405 Technology jobs in Dallas

North Texas Municipal Water District (NTMWD) provides vital wholesale water, wastewater and solid waste management services to more than two million people who call North Texas their home. Our culture is deeply ingrained in our core values of Integrity, Trust, Respect, Unity, Service, and Teamwork (ITRUST). Our employees will tell you they feel a sense of purpose and have a daily opportunity to make a positive impact on the cities we serve by helping to provide services that their residents and businesses need to thrive. We offer an array of excellent benefits, including comprehensive health and wellness packages, generous paid time off, professional development opportunities, and a robust pension plan to help secure our employees' financial future. If you are looking for a rewarding, long-term career where you can make a meaningful impact on the North Texas region, look no further than NTMWD!

**Position Pending Board Approval in September, With a Start Date On or After October 1st!**

Section 1 - Position Summary

This position will collaborate with departments to gather, document, and analyze business requirements, processes, and workflows, ultimately to provide technology solutions that add business value. They will translate these requirements into functional specifications for technology teams and work closely with defined teams to ensure successful project delivery. They will also be involved in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness.

Section 2 - Major Responsibilities

• Collaborates with business stakeholders to understand needs, objectives, and challenges.
• Gathers, documents, and analyzes business processes, identifying requirements, challenges, and gaps.
• Translates business requirements into clear and concise functional specifications for stakeholders.
• Documents technical specifications for internal and third-party application development; works with the IT staff or vendor and stakeholders throughout the development effort to ensure appropriate project scope is maintained.
• Performs workflow analysis and diagrams end user processes to make recommendations to improve methods and procedures for assigned systems.
• Consults with management and staff to identify business needs and evaluate system impact; analyzes existing processes or procedures; provides input and suggestions including refining business requirements and alternative approaches.
• Assists departments with defining functional, technical requirements and scope when procuring new solutions to ensure the software solves the business problem, meets IT standards, and integrates with existing systems.
• Manages vendor relationship, managing communication between internal staff and the vendor, overseeing task management, and providing status updates.
• Supports and helps plan software implementation activities including change management, configuration, user acceptance testing and training, helping where necessary to meet the goal of a successful go live.
• Manages assigned small to mid-size projects to ensure adherence to budget, schedule and scope of project.
• Tracks project milestones, communicates impact to schedules as needed.
• Executes project communication plans, providing status updates to team members.
• Communicates complex technical concepts to non-technical stakeholders.
• Presents findings, recommendations, and project updates to various audiences.
• Monitors project progress and identifies potential risks or deviations from the plan.
• Ensures that delivered solutions meet the specified requirements and are of high quality.
• Interprets data, analyzes results using statistical techniques and provides ongoing reports.
• Provides customer service by training computer users/customers, instructing users/customers on applications, and data management. Responds to questions and inquiries.
• Ensures that District data is protected by following Cybersecurity guidelines and requirements.
• Communicates clearly and directly with employees to promote a collaborative work environment.
• Provides management written documentation as needed.
• Carries out other such duties as may be assigned or requested.

• Desire to pursue certification in Business Analysis (e.g., CBAP, CCBA).
• Ability to analyze business problems and conduct thorough gap and impact analyses.
• Ability to convey information clearly to diverse audiences; strong verbal and written communication skills.
• Knowledge of software development processes, project management and system architecture and experience with system integrations.
• Knowledge of the following applications, ERP, EAM, collaboration software such as SharePoint, Power BI and Automate, Microsoft Teams, and Laserfiche a plus.
• Knowledge of scripting languages such as SQL a plus, with current Microsoft SQL databases, SQL query development and report writing a plus.
• Knowledge of API technologies is a plus.
• Strong attention to detail and a commitment to delivering exceptional customer service, ensuring all project deliverables meet or exceed expectations.
• Ability to understand and interpret laws, rules, regulations, policies, and guidelines.
• Must exercise good judgment based upon established procedures and policies.

• Bachelor's degree in Computer Science, Business Information Systems (BIS), Management Information System (MIS) or a computer related field. Equivalent experience and education can be substituted.
• Minimum 2 years' proven experience in business analysis, analytics, application development, data analysis and/or customer service.
• Requires a valid Texas Driver's License.

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.

This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.

• Manage service level agreements (SLAs), incident response, and escalations.

• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).

Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including:

• Servers (Windows/Linux), virtualization (VMware/Hyper-V)

• Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD

• Corporate firewalls, switches, routers, and VPNs

• Cloud services (AWS, Azure, or GCP) and hybrid environments

• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).

• Lead annual compliance audits.

• Manage endpoint protection, MDM, MFA, and vulnerability management.

• Work closely with 3rd party consultants  and internal  engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).

• Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.

Team & Vendor Management

• Hire, mentor, and manage a high-performing IT support and infrastructure team.

• Manage IT budgets, procurement, licensing, and vendor relationships.

• Coordinate third-party support contracts and service providers.

• Bring hands-on experience with hardware troubleshooting and system architecture.

• Possess proven abilities to research, evaluate, and recommend new technologies.

Technical Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

• 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.

• Expertise in managing:

• Windows Server, Linux, Active Directory, and Group Policies

• Microsoft 365, Exchange Online, Intune, Azure AD

• Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions

• Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)

• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)

• Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Preferred Experience

• Prior experience in a telecom or managed services provider (MSP) environment.

• Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).

• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.

• Strong problem-solving abilities with a customer-first mindset.

• Willingness to be on-call or provide support outside of business hours when needed.

• Ability to thrive in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:

• 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.

• Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.

• Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.

• Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.

We’re committed to helping you thrive both professionally and personally.

• Develop a Corporate information security vision and strategy aligned with organizational priorities.
• Establish and cultivate a team of IT Security experts within Business Units.
• Ensure Security compliance with IT Manual and oversee Security Governance & Compliance.
• Lead Internal IT General Controls and Cyber Security Audits.
• Collaborate with Business Unit IT teams to develop and maintain the Corporate Cyber Security Incident Response Plan.
• Conduct Tabletop Reviews of the Incident Response Plan.
• Assist in designing and administering Cyber Security Awareness Training.
• Manage threat response, vulnerability management, and risk mitigation.
• Lead the information security function across the organization.
• Provide regular reporting on the information security program status to senior leaders.
• Work with vendor management teams to ensure information security requirements in contracts.
• Establish a metrics framework to measure the efficiency of Security and Data Governance Programs.
• Create and manage an information security awareness program.
• Manage the budget for the function.
• Partner with business and executive leadership to ensure security measures in application and platform development.

• Detailed understanding of Network Devices, Anti-Malware solutions, Intrusion Prevention Systems, Web Content filtering solutions, DLP Technologies, Web Application Firewalls, and SIEM Solution.
• Certifications such as CISA, CISM, CISSP, CompTIA Security+ are desirable.
• Knowledge of Cyber Security Frameworks like NIST, CSF preferred.
• Minimum 7+ years of experience in information services with 5 years in Information Security domains.
• Bachelor's Degree required, with a concentration in computer science preferred.

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
In this role, you will work with direction to develop and deliver training programs for various systems and applications used throughout the institution.  Duties include, teaching weekly instructor led training sessions for multiple topics, develop and maintain training videos, job aids, eLearning courses, instructor led training programs, and training website content for multiple subject areas. Additionally, you will complete administrative tasks in the learning management system such as adding new courses, running reports, and marking attendance. You will also collaborate with business stakeholders to intake new training requests and to consult on needed updates to existing training material. You will use a variety of software and applications to develop training content and track work assignments which may include Articulate 360, Camtasia, Snagit, Canva, Microsoft 365, ServiceNow, and more. Finally, you will be responsible for learning and applying new digital accessibility content creation standards to revise existing training materials in support of WCAG 2.1 level A and AA standards. This position is eligible for a hybrid work schedule, typically one day per week in office but may be more based on work assignments.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Bachelor's Degree with no experience. or
  Associate's Degree in technical or related field or
  High School Diploma or GED

• Experience
  1 year experience with Associate's Degree. and
  4 years experience in computer customer service with High School Diploma.

PRIMARY JOB DUTIES

Duties include, teaching weekly instructor led training sessions for multiple topics, develop and maintain training videos, job aids, eLearning courses, instructor led training programs, and training website content for multiple subject areas. Additionally, you will complete administrative tasks in the learning management system such as adding new courses, running reports, and marking attendance. You will also collaborate with business stakeholders to intake new training requests and to consult on needed updates to existing training material. You will use a variety of software and applications to develop training content and track work assignments which may include Articulate 360, Camtasia, Snagit, Canva, Microsoft 365, ServiceNow, and more. Finally, you will be responsible for learning and applying new digital accessibility content creation standards to revise existing training materials in support of WCAG 2.1 level A and AA standards.

ADDITIONAL JOB DUTIES

• Under guidance of more senior trainer and/or management, conducts formal classroom training for university and affiliate personnel in formal classroom environment or one-on-one training; assists in maintaining and developing supporting documentation for classes and seminars.
• Assists in developing and/or revising classes and seminars as technology and software change.
• Maintains computer classrooms ensuring rooms are clean and software is properly loaded for classes; maintains supplies of forms and brochures.
• Receives class registration forms; completes and distributes forms as appropriate; confirms registration in classes.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare – no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Portfolio Manager within the Information Technology Department plays a critical strategic role in aligning technology initiatives with the institution's broader clinical, research, and educational goals. This individual is responsible for overseeing the processes to select, prioritize, and govern a portfolio of IT projects and ensuring that resources are allocated effectively and portfolios deliver maximum value. The portfolio manager collaborates with executive leadership, department heads, and other portfolio stakeholders to assess project proposals, manage risk, and monitor performance metrics. In the complex environment of an academic medical center, where patient care, research innovation, and academic excellence converge, the portfolio manager ensures that IT investments support institutional priorities, are financially viable, and are executed efficiently across diverse stakeholder groups. Please note, this position is a temporary role with the option of permanent hire in future. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Experience and Education
  • Bachelor's Degree plus ten (10) years of experience with project, program, and portfolio management.
•  Master's degree preferred).

JOB DUTIES

• Responsible for overseeing and managing the portfolio management process for the entire IT project portfolio.
• Responsible for the intake process of new project ideas and demands.
   Lead the process of portfolio planning and prioritization, ensuring alignment with strategic and operational goals and objectives.
• Oversee the assessment of new project proposals and determine their fit within the portfolio based on risk, business goals, cost, strategic value, resources, and skill availability.
• Identify potential risks within the portfolio and develop proactive strategies to mitigate or resolve them.
• Monitor the ongoing health of the portfolio, addressing issues or obstacles that could affect project delivery or organizational goals.
• Develop a structured approach for keeping stakeholders informed, engaged and aligned while respecting defined organizational change management practices.
• Continuously assess and adjust the portfolio to ensure alignment with evolving strategic and operational goals.
• Establish portfolio performance metrics through dashboards and scorecards, analyze trends and ensure compliance and audit readiness.
• Educate and coach senior leaders on how to effectively manage their portfolios.
• Perform other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare – no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

Preferred Locations - East Coast

Alpharetta, GA; Charlotte, NC; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Denver, CO; Fargo, ND; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, KS; Los Angeles, CA; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS

Required to work in an office a minimum of three days per week and could eventually be required in the office full time.

ROLE SUMMARY

The Senior IT Project Manager is responsible for managing complex IT projects on a day-to-day basis, using the Project Management Life Cycle process and deliverables.

ROLE RESPONSIBILITIES

Perform project management duties for complex IT projects in accordance with project management life cycle (PMLC) and systems development life cycle (SDLC) processes. These activities include:

Perform day-to-day management of all project phases to ensure deliverables are completed on time and within budget.

Coordinate all project activities with the IT project team members and business owners / stakeholders.

Track performance against objectives and develop corrective strategies when objectives are not being met.

Create, manage, and update project charters, schedules, risk management plans, communication plans, project budgets, gate reviews, and all other project management documentation.

Work with project team members and management to secure resources and funding.

Coordinate closely with project stakeholders to define project scopes and schedules.

Collaborate with stakeholders to understand business needs, processes, and data sources.

Work with business analysts and architects to translate these business needs into clearly documented-detailed requirements and functional specifications.

Provide regular status updates and maintain relevant metrics to provide transparency on team performance.

Manage vendors and hold them accountable for their delivery activities.

Identify and coordinate cross-project dependencies.

Communicate with executive leadership to provide project risk analysis, status, and requirements that may impact strategic direction.

Ensure that projects comply with audit requirements.

Complete additional projects and assignments as needed.

TECHNICAL QUALIFICATIONS

8+ years of project management experience for complex application and data integration projects.

Detailed knowledge of project management and software development life cycle methodologies.

Experience managing mid-sized to large IT integration projects, independently.

Career experience within Commercial Insurance, is desired.

Facilitation skills with an ability to effectively manage cross-functional team discussions.

Strong management skills with an ability to achieve results in a matrix management environment.

Ability to translate business needs into IT deliverables.

Able to successfully apply waterfall, agile, and hybrid project-delivery methodologies.

Possess multi-disciplinary information technology knowledge with proven systems deployment experience.

Experience using Project and Portfolio Management tools (MS Project, Planview, SharePoint, etc.)

Expertise in all aspects of requirements and testing processes.

GENERAL QUALIFICATIONS

Detail-oriented and extremely organized.

Strong analytical and managerial abilities.

Strong business planning and prioritization skills.

Ability to handle multiple priorities and proactively identify risks to project timelines.

Excellent written & verbal (business) communications skills.

Ability to work across organizational boundaries and bring people together with diverse perspectives to find solutions.

Strong personal time-management skills with the ability to meet individual and team deadlines.

Team player who can work well with technical and business resources.

EDUCATION REQUIREMENTS

B.A. / B.S. degree.

Project Management Professional (PMP) is a plus, but not required.

CPCU Designation or advanced degree is a plus, but not required.

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
The Portfolio Manager within the Information Technology Department plays a critical strategic role in aligning technology initiatives with the institution's broader clinical, research, and educational goals. This individual is responsible for overseeing the processes to select, prioritize, and govern a portfolio of IT projects and ensuring that resources are allocated effectively and portfolios deliver maximum value. The portfolio manager collaborates with executive leadership, department heads, and other portfolio stakeholders to assess project proposals, manage risk, and monitor performance metrics. In the complex environment of an academic medical center, where patient care, research innovation, and academic excellence converge, the portfolio manager ensures that IT investments support institutional priorities, are financially viable, and are executed efficiently across diverse stakeholder groups. Please note, this position is a temporary role with the option of permanent hire in future.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Experience and Education
  * Bachelor's Degree plus ten (10) years of experience with project, program, and portfolio management.
• Master's degree preferred).

JOB DUTIES

• Responsible for overseeing and managing the portfolio management process for the entire IT project portfolio.
• Responsible for the intake process of new project ideas and demands.
  Lead the process of portfolio planning and prioritization, ensuring alignment with strategic and operational goals and objectives.
• Oversee the assessment of new project proposals and determine their fit within the portfolio based on risk, business goals, cost, strategic value, resources, and skill availability.
• Identify potential risks within the portfolio and develop proactive strategies to mitigate or resolve them.
• Monitor the ongoing health of the portfolio, addressing issues or obstacles that could affect project delivery or organizational goals.
• Develop a structured approach for keeping stakeholders informed, engaged and aligned while respecting defined organizational change management practices.
• Continuously assess and adjust the portfolio to ensure alignment with evolving strategic and operational goals.
• Establish portfolio performance metrics through dashboards and scorecards, analyze trends and ensure compliance and audit readiness.
• Educate and coach senior leaders on how to effectively manage their portfolios.
• Perform other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

Position Summary

The Training Coordinator is a multifaceted role that supports the successful execution of the firm's training initiatives. This position combines hands-on training delivery with program coordination, documentation development, LMS support, and team leadership. The Training Coordinator will facilitate live webinars, create written and video training materials, track attendance and learner progress, and assist in maintaining the learning management system (LMS). Additionally, this individual will provide support across the training team, help manage daily operations, and collaborate on training rollouts, timelines, and resource planning.

Key Responsibilities

Training Delivery and Content Creation

• Conduct virtual/in person training sessions and webinars for staff, attorneys, and new hires.
• Develop engaging and easy-to-follow training documentation, user guides, and instructional videos.
• Tailor content to suit various learner audiences and firm-wide technology platforms.

• Record attendance and monitor participation in the LMS.
• Assist in the upkeep of LMS content, courses, and user data.
• Run reports and analyze metrics to assess training engagement and compliance.

• Collaborate with other trainers to ensure consistent and high-quality training delivery.
• Serve as a support resource to fill in scheduling or content gaps among the training team.
• Assist the Training Director in managing day-to-day assignments for the training team.
• Help coordinate project timelines, training rollouts, and implementation plans.

• Contribute to the planning and execution of firm-wide technology initiatives.
• Identify process improvements and recommend solutions to enhance training effectiveness.
• Act as a liaison between the Training Director and the team for operational updates and task tracking.

• 3+ years of experience in a training, instructional design, or related role, preferably in a legal or professional services environment.
• Proven experience delivering virtual and webinar-based training.
• Strong writing skills with experience developing training documentation and video content.
• Familiarity with LMS platforms (e.g., UniversitySite, etc.) and learning analytics.
• Excellent organizational and time-management skills with the ability to manage multiple tasks and priorities.
• Technologically proficient; able to quickly learn new software and tools.
• Strong interpersonal skills with a collaborative, team-oriented mindset.
• Experience coordinating or overseeing training timelines, task assignments, or small project rollouts is a plus.

• Experience with legal technology systems (e.g., NetDocuments, Microsoft 365, Litera, etc.)
• Knowledge of adult learning principles and instructional design best practices
• Video editing software knowledge (e.g., Filmora, Adobe Captivate) is a plus