Explore numerous technical support job opportunities that await you. These roles are critical for maintaining seamless operations and providing assistance to end-users. Technical support positions involve troubleshooting hardware, software, and network issues, ensuring customer satisfaction through effective communication and problem-solving skills.10,290 Technical Support jobs in the United States
Service Software Engineer
Job Viewed
Job Description
Stel je voor: Vol trots kijk je vanaf de balustrade over het volledig geautomatiseerde pakhuis van je opdrachtgever. De automatisch geleide voertuigen rijden kriskras door elkaar en brengen de producten naar de juiste plek. Achter in de hal zijn inpakrobots bezig om het transport klaar te maken. Afgelopen tijd heb je samen met de opdrachtgever de laatste storingen verholpen en de door jou geadviseerde verbetervoorstellen doorgevoerd. Dankzij jou zijn de processen nu nog efficiënter ingericht. Dit is de toekomst! Word jij hier enthousiast van? Beschik jij over de kennis om onze opdrachtgevers volledig te ontzorgen? En help je hen slimmer, veiliger en duurzamer te produceren? Dan hebben wij jou nodig als nieuwe Service Software Engineer . #J-18808-Ljbffr
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Customer Technical Support
Posted 4 days ago
Job Viewed
Job Description
Location: Monroeville, PA
Salary Range: $60,000-$80,000
We are currently seeking someone in Customer Technical Support to provide helpdesk support to customers and assist with Mission Voice Platform software and hardware problems.
Responsibilities:
- Provide helpdesk support to customers
- Assist with Mission Voice Platform Software and hardware problems
- Utilize and manage customer service software to maintain customer issue database
- Work with Engineering teams as needed to help resolve customer issues
- BS Computer Science, Information Science or another technical discipline
- 1 -5 years' work experience working directly with the customer, resolving technical issues
- General Computer and Networking Knowledge
- Familiarity with working on Microsoft and Linux Operating systems
- Good customer communication, trouble shooting and problem solving skills
- Excellent verbal and written communication skills
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Customer Technical Support Representative
Posted 10 days ago
Job Viewed
Job Description
Customer Technical Support Representative
About the Role:
In this opportunity as Customer Technical Support Representative , you will:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customers' inquiries relating to technical issues with software, online or electronic products.
- Filter and escalate inquiries as appropriate.
- Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
- Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.
Scheduling:
- Full time, potential 2nd Shift(2-10:30pm central)
- Potential need to work Company Holidays
- Weekend shift as part of regular schedule
Training:
- 4 weeks paid training
- Training Hours: 8 to 4:30pm central
- Day hours for 2 3 months before moving to 2nd shift
The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.
About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:
- Two-year technical degree or equivalent experience.
- Basic hardware and software troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to actively listen and comprehend complex technical issues.
- Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
- Ability to think critically.
- Call center experience preferred.
#LI-JF1
What's in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $36,540 - $67,860.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This job posting will close 09/15/2025.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
Customer Technical Support Representative
Posted 10 days ago
Job Viewed
Job Description
Customer Technical Support Representative
About the Role:
In this opportunity as Customer Technical Support Representative , you will:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customers' inquiries relating to technical issues with software, online or electronic products.
- Filter and escalate inquiries as appropriate.
- Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
- Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.
Scheduling:
- Full time, potential 2nd Shift(2-10:30pm central)
- Potential need to work Company Holidays
- Weekend shift as part of regular schedule
Training:
- 4 weeks paid training
- Training Hours: 8 to 4:30pm central
- Day hours for 2 3 months before moving to 2nd shift
The successful candidate must be able to obtain and maintain a security clearance as a condition of employment. This requirement is necessary to support certain customers and products within our organization.
About You:
You're a fit for the role of Customer Technical Support Rep if your background includes:
- Two-year technical degree or equivalent experience.
- Basic hardware and software troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to actively listen and comprehend complex technical issues.
- Maintain a positive service attitude with the ability to understand and empathize with customer concerns.
- Ability to think critically.
- Call center experience preferred.
#LI-JF1
What's in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $36,540 - $67,860.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This job posting will close 09/15/2025.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
Customer Technical Support Representative
Posted 24 days ago
Job Viewed
Job Description
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.
We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.
This is an in-office position located in Jacksonville, FL. Local candidates only, please.
Multiple shifts available- 1st shift, 2nd shift, 3rd shift, Overnights.
Position Summary:
The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status.
Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office. Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills.
Essential Duties and Responsibilities:
- Exceed customer expectations at every opportunity.
- Drive customer satisfaction as the first point of contact for all inbound customer contacts (phone calls, chats, emails).
- Manage customer communications received via multiple sources – phone, email, text, & social sites from potential or existing customers and respond to any questions or concerns.
- Process incoming orders for new installation, scheduling with the customer and completing the billing for services rendered.
- Complete change of service requests and make updates to accounts per customer requests.
- Respond to inquiries on order status, billing questions, service availability, new product offerings, etc.
- Provide excellent customer service support including technical troubleshooting of service issues to customers calling in or chatting in for help.
- Use problem-solving skills to properly diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity.
- Ensure details of the customer interaction are captured by opening trouble tickets where applicable, documenting the interaction, actions taken & details of how issue was resolved.
- Utilize our systems and tools to proactively check for and resolve potential issues before marking the contact as complete.
- Respond to escalated calls from customers and service techs during installation or service calls.
- Make follow-up calls on previously resolved trouble tickets to ensure customer satisfaction.
- Ensure that service-impacting events are worked timely to minimize service outages.
- Provide customers with updates on the progress of the work orders and/or trouble tickets.
- Follow-up with potential customers to convert leads to orders or to finalize orders.
- Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems.
- Use communication channels to inform the team of important issues and information which will help improve team performance.
- Effectively communicate IQ Fiber’s product and service offering.
- Navigate through multiple systems.
- Perform other duties as assigned.
Qualifications and Skills:
- A customer-first, troubleshooting mindset with demonstrated ability to provide exceptional internal and external customer care with a strong sense of ownership over results.
- 2 years of customer service experience, 1 year in a contact center setting.
- 6+ months of experience troubleshooting basic network/Wi-Fi issues, preferred.
- Previous telecommunications experience a plus.
- Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving.
- Enjoys working with a team, but has ability to work independently, multi-task in a fast-paced environment without supervision and able to achieve individual and team metric results.
- Willing to learn, adapt and evolve with the team and company and develop new skills quickly.
- Ability to learn and grasp new concepts and work through problems in a logical manner.
- Positive attitude with a passion for helping customers and the ability to connect with people.
- Commitment to owning customer issues from start to finish.
- Excellent customer service skills, including positive phone demeanor.
- Strong follow-up skills, accuracy, and attention to detail.
- Strong technical aptitude with excellent end-user interaction skills
- Capable of answering technical questions from technical and non-technical users.
- Able to listen with solid analytical, problem-solving, and trouble-shooting skills with capability to solve complex problems.
- Experience in one or more ticketing, CRM, billing, ordering, scheduling, phone systems; Microsoft Dynamics a plus.
- Strong computer skills and the ability to navigate through multiple screens.
- Exceptional knowledge of Microsoft Office applications.
- Excellent verbal and written communication skills.
- Must be able to pass criminal background check.
- Flexibility to work mandatory overtime to meet business needs.
- High integrity and a strong work ethic are a must.
- Attention to detail and ability to think creatively and strategically is a must.
- Excellent organization and time management skills.
- Ability to interact and communicate effectively with other team members.
- High school diploma or equivalent (higher education preferred)
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Customer Technical Support I
Posted 1 day ago
Job Viewed
Job Description
InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.
From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
**Position Summary:**
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.
***This is a remote position.**
**Job Responsibilities:**
+ Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.
+ Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
+ Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.
+ Provide functional support with project estimates and budget controls.
+ Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.
+ Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.
+ Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.
+ Ability to adhere to customer SLA's and escalate as needed.
+ Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.
**Requirements:**
+ At least one year of prior software application developement or support and troubleshooting experience required
+ Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred
+ Experience using Bluebeam and Adobe preferred
+ Understanding and application of API integrations preferred
+ Bug tracking experience required, Azure DevOps preferred
+ Case tracking experience required, Service Now preferred
+ Customer communication via phone and/or video required
+ SaaS trouble shooting experience is ideal
+ Deductive logic, complex problem solving and excellent trouble shooting skills
+ Self-directed, able to prioritize and effectively handle many incidents at a time
+ Exceptional customer service, organizational, and time management skills
+ Excellent written and verbal communication skills
+ A positive, willing and able attitude
InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
#InEight #LI-Remote
Customer Technical Support I
Posted 1 day ago
Job Viewed
Job Description
InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.
From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
**Position Summary:**
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.
***This is a remote position.**
**Job Responsibilities:**
+ Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.
+ Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
+ Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.
+ Provide functional support with project estimates and budget controls.
+ Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.
+ Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.
+ Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.
+ Ability to adhere to customer SLA's and escalate as needed.
+ Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.
**Requirements:**
+ At least one year of prior software application developement or support and troubleshooting experience required
+ Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred
+ Experience using Bluebeam and Adobe preferred
+ Understanding and application of API integrations preferred
+ Bug tracking experience required, Azure DevOps preferred
+ Case tracking experience required, Service Now preferred
+ Customer communication via phone and/or video required
+ SaaS trouble shooting experience is ideal
+ Deductive logic, complex problem solving and excellent trouble shooting skills
+ Self-directed, able to prioritize and effectively handle many incidents at a time
+ Exceptional customer service, organizational, and time management skills
+ Excellent written and verbal communication skills
+ A positive, willing and able attitude
InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
#InEight #LI-Remote
Customer Technical Support I
Posted 8 days ago
Job Viewed
Job Description
InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.
From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
**Position Summary:**
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have a proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.
***This is a remote position.**
**Job Responsibilities:**
+ Gather complete information from customers, document steps taken, researches the knowledgebase for known solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.
+ Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
+ Have the ability to walk customers through complex construction workflows specific to capital projects and other construction related projects.
+ Provide functional support with project estimates and budget controls.
+ Monitor and respond to customers inquires through InEight's ticketing system in a timely manner.
+ Act with an appropriate sense of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.
+ Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.
+ Ability to adhere to customer SLA's and escalate as needed.
+ Will be required to participate in the on-call rotation, 1 week every 2 months 24/7 support.
**Requirements:**
+ At least one year of prior software application developement or support and troubleshooting experience required
+ Experience with Microsoft Office Suite of products and operating systems, experience with Excel Macro preferred
+ Experience using Bluebeam and Adobe preferred
+ Understanding and application of API integrations preferred
+ Bug tracking experience required, Azure DevOps preferred
+ Case tracking experience required, Service Now preferred
+ Customer communication via phone and/or video required
+ SaaS trouble shooting experience is ideal
+ Deductive logic, complex problem solving and excellent trouble shooting skills
+ Self-directed, able to prioritize and effectively handle many incidents at a time
+ Exceptional customer service, organizational, and time management skills
+ Excellent written and verbal communication skills
+ A positive, willing and able attitude
InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
#InEight #LI-Remote
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Customer Technical Support Engineer
Posted 15 days ago
Job Viewed
Job Description
Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams. Approximately 25% travel, both domestic and international with ability to obtain a passport. Occasional work during off-hours and weekends is required to support 24/7 operations. Must be willing to relocate if not in commuting distance of Houston, TX, Trenton, NJ, or Olean, NY
**How You'll Make an Impact**
+ Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment.
+ Update fleet records to reflect steam turbine and valve configurations and support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
+ Provide technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
+ Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
+ Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings. Review, modify, and sign-off engineering drawings.
+ Provide technical instructions to the field in support of turbine installation or troubleshooting activities and support business cost reduction and process improvement initiatives.
**What You Bring**
+ Bachelor of Science in Engineering required. Mechanical field preferred with 3 years of relevant experience required and at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position.
+ Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
+ Rotating equipment product knowledge and familiarity with the product design.
+ Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
+ Background in reliability, manufacturing, design, or operations of rotating equipment. Rotating equipment design experience, preferably of steam turbines.
+ Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
**About the Team**
**Transformationof Industry**
Our Transformation of Industry division is decarbonizing
the industrial sector. Increasing electrification and efficiency are key and
demand for green H2 and derivative fuels will rise. We enable decarbonization
of the industrial sector and the transition to sustainable processes, building
on a strong industrial customer base, a global network, diverse technologies,
and integrated execution capabilities.
**Who is Siemens Energy?**
At
Siemens Energy, we are more than just an energy technology company. With ~100,000
dedicated employees in more than 90 countries, we develop the energy systems of
the future, ensuring that the growing energy demand of the global community is
met reliably and sustainably. The technologies created in our research
departments and factories drive the energy transition and provide the base for
one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and
affordable energy a reality by pushing the boundaries of what is possible. We
uphold a 150-year legacy of innovation that encourages our search for people
who will support our focus on decarbonization, new technologies, and energy
transformation.
Find
out how you can make a difference at Siemens Energy: Career growth and development opportunities
+ Supportive work culture
+ Company paid Health and wellness benefits
+ Paid Time Off and paid holidays
+ 401K savings plan with company match
+ Family building benefits
+ Parental leave
This job may be based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: Benefits At Energy ( . The base salary range for this position in Olean, New York is $77,000-$110,000 and the annual incentive target is 10% of base salary.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.
Customer Technical Support Engineer
Posted 15 days ago
Job Viewed
Job Description
Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams. Approximately 25% travel, both domestic and international with ability to obtain a passport. Occasional work during off-hours and weekends is required to support 24/7 operations. Must be willing to relocate if not in commuting distance of Houston, TX, Trenton, NJ, or Olean, NY
**How You'll Make an Impact**
+ Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment.
+ Update fleet records to reflect steam turbine and valve configurations and support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
+ Provide technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
+ Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
+ Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings. Review, modify, and sign-off engineering drawings.
+ Provide technical instructions to the field in support of turbine installation or troubleshooting activities and support business cost reduction and process improvement initiatives.
**What You Bring**
+ Bachelor of Science in Engineering required. Mechanical field preferred with 3 years of relevant experience required and at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position.
+ Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
+ Rotating equipment product knowledge and familiarity with the product design.
+ Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
+ Background in reliability, manufacturing, design, or operations of rotating equipment. Rotating equipment design experience, preferably of steam turbines.
+ Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
**About the Team**
**Transformationof Industry**
Our Transformation of Industry division is decarbonizing
the industrial sector. Increasing electrification and efficiency are key and
demand for green H2 and derivative fuels will rise. We enable decarbonization
of the industrial sector and the transition to sustainable processes, building
on a strong industrial customer base, a global network, diverse technologies,
and integrated execution capabilities.
**Who is Siemens Energy?**
At
Siemens Energy, we are more than just an energy technology company. With ~100,000
dedicated employees in more than 90 countries, we develop the energy systems of
the future, ensuring that the growing energy demand of the global community is
met reliably and sustainably. The technologies created in our research
departments and factories drive the energy transition and provide the base for
one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and
affordable energy a reality by pushing the boundaries of what is possible. We
uphold a 150-year legacy of innovation that encourages our search for people
who will support our focus on decarbonization, new technologies, and energy
transformation.
Find
out how you can make a difference at Siemens Energy: Career growth and development opportunities
+ Supportive work culture
+ Company paid Health and wellness benefits
+ Paid Time Off and paid holidays
+ 401K savings plan with company match
+ Family building benefits
+ Parental leave
This job may be based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: Benefits At Energy ( . The base salary range for this position in Olean, New York is $77,000-$110,000 and the annual incentive target is 10% of base salary.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.
Technical Support
Posted today
Job Viewed
Job Description
We are seeking a dedicated and knowledgeable Technical Support professional to join our dynamic team. As a Technical Support specialist, you will play a crucial role in ensuring our customers receive prompt and effective assistance with their technical issues. This position requires not just a deep understanding of our products and services but also a commitment to delivering exceptional customer service. You will be the primary point of contact for our clients, addressing their inquiries, troubleshooting problems, and providing expert guidance to resolve issues. In this fast-paced environment, you will work collaboratively with other departments to identify areas of improvement, develop solutions, and facilitate seamless communication. Your ability to convey complex technical information in a clear and understandable manner will be essential to ensure our customers feel supported. We look for individuals who are not afraid to take the initiative, think critically, and provide innovative solutions. If you have a passion for technology, possess excellent communication skills, and are eager to help others, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.
Responsibilities- Provide exceptional technical support via phone, email, and chat to customers experiencing issues with our products.
- Diagnose and troubleshoot hardware and software issues, guiding customers through solutions and steps.
- Document and track support requests using our ticketing system to ensure timely follow-up and resolution.
- Collaborate with engineering and product teams to convey customer feedback and identify recurring issues.
- Educate customers on product features and best practices to enhance their experience and satisfaction.
- Perform routine maintenance checks and updates on software as needed to prevent technical issues.
- Stay up-to-date with product knowledge, industry trends, and emerging technologies to provide informed support.
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Proven experience in a technical support role or similar customer-facing position.
- Solid understanding of computer systems, mobile devices, and other tech products.
- Strong problem-solving skills with a focus on customer satisfaction and empathy.
- Excellent verbal and written communication skills, with a clear and professional demeanor.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience with ticketing systems and customer relationship management (CRM) tools.