans, researches, develops, analyzes, and designs modification and repair solutions that comply with customer, regulatory, Safety and company requirements.
+ Establishes planning and design criteria to develop integrated support and maintenance infrastructure.
+ Supports continued airworthiness.
+ Provides engineering and on-site technical assistance to customers' products including ground support equipment, training devices, training facilities, operations facilities and maintenance facilities.
+ Coordinates and supports proposal development.
**The Employer will not sponsor applicants for employment visa status.**
**Basic Qualifications (Required Skills/Experience):**
+ Bachelor's Degree and minimum 3-year of prior relevant experience such as electrical, mechanical or systems engineering.
+ 3+ years' experience reading and interpreting aircraft engineering drawings and/or process specifications
+ 3+ years' experience with aircraft technical manuals, task relationships and familiar with Technical Orders and/or Technical Order System requirements or equivalent
**Preferred Qualifications (Desired Skills/Experience):**
+ Bachelor's degree in a related technical field or higher preferred.
+ Experience using and applying military and commercial Maintenance Manual Publications, Instruction for Continued Airworthiness, Overhaul Manuals, Drawings, Technical Orders and Part Illustrated Manuals, Wiring Diagrams towards aircraft system's Maintenance Planning
+ Experience with Power Plant
+ Strong analytical and problem-solving skills, with the ability to evaluate complex technical information and make informed decisions.
+ Experience in commercial or military airworthiness certification
+ Experience using Microsoft Office Products like Outlook, Power Point, Excel and Word.
+ Proficient in reviewing detailed military work instructions, reading and interpreting blueprints, drawings, or specifications.
+ Ability to understand the big picture and the inter-relationships of all positions and activities in the system, including the impact of changes in one area on another area. This includes the ability to see and understand the inter-relationships between components of systems and plans, anticipate future events, and apply the principles of systems thinking to accelerate performance.
**Typical Education/Experience:**
+ Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, engineering technology (including manufacturing engineering technology), computer science, engineering data science, mathematics, physics or chemistry (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications. In the USA, ABET accreditation is the preferred, although not required, accreditation standard.
**Relocation:**
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
**Drug Free Workplace:**
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies _._
**Shift:**
This position is for 1st shift.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: 94,350 - 127,650
Applications for this position will be accepted until **Sept. 02, 2025**
**Export Control Requirements:** This is not an Export Control position.
**Relocation**
Relocation assistance is not a negotiable benefit for this position.
**Visa Sponsorship**
Employer will not sponsor applicants for employment visa status.
**Shift**
This position is for 1st shift
**Equal Opportunity Employer:**
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Field Support Analyst - (Help Desk)
Posted 3 days ago
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Job Description
Field Support Analyst - (Help Desk) Job ID 227892 Posted 15-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Data & Analytics Location(s) Redmond - Washington - United States of America - - About the Role - - As a CBRE Field Su Support Analyst, Help Desk, Field, Technical Support, Analyst, Support, Property Management, Business Services
Technical Support Specialist II (Desktop Support)
Posted 3 days ago
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Job Description
Job Title: Technical Support Specialist II (Desktop Support)
Req: 2025-0648
Location: VMC Main Campus
Department: IT Business Support Applications
Shift: Days
Type: Full Time
FTE: 1
Hours:
City State: Renton, WA
Category Technical
Salary Range: Min $62,371 - Max $0,439/annual DOE
Job Description:
VALLEY MEDICAL CENTER
Job Description
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Technical Support Specialist II (Desktop Support)
ROLE: ___
DEPARTMENT: Information Technology, Technical Services.
WORK HOURS: As required to fulfill responsibilities.
REPORTS TO: Manager/Supervisor, Technical Services
Prerequisites:
Minimum two (2) years of technical school or similar experience may replace schooling, required.
Minimum two (2) years' experience troubleshooting in a Customer Service or Help Desk Support role. Exceptional customer service skills are a must.
Minimum two (2) years' experience with Wintel PC's and iOS / Apple products, required.
Demonstrated ability to install and repair PC hardware, software, printers, PC peripherals and related equipment via ticketing system.
Minimum two (2) years' experience with the installation or management of Windows 2K Networks.
Experience with Install and support of PC, laptop, tablet and mobile hardware and software via remote management tools (certifications from CompTIA, Microsoft or HDI are a plus).
Comptia A+ OR HDI Desktop Support Technician OR ITIL foundations OR Comptia Project+, required.
Qualifications:
Experience with VDI, Citrix, and other virtual desktop technologies.
Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills.
Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications.
Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.
Demonstrated ability to understand and follow detailed instructions.
Demonstrated continued professional development.
Experience working with project management methodologies and acting as a project resource.
Unique Physical/Mental Demands, Environment, And Working Conditions:
Requires the ability to move PC's and printers weighing up to 50 lbs. Can tolerate all aspects of a hospital environment specifically in an operating room setting. Requires planning, organizing, and working on multiple tasks at one time. Tolerates ambiguity in instructions and work situations.
Performance Responsibilities:
Generic Job Functions: See Generic Job Description for Administrative Partner.
Essential Responsibilities And Competencies:
High Level independent and team PC troubleshooting skills. Able to troubleshoot complicated, integrated systems.
Detailed documentation and organization skills.
Ability to mentor and assist onboarding new staff.
Keeps CIO/Manager/Supervisor informed of any major system problems.
Prepares for new and changed systems and operating environment by completing training programs as required.
Understands current and emerging technologies and health care trends.
Reports all compromises of security or information to Manager /Supervisor immediately.
Completes assigned tasks within designated time frames.
Operates equipment following established procedures.
Troubleshoots all hardware and software problems, taking appropriate corrective action, or escalates trouble ticket to Supervisor or analyst. Follows up on all problems insuring prompt resolution.
Provides after-hours support according to posted on-call schedule.
Documents all problems and their resolution according to department procedure. Updates, creates, assigns, follows-up, and closes open trouble tickets as needed.
Answers, logs, and follows up on all tickets assigned to Desktop Support queue.
Creates and/or maintains departmental documentation to reflect current environment and any system or procedural changes.
Task List:
Escalates technical trouble calls to technical support staff or appropriate resource.
Track equipment for RMA and work orders.
Maintains a trouble call clearance rate in accordance with departmental standards.
Maintain/update customer and equipment database records as well as tracks user problems for trends.
Maintains supplies as needed for production.
Date Created:
Revised: 7/19, 6/23
Grade: NC06
FLSA: E
Cost Center: 8552
Qualifications:
Job Qualifications:
Ability to work independently and in teams with exceptional customer service, troubleshooting, communication, and organizational skills.
Experience with currently installed computer and telephone equipment, operating systems, PC peripherals and desktop applications.
Install, configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
Diligent, results-oriented work habits. Ability to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.
Demonstrated ability to understand and follow detailed instructions.
Demonstrated continued professional development.
Experience working with project management methodologies and acting as a project resource.
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Valley Medical Center by 2x
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Technical Support Specialist I (Contract Role) Aerospace - IT Desk Side Support Technician Customer Technical Support Representative Information Technology Help Desk SupportSeattle, WA 124,000 - 231,000 2 weeks ago
Launch Communications IT Support Analyst IIWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Engineer
Posted today
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Technical Support Engineer
Posted 2 days ago
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Job Description
Short description about the department:
Fluke Health Solution Technical support is a Global support network delivering prompt service to Fluke Biomedical & Raysafe customers worldwide. This department provides technical services within the healthcare industry, within Fluke Biomedical & Raysafe quality assurance systems, softwares and applications. Diagnosing and solving hardware and software faults, testing and evaluating medical device technology, responding to calls in a timely fashion. Supporting customers with all types of technical questions. In addition, Technical support play a key role in assisting Engineering and Product Management by acting as a bridge between customers, technical teams and business units.
In this role, the technical support engineer:
Will be responsible for troubleshooting, diagnosing, and resolving technical issues. They provide expert assistance on hardware, software, and system-related inquiries, ensuring optimal performance and user satisfaction.
Primary Responsibilities:
Responds to customer inquiries via tickets, emails, phone to provide technical assistance.
Diagnoses, troubleshoots, and resolves hardware and software issues.
Executes testing and debugging routines, documenting work and results to be shared with our customers.
Executes testing with Fluke Biomedical lab and X-ray labs for Raysafe and Radiation measurement products.
Supports service & calibration, production teams, customer service and quality engineers.
Work closely with Research and development teams, assisting with HW and SW testing during early stage development.
Work closely with Product management to provide useful feedback for new innovations.
Maintain procedural documents, generates reports and documents work like DMVM sheets.
Travel 25% for yearly summit, technical training, customer training, attend exhibitions and global workshops.
Maintain lab equipment and routines to be calibrated regularly.
Providing training to customers or internal teams on best practices for using testing equipment.
Create customer complaints and work with quality teams.
Basic Requirements:
Bachelor degree in Biomedical Engineering or equivalent (Basic requirement)
Experience with medical device testing such as infusion pumps, ventilators, Electrical surgery units, defibrillators, etc.
Proficiency with computers, operating systems & Softwares to collaborate with IT and SW engineers.
Proficiency in Hardware and Software Troubleshooting, configurations and updates
Understanding and experience with networking protocols, system diagnostics and server-based issues.
Basic knowledge in ISO standards and compliance. Standards such as (ANSI/AAMI ES-1 (NFPA-99), IEC62353 (VDE751), IEC60601-1, and AS/NZS 3551)
Experience within product testing, calibration or metrology within healthcare and radiation testing.
Ability to read and interpret technical manuals, schematics and technical documents.
Familiarity with CRM or ticketing systems (preferred Zendesk) for tracking customer requests.
Strong problem solving and analytical skills
Strong oral and written communication and skills
Must be fluent in English; Spanish proficiency is a plus but not required
Good knowledge in Microsoft office
Ability to work independently while also collaborating with peers and other professionals
A good and flexible team player.
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Fluke Health Solutions
Comprised of four industry leaders-Fluke Biomedical, LANDAUER, RaySafe, and Victoreen - Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential - your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
Technical Support Analyst
Posted 3 days ago
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Job Description
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,
About our Team:
The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working.
About the Role:
Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.
Responsibilities:
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Identifies, investigates, and resolves users problems with computer software and hardware.
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Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
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Consults with users to determine steps and procedures taken to identify and resolve the problem.
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Applies knowledge of computer software and procedures to solve problems.
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Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
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Collaborates with other staff to research and resolve problems.
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Collaborates with escalation teams to explain errors and/or recommend enhancements to products
Requirements:
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Excellent verbal and written communication skills.
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Excellent interpersonal and customer service skills.
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Professional and pleasant telephone manner.
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Ability to explain technical issues to technical and nontechnical employees and customers.
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Proven analytical and problem-solving skills.
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Proficient with or the ability to quickly learn an array of computer software.
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2+ years experience in customer technical support
Working for you:
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We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
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Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
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Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
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Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
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Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
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Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
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Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
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In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Learn more about the LexisNexis Risk team and how we workThe salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD
The salary range provided in this posting is the base salary range for CA and Washington, DC: $6,000-50,000 USD
The salary range provided in this posting is the base salary range for Maryland and Washington: 46,000-50,000 USD
The salary range provided in this posting is the base salary range for Colorado 46,000-50,000 USD
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies-helping them streamline the administration of business operations.
Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.
Rate Range: $25-$27/Hr
Job Description:
- We are looking for a highly capable technical support specialist to provide technical assistance to our client's staff.
- In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.
- To ensure success as an IT support specialist, you should possess experience in providing information technology support in a fast-paced environment.
- Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.
Follow a checklist to test and validate operational readiness for the following:
- Validate availability of docking station
- If no dock, one will be provided, setup, and connected.
- Dock a laptop in the docking station and validate connectivity by logging in and access networked services (e.g. launch a browser and go to MSN.com or launch Outlook).
- Validate peripheral connectivity and functionality (mice, keyboards, monitors, etc)
- If issue, escalate Validate desk phone functionality
- Test printers
- Ensure tidy and organized wire management and clean work surface
- Test and validate Wireless Access Points across the floors per floor
- Technical Support Specialist Requirements:
- Exceptional ability to provide technical support and resolve queries.
- Knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software.
- Exceptional interpersonal and communication skills.
- Knowledge of windows 10-11
- Knowledge of computer hardware and cables
- Comfort with Audio/Visual equipment
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .
Applicant Consent:
By submitting your application, you agree to ApTask's ( Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or Message frequency may vary. Msg & data rates may apply.
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Technical Support Specialist
Posted 4 days ago
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Job Description
Paradigm is searching for a highly capable technical support specialist to provide technical assistance to our client's staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.
Type: 3 month contract
Location: Seattle, WA Onsite
Benefits: Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.
As a Technical Support Specialist you will:
- Validate availability of docking station - if no dock, one will be provided, setup, and connected.
- Dock a laptop in the docking station and validate connectivity by logging in and access networked services (e.g. launch a browser and go to MSN.com or launch Outlook).
- Validate peripheral connectivity and functionality (mice, keyboards, monitors, etc) - if issue, escalate Validate desk phone functionality
- Test printers
- Ensure tidy and organized wire management and clean work surface
- Test and validate Wireless Access Points across the floors per floor
Our skills and experience wish list includes:
- Knowledge of Windows 10 -11
- Knowledge of computer hardware and cable
- Comfort with Audio/Visual equipment
- Exceptional ability to provide technical support and resolve queries
- Knowledge of computer hardware, software, and networks
- Ability to determine IT needs and train end-users
- Proficiency in IT helpdesk software
- Exceptional interpersonal and communication skills
Benefits
Paradigm offers medical, dental, vision, life, 401K, PTO and sick days.
About Us, Paradigm
Want to love Mondays? It's possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. We're connected with some of the most innovative tech companies around, giving our employees that competitive edge needed in today's job market.
Paradigm Information Services does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Job #: 8495-1
Location: Onsite - Seattle, WA
Duration: 3+ month contract
Job Description: • Top 3 Required Skills:
1. Knowledge of windows 10-11
2. Knowledge of computer hardware and cables
3. Comfort with Audio/Visual equipment
We are looking for a highly capable technical support specialist to provide technical assistance to our client's staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.
To ensure success as an IT support specialist, you should possess experience in providing information technology support in a fast-paced environment. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.
Technical Support Specialist Responsibilities:
Follow a checklist to test and validate operational readiness for the following:
• Validate availability of docking station
o If no dock, one will be provided, setup, and connected.
• Dock a laptop in the docking station and validate connectivity by logging in and access networked services (e.g. launch a browser and go to MSN.com or launch Outlook).
• Validate peripheral connectivity and functionality (mice, keyboards, monitors, etc)
o If issue, escalate Validate desk phone functionality
• Test printers
• Ensure tidy and organized wire management and clean work surface
• Test and validate Wireless Access Points across the floors per floor
Technical Support Specialist Requirements:
Exceptional ability to provide technical support and resolve queries.
Knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train end-users.
Proficiency in IT helpdesk software.
Exceptional interpersonal and communication skills.
Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.
APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.
Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.
Technical Support Engineer
Posted 5 days ago
Job Viewed
Job Description
About the Company:
Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative solutions help hospitals, clinics, and senior living organizations protect people, optimize resources, and enhance operational insights for a healing environment. With a commitment to our customers' long-term success, we proudly partner with over 15,000 providers globally across the care continuum. We seek passionate individuals who are inspired by our vision and willing to contribute their unique perspectives and experiences.
Position Summary
Join us as a Technical Support Engineer, where you'll play a crucial role in resolving complex technical challenges as part of a dedicated support team. Utilizing your expertise, you'll assist customers and field engineers when initial support has not resolved their concerns. Your involvement may also include customer installation or upgrades, while directly reporting to the Support Center Manager.
This is a remote position with working hours from 12 PM PT to 8 PM PT.
Essential Job Functions
- Provide expert support for customer inquiries on all Securitas Healthcare products via phone and web-based CRM.
- Reproduce customer issues and test configurations to diagnose problems effectively.
- Escalate complex problems and request assistance from senior team members as necessary.
- Continuously expand your knowledge of product offerings and support policies to deliver comprehensive solutions promptly.
- Achieve high performance in response and resolution time, emphasizing first-call resolution and customer satisfaction.
- Work Monday to Friday, available for 24x7 customer support based on a rotation.
Additional Responsibilities:
- Occasional travel to customer sites for on-site troubleshooting and upgrades.
Education / Required Skills:
- Minimum of 3 years in technical support.
- 3 years of hands-on experience with Linux and/or Windows Server 2008 and up.
- Strong network troubleshooting skills.
- Adaptability in a dynamic and challenging environment.
- Excellent team collaboration and communication skills.
- Quick learner of new technologies and products.
- Proficient in English, both verbal and written.
- Hands-on experience supporting various applications, hardware, and software.
- High School Diploma or equivalent is required.
- Willingness to travel up to 25% as needed.
Preferred Education, Skills & Experience:
- Bachelor's degree or relevant formal education.
- OS certification preferred.
- Experience supporting large-scale healthcare organizations.
- Network administrator certification preferred.
- Experience with Cisco LWAPP Wi-Fi infrastructure; CCNA certification preferred.
- Hands-on database experience is a plus.
- Experience with 3rd party integrations (Ensemble, HTTP Post) is advantageous.
Supervisors Title: Technical Support Manager
Department Name: PSO Support
EEO Statement: We are an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness guide our daily interactions with customers and the communities we serve. We provide reasonable accommodations upon request to ensure qualified individuals with disabilities can perform essential functions of this job.
I have read and understand the job requirements, responsibilities, and expectations set forth in the job description provided for this position. I confirm my ability to perform the essential job functions as outlined, with or without reasonable accommodations.