108,159 Jobs in New York
Customer Service Representative
Posted today
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Job Description
We need a Customer Service Representative (CSR) that serves as the first point of contact for customers, addressing questions and concerns related to a company's products or services through phone, email, or chat. Primary responsibilities include resolving issues, offering product information, processing orders, and ensuring a high level of customer satisfaction through effective communication and problem-solving. Key traits for success in this role include empathy, patience, active listening, and proficiency in customer service tools and software.
Duties / Responsibilities:
- Communicate with customers via phone or in person to provide information about products and services, process orders, close accounts, or gather details regarding complaints.
- Maintain accurate records of customer interactions, including inquiries, complaints, comments, and the actions taken to resolve issues.
- Verify that necessary changes or corrections have been made to effectively resolve customer concerns.
- Calculate service charges, collect payments or deposits, and coordinate billing arrangements as needed.
- Escalate unresolved customer issues to the appropriate department for further review and resolution.
- Analyze insurance policy terms to determine whether specific losses are covered under the policy.
- Follow up with customers to respond to inquiries, share updates on claim investigations, or communicate planned adjustments.
- Address customer complaints related to service or billing by facilitating activities such as merchandise exchanges, refunds, or billing corrections.
- Review and compare disputed items with original orders and invoice records; prepare accurate documentation for returned goods.
- Gather and evaluate all relevant information to assess the validity of customer complaints and identify potential contributing factors, such as weather-related impacts on utility bills.
Skills / Requirements / Qualifications
- Active Listening: Fully focusing on what others are saying, taking the time to understand their points, asking relevant questions, and avoiding inappropriate interruptions.
- Verbal Communication: Clearly and effectively conveying information when speaking with others.
- Customer Service Orientation: Proactively seeking opportunities to assist and support customers.
- Persuasion: Influencing others to consider different viewpoints or change their behavior when appropriate.
- Reading Comprehension: Interpreting and understanding written content in work-related documents.
- Critical Thinking: Applying logical reasoning to evaluate options, identify strengths and weaknesses, and develop effective solutions.
- Written Communication: Writing clearly and appropriately based on the needs of the audience.
- Coordination: Aligning personal actions with those of others to work efficiently and collaboratively.
- Social Awareness: Recognizing and understanding the emotions and reactions of others.
- Negotiation: Facilitating discussions to resolve differences and reach mutually beneficial agreements.
Job Zones
Title: Job Zone Two – Some Preparation Needed
Education: These roles typically require a high school diploma.
Related Experience: Some prior work-related experience, knowledge, or skills are usually beneficial. For instance, a teller would gain an advantage from previous experience in customer-facing roles.
Job Training: Positions in this zone generally require a few months to one year of on-the-job training, often working alongside experienced colleagues. Some roles may also be linked to formal apprenticeship programs.
Job Zone Examples: These jobs often focus on applying practical knowledge and interpersonal skills to assist others. Common examples include customer service representatives, retail sales associates, forest firefighters, physical therapist aides, sheet metal workers, and bank tellers.
Company Details
Customer service representative
Posted 1 day ago
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Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
- Scanning through information to identify pertinent information.
- Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
- Creating accurate spreadsheets.
- Entering and updating information into relevant databases.
- Ensuring data is backed up.
Requirements: - High school diploma.
- 1+ years experience in a relevant field.
- Good command of English.
- Excellent knowledge of MS Office Word and Excel.
- Strong interpersonal and communication skills.
- Ability to concentrate for lengthy periods and perform accurately with adequate speed.
- Proficient touch typing skills.
Company Details
Data Analyst
Posted 6 days ago
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Job Description
We are seeking a talented Data Analyst to join our team at B&M CLEANUP SERVICES. The ideal candidate will be responsible for analyzing data to help drive business decisions and improve operational efficiency. If you have a passion for data and a keen eye for detail, we want to hear from you!
Responsibilities:- Collect, clean, and analyze data to identify trends and insights
- Develop and maintain dashboards and reports to track key performance metrics
- Work closely with cross-functional teams to support data-driven decision-making
- Identify opportunities for process improvement and automation
- Communicate findings and recommendations to stakeholders
- Bachelor's degree in a related field (e.g. Statistics, Mathematics, Computer Science)
- Proven experience working with data analysis tools (e.g. SQL, Python, Excel)
- Strong analytical and problem-solving skills
- Excellent communication and presentation abilities
- Ability to work independently and as part of a team
- 2+ years of experience in a data analysis role
- Experience in the cleaning services industry is a plus
Company Details
Administrative Assistant
Posted 7 days ago
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Job Description
Are you a detail-oriented individual with excellent organizational skills? B&M Cleanup Services is seeking an Administrative Assistant to join our team. In this role, you will provide administrative support to the office manager and assist with various office tasks to ensure smooth operations.
Responsibilities:- Manage office supplies and inventory
- Answer and direct phone calls
- Prepare and organize documents and reports
- Schedule appointments and meetings
- Assist with data entry and record keeping
- Coordinate office events and meetings
- Handle incoming and outgoing mail
- High school diploma or equivalent
- Proven experience as an administrative assistant or in a similar role
- Proficient in Microsoft Office Suite
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Strong attention to detail
If you are a proactive individual with a passion for organization and efficiency, we want to hear from you! Apply now to join the B&M Cleanup Services team as an Administrative Assistant.
Company Details
General Cleaner
Posted 7 days ago
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Job Description
B&M CLEANUP SERVICES is seeking a reliable and detail-oriented General Cleaner to join our team. The ideal candidate will be responsible for maintaining cleanliness and sanitation standards in various facilities. If you have a keen eye for cleanliness and take pride in your work, we want to hear from you!
Responsibilities:- Perform general cleaning tasks such as dusting, vacuuming, mopping, and sanitizing surfaces
- Empty trash receptacles and dispose of waste properly
- Clean and disinfect restrooms and replenish supplies
- Monitor and report any maintenance issues or safety hazards
- Follow cleaning schedules and procedures
- Prior experience in commercial cleaning preferred
- Ability to work independently and follow instructions
- Strong attention to detail and organizational skills
- Physical stamina to stand, bend, and lift for extended periods
- Excellent communication and teamwork skills
If you are looking for a rewarding career in the cleaning industry, apply now to join our dedicated team at B&M CLEANUP SERVICES!
Company Details
Member Service Representative
Posted 14 days ago
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Job Description
We are looking for a motivated member service representative to be the first point of contact for all membership-related questions, requests, and concerns. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.
To be successful as a member service representative you should have strong customer service skills and enjoy working with people. A top-notch member service representative should be able to deliver exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.
Member Service Representative Responsibilities:- Answering phone calls and written questions, concerns, and complaints regarding membership.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Actively listening to members and identifying their needs.
- Recommending and cross-selling products and services to members and potential members.
- Investigating and resolving or escalating membership and payment issues.
- Assessing member eligibility and processing payments, applications, and requests.
- Documenting all inquiries and maintaining accurate membership records.
- High school diploma/GED.
- Customer service experience required.
- Sales experience beneficial.
- Excellent communication skills, both written and verbal.
- Good listening and interpersonal skills.
- Strong attention to detail.
- Computer literate.
Company Details
Help Desk Manager
Posted 14 days ago
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Job Description
We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.
To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.
Help Desk Manager Responsibilities:- Managing and supporting a team of help desk technicians.
- Mentoring your team, providing training, and conducting performance evaluations.
- Monitoring team performance and developing feedback reports for management.
- Communicating with clients and providing in-person and phone support, if required.
- Troubleshooting and resolving technical issues.
- Managing escalations and ensuring any issues are resolved in a timely manner.
- Making recommendations to improve operational efficiency.
- Bachelor's degree in computer science, information technology, or a related field.
- At least two years of experience as a Help Desk Manager or in a technical support role.
- Strong technical background.
- Excellent analytical and troubleshooting skills.
- Ability to work under pressure.
- Excellent leadership and people management skills.
- Strong customer service skills.
Company Details
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Remote Project Manager
Posted 14 days ago
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Job Description
As our project manager, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for everything involving a project’s organization and timeline.
Project Manager DutiesSpecific project manager responsibilities include developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.
Project Manager RequirementsProject managers should have a background in business skills, management, budgeting and analysis. You should be an excellent communicator and comfortable managing multiple tasks. you also need to be a team player and have a problem-solving aptitude.
Responsibilities- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a detailed project plan to track progress
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Measure project performance using appropriate systems, tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
Company Details
Driving Transport - Truck Driver
Posted 15 days ago
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Job Description
Are you an experienced truck driver looking for an exciting opportunity? We are currently seeking to hire dedicated truck drivers for various positions. Whether you have experience in interstate driving, local routes, or long hauls, we have a position for you. Our team is in need of reliable and professional individuals who can handle delivery responsibilities with ease.
We are specifically looking for truck drivers with experience in driving dry vans. If you have a proven track record of safe driving and excellent delivery service, we want to hear from you. The position offers competitive compensation, with an hourly rate of $175.00, and the opportunity for growth within our company.
If you have a passion for the open road and a commitment to delivering top-notch service, we encourage you to message us and express your interest in joining our team. We look forward to hearing from qualified candidates who are ready to hit the road and make a positive impact as part of our delivery team.
Services
• Local Driver
• Long Haul Driver
• Delivery
• Dry Van
• Interstate Driver
Company Details
Data Entry Clerk (Remote)
Posted 15 days ago
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Job Description
We are seeking a detail-oriented and self-motivated Remote Data Entry Clerk to join our team. In this role, you will be responsible for accurately entering, updating, and maintaining data in company databases and systems. The ideal candidate will be comfortable working independently, have strong attention to detail, and possess excellent organizational skills.
Key Responsibilities:- Input data from various sources into the company database accurately and efficiently
- Verify and cross-check data for errors or inconsistencies
- Update and maintain existing records to ensure data integrity
- Perform regular backups to ensure data preservation
- Prepare reports and summaries based on the data entered
- Maintain confidentiality and handle sensitive information securely
- Communicate with team members and supervisors to clarify data discrepancies
- Follow data entry procedures and company standards
- Proven experience in a data entry or clerical role (preferred but not required)
- Excellent typing speed and accuracy
- Strong attention to detail and organizational skills
- Proficient in Microsoft Office (especially Excel) and/or Google Workspace
- Ability to work independently and meet deadlines
- Comfortable working remotely with minimal supervision
- Reliable internet connection and a quiet, distraction-free workspace
- Familiarity with data entry software or CRM tools (e.g., Salesforce, Airtable, QuickBooks, etc.)
- Experience with spreadsheet management or cloud-based databases
- Ability to handle repetitive tasks with consistency and accuracy
- 100% remote work
- Flexible working hours depending on deadlines
- May require occasional virtual team meetings or check-ins